Review of Singapore Airlines flight Singapore Mumbai in Economy

Airline Singapore Airlines
Flight SQ424
Class Economy
Seat 73A
Aircraft Airbus A380-800
Flight time 05:40
Take-off 21 May 22, 19:00
Arrival at 21 May 22, 22:10
SQ   #7 out of 68 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 647 reviews
koresh
By GOLD 492
Published on 14th July 2022

Trip Report: Singapore Airlines SQ424 Singapore to Mumbai


Flight details:
Airlines: : Singapore Airlines [SQ]
Flight: SQ424 SIN-BOM
Reg: 9V-SKT
Aircraft: Airbus A380-800
Departure Singapore Changi Airport Terminal 3- Gate B2 : 19:00
Arrival Mumbai Chhatrapati Shivaji Intl Terminal 2: 22:10
Total time: 5 hours 40 mins


VIDEO: Singapore Airlines SQ424 Singapore to Mumbai



Introduction


This trip report is from May 2022. I had 4 hours transit in Singapore after arriving from Sydney. Read here -> Trip Report: Singapore Airlines SQ212 Sydney to Singapore


Booking Information


Flight details


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Flight seat selected, ,meal and bag allowance.


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I had selected seat for this flight at time of booking.


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Transit


I sat for most of the flight from Sydney. So, I decided to stretch my legs and walked.


Video: Singapore Changi Airport Transit Experience



 After walking for almost an hour, I had food again. Kaya toast with kopi.


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Planespotting


After food, continued exploring Terminal 1 and then some planespotting. Afternoon thunderstorms swept over the airport and visibility was reduced.


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Thunderstorm passed and sky was clear. Air India Express to Madurai, India delayed due to weather.


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Video: Delayed Air India Express to Madurai due to thunderstorm



Terminal Arrives area


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Terminal 1 arrivals immigration was not busy.


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Towards Terminal 3 and Security


Times passed and departure time was close. I headed back to Terminal 3. Boarding gate for this flight was B2. I cleared security without issues.


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I thought of charging my phone but then decided to wait till airborne.


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Found a spot to organise self away from the crowd.


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Flight information displayed on screen.


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As passenger number started to build, moved to another corner.


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Still had plenty of time for boarding. I had Wifi access in departure area. But the network didn't work well near boarding gate.


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Took at photo of my passport, boarding card and visa before boarding was called as I would have to fill the Indian immigration form.


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B3 for Singapore Airlines flight to Kochi.


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Boarding


Boarding call was made to Krisflyer Gold and other members followed by others. Crowd gathered around boarding area.


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I waited for seat row to be called before joining the queue.


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I joined to queue, had passport checked and boarding card scanned.


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Walking towards aircraft.


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Singapore Airlines 9V-SKT operating flight SQ424 to Mumbai.


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Aerobridge to board. Earphones were available for Economy passengers at entrance.


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Seat View


On reaching the seat, noticed all the overhead lockers were full. Found space in front row and placed handbag.


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While waiting for pushback, plugged phone to charge.


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Pushback and Departure


Pushback commenced on time.


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Window view while aircraft pushback. Safety demonstration was displayed on personal screen.


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Aircraft location


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Singapore Airlines Boeing 737-8Max arrives.


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Pushback completed, a long taxi followed.


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Local time information


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While aircraft taxied.


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Simulated route information


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Local time, distance at destination - Mumbai.


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After a long taxi, departed Singapore, it was dark outside at takeoff time. Check trip video to experience flight.


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CAbin Service


Cabin service started 2 hours are departure. No water or drinks provided during the time.



Singapore - Mumbai digital menu. I had downloaded pdf file at time of booking.


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Drinks


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Dinner options


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Onboard amenities


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DiNNER


Everything as going clinical as expected on Singapore Airlines. I chose the Indian non-veg option. Crew asked me what I would like, I asked to Singapore Sling. Crew informed that she would give me few minutes. which was ok. My neighbour asked for white wine, which was provided.


