Review of Jetstar Asia Airways flight Jakarta Singapore in Economy

Flight 3K206
Class Economy
Seat 24C
Aircraft Airbus A320
Flight time 01:50
Take-off 12 Nov 17, 21:55
Arrival at 13 Nov 17, 00:45
3K   #11 out of 17 Low-cost airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 36 reviews
Eric V P
By 209
Published on 2nd December 2017
This will be my report on flying on Jetstar Asia economy class from Jakarta to Singapore, a short-haul international flight within SE Asia. This report will be lighter than usual as I was pretty tired and I had reviewed both Jakarta CGK terminal 2 and Jetstar Asia economy class on the opposite route only 2 months ago, but in line with my other recent reports this will also offer something new: the cheapest way to go from downtown Jakarta to Jakarta CGK.

Background


As I had some things to do in Jakarta, I decided to proceed and buy a pair of tickets from Singapore to Jakarta and back. Based on my wrong belief that uberPOOL's S$10 (US$7.5) fare cap from the airport to anywhere still existed and in the spirit of flying together with my friend, I decided to pick this flight.

Unlike AirAsia group, Jetstar Asia's add-ons are quite expensive (think of 2 - 3x as much as AirAsia Indonesia), so I decided to stick with their bare fare, which costed me Rp348.500 (US$26).
photo tix cgksin2

Trip to Jakarta CGK and check-in


After meeting another friend during the day, I went to Kota Kasablanka mall to get Indonesian-style garlic chili sauce. I also bought a 100ml multiple use container to move the chili as it's ~130g and I didn't buy any checked luggage allowance.
photo 20171112_154613

I then proceeded to a coffee shop to get some coffee and work on my previous trip report, followed by a ride by car to Lotte Shopping Avenue / Ciputra World 1 and brisk walking to the Mega Kuningan lobby behind the mall to proceed to the airport. Thinking that the bus must be very punctual as it is an airport bus after all, I ran and even slipped along the way. After the conductor told me of the delay due to the driver still doing his Maghrib prayer (one of the 5 mandatory prayers for Muslims), I decided to wait outside for a while.

Airport buses to/from greater Jakarta have been traditionally dominated by Damri and Sinar Jaya such as the highly popular route to Gambir Stn. However, one of the units under Indonesia's Ministry of Transport decided to disrupt the market by moving all of them under JAConnexion brand and run additional bus services to various other destinations, and despite operating under one brand the bus services are operated by multiple operators such as Perum PPD and Big Bird (member of Blue Bird Group) with their own bus fleets. This time I am trying the bus operated by Perum PPD, as the point of departure suits me better.

The bus is basically the same as the one seen on some corridors and feeder routes of Jakarta's BRT (branded as TransJakarta) such as corridor 6.
photo 20171112_180025photo 20171112_180124

Route: Ciputra World Kuningan - Airport (Jakarta CGK) via Tanah Abang
Operator: Perum PPD dba JAConnexion
Bus type: Default TransJakarta bus (airport bus configuration)
STD/ATD: 18.00/18.10
STA/ATA: N/A/19.00 (Jakarta's traffic varies heavily so there is no STA available)
Load factor: 3% (1/32)
Seat type: Standard

I reentered the bus again and decided to take some photos. Despite using the same rolling stock as the BRT, the interior have been reconfigured with luggage racks and leather reclining seats, instead of fabric/plastic fixed seats found on the BRT.
photo 20171112_175925photo 20171112_175929

The legroom was decent.
photo 20171112_175936

Most seats (except side-facing seats and those at the very last row) are reclinable, and the maximum recline is admittedly quite deep.
photo 20171112_181636

The bus' schedule. When I asked the conductor if I could take a photo of the schedule, he even encouraged me to share with my other friends who may be traveling on the same route.
photo 20171112_180006

Like other PPD buses, prayer booklets were also provided.
photo 20171112_181118photo 20171112_181343

After the driver finished his prayer, since the bus service runs on schedule we soon departed despite no additional passenger boarding the bus and the conductor charged my fare for the trip, which at promotional fare was Rp25.000 (US$1.9) instead of Rp35.000 (US$2.6). This is by far the cheapest ride to the airport, far below the Rp40.000 (US$3) charged for trips on Damri buses such as to//from Gambir Stn and can barely cover the toll fare for car, let alone for bus.
photo 20171112_180937

Due to rain, we encountered some traffic jams. Fortunately, despite the via Tanah Abang designation the bus just proceeded directly to the airport using the Jakarta Inner Ring Road and Prof. Dr. Sedyatmo expressways/toll roads.
photo 20171112_181549photo 20171112_182851

During the trip, I chatted a bit with the conductor, who mentioned that the bus sometimes depart with no passenger at all, and he would consider peak period for the route as > 12 passengers (a load factor of mere 38%). That, however, was quite understandable as the route had only started less than 3 weeks before.

