#25 out of 113 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings.
148 reviews
This was a great flight on Japan Airlines. Not only was the hard product comfortable, but the soft product was exceptional too. I liked how all the flight attendants bowed in unison during their pre-flight routine. Could you imagine a group of long haul United or American flight attendants bowing to the passengers? Between the impressive IFE selection and a bit of sleep, this felt like the shortest-transpacific flight I've been on. My only gripe was that I couldn't select a seat until check-in. When I checked in, only the last several rows of the aircraft were open. I was still able to snag an aisle seat though, so I can't complain.
14 Comments
Nice review on a Y product seldom seen in FR. Man those Y seats in their 787 really looks the deal. I am guessing seat width of at least 18". Shame to airlines who try to cram as many seats as possible in Y. I will definitely pay the extra to fly JL long haul in Y.
Thanks for reading and commenting JW19! The seats were as comfortable as they look. This was also my first time on a 787 and I could definitely tell that it was quieter than other aircraft. For this trip my fare was super cheap, but I agree that paying a little extra to fly JL long haul is probably worth it.
Nice report and photos. JAL always looks to provide a very nice Economy Class product. I'll have to try them sometime!
Thank you for sharing.
Matthew
Thanks 757Fan. JAL does have a very nice economy product. My NRT-CGK flights in this itinerary were on 767s, but even that was a positive experience as well.
Nice report Nick! Wow, that's a great fare for TPAC. It's an even better value when you factor in that you got a JL 787 in the old Y 2-4-2 configuration. The combo of that cabin + JL (love the FAs bowing too) makes for a pleasant and civilized way to fly! Being so wide and nicely spaced apart, those Y seats almost look like Premium Economy. I see JL is still using that 90's cgi looking safety video, lol.
The new UA club at SAN looks pretty nice--certainly much nicer than the Airspace lounge I've been to.
Thanks for the comments Kevin, this flight was indeed a great value. Cheap price but superior product.
I've never been to the Airspace lounge at SAN, but I'm actually planning on trying it out prior to a flight I have later this week since I get access through one of my credit cards. I won't get my hopes up, lol. While the UA club doesn't have much in the way of food, it is very new and clean and it's never been crowded when I've visited. The last couple times I've been to a UA club at O'Hare they were so crowded that it was more comfortable to just wait at the gate.
Hi Kevin, a check on JAL's website and seatguru shows that all JL 788 and 789s Y are configured 2-4-2 regardless of new or old. They even market it saying it's the most comfortable Y seat in the sky. Clearly they are trying to play a different ball game compared to the rest.
Oh good! I remember there was talk at JAL a while back go to 3-3-3, so it looks like they've dropped the idea.
Thanks for this FR.
Wow, the Y cabin looks so spacious and classy, only on a Japanese airline you can find light couloured seats.
Great meals as well. 590$ for such a long trip on JL is a great bargain.
Thanks for reading and taking the time to comment KL651. JL takes great care of their cabin and it shows. I was recently on an Ethiopian 787 and the inside looked like it was 20 years old even though it was a relatively new aircraft.
Thanks for this report! JAL 787 seems to offer one of the best (if not the best) economy products.
Some more details on your personal impressions and interactions with the crew during the trip could be interesting. :)
The crew was incredible. I'm not exaggerating when I say the soft product on this flight was better than the soft product on my most recent American Airlines long haul flight in business. For example, when I opened my bagel I saw a hair on it. For all I know it could've been my own, but I asked for a new one and they promptly brought it. No less than three flight attendants came over to apologize, though I made it clear that I wasn't upset and didn't think it was a big deal. I think part of it is how friendly the Japanese culture is, but also that Japan Airlines is just a really good airline.
Excellent FR!! JL offering a nice product as always, and that catering looked very complete and tasty. I really like the interior JL gives their 787s. If there was a word to descibe the IFE it wouuld be mediocre. You can't even find the airline's name on it! Greetings!!!
Thanks for the comment DiegoSS02. The cabin and catering were great. I though the IFE was pretty good. The selection was pretty deep and the breadcrumb style map was nice. I also like the picture-in-picture with the map in the corner of the entertainment content. I hadn't seen that before.
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