Review of KLM flight Kuala Lumpur Jakarta in Economy

Airline KLM
Flight KL809
Class Economy
Seat 10H
Aircraft Boeing 777-300ER
Flight time 01:30
Take-off 20 Jan 17, 17:15
Arrival at 20 Jan 17, 17:45
KL   #42 out of 96 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 1077 reviews
By 1076
Published on 12th August 2017
Hello friends! Welcome to my report.

Firstly, as usual, please apologize for my bad English, and also bad photo quality as I took all shots by my cellphone.

This report is continuing my previous story from Jakarta to Singapore by Jetstar Asia (click here).

After about 12 hours to Singapore, I went to Kuala Lumpur (popularly abbreviated as "KL") by an express international bus. From KL, I took a bus again to Genting Highland, an integrated resort located in the mountain area close to Kuala Lumpur. It contains world's largest hotel, theme park, concert hall, shopping mall, and (most people come here for) casino. Genting's casino is also the only legal place in Malaysia for gambling.

After a night in Genting Highland, I went down to Kuala Lumpur by cable car and express bus. Here are some snapshots of KL.

photo 33265939855_4ae5ecd80b_bphoto 32422544084_e293dc3919_bphoto 33265936485_0cf0205f64_b

My lunch: famous "Hor Fun" (rice noodles) at Pau Kee Restaurant.

photo 33110046812_cc3d6cb25d_bphoto 33265934765_b0e1ea638a_b

After lunch, I hop the monorail train to KL Sentral station, where I would take the bus from there to Kuala Lumpur International Airport (KLIA).

photo 33265934495_a1e8ab033b_bphoto 33110045292_df9327d6d9_b

KL Sentral, KL's main transport hub, containing stations of KTM Commuter, Kelana Jaya Line LRT, KLIA Express/Transit Train, and buses to KLIA and Genting Highland.
photo 33265930495_452c94ee69_b

From KL Sentral, I boarded an express bus to the airport. It took around 50 minute to reach the airport, without any traffic jam.
photo 33265930755_9a450a62e7_bphoto 33137573641_34928f1446_b

KLIA Departure Hall.

Once again, for the KL-Jakarta route I chose my favorite European airlines, KLM, as it offers really cheap price starting from IDR 500,000 (about USD 37.00) and strategic schedule.

Here is the check-in counter, where I had my check-in process done.
photo 33265922285_4f3ef6abaf_b

Then I got the powerful pass to fly. I didn't know why they printed the boarding pass on a Malaysia Airlines' card.
photo 33224356926_55d7b8f3b3_b

From the check in counter, I proceed to the immigration counter. The immigration check was simple without any cards to be filled, only a fingerprint scan.

Then after the immigration check, as usual we were welcomed by these unique jet miniatures.
photo 32882978450_2268340686_bphoto 32883019260_6310b3d093_bphoto 33265921905_3d6fec54b0_b

At that time, we were still in the main terminal, while our boarding gate was located in the satellite terminal. To reach there, we had to hop the people mover.

While in the people mover, there were nice views outside.
Etihad and Saudia aircrafts.
photo 32883017890_a272958f3a_b

The Malaysia Airlines' area.
photo 33265918825_552234a446_b

Arriving in satellite terminal.
photo 33265918145_07cf8c8f39_bphoto 33224359866_2a8bc04b00_b

Then I proceed to gate C3, our boarding gate.
photo 32883016730_b307e2693c_bphoto 32883016450_a673c37d0b_b

At the left side was gate C1, boarding gate of Saudia to Jeddah.
photo 33224358256_496fa02d35_b

After a tight security check, I and other passengers entered the waiting hall of the gate.
photo 33224355666_c7318a12ae_b

Our aircraft ready for departure. The registration code was PH-BVC (National Park Sian Ka'an), with "KLM Asia" livery. Personally I don't like this livery, as it lose its "precious" crown.
photo 33224355026_7c56c69af0_bphoto 32883014650_325a64a138_b

Boarding process started. Time to enter the aircraft.
photo 33224354166_ca3b2d489f_bphoto 33265911715_31299d620f_bphoto 33265911075_2e402e4d83_b

My seat, on the 1st row of the economy class area, with very wide space. I was very lucky to get this row.
photo 32882977320_0200d3097a_bphoto 32422514594_ba1aec3321_b

My seat was at the aisle side. At my right side was a Dutch couple. Based on my simple observation, majority of the passengers were Dutch and Indonesian. Not too many Malaysians. I also saw a lady holding Peruvian passport. Really far.

All passengers had boarded, and the safety video with unique animation cards started.
photo 33265908605_d6b8735ed7_bphoto 33137555621_b34721ff0c_b

Without any queues and turbulences, the aircraft flew smoothly to the sky at 5.20 p.m. (GMT+8). Around 10 minutes after that, the seat-belt signs were turned off, and I went to the toilet. Very clean toilet.
photo 32451279753_27da1a1c97_bphoto 33110033502_ae028f2555_b

Cabin situation.
photo 33137554191_f3da7a55d8_b

Back to my seat. I checked the safety cards, magazines, and other stuffs inside the pocket.

An overview of their newest Boeing 787 Dreamliner in the magazine.
photo 32422503434_6f34a34a93_b

Then the cabin crews started distributing the headphone. As usual, don't have high expectation of its quality.
photo 32422507214_206ff7d037_b

Exploring the IFE, but as usual, I wasn't interested in movies or TV series, so I put my own flash drive to the IFE.

