Review of EVA Air flight Hong Kong Taipei in Business

Airline EVA Air
Flight BR872
Class Business
Seat 7A
Aircraft Boeing 787-9
Flight time 01:30
Take-off 15 Nov 19, 20:00
Arrival at 15 Nov 19, 21:30
BR   #23 out of 119 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 123 reviews
Arq
By 1211
Published on 4th February 2020

Routing


To airport and in town check in


The next morning after my arrival into Hong Kong, business seemed to carefully resume and I am able to find some breakfast, decent lunch. Sogo Tsim Sha Tsui is also opened (altough a bit later than usual).  Note the repairing work is in progress around the town.

Shortly after my lunch, the police and firefighter is present in the area. So, I think I might as well go to airport early , just to be on a safe side.



I checked in at Airport Express Station, obtain boarding pass and got on my way.  You may notice that some train service is closing


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I arrive HKIA and found extra screening before getting into terminal, which did not take much time


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I proceed pass EVA check in counter, which is empty, to immigration clearance area. Surprisingly, I am not able to find fast track or express service for Business Class passenger. But that is not a  problem at all. There is no queue at the immigration and took me less than a minute to get my passport stamped out.


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the lounge - hong kong airlines


It took me sometime to find the lounge - Hong Kong Airlines Lounge which is one level down the Gate area. Despite the current situation going on, HKIA is still busy and full of activities.


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The Lounge is quite fine, nothing fancy, not too crowded, comfortable seat with accessible power outlet. A Qantas 787 is right by the window


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Food spread is a bit limited,but there are noodle made to order. And I am surprise to find that those foods on offer are very - very tasty



It might look bland, but it is not!



 I hang around in the lounge reading until boarding time. To my relief, HKIA airport operation is not interrupted so far.


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At the assigned gate, EVA 787-9  B-17881 is being prepared for the flight


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The flight is ready to board shortly thereafter. The process is very orderly and quick


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There is a newspaper cart in the jet way, Flight attendant ready for us


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I was directed to my seat. Once I was there, it's just wow! I have done my homework and know what the seat looks like. But being there and seeing all the nice detail is just impressive. I love these seat, so practical and comfortable



Literature and a pillow is already there, blanket can be requested. No slipper is handed out in this flight, which is not really necessary.


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The Purser (or flight manager? I am not sure) comes to introduce herself to the passengers. She even know the nationality of each passenger and greet me in Thai. Menu is handed out together with welcome drink/ hot towel. Again, I looked it up in advance and already booked my food choice. They take order of drinks and determined to get this full service done seamlessly withing one and a half hour


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We were pushed back, cabin light dimmed for take off. Love the interface of IFE as well as the nice "star" on the ceiling



When the seat belt sign is off, crew team start "Light Dinner" service almost immediately. Table cloth is lovely, my pre-ordered fish is delivered first, as well as the wine I asked for before take off.


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A bit of rest before landing. Not enough time for a real rest, but I can be easily comfortable on this seat


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I assume that the service procedure is completed, but no. They still have another hot towel for us.


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Toilet visit - clean and well stock


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When I return to my seat, they are offering us assortment of candies in preparation for landing. Such an attentive and detailed service!


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We start descending slightly laterward. Since it is quite dark, I could not take much photo. Anyway, our arrival is swift, Immigration is quick, I got to Airport Express in no time.


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Verdict

EVA Air

9.1/10
Cabin10.0
Cabin crew10.0
Entertainment/wifi7.5
Meal/catering9.0

Hong Kong Airlines Lounge

7.2/10
Comfort7.5
Meal/catering9.0
Entertainment/wifi6.5
Services6.0

Hong Kong - HKG

6.9/10
Efficiency8.0
Access3.5
Services8.0
Cleanliness8.0

Taipei - TPE

8.8/10
Efficiency9.0
Access9.0
Services8.0
Cleanliness9.0

Conclusion

All in all, I found EVA to be another favorite Airlines. The hardware are great, tasty food, and nice, professional crews. They truly deserve fives stars status. Given that they are also a star alliance member, I would certainly fly them again, probably as a top three carrier of my choice.