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Indian non-veg - Chicken tikka masala. No water was provided with the meal. To compare the meal offering to see the difference between 2007 and 2022 for same flight, check here -> Trip Report : Singapore - Mumbai on Singapore Airlines.


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I finished the food, while still waiting for the drink. While the crew served second round of wine to my neighbour. I was getting agitated but decided to wait and see how long it was going to take.


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Crew remembered me after clearing the trays and I got the drink after 20 minutes. I was just few seconds away from asking for customer feedback form.


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All I can say is the service was disorganised. I don't fuss but this was cost cutting at ridiculous scale. Can see the time on the clock.


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Cabin light darkened after meal.


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Pilots view


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Flying over the Indian coast over state of Tamil Naidu and heading West.


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Experimenting with camera setting.


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Time passed


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Curtians closed between cabins. No water or drinks round.


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Flight route


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Over flying state of Maharashtra.


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Arriving in Mumbai


Pilot announced descend would commence in 15 minutes. Cabin light was switched on. Crew prepared cabin for arrival.


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Landing was on runway 27 and taxi to International Terminal 2.


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View of terminal through fogged window as it was very humid outside being summer.


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Passengers stood up to gather bags on reaching gate.


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Window view from parked aircraft.


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Disembarkation


I disembarked as the rows in front cleared.


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SQ Airbus A380-800 Economy cabin view 3-4-3


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Immigration and Custom


I walked off the aircraft and then through long corridor to arrive at the health check counter. Showed the filled Air Suvidha form and vaccination certificate.

Next Immigration, didn't have to wait long as there was hardly anyone. I got some alcohol from duty free shop for gifting.

Reached baggage to collect bag which took some time, maybe 20 mins.

Bag was x-rayed at Custom. As I was not carrying any customable items, passed through Green channel without issue.


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Exiting Airport


Exited airport within an hour of arrival.  Got picked by family and was the way home. Being late night, traffic on road was light.

Hope you enjoyed the trip. Thanks for reading.

End of Trip

:)

See more

Verdict

Singapore Airlines

5.9/10
Cabin7.0
Cabin crew4.0
Entertainment/wifi7.0
Meal/catering5.5

Singapore - SIN

7.5/10
Efficiency7.5
Access7.5
Services7.5
Cleanliness7.5

Mumbai - BOM

7.5/10
Efficiency7.5
Access7.5
Services7.5
Cleanliness7.5

Conclusion

This Singapore Airlines flight was not of usual standard associated with the brand. I felt the crew was disorganised. Meal service was cut due to cost -cutting. But water should be supplied with all meals. This experience was the first time, I felt Srilankan Airlines was better as I travelled earlier this year.
Singapore Changi Airport was still recovering from closure, shops were closed. Terminal 2 was renovating. Still a pleasant transit airport.

Mumbai Airport was not busy, I was able to exit in an hour landing.

My first downvote for SQ, not a satisfactory flight.

Information on the route Singapore (SIN) Mumbai (BOM)

2 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 607584 by
    KévinDC TEAM GOLD 5832 Comments

    Hi Koresh, thanks for a great report as always--very beautifully photographed!

    It's so nice to see reports from SIN again, and especially on the A380 after 2 years of being so rare! It is such a shame; however, to see yet another review of SQ's disappointing service performance. It seems they are really struggling to provide the same standard of service for which they have been so reputed for years in this pandemic/post-pandemic era. I really hope they figure it out soon or their reputation as Asia's leading premium carrier will suffer! When SriLankan is performing better service than Singapore, there's some work to do on the SQ side! Good for UL though!

    Thanks for sharing!

    • Comment 607684 by
      koresh GOLD AUTHOR 76 Comments

      I was disappointed with the SQ service. I looked at the customer feedback form while onboard but that feature was not available. I have read the report of another SQ flight and noticed similarity in service.
      I hope they return to their pre-covid level soon.
      Thanks for your comment.

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