Review of American Airlines flight Dallas/Fort Worth Los Angeles in Business

Airline American Airlines
Flight AA2489
Class Business
Seat 8L
Aircraft Boeing 787-9
Flight time 03:30
Take-off 09 Dec 17, 18:50
Arrival at 09 Dec 17, 20:20
AA   #75 out of 141 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 444 reviews
By SILVER 1431
Published on 15th April 2018
Hello and welcome to the third and last report in this series of flights!

For many of us on the Frequent Flyer status hamster wheel, December can be mileage run season if you need just that little bit more to maintain status or make it to that next level for the year. However, since the introduction of spend requirements by U.S. carriers several years ago, mileage runs have generally become less useful in the pursuit of status. In fact, I hadn't done a true mileage run in years.

I wasn't originally planning on doing a mileage run but, being just under 10K EQMs (AA Elite Qualifying Miles) away from the next status level by the end of November and no December AA flying planned, I decided to go for it.


With the Holidays around the corner, I didn't have much time to spare so I booked a reasonably-priced multi-segment trip to the West Coast in First/Business returning the same day. I specifically booked the Premium cabins because discounted First/Business fares earn double EQMs (full-fare F/J earn 3X EQMs), allowing me to cut the distance needed to earn 10K EQMs in half and doing it in a reasonably comfortable way. In the end, I earned 11,392 EQMs for the trip, which worked out to 7.03 CPM (Cents Per Mile)–a decent rate for premium cabin travel.

While true low-CPM mileage runs in Economy have mostly become a thing of the past for U.S.-based frequent flyers, Premium cabin EQM/EQD runs can still be worth it when decent fares are found, especially if you're an #AvGeek and don't mind flying just for the sake of flying.

As I mentioned earlier, this trip was booked using the multi-city function on There are nonstop AA flights from DC to the West Coast; however, direct flights would only yield about 9000 EQMs (4,500 actual flown miles). The goal being to fly over 5000 miles to comfortably earn over 10K EQMs, I needed to fly to a city to the east of DC and backtrack to the West Coast, so I decided on Boston. The itinerary was originally booked as: DCA ✈ BOS ✈ DFW ✈ LAX ✈ PHX ✈ DCA

I could have done BOS-LAX nonstop; however, I routed myself through DFW intentionally to try the B789, which I will cover in the 3rd report in this series. I would have also preferred a nonstop LAX-DCA for the return, unfortunately there was no red-eye to DC that evening so flying home via PHX was the faster option….at least that was the plan.

This is how this trip was supposed to go:

photo 1 original mileage run map

Due to a delay down the line, this is how it ended up:

photo 2 final mileage run map

When piecing together these types of quick trips with so many segments there is always a good chance that something will go wrong. If something were to go wrong, I expected that it would be in the first few segments as a snowstorm was bearing down on the northeast U.S. that day. Ironically, despite the snow, the first three flights were generally on-time–the problems arose in LAX.

Reports in this series:

Washington Reagan DCA ✈ Boston Logan BOS | American Airlines, E190, Domestic First Class
Boston Logan Intl BOS ✈ Dallas Fort Worth DFW | American Airlines, A321-200, Domestic First Class
Dallas Fort Worth DFW ✈ Los Angeles Intl LAX | American Airlines, B787-9, Business Class

Pre-Flight & Boarding

Having arrived from Boston in Terminal C, it was a quick trip on the DFW Skylink train to Terminal D for my next flight.

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Terminal D is mainly used as the international terminal; however, considering that the DFW-LAX flight is an aircraft re-positioning flight between two long-haul flights, it is not surprising that this flight would depart from the international terminal.

With its lofty and modern architecture and large planespotting-friendly windows, Terminal D is my favorite of the DFW terminals.

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And here is the beautiful Dreamliner that will be taking us to LAX this evening.