Meals menu on the IFE screen. Unfortunately it could not be used on this short-distance flight.
photo 32451270533_8c9bfc035b_b

Then a cabin crew came to our seat and served the snack. I also requested a cup of sparkling water for my drink.
photo 32451273443_56f6782258_b

I then enjoyed the music from IFE. The flight was smooth, without bad weather conditions and turbulences. A Dutch lady at my right side was busy with her fiction book, while her couple slept peacefully.

Finally the aircraft landed safely and smoothly in Soekarno-Hatta Airport at 6.10 p.m. (GMT+7).

Before leaving the aircraft, I took some final snapshots of the cabin.
photo 32451263513_d712fb1b55_b

Business class.
photo 32882971280_b4ddf15a6a_bphoto 32451263133_636d57d9dd_b

The aircraft was parked together with B777-300ER of Turkish Airlines, ready for departure to Istanbul.
photo 32451261803_6bfaa5b89c_bphoto 33224338146_426cc3a4da_b

Then I proceed to immigration counter, and after that, I passed through baggage claim area. I didn't check any baggage so I didn't have anything to put here.

After that, I left the terminal building and proceed to the bus station to catch the bus to Gambir train station.
photo 32451267343_8c164a5e8b_bphoto 32422501184_4bbc04c369_bphoto 32451266433_45db0cb0ec_b

The traffic was not bad. I reached Gambir Station after 30 minutes from the airport. Then I walked to my campus to meet my friends. There were many assignments from my lecturers to be done.
See more



Cabin crew7.5

Kuala Lumpur - KUL


Jakarta - CGK



As I've said in my previous reports, today KLM is my first choice to fly on this route. It always impress me and never makes me disappointed. Their service was great. Cabin condition was fresh (though the PH-BVC jet has been operated for 8 years), clean, and well-maintained. Senior cabin crews were friendly and helpful. The veggie pie was good, but I'm sure KLM can provide better foods than that (I still missed their chicken noodle on my previous flight from Jakarta to KL with KLM in July 2016). The IFE system was great, with movie and music collections from around the world. Even as a Dutch airlines it also offered good collection of my favorite Asian (Japanese, Korean, Chinese) movies and musics. You can also connect your own flash drive to the IFE. The other important thing is the power plug, where you can recharge your devices during the flight.

Kuala Lumpur International Airport (KLIA) is good enough, but personally I think that their service has been downgrading compared to my first experience with the airport in 2004.

Soekarno-Hatta Airport? No comment. Similar with my previous reports.

Thanks for reading. Any suggestion and feedback are appreciated.

Information on the route Kuala Lumpur (KUL) Jakarta (CGK)

Les contributeurs de Flight-Report ont posté 18 avis concernant 4 compagnies sur la ligne Kuala Lumpur (KUL) → Jakarta (CGK).


La compagnie qui obtient la meilleure moyenne est Malaysia Airlines avec 7.5/10.

La durée moyenne des vols est de 2 heures et 2 minutes.

  More information


If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 408305 by
    Eric V P 123 Comments
    Thank you for the nice report!

    I notice that your plane is the same as the one on my flight report from Singapore to Denpasar. While the plane may be dated, I believe they are already refurbished as previously KLM's 777 carry old 9-abreast economy class and 7-abreast angled lie flat business class seats, which explains your comment on the plane feeling quite new.

    How do you find the airport bus to Gambir? I tried it once a few years ago and found the seats rather uncomfortable, although the price is almost unbeatable for solo travelers.
    • Comment 408311 by
      anaknegeri AUTHOR 55 Comments
      "I notice that your plane is the same as the one on my flight report from Singapore to Denpasar. While the plane may be dated, I believe they are already refurbished as previously KLM's 777 carry old 9-abreast economy class and 7-abreast angled lie flat business class seats, which explains your comment on the plane feeling quite new."
      -- You're right. It's PH-BVC (National Park Sian Ka'an). When were you onboard the plane to DPS? I guess it has been refurbished to the new cabin.

      "How do you find the airport bus to Gambir? I tried it once a few years ago and found the seats rather uncomfortable, although the price is almost unbeatable for solo travelers."
      -- If you arrive in terminal 2, go straight to the left (after Terminal 2F). In the end you will find "Shelter Bus" sign. Here you can take the buses anywhere. The Damri bus to Gambir is now very comfortable. New bus fleets with the latest type of bus body. It even provides power plugs on each row.

      Thanks for your comment.
      • Comment 408312 by
        Eric V P 123 Comments
        I was on PH-BVC just one month before you (to be exact 21 December). It has been refurbished to the new cabin and shown as such during booking even a few months before - otherwise chances are I wouldn't even give KLM a try since the fare premium was quite steep (around 40%) over Garuda's economy class.

        The improvements seem quite drastic, so I guess I should try it on my next solo trip. Was the fare still Rp40.000/pax, or has it increased?
  • Comment 409119 by
    Rl 777 806 Comments
    Thank you for sharing this FR with us!

    Great bonus pictures in the beginning.

    Nice spotting shots at KLIA.

    Were there many passengers that joined you on this KUL-CGK leg? There seemed to be a decent amount of people at the gate.

    Great pictures throughout the report.

    Have a good one, see you!
    • Comment 409158 by
      anaknegeri AUTHOR 55 Comments
      Well, I don't know the exact number of passengers, but I guess around 60-70% of the seats were occupied. Some of them, like myself, started their journey from KL to Jakarta. KLM's popularity on this short route has been growing.

      Thanks for your comment.

Login to post a comment.