Review of JetSmart flight from Santiago to Valdivia in Economy

JAT

JA - JetSmart

Flight taken on 31 January 2019
JA141
14:25 01h 30m 15:55
Model Airbus A320
Class Economy
Seat 6A
Pilpintu
3,592 · 200 · 5 · 5

After a hell hot week in Mendoza, Argentina, and a day in Santiago - where my main concern was replacing my stolen cellphone before the first symptoms of the lack of connectivity appeared (cold sweats and shaky hands) - this flight will at last take me back home to the cooler weather of Valdivia.
JetSmart belongs to the US investment fund Indigo Partners, just like Hungarian Wizz Air or Mexican Volaris. It has seen an explosive growth in the last months.
At the end of 2018 they expanded into Argentina, where they have been exploring a series of point to point routes just like they've been doing in Chile.
Have a look at some of their domestic destinations in Argentina:
Obviously, they cover several routes departing from the capital city, Buenos Aires…


JetSmart Santiago → Valdivia

…but also from Córdoba, the second largest city in Argentina…


JetSmart Santiago → Valdivia

…and even from minor cities that had never been so well connected before, like Mendoza, which we visited in my previous report


JetSmart Santiago → Valdivia

…or Neuquén, in Patagonia.


JetSmart Santiago → Valdivia

And they boast of having brand new planes only.
So, if you ask me, I see dark clouds on the horizon for other airlines like Duct Tape Airlines -aka Andes Líneas Aéreas- or incident- and corruption-ridden Flybondi.
Well… Who cares?! XD


Purchasing my ticket


I love "smart destination pickers", which display only the available destinations for a certain origin. In my case, whenever I pick my hometown as the airport of origin JetSmart shows all the possible destinations I can fly to, namely…
…one. XD


JetSmart Santiago → Valdivia

That's one of the reasons why purchasing a JetSmart ticket is a breeze.
First, you choose your flight. In the upper right corner you're warned that cheaper (más barato) options are available on a different date. The details of your purchase are displayed immediately on the left, including a bewildering cargo por administración. I thought those fees applied only when you bought a ticket at a brick and mortar office.


JetSmart Santiago → Valdivia

Then you choose your baggage options. I will be carrying only a small bolso de mano (hand bag) in the cabin today, and no checked baggage in the bodega (hold).


JetSmart Santiago → Valdivia

And finally I pick seat 6A for an extra 3000 CLP (4.5 USD)


JetSmart Santiago → Valdivia

The complete seat map. I guess it's the same for all their planes.


JetSmart Santiago → Valdivia

I will carry my boarding pass on my phone.


JetSmart Santiago → Valdivia

Congratulations! You're flying! (I remember this French guy who could not say tarjeta (card)!!)


JetSmart Santiago → Valdivia

Congestion at SCL


As always, my means of transport of choice when going to the airport is Centropuerto, the buses leaving from Los Héroes Metro station. But today's ride will be a little longer than usual…


JetSmart Santiago → Valdivia

…because we are at the height of the summer season…


JetSmart Santiago → Valdivia

…and the access to the terminal…


JetSmart Santiago → Valdivia

…is terribly jammed.


JetSmart Santiago → Valdivia

However, this is a great chance…


JetSmart Santiago → Valdivia

…to have a closer look…


JetSmart Santiago → Valdivia

…at the construction work…


JetSmart Santiago → Valdivia

…of what will be the east piers…


JetSmart Santiago → Valdivia

…of the international terminal.



While the piers are being built on this side…


JetSmart Santiago → Valdivia

…the main building is taking shape over there.


JetSmart Santiago → Valdivia

In case you have missed this video from previous reports, it gives a detailed view of what the new terminal will look like.



Climbing the ramp to the third floor takes us…


JetSmart Santiago → Valdivia

…at least five minutes.


JetSmart Santiago → Valdivia

Until now, only that end of the old terminal is dedicated to domestic flights…


JetSmart Santiago → Valdivia

…but in the future…


JetSmart Santiago → Valdivia

…the whole old terminal will be used…


JetSmart Santiago → Valdivia

…for domestic tflights.


