Flight-Report

Review of Southwest Airlines flight Milwaukee Washington in Economy

Airline Southwest Airlines
Flight WN 3188
Class Economy
Seat 9E
Aircraft Boeing 737-700
Flight time 01:39
Take-off 25 Nov 18, 08:11
Arrival at 25 Nov 18, 10:50
WN   #1 out of 21 Low-cost airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 33 reviews
edsong14
By 289
Published on 26th November 2018
Background: After a great few days up in Wisconsin, it was time to head home.

WN 3188
Depart: MKE, 8:15 AM (actual 8:11)
Arrive: DCA, 11:05 AM (actual 10:50)
Aircraft: 737-700 (N281WN, 11 years old)
Travel time: 1:50 (actual 1:39)

At the airport: The drive from Madison to Milwaukee is roughly 90 minutes, so we left at around 5:30 AM in order to arrive by 7. There was virtually no traffic on I-94 at that time of the morning, so we got there virtually right at that time. My mom had checked us in online the day before, so dropping off our bags was painless and we headed to security. On the way there we had PreCheck, and we had it again, as my mom had signed up for it a couple months back, so despite a line in the special lane, we got through rather quickly and we were airside with about 30 minutes until boarding.

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I've never been in any other airport where the area after security is referred to as "recombobulation area"

The Flight: Our aircraft was on time arriving from Baltimore, and boarding started almost immediately after the inbound passengers had de-boarded. My mom had checked us in early enough so that we were in group A for boarding (albeit towards the end), so we were on board fairly quickly. I sat down in 9E, for my second window seat of the trip, and eventually got two seatmates, both of whom seemed close to my age. For some reason, 9E felt much more spacious than 10A, which I was in for the outbound flight, even though my seatmates weren’t super large. The preflight formalities were fairly straightforward, and we took off four minutes early at 8:11.


Abandoned MKE terminal

We took off with great views of Lake Michigan, but as we continued to ascend there was some turbulence, and it was one of the bumpier takeoffs I’d experienced. I mainly passed the time by reading and listening to music, but the flight attendant serving our sector went above and beyond. I had cranberry apple juice for a drink, but when he came back to take our empty cups, he asked if we wanted anything else, so I asked for some coffee. I’ve never been on a US carrier where the flight attendant has actively offered a second drink, so this was definitely a plus in my book service-wise.

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Drink 1 of 2

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As we got closer to DCA, we got some good views of the Appalachian Mountains over West Virginia and Virginia, and some more good views on our Potomac River Visual approach before we touched down way ahead of schedule, at 10:50.



Post-flight: After landing, we couldn't go to the terminal right away because the flight occupying the gate before us hadn't left yet, so we were stopped for about 10 minutes before finally moving into the gate. Once we finally parked and de-boarded, we went into a very busy Terminal A, with the rush to get home in full swing. One of my biggest pet peeves about Terminal A, however, is the fact that there are just two baggage carousels for all of the departing/arriving flights, and since it's in the same area as the check-in area, it can get crowded in there. Also, our flight number initially was on the screen of one of the carousels, but after a few minutes, they told us to go to the other one, which was odd. Our bags took longer than normal, but we got them and headed home after that.

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Verdict

Southwest Airlines

8.3/10
Cabin9.0
Cabin crew9.0
Entertainment/wifi7.0
Buy-on-board menu8.0

Milwaukee - MKE

9.0/10
Efficiency8.5
Access9.5
Services8.0
Cleanliness10.0

Washington - DCA

8.0/10
Efficiency7.0
Access7.0
Services8.0
Cleanliness10.0

Conclusion

Considering that I wasn't expecting much on this flight, WN met my expectations. They got us from point A to point B safely and on time, and that's just about all you can ask for on a flight like this during the Thanksgiving rush.

On my next trip, however, I will be judging the onboard services more harshly. I'll be flying KL roundtrip from IAD-AMS-GOT, and the IAD-AMS sectors will be on KL's new 787-9 (first Dreamliner for me!!!), so I'll be interested to see how the service has changed from the last time I flew KL.

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2 Comments

  • Comment 477631 by
    KévinDC TEAM GOLD 4740 Comments

    Hi EdSong14, thanks for sharing this review! Haha, LOL @ "recombobulation area" --I used to live in MKE before moving to DC and never saw a "recombobulation area", must be newish. I guess it's a humorous way of saying this is where you can get yourself back together after the discombobulation of going through TSA, haha.

    The River Visual approach into DCA is always awesome on a clear day, though better on the left side.

    Looking forward to the KL 789 report!

  • Comment 478742 by
    Shisdu SILVER 651 Comments

    Gee. I'm not sure I'm ready to be recombobulated. XDDD Sounds painful.

    I'm afraid the effect on the passengers is exactly the opposite of what was intended, because it discombobulates them even more!

    Two thumbs up for that nice FA.

    I noticed an unusual yellow-red livery in one of the last photos. At first I thought "What? Iberia's old livery in Washington?" But then I got.... recombobulated, and realized it was an American Airlines aircraft in their Pacific South West heritage livery. Really nice.

    Thanks for sharing!!

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