Hello! My name is Kevin from Indonesia, and this time I want to share my experience with "Asia's Boutique Airlines", Bangkok Airways, which I flew from Phuket to Chiang Mai during last December holiday.
Background My auntie from The USA wanted to visit sunny places during her visit in Indonesia last year. I recommended her some "paradise islands" to check. At last, she asked me to go to Thailand (Phuket) with her, and I need to arrange some stuff for her, like flights, hotels and places to visit. On early November, we started to book plane tickets for our trip to Phuket, Chiang Mai, and Bangkok. We flew on AirAsia to Phuket (and from Bangkok to our city, Surabaya via Kuala Lumpur), as it was the cheapest option (even after we added 25 kg checked bags for inbound flight).
On Thai domestic sectors, I wanted to fly THAI's Boeing 747 to Bangkok, because at first, we planned only to visit Phuket and Bangkok. But later on, my auntie discovered new place to visit (with perfect weather in winter) and she told me a change for the trip itinerary. When she told me about fly to Chiang Mai from Phuket, one thing came in my mind was AIrAsia again. I thought that Thai AIrAsia was the sole operator on this route, but turned out that Bangkok Air and Thai Smile also operate this route along with Thai AirAsia. I was so excited when I saw Bangkok Air offered lowest fare among other carriers, and I directly book our flight on Bangkok Air. This would be my first experience with Bangkok Airways, and let's start the journey!
The Flight Bangkok Airways PG247 Airbus A320-232 HS-PGW ETD: 11.30 / STD: 11.30 ETA: 13.30 / STD: 13.25
My auntie and I left our hotel in Patong about 8 AM, and we arrived at the airport around 9 AM. The van which took us stopped at International Terminal (As other passenger had international flights), so we disembarked at this new International Terminal building There were few charters flights to Russia, so the check in area was quite crowded. There were also Silk Air flight to Singapore, Malaysia Airlines to Kuala Lumpur, and Cathay Dragon to Hong Kong.
We walked to old domestic terminal, and after we finished check in (and checked our luggages), we decided to relax in Bangkok Air Boutique Lounge. Unfortunately, the "real" lounge was under renovation as a part of Phuket Airport expansion plan, and Bangkok AIr moved to a small temporary lounge Snacks of the day, there were Kha Nom, muffin, chicken pie, and mini sandwich I tried all snacks, and almost of all snacks were delicious. There were also WThumbs up for Bangkok AIr!
Around 10.15, I asked my auntie to proceed to our gate. The gates area were very crowded FIDS Around 11.05, boarding call started, and I was the one who board the aircraft earlier, so I was able to snap this cabin view I can conclude this bird is aging after I saw the panel
THAI Airbus 330 were preparing for a flight to Bangkok. It seems that they did a last minute change, because the flight supposed to use Boeing 747 :( Not long after, the plane started to pushback. I was surprised when I saw the crew walked down the aisle to start safety demo, because I thought they use a safety video. Luckily, a steward stopped at my row, and put this bag next to my seat (which was empty) Thai AIrAsia was also pushback and ready to start her next sector We took off directly without any queue, and reached cruising altitude shortly Let's check what's inside the seat pocket. There are an "Inflight Enterainment Magazine", a safety card, and a sickness bag. On that flight, Id din't find any "Fah-Thai" Magazine (Bangkok AIrways Inflight Magazine) on all seat pocket, and the screen wasn't dropped down during the flight, so we didn't have any entertainment. The crew started to distribute the meal, and they offered us a Duck Noodle for lunch. There were only one option, but it was good already for Thailand domestic flight. The meal itself looks good, and it tastes delicious. It's true that Bangkok Airways serves delicious foods, both in lounge and on board finished my meal, I decided to go to lavatory. The lavatory was very clean, one of cleanest lavatory I've ever seen in a plane We still had about an hour before landing, so I decided to chat with the crews on the galley. I asked about the entertainment and they apologized because the screen was broken. We also talked about some aviation-related topics, like the load factor of the flight, and their rotation each day. At last, I asked if they had a spare safety card, and they gave me one. Cabin condition during flight. It wasn't a full flight, maybe only two third filled The Captain announced that our planes were started to descend, and the weather in Chiang Mai wasn't good, so he turned on "fasten seat belt" sign. There were thick clouds above Chiang Mai Safely landed in Chiang Mai, and our plane parked next to a Juneyao Airlines A320 I just realized that our plane parked at remote area, so we need to use a bus to reach arrival terminal. I was s o happy because I could saw the beautiful livery of this bird I proceed to the terminal, and transferred to hotel on a taxi.