JetSmart Santiago → Valdivia

If you can get there, that is.


JetSmart Santiago → Valdivia

C'mon! Only a couple more meters. We can do it!


JetSmart Santiago → Valdivia

At last!


JetSmart Santiago → Valdivia

The view from the third floor…


JetSmart Santiago → Valdivia

…is not less…er, constructive.



The west piers are already in use.


JetSmart Santiago → Valdivia

In fact…


JetSmart Santiago → Valdivia

…that's the long hallway…


JetSmart Santiago → Valdivia

…from my previous flight


JetSmart Santiago → Valdivia

…from Mendoza.


JetSmart Santiago → Valdivia

So, now you've got an idea…


JetSmart Santiago → Valdivia

…of what SCL looks and feels like…


JetSmart Santiago → Valdivia

…these days.


JetSmart Santiago → Valdivia

If you tend to get stressed by building sites…


JetSmart Santiago → Valdivia

…you'd better get in the hall. But it's a bit crowded today.


JetSmart Santiago → Valdivia

These seem to be new…


JetSmart Santiago → Valdivia

…but they are not for LCCs, I presume. Wait… GOL is supposed to be an LCC, but they charge like a legacy airline!


JetSmart Santiago → Valdivia

What airlines are using the counters at the moment?


JetSmart Santiago → Valdivia

Three of those airlines are Chilean - Sky, JetSmart, and DAP. DAP flies to Patagonia and Antarctica. There's also LATAM, but they call themselves "Latin American" now.


JetSmart Santiago → Valdivia

At the back of the information system you can weigh your baggage.


JetSmart Santiago → Valdivia

Phew! I'm well within JetSmart's 8kg hand luggage allowance.


JetSmart Santiago → Valdivia

Something tells me that queues might be longer than expected today.


JetSmart Santiago → Valdivia

I might do well to head…


JetSmart Santiago → Valdivia

…to security check right now…


JetSmart Santiago → Valdivia

…just in case.


JetSmart Santiago → Valdivia

But no. Incredibly, I clear the check in a matter of minutes. That thumb up… I wonder if one of these days the control tower will have to display a gigantic thumb up for the captain to take off.


JetSmart Santiago → Valdivia

36 minutes before boarding starts. Great timing…


JetSmart Santiago → Valdivia

…because the boarding room doesn't look very inviting today…


JetSmart Santiago → Valdivia

…for those of us less gregarious than the average…


JetSmart Santiago → Valdivia

…as you can see on the left.


JetSmart Santiago → Valdivia

However, those 36 minutes come and go…


JetSmart Santiago → Valdivia

…and the screen still shows the destination of the previous flight - Calama, a horrendous town in the very center of the Chilean mining industry in the desert north of the country. No tourist ever stops in Calama, but continue their journey to San Pedro de Atacama, one of the best-known tourist destinations in Chile and one that I still have to visit.


JetSmart Santiago → Valdivia

LATAM's flight to Calama is delayed. That's how LATAM's crew get ready for the boarding process..


JetSmart Santiago → Valdivia

…while JetSmart's crew wait.


JetSmart Santiago → Valdivia

In the meantime, I wonder if I'll be asked to measure my baggage, which grew a bit after I bought a couple of vinyl records. I will blame Madonna and Supertramp if I have to pay for oversized baggage!


JetSmart Santiago → Valdivia

LATAM's passengers are boarding at last.


JetSmart Santiago → Valdivia

Only when I hurry to grab a place in front of the queue I realize…


JetSmart Santiago → Valdivia

…that there's something funny about LATAM's queue markers.


JetSmart Santiago → Valdivia

I had never seen that! LATAM is making their passengers board…


JetSmart Santiago → Valdivia

…by seat letter!


JetSmart Santiago → Valdivia

Of all the boarding procedures, I find this is the weirdiest.


JetSmart Santiago → Valdivia

The first thing that comes to my mind is a family where each member has to wait for their turn. Can anyone tell me if this is a trend around the world?


