Review of British Airways flight New York London in Business

Airline British Airways
Flight BA172
Class Business
Seat 19A
Aircraft Boeing 747-400
Flight time 06:50
Take-off 12 Jan 19, 20:55
Arrival at 13 Jan 19, 08:45
BA   #60 out of 133 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 708 reviews
rbix
By GOLD 1782
Published on 19th July 2019
Hi everyone! Welcome to my first trip report of 2019 after a long hiatus, and to yet another one of my travel series. I've been super busy lately that I decided I'd take break from trip reporting. But now I'm back and ready than ever before!!

After a long discussion of where to go for the Christmas holidays since I wasn't able to go back to Hong Kong, I decided it'd be best to go to London yet again, along with some other places in Europe such as Paris and Brussels! I was quite excited as I've never been to either of the two cities, so this trip to Europe was going to be an extraordinary one. Anyways, without further ado, let's get on with the current flight! ;)

Routing

  • 12 January 2019: BA172 JFK-LHR, B747-400, Club World You are here
  • 24 January 2019: BA115 LHR-JFK, B777-200ER, Club World Coming soon


Pre-flight


I booked my ticket to London about a month in advance prior to the trip. Normally, I'd go with flying Virgin Atlantic as I enjoyed the experience the last time I flew with them. However, I then decided to use my CX miles to get myself a business class ticket on British Airways. I thought to myself that this would be a good experience as it's been many years since I last flew with BA, and it wouldn't hurt to compare and see which is the better airline for this popular trans-Atlantic route. I was able to find flight with the perfects times, and within a few minutes, I was all set for my trip to London!

Anyways, back to the flight. I got an Uber in order to go to the airport. I left at around 6:00 PM, which gave me enough time to get to the airport as there is always the peak hour traffic. So, I was able to make it to John F. Kennedy International Airport with just enough time to spare. The process of checking-in for this flight was smooth as always.

Terminal 7 Departures exterior
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I have to admit, it felt a bit weird coming back to Terminal 7 after 2 years. I started to get a little bit nostalgic after a few minutes. After all, I've flown out of this terminal often when CX was based here.
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There have been some major changes at this terminal from the last time I was here


I headed to the BA First and Club World check-in counters, where it didn't take long for me to complete the whole process. Before I knew it, I was all set to go to London!
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Heading towards security
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Post-security


Airside
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I had to admit, Terminal 7 has changed that I almost felt like I was at a brand new terminal! I mean, it all seemed brighter than it was before!


My standard shot of Terminal 7 (2019)
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Terminal 7 Gate Area


I decided to hang out at the British Airways Galleries Lounge, which I heard was going over some kind of major refurbishment
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British Airways Galleries entrance at JFK
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Shots of the Galleries lounge


To sum it up, I'd have to say that the lounge visit was quite average. Even though it looked a lot newer and brighter, it was pretty clear that the lounge was still going under refurbishment.


So, that meant that the lounge wasn't completely done with renovation, and that there was not a lot of choices in terms of seating and was definitely not that spacious. I was actually quite impressed with the dining area, which was huge in terms of space, and there were a lot of food options.


More seating options


FIDS
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Boarding pass
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Food and drink options


After some time, I moved to the dining area where I found some available seating and took advantage of their selection of food and beverages.


My "Build Your Own" pasta
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Selections of wine
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More shots of the lounge
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After about an hour of relaxing at the lounge, I then proceeded to board the flight


Heading towards the gate


Plane to LHR: G-BYGA. If I had to be honest, I was extremely excited to be onboard a Boeing 747-400 after many years!
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Gate 6 area
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London, I'm coming for you!!
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Down the aerobridges
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Let's go! ;)
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Some pre-flight information:
Date: 12 January 2019
Airline: British Airways
Flight Number: BA 172
Route: New York (JFK) - London (LHR)
Aircraft: Boeing 747-400
Registration: G-BYGA
Distance: 3445 miles
Scheduled Departure Time: 8:55 PM
Actual Departure Time: 9:36 PM
Scheduled Arrival Time: 8:45 AM
Actual Arrival Time: 8:21 AM
Flight Time: 6 hrs 50 mins
Departure Gate at JFK: 6
Arrival Gate at LHR: B46

Inflight


Mini Club World Business Class cabin
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Main Club World cabin
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My seat - 19A
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Views of the cabin from my seat
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From what I heard, the seats on this aircraft have recently been given an upgrade. I had to admit, it looked quite nice.

