Review of AeroMexico flight Mexico City Cancún in Business

Airline AeroMexico
Flight AM5989
Class Business
Seat 02A
Aircraft Boeing 737-800
Flight time 02:15
Take-off 01 May 19, 21:40
Arrival at 01 May 19, 23:55
AM   #39 out of 142 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 68 reviews
Esteban
By GOLD 522
Published on 11th December 2019

A short reminder of the routing:


Routing


PAINFUL CONNEction at mexico


Painful was the appropriate term.

I was looking for the AM counters in Terminal 1 but they are in Terminal 2 and there is absolutely no signage, at least, none that I have seen, that indicates where to find AM in the airport. I had to ask a staff member that was friendly enough to help me by indicating I needed to take the airtrain.

The second problem is that the signage to the airtrain is also very bad. I found it by chance, actually. It is one floor above. 


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That was the only signage I noticed:


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This way:


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This is the platform:


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Outside a thunderstorm just started:


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Train arriving:


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Terminal 1:


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Volaris:


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Re- Volaris:


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346 IB back to Spain:


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I love this bird:


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AeroMexico  738:


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737-700:


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AM Embraer:


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 A lovely sunset:


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What also makes the transit painful is that there is only one rail, meaning there can only be one train at a time running. That makes an average of 4/5 trains only per hour or a wait up to 15'' to get it.

Arrived at T2: 


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As far as I saw it, the terminal 1 was old and ugly. Let's see what T2 has in store, but first, let's try out the AM Lounge.


aeromexico lounge terminal 2


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The same bad signage here. I had to ask my way as the only sign to the lounge was next to the elevator accessing it. I was warmly welcomed and made my way into it.


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There are a lot of people, making global pictures almost impossible.
The only spot I found to seat with a power outlet was at the communal table. In general the lounge missed outlets and they were really hard either to find or to get :) 


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Sorry for the blurry picture but this is mainly it for the food in the lounge. Some sandwiches and toppings:


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And a soup with more toppings plus a not so fresh looking green salad. A better picture of the sandwich on the second picture plus a hot dish I wasn't able to recognize. No indications of what it was :(


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Some vegetables:


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That's it. We are here in AM's flagship lounge. Not being impressed is an understatement. The soft drinks together with beers are self service. At least here, the choice is big with lots of different flavored coconut waters. 


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I'll only take a maracuja coco nut water:


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My flight is supposed to leave on time:


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The access to the wifi was really simple but that where it stopped :) The connection was that slow that I wasn't even able to upload Flight-Report's home page.
That was the cherry on the cake and I decided to leave the terminal, with nothing to eat and unable to do anything. 


terminal 2 mex


As opposite to T1, this terminal is bright and airy:


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The boarding areas are very well organized:


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the flight


Boarding started exactly on time, I was second to board, just following a dead head pilot going back home:


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In the jet bridge:


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The purser greated each passenger with a smile, this is the sky interior cabin of this 738. First time for me on board an AeroMexico bird.


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The seat really looks nice:


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All seats have individual reading lights and legrest. I was amused by the window seats having all pillows while the aisle seats having all blankets. 
Safety card: 


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The pitch is great:


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Seat controls:


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Windows:


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There are overhead screens:


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A welcome drink is offered, OJ or water. I took the OJ that wasn't that good.


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The seat looks like a US domestic first but is far better with the footrest and the individual lights.


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We pushed back on time:


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Spotting was not possible as the lights weren't dimmed for take off :(
The tablet was huge: 


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The IFE was great and much better than the one offered on board KLM flights:


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I was expecting to receive a snack and much to my surprise, I was offered this lovely tray and the tablet was covered with a linen. Even better, we had the choice betwen ham and cheese sandwich or chicken sandwich. I took the ham and cheese.


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It came together with a small caesar salad plus a rice pudding dessert. The sandwich was pretty generous:


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The sanwich was soft and really good, the salad fresh and feeling and the dessert made its job. I also loved the jalapenos that were served on the side (see top of the tray) 
Once the meal tray distributed, the purser offered snacks from a snack basket on top of everything. 


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I was really impressed by the high level of service. I managed to finish my movie and we were already landing.
Since the lights weren't dimmed again, no outside pictures.

Here the luggage delivery hall, pretty empty. 


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Stay tuned for the return flight, again on AM but a different story this time :)

See more

Verdict

AeroMexico

8.5/10
Cabin9.0
Cabin crew8.0
Entertainment/wifi9.0
Meal/catering8.0

Aeromexico Salon Premier Ciudad De Mexico

3.8/10
Comfort8.0
Meal/catering2.0
Entertainment/wifi1.5
Services3.5

Mexico City - MEX

5.1/10
Efficiency2.5
Access2.0
Services8.0
Cleanliness8.0

Cancún - CUN

8.0/10
Efficiency10.0
Access10.0
Services3.0
Cleanliness9.0

Conclusion

I was super positively surprised by the level of service delivered here by AM: friendly crew, lovely seat, solid IFE and a very nice dinner given we were on a domestic flight.

As much as I loved the flight, I hated the lounge and MEX. MEX is not efficient, a pain to transfer. The lounge offer is crap, the wifi a joke.

CUN was a breeze as we were one of the last flight of the evening. Always a bit strange when you are in an almost empty airport.

Thank you very much for reading!

Information on the route Mexico City (MEX) Cancún (CUN)

The contributors of Flight-Report published 7 reviews of 2 airlines on the route Mexico City (MEX) → Cancún (CUN).


Useful

The airline with the best average rating is AeroMexico with 7.6/10.

The average flight time is 2 hours and 12 minutes.

  More information

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