Hello Flight-Report #avgeeks. After jetBlue to New York it was showtime for SQ Suites. I hope you enjoy this report like I enjoyed Singapore's famous Suites service.
jetBlue A320 Ecomomy service ORD-JFK
Singapore Airlines A380 Suites Class JFK - FRA / JFK Virgin Atlantic Clubhouse
Singapore Airlines A380 Suites Class FRA-SIN / FRA Air Canada Lounge
Thai Airways A350 Business Class SIN-BKK / SIN Private Room
Thai Airways B747 First Class BKK-SYD / BKK Thai Royal First Lounge and Spa
Air New Zealand B787 Business Class SYD-AKL / SYD Air New Zealand Lounge
Air New Zealand A320 Economy Class AKL-WLG / AKL Air New Zealand Domestic Lounge
JetStar A320 Economy Class WLG-AKL
Emirates A380 Business Class AKL-BNE / AKL Emirates Lounge
Qantas B737 Business Class BNE-SYD / BNE Priority Pass Lounge
American Airlines B777 First Class SYD-LAX / SYD Qantas First Class Lounge
Virgin America A320 First Class LAX-ORD
It's fair to say anticipation was at an extreme for this flight. A year in the making the day finally came. Singapore Suites from JFK can be difficult to get without proper planning, like when the schedule opens 355 days from the day you want to fly.
jetBlue got me in early, too early for the Singapore check in to be open. However there was one agent at the end of the counter. He was there specifically for early arrivals. There was no red carpet service, special bag tags or some of the other things you might find with international first class check in procedures. The agent did escort me to security and suggested I go to the Virgin Atlantic Clubhouse, which I did.
For a full report on Virgin Atlantic Clubhouse click here.
But to whet your appetite…
The Club
The Beverage
The Food
After a pleasant stay in the Virgin Atlantic Clubhouse I headed downstairs to Gate A7, which was next door. It was crowded but the Singapore gate agents had the boarding area under control.
Contrary to the Boarding Sequence sign, there was no "Group 1" boarding for Suites passengers. We were included with Business Class.
A few passengers with special needs were boarded and it was time for general boarding. My suite awaited under the "n".
My Suite 3A. According to popular opinion 3A (or 3K) are the best seats because they have 3 windows. I'm not so sure as row 1 looks pretty private and A380 windows aren't the best for outside viewing anyway. (You can see the window arrangement on the above photo.)
This is a look from the front of the cabin with 1A the first suite. If there is another SQ A380 flight on my agenda you can find me here.
As you can see it is difficult to get a good cabin photo as the suites are shoulder level and fully enclosed.
I tried to get a better photo of the command center but was denied.
These are the center seats in row 2. Tonight the cabin would be almost full. I think 8 of 12 seats were occupied. I was hoping to see the double bed but one of the seats in row 2 was occupied.
Back in January 2017 this Singapore A380, registration 9V-SKM, was reconfigured for premium economy seats. Apparently they also installed new suites as well. Although they could have been installed today as this aircraft was immaculate.
Upon boarding I was offered champagne. I declined the champagne until after departure. Much too busy snooping around.
I was presented with this smart Salvatore Ferragamo amenity kit. The kit only included Acqua lotions and fragrance in this men's version . The stuff you usually find in amenity kits was stocked in the lavatory.
I was sized up for sleepwear.
Really nice. High quality. You could wear these out. The pants have pockets and a drawstring for the belt. Comfortable too.
There are two lavatories for first class. Both are behind the cabin between the two galleys.
All the toiletries you may need are located in the lavatory.
While the lavatory is not huge, like some A380 lavs, it's big enough to comfortably change clothes and there are two of them.
To conclude, pillow and blanket.
It was a beautiful day in New York that turned into a perfect evening. No clouds, wind, storms, nothing. We pushed back on time.
A couple other heavies ready to go across the pond.
Yet with the perfect weather we waited a full 90 minutes to depart. The explanation given at departure was it's a busy night at JFK.
So while we wait for departure let's have a look around the suite. Behind the seat is the bed. The seatback folds down and the side unit releases down almost to the floor. Then the bed is opened and laid flat. It makes for a bed without that annoying seam in the middle.
You can get an idea of how the table unit releases down to the floor here. Then the bed folds down to the ottoman level. With this arrangement the large IFE monitor is over 5 feet away, which is fine for viewing even though it's off center from the seat.
This is seat 3C. These center seats were occupied by a couple going to Hong Kong. Strike two on the double bed, well actually strike three.
