Review of United flight from Houston to Miami in Domestic First

UAL

UA - United

Flight taken on 23 April 2018
UA1994
10:15 02h 40m 13:55
Model Airbus A320
Seat 2A
FlyAlex
1,092 · 14 · 1 · 3

Hi,
After checking in at the Premier Access area and security control I headed for my gate to Miami.


photo img_3574

On the way to my gate I spotted a lot of United action at this huge hub including this retro style Airbus.


photo img_3577photo img_3578

Unfortunately our flight was delayed more than one hour due to aircraft change because of engine problems.
Finally boarding onto my Airbus 320 started by groups where I was among the first to board.


photo img_3580

The cabin of this Airbus was very very old - you could see it from the galleys, toilets and luggage bins.
However the seats were the new refurbished ones and actually were very nice and modern - a lot better than their counterparts on the 737s.


photo img_3581

*


photo img_3584

*


photo img_3590

For pre departure drink I ordered a cranberry juice.


photo img_3583

We departed with some nice views of the huge Houston Intercontinental Airport for our 1 hrs 50 min flight:


photo img_3585photo img_3586

Only one female served First Class today any unfortunatel she was quite unfriendly and very disinterested in providing a good service.
Instead she preferred chatting to colleagues.
No hot towels were provided on this flight which is strange as some were offered on the trip in the other direction Miami to Houston.
So service started with a drink of choice which was Ginger Ale for me.


photo img_3587

After that I was served this tiny and uninteresting cheese plate as lunch without any other offer.


photo img_3588

Strange enough the first 6 passengers where served this without any choice.
Starting from seat 2 D to row 3 every passenger was also offered a salad as alternative which looked nicer.
A very strange service protocol in my opinion - why not ask avery guest for the choice?!
I finished the flight with a cup of tea and some more drinks.


photo img_3589

Descend into Miami was quite bumpy as a storm was about to come.


photo img_3591

Thanks for reading,
FlyAlex

Display all

Product ratings

Airline

United 4.9

  • Cabin8.5 / 10
  • Cabin crew2.0 / 10
  • Entertainment/wifi7.0 / 10
  • Meal/catering2.0 / 10
Departure airport

Houston - IAH7.8

  • Efficiency8.0 / 10
  • Access7.0 / 10
  • Services8.0 / 10
  • Cleanliness8.0 / 10
Arrival Airport

Miami - MIA6.3

  • Efficiency7.0 / 10
  • Access6.0 / 10
  • Services6.0 / 10
  • Cleanliness6.0 / 10

Conclusion

The seat was the only great thing of this trip. The cabin crew and minimal snack were bad and not worth to call it First Class.

Did you enjoy reading this?

Let the author know by sharing a clap! It will be greatly appreciated!

3 Clap

FlyAlex 's latest reviews

Comments (1)

  • Thanks for this FR.

    What a disappointing experience!

    The catering is even worse than what you get on a 1 hour european flight.

Login to post a comment.
Hi, it seems that you are using an ad blocker.

Flight-Report is a free website hosting more than 500 000 pictures and 17 000 reviews, without ads, this website can't exist.
We understand that ads can be annoying, this is why we only display a maximum of 2 non-invasive ads per page.
 
To continue using Flight-Report, we invite you to add Flight-Report to your blocker's "white list".
 

I have added Flight-Report on my white list

 
How to add Flight-Report to my white list?