Review of United flight New Orleans Washington in Economy

Airline United
Flight UA2371
Class Economy
Seat 25F
Aircraft Airbus A319
Flight time 02:20
Take-off 02 Jun 19, 18:00
Arrival at 02 Jun 19, 21:20
UA   #113 out of 132 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 289 reviews
ISTFlyer
By GOLD 204
Published on 10th September 2019

Report No: 2019-603E


Ladies and Gentleman,


Welcome to this new short series that would contain 3 domestic flights onboard United and United Express onboard a short weekend trip to New Orleans, Louisiana. In this series, I would present three different aircraft types at the United fleet but the services on all flights were similar. In addition, the first two reports would contain lounge reports as well.


The last flight of this series was onboard the A319 of United from New Orleans to Washington Dulles. Originally, I was booked on the morning flight from New Orleans to Washington Dulles but due to the free Same Day Change option for Star Alliance Gold members, I was able to change it to the evening flight for free. This report won't include any lounge reviews as there are no United Club or Star Alliance Lounge at New Orleans.


Here is the routing for this short series;



Pax for this flight:

Domestic First: %100
Economy and EconomyPlus: 100

The flight was fully booked


ONLINE CHECK-IN AND SAME DAY CHANGE PROCESS


As I have relied on the Same Day Change process, I have bought the morning flight at 08:00 instead of the evening flight because the morning flight was around $189 while the 18:00 flight was $489. The morning before this flight, I have checked-in for my original flight.


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Then at noon, I have changed my flight to the 12:50 flight, just in case.


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I also had the chance to bid for several later options as I kept the amount low for the 18:00 flight which I wanted to take in order to maximize my time in New Orleans.


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Then I have changed my flight to another option via IAH.


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Selected my seats for that flights


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And, at 18:00, I was able to see the flight that I wanted and selected that flight.


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Confirmed the flight change


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And selected my seat, obviously I didn't pay for EconomyPlus.


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Before leaving my hotel, I have checked the status of the incoming aircraft which was going to arrive on time.


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About an hour before the flight, I have bid $1500 to travel the next day as the United app was searching for volunteers.


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The airport


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New Orleans LOUIS ARMSTRONG AIRPORT - MSY


United is one of the 3 airlines operating from Terminal D.


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As I had access to the PremierAccess lane, security took about 5-10 minutes which is normal.


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FIDS for the day


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As there are no United Club in MSY, I had a cold drink in PJ's Coffee while waiting for my flight. As I have heard, United is planning to open a club in New Orleans.


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GATE AREA & BOARDING


Our aircraft was visible from the gate.


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The gate area was equipped with power outlets and USB ports.
Few minutes before boarding, one of the lucky passengers who have bid received the offer to travel tomorrow morning and got a free stay at a hotel and a travel voucher which I don't remember the exact amount but it was higher than $600-700. 


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At this time, the gate agent was handing the documents of the passenger who have bid the lowest amount.
Later on, boarding had started with the respect of priorities. 


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Boarding Pass


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UA 2371 New Orleans LOUIS ARMSTRONG AIRPORT TO WASHINGTON DULLES AIRPORT


As I have boarded, I have taken my seat 25F. Like the previous flight, this aircraft was also equipped with Recaro seats. Being not that tall, I always found 30' legroom onboard United decent.


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While boarding continued, our aircraft was receiving fuel


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The seat pocket had the identical elements from the previous flight in this series.


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And a part of the United route map


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Onboard this flight, snacks were available for purchase but no hot dishes were loaded on this flight.


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The beverage list for this flight


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The aircraft was equipped with United PrivateScreening


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The United fleet


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The Terminal map for IAD


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While we were on the ground, Wi-Fi was not available while the PrivateScreening menu was available.


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We had pushed back on schedule


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The new terminal that would open later this year


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Another United aircraft taxiing while we were speeding.


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And we're in the air


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The current ( active ) terminals


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Missisipi Reiver


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Downtown NO


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New Orleans City Park


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New Orleans Lakefront Airport


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At that time, the United Wifi menu was active.


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Wi-Fi options for the flight


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Route map


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After we had reached our cruising altitude, the crew has appeared for the snack and drink service.
Today's snack was pretzels. 


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And I have opted for an apple juice as a drink


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Route map while we continued our journey


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Some photos over the clouds


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And, we had arrived to Washington Dulles Airport, few minutes before our scheduled arrival time


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After a short taxi, we have parked to gate D5.


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Our neighbor was this United 737


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WASHINGTON DULLES AIRPORT - IAD


The last shot of our aircraft N822UA


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As I was hungry and there was plenty of time until the next 5A bus to the city center departs, before leaving the airport, I had a pizza at &pizza located between Concourse C and D.


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Departures FIDS after I have finished dinner


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I have taken the AirTrain to the main building, however, it was a bit crowded as the train that arrived first was out of service.


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That's why it took 10-15 minutes to reach the main building.


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Shortly after arriving to the main building, I had boarded bus 5A to Washington DC and left the airport.


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This report has came to an end.
Thanks for reading and hope to see you in another report. 

See more

Verdict

United

7.6/10
Cabin8.0
Cabin crew8.0
Entertainment/wifi8.5
Meal/catering6.0

New Orleans - MSY

8.2/10
Efficiency8.5
Access8.5
Services8.0
Cleanliness8.0

Washington - IAD

8.0/10
Efficiency8.0
Access7.5
Services8.5
Cleanliness8.0

Conclusion

To expedite the process of publishing reports, I would not include a detailed conclusion for reports in this series.

MSY
(+) Reasonable waiting time at security
(+) Priorities respected throughout the boarding process
(+) The presence of USB ports and power outlets at the gate
(-) No club or lounge available
UA 2371
(+) Comfortable seats and decent legroom
(+) United PrivateScreening options
(-) Food for purchase could be improved
IAD
(+) Dining options at IAD
(-) AirTrain was crowded than usual

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