Review of KLM flight Kuala Lumpur Jakarta in Economy

Airline KLM
Flight KL809
Class Economy
Seat 39E
Aircraft Boeing 777-200ER
Flight time 01:35
Take-off 16 Nov 16, 17:25
Arrival at 16 Nov 16, 18:00
KL   #50 out of 130 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 618 reviews
anaknegeri
By 2355
Published on 23rd November 2016
Hello friends!

This is a report of my long journey from Jakarta to Medan, Aceh, and Malaysia. Here is the parts:
NOV 13, 2016: Jakarta (CGK) - Medan (KNO) by Citilink QG836 Airbus A320: click here
NOV 13, 2016: Medan - Banda Aceh overland by bus
NOV 15, 2016: Banda Aceh (BTJ) - Kuala Lumpur (KUL) by AirAsia AK422 Airbus A320: click here
NOV 16, 2016: Kuala Lumpur (KUL) - Jakarta (CGK) by KLM KL809 Boeing 777-200ER: you are here

As usual, there will be pictures than words, as I'm not fluent in English and don't know too much about aviation terms. Any suggestions and feedbacks are appreciated. Thanks.

November 16, 2016

I spent a night in Malacca city from November 15, and this was the lovely place where I stayed, Sayang Selalu Guest House. ("sayang selalu" in Malay/Indonesian means "always love").
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While enjoying my breakfast at the guest house, I checked the Flightradar24 to know the position of the KLM aircraft taking me to Jakarta today. Then I knew that the registration code was PH-BQD "Darjeeling Railway", delivered December 2003.
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In the morning, I took some snapshots of the historical Malacca city.

The replica of Malay Sultanate palace. (The sultanate was defeated by Portuguese army in 16th century).
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"Stadthuys" (city hall, built by Dutch colony), and the Christ Church.
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Independence Memorial.
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Jonker Walk.
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Dataran Pahlawan and Mahkota Parade, 2 large shopping centres facing each other.
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Having lunch at Asam Pedas Selera Kampung, a tradiitional Malay restaurant.
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From the Dataran Pahlawan, I took the city bus to Melaka Sentral, Malacca's main bus terminal, to hop the bus taking me to Kuala Lumpur International Airport (KLIA). The bus arrived in KLIA at 3.50 p.m, 50 minutes before boarding.


The departure hall with check-in counters.



KLM's counter. For this trip, I did not done the online check in. Why? Because the KLM's boarding pass was special for me, so I had to have it printed at the airport.


Then I proceed to the immigration and safety checks. After that, we were welcomed by these unique miniatures.
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The main terminal.
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We would board the aircraft through gate C3, and it was in the satellite building. So we had to take the aerotrain to reach there.
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Here are some snapshots taken from the aerotrain.
KLIA was the main hub of Malaysia Airlines, national flag-carrier, and Malindo Air, while AirAsia was operating from KLIA2.


Then we arrived at the satellite terminal.
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Gate C3 had been opened to all KL809 passengers. There was a long queue for security check.
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At its left side was gate C1, boarding gate of Saudia to Jeddah.
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Our aircraft had landed from Amsterdam. It was waiting for departure to Jakarta, final destination of KL809 flight.
PH-BQD "Darjeeling Railway", Boeing 777-200ER.
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Passengers waiting for boarding. Some of them departed from Amsterdam. There were also Indonesians (like me) returning home from Malaysia, and also some Malaysians.
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Time for boarding. We were welcomed by friendly cabin crews.
Passing the business class. I wonder when will I have a chance to sit there.
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The economy class.


My seat, 39E. At my left side was an Indonesian lady, while my right side was vacant.
Unfortunately, I forgot to take picture of the seat pitch.
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I was surprised that this aircraft was 13 years old but it was really like 1 or 2. Very fresh and well-maintained. All equipments and facilities were working well.

All passengers had embarked, and the safety instructions video was shown through the IFE screen. An interesting animation video.
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The aircraft then started to fly at 5.25 p.m. (GMT+8). The take-off process was very smooth and without any turbulences. The IFE was switched off until around 5 minutes after the take-off. It was different with my KLM experience on July 2016, where we could enjoy the IFE while waiting to take-off.

Let's check the stuffs inside the seatpocket.
Safety card.
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An unique disposal bag.
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"Holland Herald" magazine.
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"Sky High" shopping catalogue.
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The audio headset.
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Cabin condition was very clean and fresh.
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Then the IFE was switched on.


I connected my flash drive to the IFE, and it successfully read and play MP3 files in my drive.
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Then the cabin crews started giving me and other passengers a snack. I don't know the name until today. The snack's paper bag only showed that it was "Veggie".
I also requested a cup of orange juice.
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Not so long after that, the aircraft entered a bad weather condition for around 5 minutes. The location was at the southern side of Bangka Island.
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After that brief small scale turbulence, the condition turned back to normal, then I checked the lavatory. Very clean.
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34 minutes before landing.
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Smoothly and safely, our Boeing 777-200ER aircraft landed at Soekarno-Hatta Airport. While landing, the IFE was not turned off. I also did not realize that the aircraft had landed.

Time to say goodbye. It was really short trip, only 1 hour 40 minutes.
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KLM was parked at the left side of Turkish Airlines.
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There was also a Boeing 777-300ER of Garuda Indonesia, just landed from London (Heathrow).
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Way to the main terminal area.
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After the immigration checks, we proceed to the baggage carousel.
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Outside the arrival area.
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Finally I left the airport by bus to Gambir Station.
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See more

Verdict

KLM

8.0/10
Cabin8.5
Cabin crew8.0
Entertainment/wifi8.5
Meal/catering7.0

Kuala Lumpur - KUL

7.6/10
Efficiency8.5
Access7.0
Services7.5
Cleanliness7.5

Jakarta - CGK

6.6/10
Efficiency7.0
Access6.0
Services7.0
Cleanliness6.5

Conclusion

Second experience with KLM (after this: http://flight-report.com/en/report/17975/KLM-KL810-Jakarta-CGK-Kuala-Lumpur-KUL ), I was satisfied and surprised that KLM could maintain its 13 years old aircraft very well. Cabin crews were great and friendly. The IFE system was interesting with variaties of contents, while we could also connect our external drive to it (unfortunately, it can only play musics and photos, not videos). During this short trip, we only got a "Veggie" snack and a drink, as it was not on lunch/dinner time.

Today, KLM is my first choice on KUL-CGK sector, while for CGK-KUL the schedule is not suitable for me (arriving too late in KUL at 10.00 p.m.), and I'm still curious about their newest Boeing 777-300ER (PH-BVR). I have arranged a plan to visit Kuala Lumpur on January 2017, and onboard with KLM is a must.

Kuala Lumpur's KLIA airport was large and clean, but did not show any extraordinary improvement since last time I departed from the airport before 2010.

Jakarta airport? No comment.

Thanks for reading my story. Any feedbacks are appreciated.

Information on the route Kuala Lumpur (KUL) Jakarta (CGK)

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