Nearing the airport the traffic fortunately improved.
photo 20171112_183845photo 20171112_183847

We soon reached the airport complex. As it was technically a private bus the conductor asked me where I would prefer to be dropped off, to which I responded terminal 2.
photo 20171112_185429photo 20171112_185618

Some murky views of the apron.
photo 20171112_185755photo 20171112_185849

I then took my belonging, wished farewell, and left the bus.
photo 20171112_190045

The drop-off area looked very dated, as usual.
photo 20171112_190108photo 20171112_190113

Jakarta CGK terminal 2 automated people mover station, which unfortunately was located quite far from the terminal curbside downstairs.
photo 20171112_190117

Jakarta CGK terminal 2 public area, which seemed a bit crowded.
photo 20171112_190151photo 20171112_190200

At the eastern end of the terminal is Sriwijaya's flight dispatch room among others.
photo 20171112_190944

There are very few charging ports available, and the seats available also looked quite uncomfortable.
photo 20171112_191030

There is no free shower available, so people wishing to take a shower need to pay a staggering sum of Rp325.000 (US$24) just to take a shower + 1 hour stay at the airport hotel. At that price, I would even prefer paying for lounge access at the airside if they have shower as well.
photo 20171112_191316

A staple at Jakarta CGK: A&W restaurant offering fast food products.
photo 20171112_191442photo 20171112_191454

The crowd earlier on was nothing compared to this, where people about to go for Umrah just basically gathered together making it difficult to even get past them.
photo 20171112_191937

Instead, I went for another fast-food chain offering Japanese-style bento. Here is the menu:
photo 20171112_192227photo 20171112_192754

The food items itself mostly consisted of fried items.
photo 20171112_192756photo 20171112_192828

Dinner of the day, which costed me around Rp60.000 (US$4.5).
photo 20171112_193414

As it was almost time for me to meet my friend, I then proceeded past the initial security to go to the check-in area.
photo 20171112_194825

Several airlines' check-in counters.
photo 20171112_194828photo 20171112_194830

At first I thought I would use the counters for the previous Jetstar flight, but I was redirected further.
photo 20171112_194834

FIDS of the day.
photo 20171112_194914

The general check-in queue was crowded, compared with the virtually empty web check-in queue.
photo 20171112_195633

As I preferred to breeze through, I checked in online while waiting in the general queue and then proceeded to the web check-in counter to get my boarding pass reprinted, which saved me a good 10 minutes. While I was standing a bit away from the counter, I told the staff that I had checked in online and showed my boarding pass, and after I gave my passport to him he would then reprint my boarding pass. Talk about free priority check-in?
photo 20171112_195529

The boarding pass is typical of counter-printed boarding passes and fortunately was quite thick.
photo 20171112_195841

After both me and my friend had completed the check-in, we proceeded straight to immigration.
photo 20171112_200535

Since she holds the new Indonesian passport, I asked her to try the automated immigration, which was a first for her. Typical of my trips to/from Jakarta CGK, I also used it and was let through in a few minutes as there was a small queue. For reference, only the last two bulky gates were used, and those with tinted glass barriers are unused - perhaps the space can be used for more working automated immigration gates?
photo 20171112_200816

Jakarta CGK transit area and departure


Walkway to gates E1 to E7 - I wonder why I have never flown from E gates, but my past flight with AirAsia was parked on one of the E gates.
photo 20171112_200849

FIDS of the evening.
photo 20171112_200920

A view of the outside of the duty free store - Lotte had gave up opening their duty-free store so they only run pick-up collection area inside the store.
photo 20171112_200852

I then took the trolley and started walking to the D gates.
photo 20171112_201424

After waiting for my friend to buy some snacks, we then proceeded to Starbucks where I read some reports (and tried working on mine also).
photo 20171112_203824