Legroom
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View from my seat
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Settling into my seat!
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Water bottle
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Amenity kit
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Club World bedding package, which I've heard so much about
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Welcome drink: Champagne
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Exploring the inflight entertainment system


Flight info
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Seat controls
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Cabin views


It took approximately 15-20 minutes by the time boarding was complete. This was when the first officer came on with his pre-flight welcome, stating that we would be arriving into London ahead of schedule, with the total flight time of about 5 hours and 10 minutes.

A little storage area
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Prior to pushing back, the crew came around the cabin to take orders for the dinner service in advance

We began to pushback from the terminal at around 8:50 PM, with a view of British Airways Boeing 777-200ER, G-VIIX, which will soon serve as BA2272 back to LGW
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At this point of the flight, the cabin lights were slightly dimmed in preparation for takeoff, but there was hardly any difference
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After the long taxi to the runway, we finally took off at around 9:35 PM
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View of Long Island
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Cabin with mood lighting
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Within 10 minutes after departure, I went off to discover the inflight entertainment

Hot towel
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After browsing through the inflight entertainment, I ended up with watching The Big Bang Theory
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Prior to the dinner service, I headed on to the bathroom
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The iconic stairway of the Boeing 747
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View of the upper deck
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Heading back down
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A glass of Perrier with a bag of pretzels
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Menu for today's flight
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Before I knew it, the cabin lights were turned off and the dinner service began
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I went with the oven-baked four cheese ravioli for the main course. I have to admit, it was better than I expected
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For dessert, I ordered some tiramisu, which was amazing!!
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Once I was done with my meal, I switched to the inflight map to find out our current location, which was also interactive

Cruising over Newfoundland and Labrador, Canada
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It turned out that we had about 4 hours left, and we were making it in good time!
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Cabin views
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The UK landing card, together with the fast track invitation and my passport
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After watching a couple of episodes of The Big Bang Theory, I decided to call it a night after passing Canada
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I then got out of my seat to set the seat to the flat bed position and get all the contents from the bedding package afterwards. The whole process took about 5 minutes
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With everything included, I was able to sleep for the remainder of the flight.
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I was sleeping soundly until the first officer woke us up with his pre-arrival announcement saying that they are now starting the descent into London and we had 30 minutes until landing

The next thing I knew was the the cabin lights were back on.
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Pre-arrival drink: Orange juice
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It didn't take long for the cabin to prepare for landing as the whole procedure was quick as always
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View of the sunrise
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Approaching London
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Final shots before landing
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Before I knew it, we landed at Heathrow Airport, approximately 20 minutes ahead of schedule. Even though the taxi to the terminal took some time, it did give me a chance to spot some planes!
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Actual flight route
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Taxiing to the gate
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Docking at gate B46 at Terminal 5
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Post-flight


Disembarking
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First class
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Arrival into LHR


The walk to immigration was just like I experienced the last time I was in LHR. The only difference is this is in Terminal 5, which was significantly larger than Terminal 3


Taking the automated people mover towards immigration


Heading towards the baggage claim area
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It took about 10 minutes to get my bag before I made my way to the arrival hall


Arrival hall


Before heading out, I went on to the British Airways Galleries Arrival lounge, which is located two levels above the arrival hall
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In terms of a first impression, I 'd have to say that the arrival lounge was quite huge in space and has a good variety of food and drinks.