JetSmart Santiago → Valdivia

Dirtier than my mind. Is it possible?!


Well, JetSmart passengers have to board by zones, but nobody cares about that this time and we are just sent into the jetbridge as the staff scans our passes. The only thing I pray is we will not get stuck in the sweltering… Gosh.


JetSmart Santiago → Valdivia

Help. It's hot in here. I'm melting. I'm sweating. Somebody save me…


JetSmart Santiago → Valdivia

Trying not to think about the heat, I photograph the fuselage.


JetSmart Santiago → Valdivia

Only three more steps to get out of this hell.


JetSmart Santiago → Valdivia

It was exactly 10 minutes in the jetbridge sauna, from 2:10 to 2:20. A FA welcomes us with a big smile and tries to comfort us by saying "Al menos está más rico aquí adentro".


JetSmart Santiago → Valdivia

Yes, al menos (at least) está más rico (it's nicer) aquí adentro (in here), because más ordenado (tidier) it is not!!


JetSmart Santiago → Valdivia

Nor is it más limpio (cleaner)


JetSmart Santiago → Valdivia

I think I shrank a little with the heat of the jetbridge…


JetSmart Santiago → Valdivia

…because the seat pitch is quite comfortable. BUT…


JetSmart Santiago → Valdivia

…this seat is a PIGSTY!! Believe it or not, I didn't see that piece of chewing gum before I stepped on it. :'(


JetSmart Santiago → Valdivia

What on earth happened here, for God's sake!!


JetSmart Santiago → Valdivia

Are those traces of a red crayon??? Is it more chewing gum???


JetSmart Santiago → Valdivia

Even the window is filthy!


JetSmart Santiago → Valdivia

Of course, the tray table doesn't look…


JetSmart Santiago → Valdivia

…any better.


JetSmart Santiago → Valdivia

Leaving as soon as possible…


JetSmart Santiago → Valdivia

…would increase my chances to survive a sepsis…


JetSmart Santiago → Valdivia

…but we are still on the apron at 2:50. At 2:51 an Acciona lady (Acciona is the logistics company in charge of JetSmart's ground procedures) enters the cockpit for a minute and leaves.


JetSmart Santiago → Valdivia

Eventually, at 2:53 the captain orders to get the cabin ready and the jetbridge rolls away.


JetSmart Santiago → Valdivia

The flight


This flight as flightradar24.com saw it.


JetSmart Santiago → Valdivia

Pushback.


JetSmart Santiago → Valdivia

Have we met before, CC-AMP? Probably.


JetSmart Santiago → Valdivia

Our taxi to the runway will take us all along that street on the right, up to those planes in a blue livery in the distance. They are…


JetSmart Santiago → Valdivia

…the decaying 737s of the now defunct airline Latin American Wings.


JetSmart Santiago → Valdivia

In fact… OMG! Is that…?


JetSmart Santiago → Valdivia

CC-AQL!! Oh, no! CC-AQL, what have they done to you?! You carried me from CCP to SCL in April 2017. It was my first time on a 737-300, and I wrote a (great) report that can be found here, with nice pictures of your ageing interior.


JetSmart Santiago → Valdivia

A picture from that report. For the good times. Rest in… pieces, CC-AQL. :'''(


JetSmart Santiago → Valdivia

Of course, when you work for the military your life is much better. You're covered.


JetSmart Santiago → Valdivia

Over there, an elusive bird. Every time I try to photograph it, the photo comes out blurred.


JetSmart Santiago → Valdivia

Not this time!


JetSmart Santiago → Valdivia

Nothing matches the expertise of LATAM's pilots.


JetSmart Santiago → Valdivia

They can land on roofs! XD


JetSmart Santiago → Valdivia

As if we hadn't waited long enough today, we are kept for a while longer at the head of the runway. Will another plane land? Not that one…


JetSmart Santiago → Valdivia

…because it uses the other runway.


