Review of Cathay Pacific flight Hong Kong Auckland in Business

Airline Cathay Pacific
Flight CX117
Class Business
Seat 18K
Aircraft Airbus A350-900
Flight time 10:50
Take-off 11 Mar 17, 15:45
Arrival at 12 Mar 17, 07:35
CX   #4 out of 134 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 431 reviews
Injian13
By SILVER 2669
Published on 9th May 2017
This is the 2nd leg of my trip.

Previous Flight Reports:
First year anniversary RTW trip

Refer to links below for previous legs of the journey:
1st leg – ORD - HKG

We took the free shuttle bus over to the Novotel Citygate and got there in 10 minutes. Check-in was smooth and we were headed up to our room in no time. Snapped pics right away before freshening up. The room was a good size compared to the Sheraton in Kowloon that we stayed at in 2013. Woke up early next morning and decided to check out, check-in for our flight to Auckland and head into town.

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View from the room in the morning:



Checking in for our Auckland flight - waited a minute before we were helped. We were connecting the same day into Queenstown and unfortunately Cathay indicated that all bags has to be collected for customs and could not be checked all the way through. Bummer!

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First Class check in:
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Some day, I will have the opportunity to check in there:
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After the check in, we took the Airport Express over to Hong Kong Station:
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Where we would catch the H1 bus to Pacific Place where the PYE store was located:
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We parted with some nice T-shirts after using our free gift coupon from Cathay.
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We then headed back to Hong Kong station to hit up Tim Ho Wan. I knew the line was going to be ridiculously long for sit down. We could have come here at 9am but asking the wife to get up early is tantamount to murder.
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Ended getting take out which took 15 minutes. Forgot to take pics but you can see the bill and figure out what we ordered. :D
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Took the Airport Express back to get some relaxing time in at the lounge. Pic of the Novotel from the outside:
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Back in the comfort of HKG. Proceeded straight through customs and security and got through in 10 minutes. Made the long trek over to gate 65 where the Pier lounge was located. We mistakenly walked into the first class lounge and the agent indicated to walk one gate over to the business lounge. We would not be allowed in even though we came off a F flight the previous night.

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As we walked, I detoured to take some pics of planes.

I will be seeing you very soom Mrs.Whalejet:


Spotted our bird that would be taking us to AKL. First time flying the A350-900 and was excited.
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God, we are still walking:
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After an eternity, we made it:
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Comfy business centre:


Plunked ourselves in the comfy chairs by the windows:
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The lounge is pretty long and divided into 5 sections - 1 main buffet dining area, bar, noodle bar, tea bar, spa


Pretty good planespotting:
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Decided to get some food after our drinks. Tasty stuff.
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I am a pig:
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Ah-murrican departing for home:
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BA pulled in next door:
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Oh yea, you're a dirty girl. You like it when your windows are dirty.
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30 minutes to departure, we left the lounge and made our way to gate 15 where our bird would be departing from. As we passed a monitor, I noticed that the status said Final Call. WTF. We ran to our gate and by the time we got there, we had a good sweat going. This would be the 1st of 3 mad dashes during our adventure.

Initially, we selected the last 2 seats in the main cabin. During check in, the agent put us into the mini cabin which was only 2 rows. Sweet!

Nothing unusual about this seat. Have been in it twice before and knew what to expect.


Forward cabin.
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PE and Y class beyond:


So this goof and his wife were annoying. They were playing home vidoes on their phone for the entire cabin to hear and was pissing the crap out of me. Luckily, a flight attendant came by and requested to turn down the volume and switch to airplane mode. The man asked when they could turn wifi on and the flight attendant said once we take off and there would be a charge. He did not expect the last statement and became quiet. I know a certain FT-er who loves people who display their feet in F or J class … no names but it rhymes with 787. :P
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Forgot to take a picture of my glass but here is a pic of the bottle. Worst. Champange. Ever! Turrible!
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Time for the menu pics.



We pushed back on time and started the long taxi to the runway. Pics of birds as we passed by:
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AC just landing:
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And we are off!
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Bye bye HKG! See you … sometime soon?
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Pic of the amenity kit:
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Warm nuts and an apple juice to start:
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Lunch service started with the apps. Really tasty salmon:
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Yummy garlic bread:
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I liked the cart service that Cathay has for J class. I went with the Lamb Korma.
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Tasted better than it looked.
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Followed by a barely palatable chocolate mousse. I dont understand why its called mousse when its just cream filling.
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Went to bed right after and conked out. Woke up to see where we here on the map which was about 2 hours out. The breakfast service was about to begin.
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Flipped through to see what was on. The clarity of the screen is excellent:
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Quick shot of the main cabin:
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Behind my seat:
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Breakfast is served … almost …
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Yummy dim sum:
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Totally forgot that the A350 had a nice tail cam and turned it on. Wonderful to watch the landing:
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Cabin crew, please be seated.
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Gloom and doom in Auckland.
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See more

Verdict

Cathay Pacific

8.8/10
Cabin10.0
Cabin crew7.0
Entertainment/wifi9.0
Meal/catering9.0

Cathay Pacific The Pier - Business Class Section

8.9/10
Comfort10.0
Meal/catering9.0
Entertainment/wifi8.0
Services8.5

Hong Kong - HKG

9.8/10
Efficiency10.0
Access10.0
Services9.0
Cleanliness10.0

Auckland - AKL

8.3/10
Efficiency8.0
Access8.0
Services8.0
Cleanliness9.0

Conclusion

The flight was not overly spectacular. The crew were efficient in the service but was generally lacking compared to Cathay First. I would assume that it was due to the number of J class passengers and it was full for the flight. Then again, the upcoming Singapore J class flight was equally full and the cabin crew were amazing. I find that the level of Cathay J service has gone down over the years. Also, maybe it was just me but I noticed that the plane rattled a lot during take off. I’ve read TR’s indicating how quiet the cabin was during take off – maybe I was the exception. 
Overall, it was a good flight and we arrived safe and sound.

Related

3 Comments

  • Comment 397136 by
    eminere™ 271 Comments

    In New Zealand (as in Australia) you must always clear customs and immigration and collect your checked bags at the first port of entry into the country, even if your final destination is another domestic city.

  • Comment 397140 by
    Rewardflying SILVER 466 Comments

    I'm enjoying your journey Injian13 as it is timely for me. Just yesterday I cancelled this CXA350 flight but from AKL to HKG and then 777 FC to ORD. I had also selected row 20 in the mini cabin. I decided to take AA first class from Sydney to LA. Call me crazy. Anyway I'd done the CX aircrafts and the AA flight is difficult to get so I switched. Your report confirms CX in business is just ordinary these days. The catering just doesn't look appetizing for an international flight. The other thing that puzzles me about CX and their A350 is they don't use the mood lighting. They didn't on my flight and doesn't appear they did on your flight other than dim the lights. Was there any?

    Then I'm taking NZ A320 up to Wellington. Doesn't look too bad, especially for a $61 flight. And I'm on the NZ787 across the Tasman as well. I like NZ.

    Also thanks for the Novotel pics, they wanted $375 for that room the day I needed to stay. The Marriott wanted $490 and this is months away. Must be sold out due to something. One of the reasons for my change. Looking forward to the rest.

  • Comment 488637 by
    STAR-ALLIANCE-FLYER 46 Comments

    Lounge Food MUCH MUCH MUCH better than Plane Food, typical for CX. CX has nothing other than its lounges, I wouldn;t fly them, they do not deserve 5 stars.

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