Review of Citilink Indonesia flight Surabaya Jakarta in Premium Eco

Airline Citilink Indonesia
Flight QG719
Class Premium Eco
Seat 2D
Aircraft Airbus A320neo
Flight time 01:30
Take-off 18 Jan 22, 17:45
Arrival at 18 Jan 22, 19:15
QG 19 reviews
TWFtripreports
Published on 29th January 2022

Routing

  • Citilink - A320neo - Surabaya (SUB) to Jakarta (CGK) You are here
  • Citilink - A320neo - Jakarta (CGK) to Surabaya (SUB) Coming soon

Prologue


Good day, everybody!

Thanks for visiting this flight report! Here, I have described my flight experience with Citilink, an Indonesian low-cost carrier, on a flight from Juanda Airport (Surabaya) to Soekarno-Hatta Airport (Jakarta). In general, Citilink mostly serves domestic flights using a variety of aircrafts, from ATR 72-600, A320 family, up to A330neo. In this report, I flew with their Airbus A320neo. Additionally, I also have uploaded a video version of this report, so make sure to check the following video!



ARRIVING AT THE JUANDA AIRPORT


I arrived at their sole departure terminal. It has been upgraded significantly in the past few decades and so the corridor of the terminal itself can accomodate a huge number of people. I myself decided to go visit a cafe to get some drink before I went to the terminal.


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The conditions of the terminal's corridor when I arrived.


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This is the cafe that I went to.


After I was done with my drink, I went to the terminal building. On the way, I had to verify that I was safe to travel through a dedicated machine, and this was done using a QR code in an app called PeduliLindungi.


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Departure terminal


After I went through the machine and I got myself into the terminal, I searched for the check-in counters for Citilink passengers. By the time I got there, it was all quite quiet (first picture below). There was a special line for Royal Green passenger, though (second picture below).


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There are a number of benefits by being a Royal Green passenger: (besides a special check-in line)
- Extra 5kg of allowed baggage (From 20kg to 25kg) 
- Free access to lounge
- Priority boarding
- Blocked middle seat
- Free meal (hot meal or snacks depending on the length of flight) 


After I got my ticket, I went straight to the lounge. As Citilink (and Garuda as its parent company) did not have its own lounge, their passengers are allocated to the airport's sole lounge: Concordia Lounge.


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Lounge


The lounge itself is quite huge, and it is understandable as the lounge is meant to serve passengers from all airlines + card companies. And the seating area is also huge as well.



There are two main spots to get food and beverages. The first one is the bigger one.


This spot offers a range of snacks and hot meals (such as porridge), as well as beverages (iced tea, hot tea, coffee, and infused water).
The other spot only serves hot meals only. 


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I've decided to get a fried rice, with noodles and chicken on the side, as well as crackers, sandwiches, and iced tea.


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After spending about 2 hours inside the lounge, I decided to got to the waiting room. I had to go to the secutity check first before I got myself to the room. The waiting room itself is quite long and huge, and it is understandably so as the terminal had to accomodate a huge influx of passengers, especially during peak hours. There are also a number of food and beverage outlets, clothing outlets, and tons of seating and charging stations so you wouldn't need to worry about getting hungry, thirsty, running out of batteries, etc.



BOARDING


Soon, come boarding time. Royal Green passengers get to board first as part of their priority boarding advantage. 


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As I was getting closer to the plane, then I realized that I would be on board an A320neo. Though it implies that I would be getting to a new airplane, the cabin was the same as those in A320ceos.


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But safe to say that the seat itself was quite thick and comfortable enough for a 90-minute flight. Kudos to non-slimline seats!


INSIDE THE PLANE


The legroom was quite alright and the foot room for my feet was just enough when I stowed my bag underneath the seat.


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As the case with low-cost airlines, there was an ads in different places, including right in front of me.


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One of the scenes when the plane was taking off.


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There were individual air conditioner and reading lights for each passenger.


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And the table was not foldable but was able to withstand a regular-size laptop.


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These were the contents from the seat pocket. There were only two items: safety card and the inflight magazine.



For this flight, I was given a complementary snack box by the crew.


