Review of Thai Airways flight Hong Kong Bangkok in Business

Airline Thai Airways
Flight TG 629
Class Business
Seat 15A
Aircraft Boeing 777-300
Flight time 02:45
Take-off 24 Nov 17, 15:00
Arrival at 24 Nov 17, 16:45
TG   #7 out of 123 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 320 reviews
jetsetpanda
By SILVER 1534
Published on 18th December 2017
After a few days in HKG, it was time to head to BKK. My last trip to Bangkok was in the mid 1990's and i'm sure that things have changed, hopefully for the better. Just like the last time I flew there, i was going to get aboard Thai Airways, but this time I will be in J instead of Y.

My schedule:

SFO-HKG on SQ Premium Economy - click here
HKG-BKK on TG Business - you are here
BKK-HKG on TG Business - click here
HKG-SFO on SQ Premium Economy - click here


Again I took the Airport Express to HKG but this time I did it from Central and I had an opportunity to use the free In Town Check-In service which went smoothly. I really appreciated this service since it saves time and pax don't have to worry about lugging their bags on their way to the airport.

Central HK Airport Express station.

photo tg 629 hkg-bkk 2 - copyphoto tg 629 hkg-bkk 1 - copy

I love this TG boarding pass.
photo tg 629 hkg-bkk 24

Arriving in HKG.

photo tg 629 hkg-bkk 3 - copy

There was no special line for J pax so I used the regular one and after about 10-15 min. going through security and Immigration I was at the other side. I was familiar with the Oneworld and *A lounges at HKG so I decided to spend some time at the SQ lounge.

Singapore SilverKris Lounge

The lounge was full but thankfully my sister and I were able to find some unoccupied "solo" seats in the back.

photo tg 629 hkg-bkk 4 - copy

There is a small room by the entrance and then a hallway with WC's on the side. At the end of the hallway you face the bar and the area reserved for F pax is on the left side. The J section is to the right of the bar.


Bar.
photo sq lounge hkg 2 - copy

Seating area.

photo tg 629 hkg-bkk 17 - copyphoto tg 629 hkg-bkk 19 - copy

Buffet.

The buffet is located behind the bar and offers a wide selection of food. Laksa and wonton soup were available on request and when you place the order the attendant gives you a number that you place by your seat area and is then delivered to you.



My snacks.

I had a Singapore Sling which tasted too sweet in my opinion. The laksa was delicious and is one of my favorite Southeast Asian dishes.



There was a kid crying loudly and the parents were trying desperately to quiet him down. We left the SQ lounge and made a quick stop at the TG Royal Orchid lounge.



After a few minutes it was time to go to the gate.

photo tg 629 hkg-bkk 54 - copy

My plane.

photo tg 629 hkg-bkk 56 - copy

Planespotting.

photo tg 629 hkg-bkk 61 - copyphoto tg 629 hkg-bkk 62 - copy

Boarding commenced in an orderly way with priority given to people in wheelchairs followed by premium pax.



There was nobody at the door to greet pax. I saw an inflight manager (golden jacket) pass by but he did not make an effort to engage with any pax. As a matter of fact on both TG flights I get the impression that the inflight managers are there to direct the crew and have minimal contact with pax. Eventually a crew member greets and welcomes us aboard.

photo tg 629 hkg-bkk 67 - copy

Cabin.

photo tg 629 hkg-bkk 69 - copyphoto tg 629 hkg-bkk 70 - copy

Seat.

Pillow, blanket, headphones and a set of menus were already waiting at the seat.



Menu.



Hot towels were brought and pre-dept. drinks offered.



The J cabin fills up to about 80-90% and the doors are closed. The safety video is played and we are on our way.

More plane spotting.



Bye HKG.



Cabin after take off.
photo tg 629 hkg-bkk 112 - copy


A quick visit to the WC before the meal service starts.

It's nice that TG has real towels instead of paper ones.



The FA asks for our meal and beverages choices. i chose the Thai set.

The horror of opening the tray table! Do airplanes ever get cleaned? This sight is enough to kill one's appetite. :P

photo tg 629 hkg-bkk 117 - copy

Drink service starts. We were given some brown rice crackers in a bag which I later find is the same snack that is offered in the back. The FA is charming and introduces herself telling us to let her know if we needed anything else.

photo tg 629 hkg-bkk 118 - copyphoto tg 629 hkg-bkk 119 - copy

The tablecloth is laid down and the tray arrives.

photo tg 629 hkg-bkk 128 - copyphoto tg 629 hkg-bkk 129 - copy

The fish curry is a bit dry.