My parents had flown to Turkey before with Turkish, but I unfortunately haven't so naturally I got a bit envious and therefore took a photo of it.
photo 20171112_211501

As the boarding time is quite near, we walked to the gate.
photo 20171112_211643

Self prepaid phone card top-up machine - an interesting concept, but then a lot of us can top-up using applications such as Kudo or Traveloka, often with discounts.
photo 20171112_211723

Security was fine, except that I forgot to take off my lanyard with metal keys, which raised an alarm and therefore called for a further search.
photo 20171112_211803

The moving walkway leading to gate D4, the furthest gate at the terminal.
photo 20171112_211922

As both of us had empty bottles, we filled them using the free dispenser which unfortunately only provided lukewarm water.
photo 20171112_212109

Jakarta CGK also have quite a lot of sleeping chairs (as many as or even more than in Singapore SIN terminal 4), although they are mostly useless since the airport won't allow very early check-in
photo 20171112_212201photo 20171112_212204

There were few shops, although they doesn't seem to be well thought.
photo 20171112_212225photo 20171112_212229

Upon entering the gate, my boarding pass was checked and we were directed to the right side of the waiting room, which was very crowded.
photo 20171112_212403

We then moved to the left side, not only because they are quieter, but also because they have universal charging ports as I reviewed two months ago.
photo 20171112_212410

The boarding had already started, but I figured out I would need the battery capacity to do a review of the flight and the arrival so I stayed for a little bit more.
photo 20171112_214121

A few minutes later I boarded the flight.
photo 20171112_214321

Way to the arrival area.
photo 20171112_214332

A view before entering the aerobridge.
photo 20171112_214343

Plane of the day: 9V-JSJ.
photo 20171112_214402

A queue had formed towards the plane - hopefully the last one for this year.
photo 20171112_214421photo 20171112_214831

On board


Flight: 3K206
Plane: 9V-JSJ
STD/ATD: 21.55/21.58
STA/ATA: 00.45 +1/00.56 +1
Load factor: 87% Y (156/180)
Seat type: Standard economy class
Details: https://flightaware.com/live/flight/9VJSJ/history/20171112/1455Z/WIII/WSSS

I was welcomed by the flight attendant as I entered the plane. Unlike other carriers, Jetstar's first row has almost infinite legroom thanks to the lack of the partition with the door.
photo 20171112_214858

As I was unwilling to cough up for the additional fare I proceeded further back.
photo 20171112_214909

The legroom was abysmal, mainly because the seats are well-padded.
photo 20171112_215217

Further unlike others, the recline button quite much looked like a switch.
photo 20171112_215226

As usual, the safety card was present.
photo 20171112_215520

The inflight magazine and buy-on-board menu are also available
photo 20171112_215730

Instead of one promotional brochure, there were 3 of them, which is a lot, to say the least.
photo 20171112_215827

We then pushed back and the flight attendants started the safety briefing.
photo 20171112_220006photo 20171112_220127

As I was seated in the aisle seat and my seatmates were awake, I could not take any photo during take-off, but nonetheless it was uneventful.

After take-off, the flight attendants started offering meal services starting from the back (photo taken after they are already several rows ahead). I first asked if they would accept Indonesian Rupiah on board, but they said no (I only had S$2 cash with me that time; later on when I read the menu they said they can accept it, though). Afterwards, I tried paying on my debit card, but was unfortunately unsuccessful (I had the embossed one which should work, but I stored it on my backpack) so I decided to cancel my drink purchase. While the inability to process electronic use only cards is not their fault, the fact that they said they didn't accept foreign currencies even when the menu said so was quite unprofessional.
photo 20171112_223920

I decided to talk a bit with my seatmates before I went for my lavatory visit.

The lavatory was mostly acceptable, except for the tissue remains on the wash basin.
photo 20171112_231044photo 20171112_231047

Airsickness bag (or arrivals documents bag, as how I use them - I used one to contain customs form, boarding pass, and passport before leaving the airport) are available in the lavatory, although it was unfortunately plain.
photo 20171112_231412

The plane soon started its descent towards Singapore SIN. A view of the cabin during descent.
photo 20171112_231644

Some views during the descent - two of the few remotely decent photos I could take of the outside for the flight.
photo 20171112_233300photo 20171112_233456

The cabin was later on dimmed for landing.
photo 20171113_004235

Landing was quite uneventful, and we started taxiing to the gate.