JetSmart Santiago → Valdivia

Whatever it was, I didn't see it. Anyway, here we go…


JetSmart Santiago → Valdivia

…at long last.


JetSmart Santiago → Valdivia

Santiago looks surprisingly clear today…


JetSmart Santiago → Valdivia

…most probably because we are in the middle of our summer holidays…


JetSmart Santiago → Valdivia

…and the city is half empty.


JetSmart Santiago → Valdivia

It's easy to see the most distant neighborhoods…


JetSmart Santiago → Valdivia

…and the mountains…


JetSmart Santiago → Valdivia

…thanks to the low amounts of smog.


JetSmart Santiago → Valdivia

I'm happy to see the green valley, but the mountains look dull without the snow.


JetSmart Santiago → Valdivia

Poor auntie Olivia misses me a lot down there in Pelequén.


JetSmart Santiago → Valdivia

I can see the house where she lives. I'll come and visit her in April.


JetSmart Santiago → Valdivia

In spite of the lack of snow, some volcanoes make the view very interesting. Like this one, which has just "blurped", letting out a minute cloud of smoke…


JetSmart Santiago → Valdivia

…that quickly flies to the south and vanishes.


JetSmart Santiago → Valdivia

But what do I see? Some kilometers to the south…


JetSmart Santiago → Valdivia

…another volcano is making a real tantrum!


JetSmart Santiago → Valdivia

Just don't spoil my April flight, OK?


JetSmart Santiago → Valdivia

That's how we live down here. Much like the Little Prince, each of us can have our own volcano in our backyards and take care of it.


JetSmart Santiago → Valdivia

As we fly above Colbún dam…


JetSmart Santiago → Valdivia

…the BOB service is announced, so let's have a look…


JetSmart Santiago → Valdivia

…at the menu.



After a careful analysis, I think I'll stick to my traditional coffee and a carrot muffin.


JetSmart Santiago → Valdivia

There was a time when JetSmart's muffins were minuscule. They have improved a lot in that area.


JetSmart Santiago → Valdivia

But they are still far from the splendid muffins that LATAM used to serve for free before Mercado LATAM. Cecilio's verdict: Acceptable.


JetSmart Santiago → Valdivia

Something cute: They have branded sugar sachets now! I would sue the guy who drew the plane, though. Where's the right horizontal stabilizer (rear wing)?! Cute anyway.


JetSmart Santiago → Valdivia

One of my favorite sights: this lagoon called Laja…


JetSmart Santiago → Valdivia

…and Antuco volcano on its southern shore.


JetSmart Santiago → Valdivia

After seeing the rugged beauty of the mountains near Concepción…


JetSmart Santiago → Valdivia

…we soon reach the Araucanía.


JetSmart Santiago → Valdivia

That one must be Llaima volcano.


JetSmart Santiago → Valdivia

>


JetSmart Santiago → Valdivia

Lanín volcano, on the left, is shared by Chile and Argentina. You can bet that half the populaion of Santiago is vacationing at lake Villarrica, at the foot of Villarrica volcano, on the right.


JetSmart Santiago → Valdivia

River Toltén is full of meaning for the Mapuche people.


JetSmart Santiago → Valdivia

According to an old song, a Mapuche woman was washing her clothes in it when she stopped and cried:


JetSmart Santiago → Valdivia

"Huinca tregua. Huinca pillo. Me robaron mi potrillo, mi ruca, waca y ternera." (White thief. White thief. You stole my young horse, my house, my cow and her calf)
Pitrufquén lies on its south shore, on the Ruta 5 Sur, aka, Panamerican Highway.


JetSmart Santiago → Valdivia

Then comes Gorbea.


JetSmart Santiago → Valdivia

>


JetSmart Santiago → Valdivia

We can see Loncoche…


JetSmart Santiago → Valdivia

…as we bank to the right.


JetSmart Santiago → Valdivia

This gives me a rare view of river San Pedro…


JetSmart Santiago → Valdivia

…which becomes river Calle Calle when it nears its lower course.


