Review of United flight Los Angeles Kailua in Economy

Airline United
Flight UA2373
Class Economy
Seat 19F
Aircraft Boeing 757-300
Flight time 05:03
Take-off 24 Dec 19, 09:10
Arrival at 24 Dec 19, 12:13
UA   #85 out of 115 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 321 reviews
Harry_He
By SILVER 1670
Published on 15th March 2020

Routing

  • UA2373 - Economy - Los Angeles -> Kona - Boeing 757-300 You are here
  • HA377 - Economy - Kona -> Honolulu - Boeing 717-200 Coming soon
  • UA396 - Economy - Honolulu -> San Francisco - Boeing 777-200 Coming soon
  • UA1108 - Economy - San Francisco -> Orange County - Airbus A320 Coming soon

Cramped, starved, and bored…


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Good morning from LAX!
This will be my first leg of a 4 segment trip report (LAX-KOA-HNL-SFO-SNA) for my Winter 2019 Hawaii trip! It's my first time flying United's streamlined 757-300… retrofit = cramped seats, no TV screens, smaller lavs…


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TSA… Took no more than 5 minutes as it was very empty that morning. 
(Ugh I still need to get my Real ID…  NOT looking forward to visiting the DMV)


LAX ALASKA lounge terminal 6


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The lounge was accessible via the Priority Pass network (Ironically PP users were not given priority…) thanks to my Amex Plat. Waited about an hour for the entry.


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The lounge looks absolutely fantastic after the renovation, turing the old ski resort vibe into a more fitting west coast themed.



Sufficient breakfast offerings…Though you can pay more (-$8) to order more premium food. Appreciate the beverage station offerging to-go coffee and tea!


boarding


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Neighboring United 737-900ER going to Houston IAH


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Here's my ride! N57869, a 17 year old Boeing 757-33N.


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Boarding area crowded as usual. Staff announced that the flight will be "completely full" guess lots of people are trying to get to the islands for Christmas!


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Boarded via Group 2 line as a Group 4 passenger… A guy with basic economy ticket (Group 5) tried to board…Held up the line a tad.


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Wi-Fi and Private Screening? (Spoiler)


The flight


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WOW the 757-300 is a long aircraft. Couldn't see the back even though I boarded through the L2 door. 


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An extremely thin blanket was found at every seat. Reminded me of Hoover's blankets during the Great Depression…


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Legroom (30in) was pretty tight for my 5'6" and 105 pounds frame. My knees were not touching the front but didn't have lots of wiggle room.


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Little did I know that "Three Perfect Days Cape Town" will be the only "entertainment on this flight! 


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Slim seats… 5 hours if fine but I would think about it if the flight is over 7 hours. At least there's adjustable headrest.


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Window seat 19F. (Preferred seating at booking but opened to public at the 24 hour mark)


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Pushed back abeam an Alaska 737-800.


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American Boeing 787-9 going to Beijing (PEK)…Route's suspended now thanks to the coronavirus. Not that they were making much money before…($320 rt)


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Korean Air A380 going to Seoul Incheon


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"United 2373, RNAV to DLREY, runway 24L, cleared for takeoff."


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Climbing out of the busy LAX airspace via SUMMR TWO DEPARTURE


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10 minutes after takeoff, the dreadful announcement came saying that Wi-Fi/Entertainment is broken due to the lack of coverage over the ocean of this specific aircraft's wifi provider…


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Drink service…My only source of free carbs along with pretzels. No meal service even on a 5 hour somewhat premium flight to Hawaii.


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Tray table was large and sturdy enough to work on laptops, the only downside…LACK OF WI-FI.


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Cruising nicely at FL260…4 hours and 10 minutes left to go…


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This is what I saw at the "galley"… Quite a lovely way to "store" rubbish!


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The lavatory was relatively clean though the removal of the lavs in the back meant that some waiting is expected to use the lavs.


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Alaska 895 San Diego to Honolulu "Disneyland" livery at FL350… I bet they have Wi-Fi!


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FAs came by looking to collect rubbish as we approach our final destination. Can't wait to deplane!


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Route today


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Approaching Initial Fix VECKI for runway 17


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Parked next to a company 737-900ER from SFO


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Thanks for reading!

See more

Verdict

United

6.2/10
Cabin7.0
Cabin crew8.0
Entertainment/wifi5.0
Meal/catering5.0

Alaska Lounge - 6

9.8/10
Comfort10.0
Meal/catering9.0
Entertainment/wifi10.0
Services10.0

Los Angeles - LAX

8.8/10
Efficiency8.0
Access7.5
Services9.5
Cleanliness10.0

Kailua - KOA

9.8/10
Efficiency10.0
Access10.0
Services9.0
Cleanliness10.0

Conclusion

Ugh United...
No Wi-Fi. No meal service. Barely okay legroom for a 5 hour flight...

Related

7 Comments

  • Comment 546485 by
    juddsol SILVER 24 Comments

    what app do you use to show the waypoints? Very neat!

  • Comment 546844 by
    NKGflyer SILVER 162 Comments

    Thank you for this report!
    Is there a Buy on Board service? The catering is really...minimal for a 5 hour flight!
    However it is nice to fly a B757 aircraft, especially compared to in Europe, it is really rare to see a 757/767...

    • Comment 546848 by
      Harry_He SILVER AUTHOR 66 Comments

      Hello @NKGflyer
      Thanks for reading!
      There was a buy onboard menu; however, the selection was very minimal and ridiculously overpriced... My neighbor paid (I think $9.99) for a hummus dip and she told me it was terrible. It is really nice to fly a 757. Sad to see them go.

  • Comment 547948 by
    KévinDC TEAM SILVER 5332 Comments

    Hey Harry, great report as always! Christmas in Hawaii...lucky you!

    Ugh United indeed! I will say the cabin being relatively recently refreshed looks quite nice, but the lack of IFE or WiFi on a flight approaching TATL length definitely sucks. DL's 753s, which I've flown on LAX-HNL, are much more pleasant since they're equipped with PTVs.

    United's blah-ness almost takes away from the fun of being on a rare 753. Nice shot of your a/c on arrival!

    Thanks for sharing!

    • Comment 548229 by
      Harry_He SILVER AUTHOR 66 Comments

      Thanks for stopping by @KévinDC!

      Indeed, United's ignorance to the quality of its economy cabin product puts such glorious aircraft to shame... Interestingly, we were supposed to fly Delta's 757-200 to Kona but my travel companion did not fancy a 9PM arrival on the big island haha. Delta 757s have really nice hard product... :(

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