Cutlery.

photo tg 629 hkg-bkk 136 - copy

The meal was very average. Afterwards the trays were cleared and a coconut panna cotta with red beans was served. It was good.

photo tg 629 hkg-bkk 137 - copyphoto tg 629 hkg-bkk 138 - copy

I took the opportunity to stretch my legs. Here is a view of the galley after the J cabin.

photo tg 629 hkg-bkk 141 - copy

Soon we were ready to land in BKK.



There was a Fast Track through Immigration for pax arriving in J and you are asked to present your boarding pass when using this line. We took the City line express train to Phayathai station and from there connected to the BTS Skytrain to Chit Lom for the Intercontinental hotel.

Bonus : Click here to display
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Verdict

Thai Airways

8.1/10
Cabin7.0
Cabin crew9.0
Entertainment9.0
Meal/catering7.5

Singapore Airlines Silver Kris Lounge - Business Class Section

8.5/10
Comfort8.0
Meal/catering9.0
Entertainment8.0
Services9.0

Hong Kong - HKG

9.8/10
Efficiency10.0
Access10.0
Services9.0
Cleanliness10.0

Bangkok - BKK

9.0/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness9.0

Conclusion

SQ has the best food of the three *A lounges at HKG. The lounge can get crowded depending of the time that you visit and if that's the case then it's not the most relaxing environment.

TG can be very inconsistent in terms of inflight product and equipment. I've heard that it can be notorious for last minute aircraft substitutions, but thankfully I did not experience that. I was expecting a bowl of mixed nuts with the beverage service on the outbound but instead I received a bag of rice crackers that is also given to pax in Y. The cleaning issue, especially with the tray table was a big disappointment but to be honest this can happen with any airline and is not specific to TG.

Service from the FA's was smiling and gracious. However, I think that the inflight managers need to be more approachable and proactive in greeting customers. During the outbound and inbound from BKK they gave me the impression of being indifferent and distant. I know a sampling of just two flights might not be enough to make a concrete opinion, but those were my experiences. Other than that the rest of the crew were professional and a joy to deal with.

Catering in J is average and maybe I shouldn't expect much from a flight that is just a bit over 2 hrs. I appreciate that they have creative desserts and that is served separately from the main course. In addition I find it reassuring that WC's are well stocked for such a regional flight with toiletries and real towels.

Informations on the route Hong Kong (HKG) Bangkok (BKK)

The contributors of Flight-Report published 42 reviews of 8 airlines on the route Hong Kong (HKG) → Bangkok (BKK).


Useful

The airline with the best average grade is with /10.

The average flight time is 2.0 hours and 51.0 minutes.

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11 Comments

  • Comment 423235 by
    Numero_2 SILVER 8149 Comments

    "My last trip to Bangkok was in the mid 1990's and i'm sure that things have changed, hopefully for the better." -> Once upon a time... ;)

    SQ lounge buffet looks good as usual.
    The laksa is always a must eat. ;)

    The inflight experience is a bit disappointing with this old cabin and dry curry. On the other side the wine list and menu are quite extensive for such a flight.

    Thanks Adan.

    • Comment 423418 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Salut Clement!

      " Once upon a time... ;)"
      - You don't want to know. :P

      "The laksa is always a must eat. ;)"
      - It's irresistible. Once upon a time when I was in Singapore I fell in love with this bowl of laksa. It was love at first sight. ;)

      "On the other side the wine list and menu are quite extensive for such a flight."
      - i' like your positive attitude. :P

      Merci Clement. Toujours un plaisir de te rencontrer.

  • Comment 423431 by
    Razza_Pr 203 Comments

    Greetings, Jetsetpanda. A very good morning to you, and thank you for this FR.

    "Just like the last time I flew there, i was going to get aboard Thai Airways, but this time I will be in J instead of Y. "
    -Ahh the old days of everyone flying 747s..

    "Singapore Krisworld Lounge"
    -Pardon me, but isn't Krisworld their IFE system, and their lounges are called Silverkris?

    I see that lounge food hasn't been a victim of SQ's cost-cutting measures they've implemented as of late. Everything sure looks good! I imagine they can't afford to lose customers to another cost-cutting airline in the form of CX.. Competition sure is good for us consumers

    "As a matter of fact on both TG flights I get the impression that the inflight managers are there to direct the crew and have minimal contact with pax."
    -Odd. Laissez-Faire attitude towards passengers is almost unwarranted aboard Asian carriers, especially coming from someone whose supposed title is "manager". Maybe they're more involved in other preparations of the flight?

    "Hot towels were brought and pre-dept. drinks offered."
    -Cheeky promotion of their new destination there on the paper napkins. BKK-VIE on TG vs OS - now that's good rivalry.

