Review of Jetstar Asia Airways flight Jakarta Singapore in Economy

Flight 3K202
Class Economy
Seat 24C
Aircraft Airbus A320
Flight time 01:15
Take-off 18 Jan 17, 09:45
Arrival at 18 Jan 17, 12:00
3K   #11 out of 17 Low-cost airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 35 reviews
anaknegeri
By 288
Published on 12th August 2017
Hello friends! Welcome to my report.

Firstly, as usual, please apologize for my bad English, and also bad photo quality as I took all shots by my cellphone.

I just want to do a brief flashback to January 2017, when I, once again, visited Singapore during my campus break. This time I chose Jetstar Asia, a LCC and subsidiary of Australian Jetstar based in Changi Airport, Singapore. Jetstar is one of carriers operating on Jakarta-Singapore v.v. route, together with Singapore Airlines, Garuda Indonesia, Indonesia AirAsia, Lion Air, Batik Air, and Tigerair (recently re-branded as "Scoot"). Previously I've reported my first experience with Jetstar Asia on January 2016 (click here).

January 18th, 2017. From my dad's apartment in Depok, southern side of Jakarta, I took an express bus to Soekarno-Hatta Airport. I reached the airport at 6.30 a.m. There were still about 2 hours before boarding.

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The LCD TV displaying flights, including my flight, Jetstar 3K202 to Singapore. There were also Qatar Airways, Singapore Airlines, and others ready for boarding.
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The Qatar Airways' check in counter filled with umrah pilgrims to Saudi Arabia.
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Jetstar's counter. Actually I had done the online check in, but Jetstar needed to verify travel documents (passport, visa, etc) of all passengers. Then they gave me the new boarding pass. So the pass which I had printed at home before was useless.
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From the check in counter, I proceed to immigration counter, then the authorities stamped my passport.

While walking to the boarding gate, there was an Airbus A330 of Lion Air seen outside the window, ready for departure to Jeddah, Saudi Arabia.
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An Emirates fleet waiting for boarding to Dubai.
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Garuda's A330.
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Gate D4, the boarding gate of Jetstar 3K202, but still not shown on the LCD. Yeah, I was too early to reach the gate, more than 90 minutes before departure.
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While waiting for boarding, I took some sights outside the window.
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Cathay Pacific stowed before flying to Hong Kong.
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AirAsia and Thai Lion Air (a subsidiary of Lion Air, the Indonesian largest airline)
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Singapore Airlines preparing to take off.
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Then the Jetstar with reg code 9V-JSM arrived from Singapore.
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Time for boarding. We were greeted by cabin crews, consisting of a Singaporean steward and 2 stewardess, from Hong Kong and Japan.
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The seats. Personally for me the Jetstar's seats were more comfortable than the AirAsia's.
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All passengers have embarked, then cabin crews started the safety instructions. As usual, the congestion of Soekarno-Hatta Airport's air traffic made us have to wait around 15 minutes to take-off.

At 9.45 a.m. (UTC+7) the aircraft started to fly smoothly without any turbulences. After the seat-belt sign switched off, I inspected the toilet. Clean and well-maintained.
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I also checked anything inside the seat pocket.
The safety card.
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Here you could buy the Starhub SIM card on board, but they offered only the SGD 32 card (not suitable for anyone staying in Singapore less than 7 days), while you could buy the SIM card in Singaporean local stores starting from SGD 7.
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The meals menu, with also expensive prices. SGD 12 for a chicken rice? You could buy a large portion of Indian briyani rice with muttons in Little India at the same price.
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The Jetstar Magazine (without any unique titles like AirAsia's "3Sixty" or Garuda's "Colours"), full with Chinese New Year attributes. Gong Xi Fa Cai!!!
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All flight routes of Jetstar and its subsidiaries shown on the magazine.
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Flight schedules also displayed.
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Finally the 9V-JSM aircraft landed in Changi Airport at 12.00 p.m. (UTC+8). Sadly, the situation was not suitable for me to take the last picture of the aircraft.

Passengers then proceed to a security check before immigration. But before that, I took some snapshots.

The Airbus A350-900 of Singapore Airlines. One of my dream.
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Indonesian AirAsia (QZ) with "WOW" livery.
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Air Zimbabwe. Is this Mugabe's private jet?
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Airbus A350-900 of Thai Airways, and a Jetstar at its right side.
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Cathay Pacific B-KPI. Their 777-300ERs are rarely seen in Jakarta.
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The airport's Terminal 1.
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Then I proceed to the immigration counter without long queues. From there, I reached the baggage belt.
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It was time to leave the airport, but I had to reach the Terminal 3 by people mover because the MRT station was there.
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Terminal 3, the newest terminal of the airport. More than 50% of Singapore Airlines' flight, especially to Europe and USA, boarded from here.
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As a Pokemon Go player, I was very amused to see a huge Pikachu here, with decorations for upcoming Chinese New Year (a widely celebrated festival in a Chinese-majority Singapore).
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Way to the MRT station.
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After a transit at Tanah Merah Station, I reached Bugis Station and started my adventure in Singapore for about 12 hours.



Then I left Singapore by express international bus to Kuala Lumpur, Malaysia, and stayed there for a night.

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From Kuala Lumpur, I went home and flew with my favorite Dutch airlines, KLM. You can read the report here.
See more

Verdict

Jetstar Asia Airways

3.6/10
Cabin7.5
Cabin crew7.0
Entertainment5.0
Buy on board5.0

Jakarta - CGK

6.3/10
Efficiency6.0
Access6.0
Services6.5
Cleanliness6.5

Singapore - SIN

8.9/10
Efficiency8.5
Access9.0
Services9.0
Cleanliness9.0

Conclusion

I'm satisfied again by nice service of Jetstar Asia. The cabin was clean and well-maintained. The best thing was the seat pitch; I guess it was the widest compared to other LCCs serving Singapore-Jakarta v.v. Cabin crews were young, talented, and helpful, but I hope that it can provide more Indonesian/Malay-speaking crews on this route, as most Indonesian speak little English (Singapore Airlines and SilkAir always use this strategy). The cabin crews' name tags also displayed flags of their native countries, making me understand that 2 stewardesses I met were from Hong Kong and Japan.

The minus thing is on-board meals: very expensive. It also didn't provide IFE on-board, while some LCCs have started to provide IFE through Wi-fi network that can be accessed by our gadgets.

My comment about Jakarta's international airport are still similar with my previous reports, while Singapore Changi Airport is currently my favorite airport, and I don't have any problem to spend more than 5 hours here.

Thanks for reading. Any suggestion and feedback are appreciated.

Informations on the route Jakarta (CGK) Singapore (SIN)

The contributors of Flight-Report published 11 reviews of 6 airlines on the route Jakarta (CGK) → Singapore (SIN).


Useful

The airline with the best average grade is Singapore Airlines with 9.4/10.

The average flight time is 1 hours and 32 minutes.

 

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