JetSmart Santiago → Valdivia

Valdivia is barely visible in the distance.


JetSmart Santiago → Valdivia

Now that we are aligned with the runway we bank to the left…


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

…and in a matter of minutes…


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

…we descend over the fields…


JetSmart Santiago → Valdivia

…rivers…


JetSmart Santiago → Valdivia

…and cows…


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

…around the airport.


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

At 4:13…


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

…we touch down.


JetSmart Santiago → Valdivia

As usual, we are welcomed to our destination over the PA…



…but this time we can't help…


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

…laughing a little…


JetSmart Santiago → Valdivia

…when the captain informs about the local temperature…


JetSmart Santiago → ValdiviaJetSmart Santiago → ValdiviaJetSmart Santiago → Valdivia

…and tells us that our baggage will be available…


JetSmart Santiago → Valdivia

…at belt number 1.


JetSmart Santiago → Valdivia

He might not know…


JetSmart Santiago → Valdivia

…that Pichoy airport…



…has one baggage belt only.


JetSmart Santiago → Valdivia

Anyway, not having any baggage to claim…


JetSmart Santiago → Valdivia

…I head straight for the exit…


JetSmart Santiago → Valdivia

…where the transfer service is enthusiasticaly offered there on the left.


JetSmart Santiago → Valdivia

Four thousand pesos! The Uncle Scrooge inside me is screeching his teeth. I'll see if I can avoid this expense next time.


JetSmart Santiago → Valdivia

Hasta la próxima! :D

Display all

Product ratings

Airline

JetSmart 7.0

  • Cabin6.0 / 10
  • Cabin crew10.0 / 10
  • Entertainment/wifi5.0 / 10
  • Buy-on-board menu7.0 / 10
Departure airport

Santiago - SCL8.8

  • Efficiency9.0 / 10
  • Access9.0 / 10
  • Services7.0 / 10
  • Cleanliness10.0 / 10
Arrival Airport

Valdivia - ZAL9.8

  • Efficiency10.0 / 10
  • Access9.0 / 10
  • Services10.0 / 10
  • Cleanliness10.0 / 10

Conclusion

Of the three major Chilean airlines, JetSmart is the one that has experienced a greater expansion this year. The service is basic, and Sky Airline, its LCC competitor, has a better BOB menu and more comfortable seats, in my opinion, but things are about to change, judging from what I've read on the social networks. Filthy cabin today!

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Comments (5)

  • Next time is going to be a tough choice to fly... A carrier that is fixing everything with ducktape (andes) or an carrier that is filthy (jetsmart).... I'd probably choose Andes haha! Don't think I've ever seen such a gross cabin to be frank.

    **

    …this seat is a PIGSTY!! Believe it or not, I didn't see that piece of chewing gum before I stepped on it. :'(

    That's just aweful...... from both cleaners (if it is really cleaned inbetween the flight) and passenger.

    • Yeah, shame on them. But to be fair, JetSmart's cabins are usually clean. It was only that particular seat that was vandalized for some big pig, or maybe a little pig with no parental supervision. Even after this bad experience I wouldn't change them for Duct Tape Airlines! XDDD

  • Hola Nelson, Looks like it was a lovely (rare) low-smog day in SCL! At least the air was clean because the cabin surely wasn't. Ugh, I hate stepping in gum. I get that LCCs save time and money by not doing full cleans during turns, but usually there is at least some quick cleaning by staff (whether ground of cabin crew)--here you can tell that absolutely no cleaning has occurred...disgusting.

    Awesome planespotting and aerials, just how I like it ?

    • Also, it’s really cool to see an active volcano erupting from the air! You don’t expect to see that in a flight-report ! ?

    • Hi, Kevin! I couldn't agree more with you. This was disgusting. Being an LCC shouldn't be an excuse for failing to check of the condition of the cabin between flights. Even if you pay little, you're still a passenger, not cattle. Luckily, this was the exception, not the rule, and the next two flights with JetSmart (my visit to auntie Olivia) were OK as usual.

      Thanks for your comment!

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