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Boarding began right on time with Concierge Key then the premium cabin. As with most domestic flights, boarding was chaotic with passengers crowding the gate area–the crowds were understandably larger than "normal" domestic flights as we were boarding a widebody.

First impression of the B787-9 Business class cabin: Elegant and modern. American has really come a long way in a short time.

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And here we are at my seat. These new Rockwell-Collins (formerly B/E Aerospace) Super Diamond seats can be found on the entire 787-9 fleet and about half of the 777-200ER fleet.

Along with the Zodiac Cirrus seats found on the flagship 777-300ER fleet, , in my opinion these are the best long-haul Business class seats in American's fleet.

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I had selected 8L, a window seat in the last row of the Business cabin as it offers a lot of privacy. The seatmap shows a galley to the left of the seat; however, this is more accurately described as a closet and some galley storage. The galley is actually behind the curtain, so the proximity of the galley was not a bother at all.

photo seatmap dfw-lax b789

Storage, and all manner of connectivity can be found in the side console. Here we find the touchscreen IFE remote control, the headphone jack, a USB port, and a universal power outlet. This small storage area, with a closing lid, is very convenient for charging smartphones and other small electronic devices without fear of them sliding away.

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The touchscreen seat control panel can be found just below

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As can be expected, the legroom is very good.

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On this flight, the pre-departure drink service consisted only of water or orange juice–typical AA PDB inconsistency. Slightly disappointing after a choice of full bar on the BOS-DFW leg.

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The PTV screen is large and the IFE system is very responsive. The airshow is nice and modern and features a preview of today's flight before departure.

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With the typical domestic flight mad rush to get on the aircraft, boarding was completed quickly and we were ready to push back early.

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The Flight

We pushed back on time and the safety video played as we taxied to the runway.

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And we're off for a quick 3 hour flight to L.A.

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Once in the air, the pleasant mood lighting was turned on

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One of the things I love about these newer IFE systems is the ability to view the moving map on the remote screen. It allows my inner AvGeek to continue watching the airshow while playing a movie.

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The service began shortly after takeoff with pre-dinner drinks and warm nusts. Dinner orders were taken at the same time–my flight attendant confirmed my pre-ordered choice.

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Dinner was served as we crossed over from Texas into New Mexico

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I had pre-selected the beef option online. I've had a version of this beef and quinoa dish on at least four flights in the past year. It's getting a bit old to be honest, but it was better than the other options. I had much preferred the more creative catering on the BOS-DFW sector.

As this flight was under 3 hours, there was no separate appetizer, only a small side salad.

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One of the 3 FAs working the premium cabin was in charge of bread service after the delivery of the meals by the other two FAs. Her delivery of bread was erratic and somehow she completely missed me. I rang my call button, which I normally hate to do, and it was answered immediately by the lovely FA in charge of my aisle. She was super apologetic and offered extra bread.

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For dessert, a warm cookie–typical for domestic flights with a duration of 3 hours or less.

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The cabin under mood-lighting after dinner

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After the meal service, I put on a movie I'd already seen and took a short nap

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I woke up as the lights were turned on to ready the cabin for arrival.

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The mood lighting is kept on, but turned down in intensity for arrival.

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The endless lights of L.A.

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This flight was during the time that Southern California was experiencing terrible wildfires. The captain remarked in his arrival announcements that he was pleasantly surprised we couldn't see the glow of the fires that night, as he had seen them the last several evenings flying into L.A. It sounds like the fires were dying out.

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We landed early and arrived at the gate about 15 minutes early, which meant I didn't have to run to my next flight which was leaving from the "Eagle's nest"–the remote American Eagle terminal.

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There is a shuttle bus that runs from AA's Terminal 4 to the Eagle terminal every few minutes. Once on the shuttle, it takes about 5 minutes to reach the remote Eagle terminal, which is located beyond Terminal 8. When in a rush, that can be an excruciatingly slow 5 minutes–luckily, I had plenty of time.

photo aa lax terminals

By this fourth flight in my crazy same-day West Coast mileage run, I was getting pretty tired and decided not to do any reports for the other flights. To add to my tiredness, what was supposed to be a short 40 minute hop to PHX to catch my redeye flight home, turned into a long ordeal.