Shots of the lounge


I ended up getting a cup of coffee a croissant to start off the day!
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Afterwards, I decided to head to the car park where there Uber pickup area is, and headed off to my relative's house for yet another adventure-packed vacation in Europe!


Terminal 5 car park
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See more

Verdict

British Airways

8.5/10
Cabin9.0
Cabin crew8.5
Entertainment/wifi8.5
Meal/catering8.0

British Airways Terraces Lounge

8.0/10
Comfort8.0
Meal/catering8.0
Entertainment/wifi7.5
Services8.5

New York - JFK

8.4/10
Efficiency8.5
Access8.5
Services8.0
Cleanliness8.5

London - LHR

8.5/10
Efficiency8.5
Access8.0
Services8.5
Cleanliness9.0

Conclusion

Overall, this was a decent flight onboard British Airways. Despite my initial resistance, I must say that it was worthwhile to experience different airlines here and there. The last time I flew on British Airways was many years ago, and I could tell that there has been substantial improvement in terms of service and catering, compared to the last time I flew with them. It also wouldn't hurt to mention that it felt great being on a Boeing 747 after so many years. As always, the Queen of the Skies never disappoints!

In terms of the seating, there were some pros and cons to it. The pros for example, were that it was quite wider and looked very refurbished with the controls being very easy to use and the bed being much more comfortable compared to when I flew on Virgin Atlantic 2 years ago on the A346. The cons were how the seats in J class were arranged. It honestly looked quite weird on how the arrangement was a 2-4-2, rather than a 1-2-1 like most airlines. Nevertheless, I would say it was something worth experiencing.

As always, thanks so much for reading this trip report. I hope you enjoyed it. Tune in next time for the return flight which I'll be posting soon!

Information on the route New York (JFK) London (LHR)

The contributors of Flight-Report published 25 reviews of 4 airlines on the route New York (JFK) → London (LHR).


Useful

The airline with the best average rating is Virgin Atlantic with 7.9/10.

The average flight time is 6 hours and 54 minutes.

  More information

13 Comments

  • Comment 512233 by
    sotto_Deactivated 83 Comments

    Once again one of the usual boring flight reports: paged aisles of the airport. Side by side pictures of a business lounge without flair. A series of photos of Business Class. Park flair. And just a photo of ravioli baked with four cheeses. Catering got 8 points. Sensaionell Flight Report. Thank you !

    • Comment 512249 by
      KévinDC TEAM GOLD 4901 Comments

      Dear Sotto, Please oh please post a report of your own since you seem to know so well what makes a perfect report. Why deprive us of such greatness?

      • Comment 512345 by
        atco SILVER 122 Comments

        Why is this person allowed to be such a negative troll on this site? Vengeful and worthless comments like his - from someone who has never contributed a thing to this site - are so typical of many online communities these days. Nasty, mean spirited people who just take pleasure in spoiling things for everyone else.
        Sotto is the very definition of a troll and it would be nice to see his time here ended for the benefit of everyone else.

        Anyway, thanks for your review Rbix. I enjoyed it, as I do all the reviews on this site. I'm always appreciative of anyone who takes the time to photograph then take time out of their free time to create a review to share with us here.

        I'm looking forward to trying BA Club World myself for the first time later this year on the brand new A350.

        • Comment 512355 by
          KévinDC TEAM GOLD 4901 Comments

          He's been banned. I've warned him many times.

          I want people to be able to express themselves, and that can include criticism of course, as long as they don't violate our rules of conduct (offensive language), but sotto's constant rudeness, and the fact that he's been warned several times, have led him to being banned.

          • Comment 513337 by
            atco SILVER 122 Comments

            Thank you Kevin. Constructive critique is one thing, when you are just being rude and slamming anyone who doesn't fit to an individual perceived idea of what makes a good flight report then that's another thing entirely. I applaud your actions here!

