Review of Thai Vietjet Air flight Bangkok Chiang Mai in Economy

Airline Thai Vietjet Air
Flight VZ118
Class Economy
Seat 14F
Aircraft Airbus A320
Flight time 01:00
Take-off 04 Jul 19, 20:40
Arrival at 04 Jul 19, 21:40
VZ 5 reviews
Arq
By 290
Published on 20th July 2019

Routing

  • VZ118 - Economy Class - Bangkok > Chiang Mai - Airbus A320 You are here
  • VZ107 - Economy Class - Chiang Mai > Bangkok - Airbus A321 Coming soon

Travel to airport


Hello everyone,

In this review, I am covering Thai VietJet Air, the joint venture company between Thai and Vietnamese conglomerate. They have been serving Thai domestic routes for years,  but their frequent delay prevent me from flying them until now, when their flight time suit my last minute trip perfectly.

Bangkok  is known for its heavy traffic, which can be worsen under the rains. My 20.20 Flight is normally manageable by Airport Rail Link. However, I do not recommend you to rely too much on this transportation system. It is very poorly managed by State Railways of Thailand. Malfunction and delay is quite common nowadays, and when this happen, it is severe.

My final office hour was met with heavy rainstorm and announcement of ARL irregular service. So, I decided to leave the office early, call an Airport Transfer Service and get on my way. This is a normal 45 minutes ride, but the rain and rush hour traffic can easily add extra 30 minutes if I wait any longer.


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check in


I arrive with quite an ample time to spare. The queue at check in counter seemed long but I can manage a quick service at express lane (for passengers without loaded luggage). Note that VZ do not allow online check in at any destination outside Vietnam. They also strictly exercise 7 kg carry-on luggage policy. All hand-carry items are to be weighted and labeled accordingly.


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VZ used Bangkok Flight Service, a subsidiary of Bangkok Airways.  Staffs are great and ask if I would like to sit in an emergency exit rows? But I will have to assist Flight Attendant during the irregular situation. Oh, yes, please. Khob Khun Krup


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boarding


I intend to try VZ inflight catering. So I skip the food stop and proceed to the gate, which is still desert


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The weather seemed a bit better, there are still some rain throughout  Bangkok area but not as harsh as it was a few hours ago


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Our aircraft is flying in under VZ 963 flight from Da Nang, Vietnam, and is about to land in any minutes


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With her arrival at Domestic Section, all inbound passengers need to deplane using stairway attached to the Airbridge and board the bus under the rain. Ouch!


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Exactly 30  minutes after the plane arrived, we are allowed to board. I do admire VZ's efficiency and their attempt to maximize aircraft time in the air. Flight attendants are nice and friendly, but there are also some kind of rush atmosphere when they assist passengers with luggage problem


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seat and interior


VZ installed Geven's Piuma seat. The first five rows and two emergency exit rows are marketed as " Hot seat" and marked with red headrest. I personally do not find any benefit of sitting in row 2-5 as it looks extremely cramp, without any significant extra legroom comparing to the rest of the aircraft. My assigned 14th row seemed to give best comfort


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Comfort and interior around my seat, 14F


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Cabin crew approach 6 passengers in this row and explain rapidly (and admittedly quite incomprehensible) in Thai and English, advising us with Emergency Exit procedure


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Content of the seat pocket, quite typical for Asian Carrier


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flight catering


The aircraft soon pushback and take off. Being a night flight, I did not capture much photos. Shortly after the seatbelt sign is off, Flight attendant start their buy on board service. There are some recommended selection in the menu


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Being a short flight, Flight attendants comes with all food choices reheated and ready for sale. My selection is Pad Thai. Buying on board cost me 180 Baht with a bottle of water. An extra can of Coke No sugar is also offered as this month's promotion (as opposed to 130 Baht advanced internet purchase, but Coke will not be included)


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From the look of it, the noodle is extremely staled. Taste is passable but I am happy to try them


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The aircraft descend shortly after the meal service and landed 6 minutes before scheduled arrival time. Chiang Mai Airport is a medium size - hassle free for arriving passengers. We deplane, pass the carousel to the limousine service area within 5 minutes.


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Small tips for those arriving Chiang Mai before 8.00pm. There are new Bus service from Airport to Chiang Mai Old Town (City Gate area), fully air conditioned and GPS equipped for just 20 baht. I am to make use of it for my return flight


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See more

Verdict

Thai Vietjet Air

6.4/10
Cabin6.0
Cabin crew8.0
Entertainment/wifi5.0
Buy-on-board menu6.5

Bangkok - BKK

7.2/10
Efficiency8.0
Access7.0
Services7.0
Cleanliness7.0

Chiang Mai - CNX

7.8/10
Efficiency8.5
Access9.0
Services8.0
Cleanliness5.5

Conclusion

I initially frustrated about flying Thai VietJet, having heard a lot of rumors about their severe delay, unable to check in online, long wait at check in counter, cramp seat, strict luggage policy,etc,etc. But the experience comes out pretty fine, especially with the extra legroom seat. Their catering is passable, punctuality is ok. Nothing to write home about, but not too bad either.

Information on the route Bangkok (BKK) Chiang Mai (CNX)

The contributors of Flight-Report published 14 reviews of 4 airlines on the route Bangkok (BKK) → Chiang Mai (CNX).


Useful

The airline with the best average rating is Thai Airways with 8.2/10.

The average flight time is 1 hours and 13 minutes.

  More information

2 Comments

  • Comment 512649 by
    ThomasDutch GOLD 385 Comments

    Hi Arq,
    Thanks for your detailed report about VZ, but I would definitely rate ''Thai Vietjet'' as the worst airline you can fly in Thailand and so far has been the worst in my experienced of all airlines I've flown on and it's quite a long list. The legroom (unlike emergency exits) is very poor and I am unable to sit straight in it (and I'm just 6''). Also the way VZ treats their clients in case of bad weather and delays is absolutely abysmal. The positive thing I only experienced with them was that the Cabin Crew was very professional and kind..... Also I do not understand why VZ would not offer any online check in like any other Thai carrier does... It saves a lot of trouble.
    -

    My 20.20 Flight is normally manageable by Airport Rail Link. However, I do not recommend you to rely too much on this transportation system

    Really? I've been going for years to Bangkok and visit it regularly, but never had I any trouble with the ARL and I found it very reliable. I also wonder whether that rail link to Don Mueang is going to be reliable as it faces so many set backs already.
    -
    Once again thanks for the report and I really hope you've some sort of extra legroom once again on your return flight if it is with VZ :)

    • Comment 512692 by
      Arq AUTHOR 34 Comments

      Hello ThomasDutch,

      Thank you for your comment. I agree that most of my friend's experience with VZ seemed to be quite negative, and pretty much inline with your opinion. I am not in a hurry to fly with them again. But I must be quite lucky that the flight did not run into any irregular operation, otherwise the flight should be pretty awful.

      Regarding our Airport Rail Link, it seemed quite reliable in visitor's eyes, but for us regular commuter, the system break down from time to time. If it get malfunctioned (and it often does) during rush hour, the train frequency will be dramatically reduced and passengers accumulated at each station. You might have to wait as long as half an hour to a few hours just to get on board. So, avoid those rush hour journey, the malfunction will not affect much outside those times. We passengers create the facebook fanpage among us called "What happen to ARL today" to give each others head ups if it runs into the problem. I am glad you always have good experience with the transit system, but just giving you some background so that the negative one can be avoided.

      I am going to write the return trip report soon. But unfortunately it is not an extra legroom seat. Let's see how it comes out.

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