We were taxiing to the runway when a technical issue was found and we were made to return to the gate. Doing the math I was getting worried about my short connection in PHX, but the gate agent and FA both told me they would hold the PHX-DCA flight a few minutes because there were over 30 people connecting to that flight. By the time we were cleared to go, we would be landing right about the time the DCA flight was due to depart.

So did they hold the DCA flight for 30 passengers from LAX??? NOPE!

I, along with the 30 other passengers that misconnected, had to be rebooked. I could see on the AA app that I had already been rebooked via Chicago–most others weren't so lucky. It pays to have Frequent Flyer status in an IRROP situation (Irregular Operations) for the priority in rebooking.

Operationally, I think it was a bad move for AA not to have held the PHX-DCA flight for 30 connecting passengers:

1) The DCA flight would have only needed to hold for about 15 minutes
2) It was past midnight in PHX and there were very few options for re-routing passengers
3) Rebooking 30+ stressed, tired, and angry people is no fun for gate agents, or cheap for AA (when considering compensation and rerouting to other airlines)
4) With the winter jetstream creating good tailwinds, the PHX-DCA flight ended up arriving in DCA almost 45 minutes ahead of schedule! It could have waited a half hour and still arrived early.

Despite the poor decision not to hold the DCA flight (in my opinion), overall I think AA handled the delay and rebooking pretty well. As I said, I had already been rebooked before I even landed in PHX.

It is ironic that I could have had 3 of my flights affected by the snowstorm on the East coast on my crazy itinerary, but in the end, it was a mechanical issue on a 40 minute hop from LAX to PHX that caused me to misconnect.

Thanks for reading and I'll leave you with some images of a snowy landing in DC, since there are no reports on the last 3 legs of this routing.

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American Airlines

Cabin crew9.5

Dallas/Fort Worth - DFW


Los Angeles - LAX



As far as the hard-product is concerned, this is as good as it gets on AA--it's an added bonus to have the opportunity to experience this cabin on a domestic flight. I don't readily rate any product 10/10 as a perfect score must entail the best possible product. In my opinion, the combination of this being AA's best Business class hard-product and the fact that this was a 3.5 hour domestic flight merits a perfect score for cabin as is it the best possible product for such a route. With the exception of the small oversight of forgetting me during the bread service, the cabin crew were very friendly and attentive. Again, however, we see how inconsistent AA can be with pre-departure. The IFE was top of the line with a great air show, which the AvGeek in me always appreciates. The catering was decent for a domestic flight, though I've had this beef + quinoa combination on at least 4 flights in the past year. The meal on the slightly longer BOS-DFW flight was much more interesting.

Information on the route Dallas/Fort Worth (DFW) Los Angeles (LAX)


  • Comment 441356 by
    SKYTEAMCHC GOLD 8153 Comments

    Thanks for sharing this report Kevin. A very nice cabin on a domestic flight ! As you say AA has come a long way.
    NIce meal with the typical and good cookie, shame the menu does not change more often. Beautiful and impressive views of LA before landing .

    • Comment 441422 by
      KévinDC TEAM SILVER AUTHOR 5222 Comments

      Thanks for your comments! Yes, AA has definitely come a long way in a very short time. I'm amazed at how fast they retrofitted the longhaul fleet with new J seats, and now they've almost finished installing the new W seats. AA has done all this and opened 4 beautiful Flagship lounges in the time that UA has retrofitted only a handful of planes with the new Polaris seats and only opened 1 Polaris lounge. Thanks for stopping by!