  • Comment 512248 by
    KévinDC TEAM GOLD 4901 Comments

    Good old Sotto. You can always count on him for positive feedback! Once again, I have to say that I'd love to see an actual report written by the great Sotto, who seems to be the authority on what makes a good flight report. I'm sure it would be AMAZING...right? Until then, your weird personal opinions will remain just that...weird and personal, dear Sotto. This here is an example of a well developed and well photographed review.

    Anyway, moving on...So of course I disagree with our lovely German friend. Your photos are of great quality as always and you have tons of great cabin shots. I appreciate the good coverage of the lounge, which is important now that we've created the new Lounge page and have a searchable database for the lounges.

    As a frequent BA 747 flyer, I can confirm these "Super High-J" 747s have recently been updated, which is evident from the new IFE system and newer generation Club World seats. These were the best passenger experience in J on the BA fleet...at least until the A350s come in with the new 1-2-1 Club Suites!

    BA have greatly improved catering in my experience; however, that is not totally evident from this report. Did you not get an appetiser? Or just forgot to take a pic? I can see there's a choice of 3 on the menu (I think one of them is the tiny salad that you get either way, though).

    Too bad you couldn't get a seat on the upper deck...an ever better experience up there.

    Thanks for sharing!

    • Comment 512301 by
      rbix GOLD AUTHOR 71 Comments

      Thanks for the comment and kind words, KévinDC! In terms of the lounge, I can't wait to see it when it is completely renovated. I'm pretty sure it will look amazing at the end!!

      I was quite impressed with the inflight experience onboard British Airways. They have definitely improved from the last time I flew with them.

      at least until the A350s come in with the new 1-2-1 Club Suites!>

      That will definitely be something to look forward to!

      In terms of the appetiser, I actually didn't order it. That's why it's not shown.

      Too bad you couldn't get a seat on the upper deck...an ever better experience up there.>

      Yeah. True! I hope to try it out the next time I'm onboard a BA 747. It does look amazing.

      Happy travels!

  • Comment 512304 by
    757Fan 544 Comments

    Great report. Looks like you had the cabin all to yourself there! BA J looks quite nice and definitely a good option on the ever competitive JFK-LHR route.

    • Comment 513633 by
      rbix GOLD AUTHOR 71 Comments

      Thanks for the comment! I wish that were the case. I think it was only the middle seats that were empty from my recollection. I have to say that BA has substantially improved a lot over the years and I'm really looking forward to flying with them again! Happy travels!

  • Comment 512346 by
    sotto_Deactivated 83 Comments

    Why do some people come after me? Just because I expressed my opinion on an expressed opinion? What is so reprehensible about that? Has that become so difficult recently?

    A flight report with countless similar pictures or even pictures (clouds or other planes or parking garages or other alien things out of a flight, I have little to do with a flight report in my opinion. And a rating of the Catering can of course always argue. In general, if there are no predetermined evaluation premises.

    Completely nonsensical is the request, I may write a Flight Report myself. I will not construct a car just because I criticize a brand new in certain parts.

    • Comment 512354 by
      KévinDC TEAM GOLD 4901 Comments

      What do people come after you? Because you're rude. You bring no value to this community and I'm sick of dealing with you. I've warned you many times about your poor attitude.

      You're account has been deactivated.

  • Comment 512373 by
    Leadership TEAM GOLD 4316 Comments

    Thank you for your comprehensive report, great that you had a diner both on the ground and in the air ^^
    Those refreshed BA 747-400 look nice with the mood lighting and new IFE.
    I am pretty impressed with the arrival lounge, much bigger and better than the tiny AF one at CDG!

    • Comment 513632 by
      rbix GOLD AUTHOR 71 Comments

      Thanks for the comment! I'm also impressed with the new cabin on British Airways. In terms of the lounge, we'll just have to see once the renovation is complete to determine if there has been substantial improvement. However, it is looking good so far! Happy travels!

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