Review of Singapore Airlines flight Singapore Johannesburg in Economy

Airline Singapore Airlines
Flight SQ478
Class Economy
Seat 67A
Aircraft Airbus A350-900
Flight time 10:40
Take-off 18 Aug 19, 01:30
Arrival at 18 Aug 19, 06:10
SQ   #3 out of 115 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 620 reviews
myc1108
By 1821
Published on 24th September 2019

Routing

  • Taipei TPE - Singapore SIN Coming soon
  • Singapore SIN - Johannesburg JNB You are here
  • Johannesburg JNB - Lilongwe LLW Coming soon

Changi TERMINAL 3


The flight SQ478 departs from Terminal 3 at 1:30 AM. There are significant number of longhaul outbound flights during this hour. So the terminal itself felt busy and full of energy. 
 We took advantage of the transit in Changi voucher (SGD 20) provided by SIngapore Airlines, and used it for lounge access at the Ambassador Lounge. The lounge has variety of food and drink, and has got free shower. What else to ask for. 


photo 70985406_555263018348220_3396150663808286720_n

Load factor for today is estimated to be over 90% 
 


photo 71231229_2494788520792382_5935948903936425984_nphoto 70503260_2371882153066269_2859254694969081856_n

Inflight


Today's aircraft is 9V-SMC, which was delivered in May 2016. Surprised by how time flies. 
 


photo 71598343_1173133746408592_7382738277163335680_nphoto 71750252_1331113873714160_6136318753316536320_nphoto 70974645_2377176469205057_6041289522400985088_n

Take a look at the cabin, lighting and seat pocket content. The seat itself is spacious and wide, similar to what Qatar's 359 Y class has got to offer. Warm towels and menu were distributed by the crew. 
We departed on schedule. Light supper was served.  To be honest, I was caught offguard by the presentation and content of this supper. This is unexpected on a well reputed Singapore Airlines long haul flight. With limited choices of beverages and I have no idea why they bothered to keep it a tray service. Presentation would have looked better if they handled it like QR. After the light supper, the cabin lights were dimmed. Cabin crew came occasionally handing out cups of water. 


photo 71075794_1407125562796372_8476273273263357952_n-88088

It was bumpy through out the whole flight and it seems to be the norm when flying over Indian Ocean. 
No amenity kit was distributed. You will have to approach the crew and ask for one. I asked for one, crew handed to me after 30 minutes. However the content does not include eye shade (which is the whole point?). But you know what never mind.   


photo 70640801_525889818173358_6030225416063549440_n

Meal service commenced 2 hours prior to landing. There was a choice between western breakfast and Indonesian style beef noodle. I opted for the latter. 


photo 70696566_493374901445605_7650143224480137216_n

Well, the flavor itself was not bad. But again, being the "meal" of this long haul flight, SQ is definitely slacking. Meal service on regional Asian flights (and routes by SQ themselves) would've easily win. I was really surprised as many years ago I had the opportunity to fly CGK-SIN-HKG on SQ; and everything was impeccable. But now? I am confused.  


photo 69359170_1050285485146426_6939010512730456064_n

We landed at JNB around 30 minutes before scheduled arrival. 
After reading @TerryYong's report and other Taiwanese aviation enthusiasts' comments on the same route, I am glad that I wasn't wrong about this being a slacking and underwhelming flight for such a major airlines as SQ.  And this is coming from a person who genuinely enjoys flying in Y class and always finishes his inflight meal… 

See more

Verdict

Singapore Airlines

7.0/10
Cabin9.0
Cabin crew8.0
Entertainment/wifi8.0
Meal/catering3.0

Singapore - SIN

9.2/10
Efficiency9.0
Access10.0
Services9.0
Cleanliness9.0

Johannesburg - JNB

7.6/10
Efficiency9.0
Access7.5
Services7.0
Cleanliness7.0

Conclusion

Crew members were friendly and A350s are definitely amazing to fly in. But the meal service? A big let down.
I was expecting a better meal service on the return flight (atleast it is a proper lunch + breakfast), but spoiler alert, nope, SQ still slacking.
After enjoying an amazing meal service from JNB-LLW (2 hr flight), I was definitely regretting not choosing SAA for the long haul sector.

Related

2 Comments

Login to post a comment.