The ottoman, which you can't use as a conventional ottoman, but is used as a seat for a dining partner and of course some of your carry-on luggage can be stored underneath.
Storage spaces are at a minimum in terms of useful storage. There are lots of small compartments, but nothing useful once your phone is put away. This compartment holds the headphones as well as a compartment that is about 4 inches deep.
Behind that is another small compartment that can hold something narrow, like a cell phone. Come to think of it, these suites were designed before the iPhone was even released. Tablets weren't even imagined yet.
Next door are your power ports as well as headphone jack.
On the other side is the IFE controller which must be used. A few touch button controls and a small tray for your spare change I guess.
Behind that is another small compartment with a plastic insert. I'm at a loss here, trash?
Using the control buttons you can turn on a light for eating or reading.
Dining light
Reading light, which I obviously wasn't reading at the time.
Singapore seats don't fully recline. This is true for first class seats as well as business class seats. Because of these seats have a fold down bed, the seat itself only partially reclines. Jury is out for me on this feature. These controls depict your limitations.
Next to ottoman is the placard/magazine holder and another useless storage compartment with an even more useless mirror.
Finally in the air I was offered some nuts along with what I wanted to drink. Champagne, but which one?
Hmmm, Krug, Dom? Dom, Krug? I asked Gavin one of the cabin attendants for a recommendation. He offered a sample of both. Really? Sure he replied. Okay, but just a small taste of each. First came the Krug as it must have been opened during boarding.
So much for just a sip. Then came the Dom Pérignone.
Two "sips"
And prices of these two excellent champagnes…
My winner this evening. Another please.
As I write this a copycat article appears in Forbes. It appears offering both is standard procedure.
Here is a link to the Forbes article.
Book The Cook was studied well in advance. For the JFK-FRA segment of this flight to Singapore only a dinner selection was available. Since it's only a 7 hour flight, and with a late evening departure, I can certainly understand only one full meal. However I am surprised a lighter first meal and full breakfast wasn't offered. This BTC menu had numerous choices, but in the end one stood out.
The on-board menu had even more choices. I guess Alfred's choice is kind of a prix fixe meal yet I assume you can mix and match with other items. This menu was available for viewing online prior to departure as well.
Apps and Mains
Desset, Cheese, Fruit and Pralines (Which I never saw on both flights)
The breakfast menu was somewhat surprising to me. Special "K"? Okay so one full meal is understandable. But what about the people who ate dinner before the 9PM departure and went to sleep right away. They get a continental breakfast before arrival?
The beverage menu was extensive as you might expect. I've always admired the tasting ability of accredited Sommeliers. The movie SOMM gave great insight to the uniqueness of this talent. My palate doesn't appreciate their best work, or even most of their work. When I read a wine has hints of black cherry, tobacco, or any such taste, rarely do I experience the same. Maybe it's because I drink it too fast. Nonetheless these descriptions offer me insight to whether or not I want the wine. On today's flight the feature wine was an Australian Shiraz.
Hints of Christmas pudding and cured Iberian pork?
The wines:
Champagne
White
Red
Cocktails and spirits.
Non-alcoholic drinks.
Coffee and coffee specialities.
Tea and tea specialties.
Time to dine. The other fabulous cabin attendant's name was Stephanie. She prepared the place setting.
No amuse was served, nor were any of the famous Singapore Airlines satays.
So I was content to sip my Krug and watch The ZooKeeper's Wife. As mentioned the monitor is centered while you sit on the side of the suite. The monitor is just okay, not high resolution like for example Asiana's behemoth of a monitor.
Bose noise cancelling headphones, which the noise cancelling is not necessary on the A380. It's remarkable how quiet this aircraft is.
Switching between movies and the airshow is like jumping through hoops, as the saying goes.
But the main event was in progress. Singapore Airlines exceptional service.
What a lovely presentation of Malossol caviar. I was offered chilled vodka but gracefully declined as that glass of champagne was #3.
Mistake one, not ordering the clam chowder.
Bamboo fungus and fish maw was like chewing on, well, bamboo.
It was time to switch to wine. While the Shiraz was tempting, the Margaux was irresistible.
Stephanie deftly accommodated the request.
Add to the stable of expensive wines on this flight.
Admittedly a pretty impressive selection of beverages on this flight.
Freshly cracked black pepper, a nice touch I'd say.
You probably guessed the Book The Cook selection.
Beautifully presented, restaurant quality prime filet with a rich but not overpowering sauce and crispy potatoes.
The temperature was about a minute past perfect. I blame that on the 90 minute delay out of JFK. Notice the knife.