Here is a bonus about places in Northern Thailand
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I went to Wat Chedi Luang that afternoon After, we went to Chiang Mai Night Market. Personally, I don't really like it. There were many souvenir shops and food stalls, but there weren't many people come, and it makes market looks so quiet The next day, we joined a day tour to Golden Triangle, which is a border between Thailand, Lao PDR and Myanmar. A van picked us up around 7 AM, and we started our journey to Chiang Rai, the northest city in Thailand. We stopped at this beautiful Wat Rong Khun We continued the journey to Lao. Here is Mekong RIver, and we went to Lao's small island on a traditional boat. We didn't need an immigration check in Lao, only need to pay an entrance fee We went back to Chiang Rai and continued to border with Myanmar in Mae Sai. After, the van dropped us back in Chiang Mai The next day, we visited Wat Phra That Doi Suthep, which located on a hill. The weather was cold that morning, only around 10-15 degrees Celcius. The temple itself has many golden statues and stupa. It's one of sacred place for Thai people. Have you been to Chiang Mai before?
Thanks for reading this report, and don't forget to like and comment below
Kevin ig: @kevin_jo00
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Verdict
Bangkok Airways
7.5/10
Cabin9.0
Cabin crew9.0
Entertainment/wifi4.0
Meal/catering8.0
Boutique Lounge (Domestic)
7.8/10
Comfort6.5
Meal/catering9.0
Entertainment/wifi7.0
Services8.5
Phuket - HKT
8.1/10
Efficiency9.0
Access8.5
Services6.0
Cleanliness9.0
Chiang Mai - CNX
8.0/10
Efficiency8.0
Access9.5
Services7.0
Cleanliness7.5
Conclusion
8 LIKESLIKE TO THANK THE AUTHORTHANKS ! FLIGHT-REPORT LIKED
Bangkok Airways is definitely the best choice for service to fly domestic in Thai, but often they are the most expensive one. I think you may consider yourself here very lucky. Nice report btw :)
Thanks for reading this report! Actually, I found they often do promotion for trunk routes, such as Bangkok-Phuket/Chiang Mai/Chiang Rai, and sometimes their fare is not much different than LCC. And of course, they're one the best airlines I've ever flown
Hi Kevin, thanks for sharing this nice report. The new terminal looks soooo much better than before! I've been to HKT several times, but not since the new terminal opened. Bangkok Air really offers an exceptional service. I've always been impressed how they provide lounges for all passengers.
Thanks for reading, Kévin. Yeah, the new International terminal looks modern, but sadly I couldn't try the new terminal, as the one for domestic is still under renovation (even until today). Yup, I think Bangkok Air is the only operator who open a lounge for all passengers in all airports. Their meals are very delicious, have you been on Bangkok Air before?
Unfortunately, I've never had the opportunity to try PG, but always wanted to. I usually got to HKT via SIN or HKG, so never got to try Bangkok Air, but hope to in the future.
It's amazing what meal service is offered on a domestic flight in Thailand or Indonesia (here HKT CNX in Y). You can only dream of this on intra-European or intra-American routes.
Yeah, I think most full service carrier airlines in Asia serves meal on domestic routes. Even on short routes, some airlines still give us a snack (like MH or MI). Anyway, thank you for reading this report!
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122 reviews
7 Comments
Yup, I think Bangkok Air is the only operator who open a lounge for all passengers in all airports. Their meals are very delicious, have you been on Bangkok Air before?
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