Singapore's A333.
photo 20171113_005024

Deboarding was a bit slow, typical of high-density planes, so I waited for a few more moments before I bid farewell and exited the plane.

Back to Singapore SIN's aerobridge.
photo 20171113_010300

One last view of 9V-JSJ.
photo 20171113_010338

We then walked along the corridor towards the transit area.
photo 20171113_010403

Thai's 777 bound for Bangkok.
photo 20171113_010414

The waiting area for the plane was quite empty.
photo 20171113_010425

Arrival at Singapore SIN and post-arrival trip


Typical of Jetstar flights, I needed to walk quite far to proceed to the main area.
photo 20171113_010506photo 20171113_010621

Singapore SIN transfer lounge D
photo 20171113_010742

My friend messaged me and said she would be waiting at the duty-free store at the arrivals area, so I simply walked through instead of wandering around.
photo 20171113_010747photo 20171113_010823

Much to my dismay, the immigration area was quite packed - is it because it's Sunday night? The queue took me 6 - 7 minutes, although even such that long queue (compared with my other encounters) would be unthinkable except on the land borders.
photo 20171113_010837

After passing through immigration, I went to the arrivals area to find my friend (I had no baggage to collect, so ….)
photo 20171113_011550

The duty-free store was also very crowded.
photo 20171113_011700

After I met her, we simply exited through the arrivals area. I was thinking of taking Uber's S$10 (US$7.5) carpooling offer, however that is now gone and instead traveling from the airport to my campus, a 40 km ride, would cost me around S$50 instead due to peak surcharge and long distance.

For the rest it wasn't getting any easier as well - since the bus and electric train services have ended, a snaking queue had formed for the metered taxis.
photo 20171113_012334photo 20171113_012338

After much discussion with my friend and considering my 8.30 class, we decided to take carpooling service to her house and I would crash there for the night.

We proceeded to the pick-up area.
photo 20171113_012501photo 20171113_012515

I wonder how long the pick-up area is going to be used - it's been a whole year since I first went there.
photo 20171113_012559

One last view of the airport for the year: Singapore SIN terminal 1 extension.
photo 20171113_013116
See more

Verdict

Jetstar Asia Airways

2.5/10
Cabin2.0
Cabin crew3.0
Entertainment2.0
Buy on board3.0

Jakarta - CGK

3.9/10
Efficiency3.0
Access5.0
Services3.5
Cleanliness4.0

Singapore - SIN

4.9/10
Efficiency4.5
Access4.0
Services4.0
Cleanliness7.0

Conclusion

Even though I barely have any choice for this trip (talk about saving money?) and the trip being mostly uneventful, the trip felt quite subpar. From the long queue, extremely tight seat, all the way to the flight attendant not knowing that we can pay with foreign currencies, it was not the most pleasant experience around.

Jakarta CGK had shown some improvements in terms of low-cost connectivity, however the rest still remained same like before and left a slightly negative impression on me. The more surprising one for me is Singapore SIN, which despite the terminal 4 opening that moved AirAsia group, Cathay, and Spring away from terminal 1, still managed to get uncomfortably crowded. As much as I love even more flight choices, airports must be able to cope well with such increases even on peak periods like that.

Some thing done well for the trip:
+ Reasonable price (Rp348.500 (US$26))
+ More low-cost, low load factor bus services to Jakarta CGK
+ Lack of immigration queue at Jakarta CGK
+ Lack of security queue at Jakarta CGK
+ Reasonably efficient immigration at Singapore SIN

Things that can be improved:
- Crowd at Jakarta CGK terminal 2 public area
- Long queue for general check-in (so long I preferred to do online check-in while queuing)
- Check-in counter opening times and queue length at Jakarta CGK
- Jakarta CGK international departure layout
- Amenities at Jakarta CGK international departure gates
- Normal seats' seat pitch
- High load factor
- On board meal portion size
- Singapore SIN gate usage
- Significant crowd at Singapore SIN terminal 1
- Lack of affordable late-night transport option from Singapore SIN

Next report (if all goes well): MH A350 short-haul business class on window + aisle suite first class seat - can't get more excited for the trip ahead.

Informations on the route Jakarta (CGK) Singapore (SIN)

6 Comments

  • Comment 421511 by
    ItsKevin 18 Comments

    Hey Eric! Thanks for reporting this shuttle flight
    Do you know the bus schedule from SHIA to Ciputra World? Is it same with the opposite route or not?