Neither of the desserts struck my fancy, so I ordered the Financier cake.
Which was basically pound cake with ice cream.
I also ordered a Jamaican Blue Mountain coffee which was good coffee, although I suspect it wasn't Jamaican Blue Mountain. Why? On the subsequent flight to Singapore I requested the same only to be told they didn't have any. And I'm not sure how I ended up with 2 glasses of water, but staying hydrated is important.
After a delicious meal and way too many cocktails, Gavin prepared my bed in suite 4A. While I appreciated the gesture, in retrospect the galley noise in this suite can be bothersome. After a short nap it was time to land. I didn't have breakfast, nor do I recall if it was offered but I'm sure it was.
We landed direct to the east, offering a beautiful view of suburban Frankfurt.
Flight path
For more on SQ Suites and specific ratings visit rewardflying.com
Greetings, Rewardflying, and thank you for this FR.
Talk about coincidental timing. I'm in New York right now! Touched down at HPN earlier today.
"There was no red carpet service, special bag tags or some of the other things you might find with international first class check in procedures."
-Odd considering it's a Suites service. Cost cutting measures?
"My suite awaited under the "n"."
-The only non-capital letter in the otherwise all caps "SInGAPORE AIRLInES" :p
"This BTC menu had numerous choices, but in the end one stood out."
-Was this before or after they introduced the "Deliciously Wholesome" concept?
"What a lovely presentation of Malossol caviar."
-Only one thing missing. Some might say it's nitpicking but then again other airlines do offer it..
"You probably guessed the Book The Cook selection."
-Rather surprised that you didn't go for the wonton noodles here. How well was it cooked?
"On the subsequent flight to Singapore I requested the same only to be told they didn't have any"
-Perhaps they ran out and didn't load any extras from FRA?
The meals look fantastic - save for the Financier. It's tiny!
By the way, spot on guess regarding the N644UA being the new aircraft to be retrofitted with True Polaris seats! LHR welcomed its first arriving commercial passengers a short while ago as I'm sure you're aware. I suppose Zodiac can now take a little breather before they have to fit yet another aircraft with the seats - whichever that may be.
Thanks again for this FR. Cheers!
Hello Raza and greetings from 1 time zone west.
-I don't know. I was early so maybe the agent didn't know better.
-One of those things you see but don't realize until pointed out.
They introduced this concept last year. None of the BTC items on this flight were designated as such but I think the overall approach to their menus is more wholesome food. The second flight had one of these dishes which I ordered. It was very different but excellent.
-Blinis?
-It was between rare and med rare. Close to perfect.
-True, the desserts were not impressive, on either flight.
-N648UA and N649UA are in HKG as we speak being retrofitted.
Hope you enjoy the USA and the weather is as nice as its been by me. See you soon!
"Blinis?"
-Hmm try proper caviar spoon. Again, nitpicking and ultimate first world problem, but also attention to detail.
"N648UA and N649UA are in HKG as we speak being retrofitted."
-Ah, more 767s. Wonder if it'll be for Newark-EU like Gaulle or Frankfurt, or for ORD-LHR to be more competitive against AA?
"Hope you enjoy the USA and the weather is as nice as its been by me. See you soon!"
-Eh. It was a bit wet when I landed, but pretty okay after that. Definitely been warmer than London though! Thankfully I'm going to an even warmer place on Sunday. Trying to make the most of whatever's left of the summer, I guess? Sometimes I love my work.
Was this RTW trip of yours smooth all the way, or am I to anticipate twists of fate?
Last time I flew SQ Suites from SYD to SIN, there wasn't a seperate boarding for Suites passengers. Business class, PPS and Suites all boarded together. Quite disappointing and sad to read that you had the same poor ground experience in JFK.
SQ should work harder about the F ground service.
What a wonderful flight you had. Catering looks delicious. Too bad the flight was too short to experience the Suites experience to the fullest. What about cabin crew? Amazing as usual.
Thank you for sharing
Hi Indianocean. Seems first class ground service on many of these carriers is limited to their home. But boarding is pretty simple. Like you said, sad.
Yes the food was really good, and better news is I traveled on to Singapore, that report will come in a few days. The cabin crew was excellent as well. On my website blog I wrote a little about them. Friendly, polished, attentive, you name it. Great crew.
Thanks for your comments!
Spoon is probably too easy to pilfer, and blinis taste better!