Information on the route Hong Kong (HKG) Taipei (TPE)

The contributors of Flight-Report published 57 reviews of 5 airlines on the route Hong Kong (HKG) → Taipei (TPE).


Useful

The airline with the best average rating is Cathay Pacific with 8.4/10.

The average flight time is 1 hours and 37 minutes.

  More information

5 Comments

  • Comment 540886 by
    YGeorgeW GOLD 183 Comments

    Hi ARQ, thanks for the report!

    BR is quite possibly my favorite airline for J so this report was a treat to read.

    I was directed to my seat. Once I was there, it's just wow! I have done my homework and know what the seat looks like. But being there and seeing all the nice detail is just impressive. I love these seat, so practical and comfortable.

    - BR made a great choice with their 787 seats. I don't need the doors, since in J that often just makes the seat uncomfortably tight feeling.

    She even know the nationality of each passenger and greet me in Thai.

    - That is impressive attention to detail for such a short flight.

    Menu is handed out together with welcome drink/ hot towel. Again, I looked it up in advance and already booked my food choice.

    - Is online pre-ordering available for these regional flights?

    Table cloth is lovely, my pre-ordered fish is delivered first, as well as the wine I asked for before take off.

    - I loved that they don't skip on the table cloth even though it's only 90 minutes.

    Looks like you had a great regional flight on EVA!

    • Comment 540975 by
      Arq AUTHOR 43 Comments

      Hi YGeorgeW,

      Thank you for your reply. And yes, online pre-ordering is possible for the regional flight. But I have to make one selection (out of two) from their published inflight menu. I don't think they have something resemble Singapore Airlines's Book the Cook.

      This way, I think they can have a more efficient catering management.

  • Comment 541263 by
    KévinDC TEAM SILVER 5308 Comments

    Hi Arq, thanks for a nice report as always! EVA are really popular on this site and others--it just confirms the high quality of service and products. The Vantage XL seat on their 789 are some of the best J seats. And the meal looks really good for such a short flight--I'd probably have a difficult time finishing it with barely 1h in the air, haha.

    Thanks for sharing!

  • Comment 542138 by
    hometoyyz SILVER 538 Comments

    Hi ARQ! Thanks for this glimpse into one of the busiest routes out there — although perhaps not so much right now.

    How curious that BR directs passengers to the HX Lounge rather than any of the Star Alliance lounges at HKG. This main-concourse HX lounge looks okay, although aesthetically, I think the new HX lounge at the midfield concourse is a significant upgrade. Except for the nice view from those below-departure-level lounges at HKG.

    As expected, BR did a great job with its 789 J seat. I’ll be curious to see if you prefer this staggered design or the reverse herringbone from the 77W you’ll fly on your way back.

    She even know the nationality of each passenger and greet me in Thai. Menu is handed out together with welcome drink/ hot towel.

    Wow! A nice little bit of detail there. Is your name obviously Thai? And was the FA herself of Thai background, or just happened to speak the language?

    The catering looks good, especially for such a short flight.

    Thanks for sharing this look at the EVA Dreamliner. Looks like BR continues to be a very enjoyable airline to fly.

    Cheers!

    • Comment 543713 by
      Arq AUTHOR 43 Comments

      Hello, Homtoyyz.
      Thank you for reply. Well, yes, I am a bit surprised to be directed to HX Lounge as well. But EVA check in agent tell me that I can move to other lounge if I wish to. Actually I eyed Singapore Airlines Lounge, but HX lounge is quite good and I am comfortable there.

      I am going to write the return leg review soon. I personally enjoy the stagger seat better. It felt a bit wider for me.

      Regarding the nationality, yes, my name is typically Thai. Everyone can tell. A looooooonnnnng surname. That's quite easy haha.

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