    "More plane spotting."
    -HKG sees many foreign Super-whales, but it's becoming more apparent that CX made the right decision to bet on 77W & A359 instead. Can't imagine they'd do much innovation for their own Super-whale though.

    "The fish curry is a bit dry."
    -Is that a tiny sliver of aluminum foil I see on one of the fish slices? Quelle horreur!

    Was this flight on a 77W or 773? Because I don't think they have any 77W in that configuration - certainly not ones they've sent to Europe. Were you TG-ed?

    A pleasant read over breakfast. Might consider getting Thai for dinner to host a special guest. Thanks again for this FR!

    • Comment 423459 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi there Razza_Pr,

      "Ahh the old days of everyone flying 747s"
      - Careful with assumptions. Back then I flew on an A330. This time on my return BKK-HKG it was a 744. ;)

      "Pardon me, but isn't Krisworld their IFE system, and their lounges are called Silverkris?"
      - But the lounges could be just as entertaining. :P I appreciate your keen observation and It's been corrected. Thanks.

      " Competition sure is good for us consumers."
      - Amen.

      "Maybe they're more involved in other preparations of the flight?"
      - Perhaps, but a smile or a friendly nod does not take too much effort. I was also surprised at this coming from an Asian carrier.

      "Can't imagine they'd do much innovation for their own Super-whale though."
      - I agree. Their A350 is beautiful.

      "Is that a tiny sliver of aluminum foil I see on one of the fish slices? Quelle horreur!"
      -Maybe it is a touch of edible silver, just like those you find in Indian sweets. ;) Of course I did not eat it.

      "Was this flight on a 77W or 773?"
      - 773. I must have been TG-ed.

      "Might consider getting Thai for dinner to host a special guest. Thanks again for this FR!"
      - Always a pleasure. Glad I was able to inspire you. :P Thank you for your comments as usual.

  • Comment 424064 by
    Rl 777 812 Comments

    Thank you for sharing this FR with us :).

    “use the free In Town Check-In service“
    - Sounds really convenient.

    “I love this TG boarding pass.“
    - A regularity that has now become part of a near extinct set of species.

    Nice pictures from the lounge.

    “My plane.“
    - Now you were able to get a great view of it :).

    Fantastic spotting and aerial pictures.

    Thank you for the lovely bonus at the end.

    Have a good one, see you.

  • Comment 424647 by
    indianocean SILVER 6022 Comments

    Silver Kris Lounge in HKG has pros and cons.
    Pros: catering is indeed very good, especially the on request meals such as laksa soup
    Cons: because catering is good, way too much people gets into this lounge ^^

    Pitch onboard triple7 looks very nice and TG catering is much better than CX one.

    My guess you are Ambassador member

    Thank you Adan

    • Comment 424704 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Bernard,

      "Silver Kris Lounge in HKG has pros and cons"
      - It's not that big so it can get really crowded.

      "TG catering is much better than CX one."
      - At least they have real desserts. ;)

      "My guess you are Ambassador member"
      - i represent the marginalized and oppressed. :P

      Thanks for your visit and support.

  • Comment 425094 by
    ashleyyau 200 Comments

    Thanks for sharing the report Adan! Nice aerial view of my hometown^^

    The SQ Lounge is the best *A Lounge in HKG. The TG Lounge looks more and more meh recently lol even the HKG UA Club are better. I wish the UA and TG Lounges should be demolished and merged as *A Lounge, but I know my desire is too much…

    I am a bit surprised that TG would have the angled flat seats on its B77W. I assumed they are all having the 1-2-1 Solstys J seats as its A380.

    “The horror of opening the tray table!” -> I should give you alcohol swabs before^^

    Agreed with you that the catering is average where the packed biscuit looks very Y. But for just a 2-hour flight personal it is acceptable.

    • Comment 425153 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Ashley,

      "Nice aerial view of my hometown^^"
      - i think HKG is impressive from any angle. ;)

      "I wish the UA and TG Lounges should be demolished and merged as *A Lounge, but I know my desire is too much"
      - Who knows, maybe they read this FR and you gave them an idea. :P

      "I am a bit surprised that TG would have the angled flat seats on its B77W."
      - I think TG has a very inconsistent cabin across its fleet and that has been a major complaint from frequent flyers.

      "I should give you alcohol swabs before^^"
      - I always carry some too. :P

      "Agreed with you that the catering is average where the packed biscuit looks very Y."
      - I still can't believe that I was given a Y snack instead of nuts in a bowl. You are right, for 2+ hrs flight the catering is fine.

      Thanks for passing by Ashley. Have a great 2018.

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