  • Comment 441370 by
    757Fan 584 Comments

    Great to be able to get on a Dreamliner for this flight, Kevin. Looks like you had a nice flight. Sorry to hear about your issues getting home - how annoying. I'd agree with you - sometimes it's the smallest things (like delaying a flight for 10 minutes to allow 30+ passengers to connect) instead of causing issues and more expense to get everyone accommodated.

    I remember a few years ago my bag was lost while on a work trip from PHX-SMF and I was staying at a hotel 2 hours NW of SMF. My bag, along with many others, was left on the ramp in PHX and so when it was finally delivered at my hotel late that evening, the driver said he had another 15 or so stops around northern California to bring bags to passengers from my flight. AA probably spent way more money on that, as opposed to delaying the flight in PHX for a few minutes for all the bags to make the flight.

    All best! Matthew

    • Comment 441424 by
      KévinDC TEAM SILVER AUTHOR 5222 Comments

      Hi Matthew, thanks for your comments! Yeah, it was really frustrating having to be rerouted through ORD when they just needed to hold the flight a few minutes. Definitely a bad operational decision. Not only did the PHX-DCA flight end up getting to DCA super early, it had well over 3 hours to sit in DC before taking out another flight. Either way you cut it, not holding was a bad decision. You're absolutely right about the bag situation--it's silly to pay for so many baggage deliveries and compensation for delayed baggage when they could have handled the situation by holding the flight a few minutes. AA is really focused on getting flights out on time, and I can appreciate that, but sometimes an on-time departure isn't worth it if it creates major customer service issues like having a bunch of bags or passengers left behind. It's funny that your bag story also involves PHX, hmmm...must have been the same ops managers who made those bad calls! Thanks for stopping by!

  • Comment 441477 by
    KL651 TEAM 4471 Comments

    Thanks for this FR gurrl.
    Wow i'd never have thought DFW-LAX was a flight under 3 hours.
    Except for the hard product, the service is really your average domestic first experience.
    The way misconnections are handled is indeed surprising, and "not in a good way honey"
    Beautiful approach pics on the reutrn flights!

  • Comment 441655 by
    loukas SILVER 341 Comments

    Hi Kevin, thanks for this report. It's a pity you won't report the rest, anyway it's good to hear that the whole story ended up well. This AA 787 business class looks great, all this grey and silver make it look really nice and the seats must offer a decent level of comfort and privacy (unlike for example the ones that LOT installed in it's 787s). Flying during a snowy winter is always beautiful, thanks for the bonus!

    • Comment 443518 by
      KévinDC TEAM SILVER AUTHOR 5222 Comments

      Thanks for your comments Loukas! Sorry, I just now saw it. Yeah, I was way too tired to report the other flights, haha. Yes, it worked out in the end thank goodness. I think the cabin looks really nice with a good choice of colors and materials. Thanks for stopping by!

  • Comment 444420 by
    Rl 777 810 Comments

    Thank you for sharing this FR with us!

    Nice shots of the cabin.

    “The touchscreen seat control panel can be found just below”
    How was the responsiveness?

    “And we're off for a quick 3 hour flight to L.A.”
    Stunning shot!

    “the ability to view the moving map on the remote screen.”
    Thoughtful of them.

    Wonderful night shots prior to arrival.

    Thank you for the illustration, regarding the bus situation at LAX.

    Glad the situation resolved rather smoothly, at least for you (although of course, it perhaps could have been better without much work from AA’s point of view).

    Beautiful aerial shots at the end.

    Have a good one, see you.

    • Comment 445785 by
      KévinDC TEAM SILVER AUTHOR 5222 Comments

      HI Rl777, thanks for stopping by!

      "How was the responsiveness?"
      - It was very good--about the same as a smartphone.

      "Glad the situation resolved rather smoothly, at least for you (although of course, it perhaps could have been better without much work from AA’s point of view)"
      - Yeah, a lot of people were not as lucky as me, getting rebooked on much later flights. Of course, all of this mess could have been avoided if they'd held the DCA flight for 10 minutes!

      Thanks for your kind comments as always!

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