Review of Citilink Indonesia flight Pekanbaru-Sumatra Island Jakarta in Economy

Airline Citilink Indonesia
Flight QG823
Class Economy
Seat 11F
Aircraft Airbus A320
Flight time 01:35
Take-off 22 Sep 17, 20:10
Arrival at 22 Sep 17, 21:45
QG 7 reviews
anaknegeri
By 190
Published on 13th November 2017
Hello friends! Welcome to my report.

Firstly, as usual, please apologize for my bad English, and also bad photo quality as I took all shots by my cellphone.

This is a report of my long journey from Jakarta to Kuala Lumpur, Medan, and Pekanbaru, and I split them to these parts:
Sep 19, 2017: Jakarta (CGK) - Kuala Lumpur (KUL) by KLM Boeing 777-300ER
Sep 20, 2017: Kuala Lumpur (KUL) - Medan (KNO) by Malindo AIr Boeing 737-800
Sep 21, 2017: Medan - Pekanbaru overland
Sep 22, 2017: Pekanbaru (PKU) - Jakarta (CGK) by Citilink Airbus A320 (you are here)

To went back from Pekanbaru to my lovely hometown in Jakarta, I chose one of my favorite Indonesian domestic carriers, Citilink (QG). At that time it offered cheapest fare for IDR 500,000 (around USD 37.00).

Sep 22, 2017. After a long overland journey by "Makmur" intercity bus from Medan, I arrived in Pekanbaru and spent about 12 hours before going home. I had written a brief explanation about Pekanbaru on my previous report with Garuda from Jakarta in 2016 (click here). Let me show you some snapshots of Pekanbaru city.



Kim Teng "kopitiam" (coffee shop), the legendary coffee shop of Pekanbaru.



My lunch: Minang-style "soto" at Kota Buana Restaurant.



From the "Anjung Seni Idrus Tintin", I ordered an "ojek" (motorcycle taxi) to the airport through "Gojek" app on my cellphone.



The airport, named "Sultan Syarif Kasim II", one of the sultans of Siak Malay Sultanate and also one of Indonesian national heroes. It's an international airport. Other than domestic routes, it also serves international flights to Singapore (Silkair, Jetstar), Kuala Lumpur (Airasia), and Malacca (Malindo Air, Xpressair).



There were still 2 hours before boarding. I chose to take a rest for a while in one of my favorite American fast food chain: A&W. But I did not eat anything here. I only bought a glass of root beer.

photo 23700440638_c74e73ea3e_b

After drinking A&W's root beer, I went straight to the departure area.



As I had done the online check-in earlier, here I just needed to print the boarding pass, and you can do it on these computers.

photo 23700429348_900fce92a3_bphoto 37504607956_fd68a64263_b

The boarding pass.

photo 37293991130_5b6258495e_b

Way to the gates. Two popular coffee shop chains (Starbucks & Excelso) are available here if you need a cup of coffee before flying.

photo 23700415388_645dc01b57_bphoto 36842539734_6cb4d71ff8_b

An ad of Pantai Hospitals, Malaysia. Many people of Riau prefer Malaysia (especially Malacca and KL) for medical check & treatment.

photo 37294008200_00d5ba4c0c_b

Waiting room for departure, shared by all boarding gates.

photo 36842531824_91ddd158b2_bphoto 36882864593_a267b8514d_b

You can take a rest here if you need more relaxation.

photo 37293974300_cfe42ac9bb_bphoto 37293969140_4089627a7f_b

Public PCs. The internet speed was so-so. Not recommended for watching HD videos of Youtube.



"Indomaret", a popular Indonesian convenience store chain.

photo 36842528534_05ac061d8b_b

Outside the window, Singaporean Silkair was preparing for its return to Changi.

photo 37293991830_dd292646af_b

Our national flag carrier, Garuda.

photo 37293987440_20bfb98dac_b

At 7.45 p.m. we were called for boarding.

photo 23700366248_1f2760b0c3_bphoto 23700341678_aa2b7f6ace_b

Our plane. I forgot to check the registration code.

photo 23700357728_7a1c0fcd8c_b

Entering the cabin, we were greeted by the cabin crews with their unforgettable smiles.

Actually on the online check-in process I chose the 11F seat. But before the take-off, a cabin crew politely asked me and other 3 passengers to move to the emergency exit row, as the emergency exit row could not be vacant. OK, no problem. As usual, the row had wider pitch and gave more rooms to my feet.

photo 37293901410_7bb8048f52_bphoto 37293893890_aebaa676b0_b

At 8.10 p.m. boarding process was completed, the door was closed, and cabin crews started the safety instructions. Additionally, I and other passengers on the emergency exit row were given a brief explanation on how to open the emergency doors.

The take-off process was smooth, and the traffic of Pekanbaru's airport was good that we could take-off quickly without queues.



After the take-off and seat-belt sign turned off, I checked everything inside the seat pocket.

photo 37520772272_95221e489b_bphoto 37293934230_5174b1e5d0_b

On-board meals menu. You had to pay for them. Unlike Airasia, Citilink did not provide pre-booked meals, and you could only buy the foods while on-board.

photo 37293921940_eda9033fb3_b

"Linkers" magazine. Quite useless if you don't understand Indonesian language, as the magazine's contents are only in Indonesian.



Cabin condition. with ads of "Kapal Api" coffee.

photo 36842474454_3216ea0921_b

Lavatory.

photo 37293920150_5d3eb115b7_b

As there was no IFE, I chose to spend my times before landing by listening musics on my cellphone.

photo 26607269669_14e3bbefaa_b

The weather was good that we did not face any turbulences. At 9.45 p.m. (about 1.5 hours after departure) the plane touched the northern runway of Soekarno-Hatta International Airport.

Passing the hangar of GMF AeroAsia.

photo 37293894820_744bc1d82e_b

Time to leave the plane.

photo 23700297288_a381568033_bphoto 37504525606_dafba5effd_b

One of departure gates at Terminal 1C.

photo 37293881950_00041ec22b_b

Way to the baggage belts.



Then I left the airport by DAMRI express bus to Pasar Minggu in southern Jakarta, from where I would hop a commuter train to my home in Depok.

photo 23700260568_4301878a10_bphoto 37520721442_57e2630367_b
See more

Verdict

Citilink Indonesia

3.8/10
Cabin8.0
Cabin crew7.0
Buy on board0.0

Pekanbaru-Sumatra Island - PKU

7.6/10
Efficiency7.0
Access7.5
Services8.0
Cleanliness8.0

Jakarta - CGK

6.4/10
Efficiency6.0
Access6.0
Services6.5
Cleanliness7.0

Conclusion

As an LCC, Citilink did not provide any "luxury" facilities, but it served me well. Cabin condition was well-maintained and clean. Cabin crews were nice and polite. They asked me to move to the emergency row with polite and friendly sound. No scores for IFE and foods as I did not get both during the flight, but perhaps I will try its on-board foods next time. If I'm asked to mention Indonesian best LCC, then Citilink is my choice.

Pekanbaru Airport was good with many useful facilities provided (relaxation chairs, power plug outlets, public computers, free Wi-fi, etc.) but it has needed expansion to accomodate growing number of passengers. It currently serves domestic flights and still limited international flights to Singapore and Malaysia.

Soekarno-Hatta Airport? No comment.

Thanks for reading.

Related

0 Comments

Login to post a comment.