Review of Pacific Airlines flight Nha Trang Ho Chi Minh City in Economy

Airline Pacific Airlines
Flight BL383
Class Economy
Seat 16A
Aircraft Airbus A320
Flight time 00:40
Take-off 05 Aug 20, 11:40
Arrival at 05 Aug 20, 12:20
BL 2 reviews
vinavia
By GOLD 360
Published on 30th August 2020

Hi guys. Welcome to my next report on Flight-Report. Today, I will fly with Pacific Airlines from Nha Trang to Ho Chi Minh City on Airbus A320. This report is actually the first report about Pacific Airlines on Flight-Report, so you shouldn't miss it out. But first, please check out my trip report about this flight on YouTube. This video is more detailed than the script version on Flight-Report and has more special things there, so I hope you guys will check out, like the video and support to my channel by subscribing Vinavia on YouTube :D  



Some background infomation: Pacific Airlines is actually former Jetstar Pacific. After Qantas divestment, the airline reverts to its original name and gets a rebranding process. This is my very first flight with them after the rebranding process, so let's see how does it like to fly on the new Pacific Airlines :D


And here is the script report. Hope you guys will enjoy :D  


Today's flight would start at Domestic Terminal, Cam Ranh International Airport, Khanh Hoa Province.


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Let's get inside the terminal.


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Public hall of the terminal


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Today, I would fly on flight BL383 to Ho Chi Minh City, and the estimated departure time would be 11.30 am.


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Pacific Airlines check-in counters


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What do you guys think about the new branding of Pacific Airlines?


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Check-in was done, then I went upstairs to do the security check.


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After about 5 minutes, the security check was cleared and I finally got into airside.


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Time to go to the departure gate of this flight.


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The number of passengers was dropped due to the second wave of the coronavirus pandemic, that's why the terminal looked deserted.


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Here was the departure gate of this flight: gate 6.


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Boarding was called, then I went downstairs and got on the bus to get to the aircraft.


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The bus had arrived, and let's jump on the bus right now.


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This was the aircraft for today's flight. This Airbus A320 has the registration of VN-A562, and it was 9.7 years old.


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Boarding


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As you see, the old logo was erased and the new one was applied, but the old painting scheme remains the same.


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Here was my seat on this flight: seat 16A.


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Legroom was pretty cramped and tight.


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Tray table


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View from my window, and cabin view from my seat. 


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About 15 minutes after boarding, the aircraft started to pushback and taxied to the runway.


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Take-off


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In the seat pocket, I had a sickness bag and a safety card.


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10 minutes after take-off, buy-on-board service was started.


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I bought a can of 7 Up, which costs me 30,000đ or about $1.3.


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Quite interesting to see the imprint of the old Jetstar Pacific on the new Pacific Airlines. It's like a reminder to the good old days of BL :(


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View from my window, and cabin view from my seat during the flight.


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After nearly 20 minutes in the air, the aircraft started to descend and prepared for landing.


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Landing


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Disembarkation


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My journey had ended at Domestic Terminal, Tan Son Nhat International Airport, Ho Chi Minh City. Thank you for reading and watching, and see you in the next report :D


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See more

Verdict

Pacific Airlines

6.1/10
Cabin5.5
Cabin crew8.0
Entertainment/wifi5.0
Buy-on-board menu6.0

Nha Trang - CXR

7.9/10
Efficiency8.0
Access7.5
Services8.5
Cleanliness7.5

Ho Chi Minh City - SGN

7.6/10
Efficiency8.0
Access8.5
Services7.5
Cleanliness6.5

Conclusion

I went to the airport early, so the check-in process was super fast. The seat seems big but the legroom was cramped, and the interiors were old and it really needs to be retrofitted. The flight departed on time and arrived sooner than estimated time. The flight was short, so there wasn't much during the flight. But I think the buy-on-board services need to be improved. Also, the crews were friendly and enthusiastic. In conclusion, it was a decent flight, not bad but not so excellent. Still, it was such a great experiment to fly with the new look of BL. I think that Pacific Airlines should improve their services a lot to keep pace with other competitors. And I hope that they will repaint their livery to the new one, too :D

Information on the route Nha Trang (CXR) Ho Chi Minh City (SGN)

3 Comments

  • Comment 562161 by
    KévinDC TEAM SILVER 5307 Comments

    Hi Vinavia, thanks for sharing this first report on the re-branded Pacific Airlines. Unsurprisingly, it's pretty much the same experience as before when it was Jetstar Pacific, except for the new branding, which I rather like. We'll see if BL differentiate themselves in the future from other LCCs in the Vietnamese market. Seems like a crowded market and BL could be successful with the backing of VN, but they will need to do more than be just another basic LCC.

    Thanks for sharing!

    • Comment 562471 by
      vinavia GOLD AUTHOR 188 Comments

      Actually, to be honest, I prefer the Jetstar Pacific more. I feel like the new Paific Airlines seems to be too dependent on Vietnam Airlines, which is the parent company of BL. It makes them lost their own identity.

  • Comment 563281 by
    airlineflyer 21 Comments

    Great review of a sorta new airline. One question for you. I see that you purchased a drink, but was any sort of food available for purchase as well? Did you happen to snag a shot of the menu? I can't find anything posted anywhere about what is offered in-flight.

    Thanks!

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