London would make the most sense. AA flies their 787 with the poor concept D seat, not that the average business traveler would know about Concept D. So the 767 there with new seats seems logical. With EWR getting back all the 767-4's points to ORD now that IAD has the 787's. Besides, you'd think they'd want some true Polaris seats where the only Polaris lounge is located.
Trip was fine, just tiring. The 3 overnights in 4 days did me in. While the SQ 25 flight is awesome, I don't think I'd do it again because of that.
Well enjoy somewhere warm, just hope it's not Florida's way. Thanks, SQ25 part 2 if a couple days. Safe travels.
Hi Raza, saw this article today on United's 767 retrofit. Economy class gets an upgrade as well, a wider seat!
https://www.bizjournals.com/chicago/news/2017/09/08/united-airlines-going-wide-with-new-economy-seats.html?ana=yahoo&yptr=yahoo
Greetings Mark and thank you for sharing this report of my favorite flight, SQ25.
"It's fair to say anticipation was at an extreme for this flight."
-It's also fair to say that MY anticipation of this flight for YOU was at an extreme.
"There was no red carpet service, special bag tags or some of the other things you might find with international first class check in procedures."
-Attributed to early check in?
The food an beverage at the Virgin Clubhouse look top notch. I'm glad this lounge relationship has continued even after SQ has divested their interest in Virgin Atlantic.
"My Suite 3A. According to popular opinion 3A (or 3K) are the best seats because they have 3 windows. I'm not so sure as row 1 looks pretty private and A380 windows aren't the best for outside viewing anyway. "
-But 3 is more than 2 so :P I just booked 1A for an upcoming suites trip, FWIW.
"Really nice. High quality. You could wear these out. The pants have pockets and a drawstring for the belt. Comfortable too. "
-Tell me you wore them in transit at FRA!?!
"Singapore seats don't fully recline. This is true for first class seats as well as business class seats. Because of these seats have a fold down bed, the seat itself only partially reclines. Jury is out for me on this feature. "
-This is a good point. Similar to Etihad Apartments there is very limited recline. Thankfully they have tray table that affixes to the bed so you can eat noodles in bed!
"The movie SOMM gave great insight to the uniqueness of this talent."
-I really enjoyed this doc as well.
The food and beverage menus are so extensive (save breakfast).
The meal presentation is lovely, as expected. The heaping shovel of caviar is a nice way to start.
"After a delicious meal and way too many cocktails, Gavin prepared my bed in suite 4A."
-The separate suite for the bed is fantastic. Kudos, Gavin.
A compelling flight ends but there is comfort in knowing that an even longer one is about to begin.
Thanks again Mark. Happy flying.
Hi Christian, I hope things are well.
>It's also fair to say that MY anticipation of this flight for YOU was at an extreme.
-I'm happy to provide a vicarious SQ25 experience for your pleasure!
-Maybe, what did you experience, anything?
-Yes, prior to I was wondering why SQ and LH don't work together on this route with JFK T1 and FRA FCL. But after the Virgin lounge it can't get much better from a food/bev standpoint. Now FRA FCL different matter....
-Awesome, soon?
Haha, I should have. Next time!
-My guess is you are a lot closer to that ability than myself.
-Nice presentation for sure. JL's is good too. I bring them up because I booked F today to catch the DLA350 flight I have end of year. Business came up last week and I held it with AA then realized if F became avail I'd have to fork over another 40K (dest is S Asia). Not so with AS, only 10K, so I released it hoping it would come back to inventory. It didn't! Now I had nothing to get me there. This morning a F seat opened so all is good. Anyway JL and SQ are my favorite FC rides.
-The guy was hilarious. He was Chinese and Gavin was used as no one could pronounce his real name. He had something funny to say everytime I spoke to him. Great crew.
Thanks for reading, round two later today.
"Awesome, soon?"
-Not until May. The SQ232 segment SYD-SIN. I also chose 1A as I thought it would be easier if the ship is in fact int he new config as there's a 1A in that layout. The SQ seatmap in the reservation is still the old. Expert Flyer is showing F4 but my seat 1A is the only one selected...
"My guess is you are a lot closer to that ability than myself. "
-I'm with you. Much of the nuance is lost on me. But good is good!
Happy flying Mark.
Glad you got it worked out Christian, happy to offer ideas.
So we are both on SQ232 but you are 3 months ahead of me. They'll probably change the seat map when they announce the new cabin in November and fingers crossed the new A380 flies SQ232. If not we'll have to suffer with the old SQ Suites class for 8 hours;) I'm in 1A too, let me know if I should change.
In the meantime anticipation reigns and I look forward to your many FR's.