    Thai's 777 bound for Bangkok.
    I think she has just arrived from BKK as TG 401

    Overall, I think Jetstar Asia is great airline to fly for this route since they often give cheapest price than others. I’m waiting for your next reports, feel quite excited with MH A350 hahaha...
    And if you don’t mind, kindly check next series of my reports :)

    Regards

    Kevin

    • Comment 421559 by
      Eric V P AUTHOR 44 Comments

      Thank you for visiting!

      Do you know the bus schedule from SHIA to Ciputra World? Is it same with the opposite route or not?
      - They didn't mention exactly about the schedule back, but they only mentioned it's around 1 hour after the departure from the mall (https://www.instagram.com/p/BaknXuthH23/?taken-by=perumppd). They do have services from other places, though (ex.: Mal Kelapa Gading and Taman Anggrek), so this is not the only route - you can check PPD's Instagram for more details on the routes served by them.

      I think she has just arrived from BKK as TG 401
      - Thank you! I was rushing to meet my friend, though, so I didn't get to check the flight number earlier.

      Overall, I think Jetstar Asia is great airline to fly for this route since they often give cheapest price than others. I’m waiting for your next reports, feel quite excited with MH A350 hahaha...
      - The cheapest, true, but not when you factor in the add-ons and schedule - sometimes this is their cheapest flight, which calls for a taxi ride back home (read: may as well pay more to fly earlier and avoid taking taxi (or at least just from the interchange to my campus)). MH A350 sounds exciting indeed, though if you just want to try the A350 you can always try SQ's which fly regularly between Jakarta and Singapore.

      I've checked your other reports as well - thank you!

      • Comment 421613 by
        ItsKevin 18 Comments

        Oh, then I'll check their Instagram. I just realized that PPD has an official account on instagram

        The cheapest, true, but not when you factor in the add-ons and schedule - sometimes this is their cheapest flight, which calls for a taxi ride back home (read: may as well pay more to fly earlier and avoid taking taxi (or at least just from the interchange to my campus)). MH A350 sounds exciting indeed, though if you just want to try the A350 you can always try SQ's which fly regularly between Jakarta and Singapore.

        Yeah, but it is quite great option for those who have connecting flight during midnight or early morning, they can relax and sleep at SIN with lower budget :-)
        I don't think to try SQ's CGK-SIN route, since they serve SUB as well with their A333, and fly A350 in such short flight won't make me satisfied enough with A350, hahaha

  • Comment 421764 by
    KévinDC TEAM 3978 Comments

    A nice and detailed report as usual...definitely not "light," as you put it, IMO. Jetstar seems to have the worst product and highest fees of all the LCCs in the region. The seat pitch is just terrible. I believe Air Asia has 29" pitch, which is already bad, so this must be closer to 28"
    I've had really long immigration queues as SIN as well, but they always seem to move fast. In the U.S. 45min-1hr wait times at immigration are not uncommon. Looking forward to the MH A350 report! Thanks for sharing

    • Comment 421963 by
      Eric V P AUTHOR 44 Comments

      Thank you for visiting!

      definitely not "light," as you put it, IMO.
      - I classify it as light because the report onboard was less detailed than usual, but the report of the cheap bus service seemed to cover that.

      Jetstar seems to have the worst product and highest fees of all the LCCs in the region.
      - Scoot seemed to have the same issue with Jetstar (especially in terms of the fees), so that should be attributed to both being Singapore-based (?)

      The seat pitch is just terrible. I believe Air Asia has 29" pitch, which is already bad, so this must be closer to 28"
      - I always found AirAsia to be a smidgen more comfortable, but since both shares the same configuration I doubt their seat pitch is any different. I have never tried their slimline seats, though, so it's something to see as well.

      I've had really long immigration queues as SIN as well, but they always seem to move fast.
      - They are considered fast by global standard, but I seem to be too spoiled by SIN's efficiency my standard would be on the range of 1 minute even that 7 mins queue felt like forever. Is that 45 - 60 mins queue also applicable for Global Entry and/or priority counters?

      Thank you!

      • Comment 422732 by
        KévinDC TEAM 3978 Comments

        No, Global Entry is a breeze. Since I've had Global Entry for the past year, I've never waited more than a minute or two, except at pre-clearance in DUB, but that was just because it's poorly organized and chaotic there.

Login to post a comment.