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It contained two types of bread, a 330ml water, a KitKat, a sanitary wipe, as well as a greeting card from the CEO of Citilink.


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And soon enough we were already approaching Soekarno-Hatta Airport in Jakarta


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ARRIVING AT SOEKARNO-HATTA AIRPORT


After I arrived, I had to go for a long walk from one end of the terminal to the other end just to get to the baggage claim area. It was approximately 400 meters long.


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This was the condition of the baggage claim area, arguable one of the biggest in Indonesian airports.


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Interestingly, the vending machine provided in this area was also selling beauty products. I never knew someone would by such product, inside the airport.


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After I got out of the baggage claim area, I was met with a number of food outlets as well as services offering taxi rides, bus shuttles, and even car rentals.


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And that is the end of this flight report. Thank you for reading this make sure to watch the video I attached above, and please comment if you have something in mind. Thank you!


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Verdict

Citilink Indonesia

5.9/10
Cabin8.5
Cabin crew9.0
Entertainment/wifi0.0
Buy-on-board menu6.0

Surabaya - SUB

7.3/10
Efficiency6.0
Access6.0
Services8.0
Cleanliness9.0

Jakarta - CGK

6.0/10
Efficiency3.0
Access4.0
Services8.0
Cleanliness9.0

Conclusion

Overall, it was a pretty decent experience with Citilink. The crew did a fantastic job in making sure that everything went smooth inflight, and the advantages of being a Royal Green passenger is greatly appreciated. But, there are several things that were lacking in that flight, particularly the lack of IFE and charging socket, even USB. Hopefully it will be something that Citilink can consider to add in the future.

Information on the route Surabaya (SUB) Jakarta (CGK)

The contributors of Flight-Report published 8 reviews of 3 airlines on the route Surabaya (SUB) → Jakarta (CGK).


Useful

The airline with the best average rating is Garuda Indonesia with 8.0/10.

The average flight time is 1 hours and 35 minutes.

  More information

6 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 594113 by
    Plainfreak 46 Comments

    Thanks for an insightful report. Citilink seems like a decent carrier. How do they compare with Garuda Business Class on the same route?

    Regards, Dani

    • Comment 594123 by
      TWFtripreports AUTHOR 6 Comments

      Hi Dani,

      To be honest, I wouldn't directly compare Citilink's services with Garuda's, as Garuda Indonesia is a legacy carrier whereas Citilink is more to low-cost one. And so, Garuda definitely has better offering on their Business class compared to Citilink's Royal Green class. But, considering that it is relatively a short flight, Citilink's offer is more preferable, as their fare can be 4 times cheaper than Garuda's.

      Hope my answer can be understood.

      Regards, Fabian

  • Comment 594125 by
    lysflyer GOLD 1273 Comments

    Thank you for the report. It is a quite decent product despite it doesn't look quite like Business to me. However, it seems to be acceptable given the fares.
    LYSflyer

    • Comment 594127 by
      TWFtripreports AUTHOR 6 Comments

      Thank you for the comment! Yeah, I have to say it does not look like a proper Business class, but I've decided to categorize it as such considering the benefits and advantages I had relative to the Economy class passengers.

      Cheers, Fabian

  • Comment 594240 by
    KévinDC TEAM SILVER 6061 Comments

    Hi there, thanks for sharing your first report here with us! It’s nice to see a recent review of Citilink. They were one of the last carriers to block middle seats during the pandemic.

    The lounge looks really nice. Lounges in Asia are often nice in my experience.

    It’s great that they installed older style thick seats on the NEOs, which is almost unheard of these days. Though I imagine it can get pretty cramped outside of the Green zone.

    As you mention, it is a shame they didn’t install at least USB power on the NEOs, but many LCCs (and even legacies) have done the same.

    Thanks for sharing and welcome to Flight-Report!

    • Comment 594395 by
      TWFtripreports AUTHOR 6 Comments

      Thank you for the welcome, Kévin!

      Yes, the legroom in seats outside of the Green zone should be more cramped, but I can't 100% tell how tight or uncomfortable it is. Perhaps that's something I need to check out in the future.

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