Flight-Report

Review of Malaysia Airlines flight Kuala Lumpur Tokyo in Business

Airline Malaysia Airlines
Flight MH 88
Class Business
Seat 2K
Aircraft Boeing 777-200ER
Flight time 06:40
Take-off 20 Nov 13, 23:35
Arrival at 21 Nov 13, 07:15
MH   #40 out of 128 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 172 reviews
manureva744
By 12031
Published on 26th December 2013
This is our last day of vacation and we have to start our journey back home.

We had a great time at the Shangri-La ! Pictures of the room and of the twin towers !
photo P1070910_zpsc7d53555
photo P1070912_zpsb5cc59eb
photo P1070913_zpsf78bde65
photo P1070914_zps694e268c
photo P1070917_zps139d3e58
photo P1070918_zpse5c35417
photo P1070923_zps7c550aca
photo P1070928_zps2afa778b
photo P1070932_zps2846fb6b
photo P1070933_zpsba590ffb
photo P1070934_zps20eb2e9b
photo P1070953_zpsc8945553
photo P1080043_zps5e40eab5

We checked out of our Executive Suite at the Shangri-La Kuala Lumpur and spent the last couple of hours at the Horizon Lounge. Here is the view we had of the twin towers from our table at the Lounge.
photo P1080133_zpseeea3545

We had a taxi pre-booked and at the said time we walked down and overtook all the people waiting for a taxi, a few people were stressed out by this but the staff explained that we had booked our ride 24 hours ago.

The drive is long, it takes an hour to reach KLIA but it was a smooth one.

We were dropped off in front of the terminal near the Premium Check-in area.
photo P1080137_zps8d95f93bphoto P1080134_zps7b5b5379

We checked in for our flights to NRT on MH88 and on to LAX on JAL.
photo P1080135_zps076d816c

Bags were tagged all the way through to Los Angeles where we would pick our bags and spend the day before flying on to Papeete.
photo P1080136_zps0947f021

After a quick check-in we were directed to the immigration booth and were advised that the Golden Lounge was closed for refurbishment and that we should use the Regional Lounge.
photo P1080144_zps38e5a22ephoto P1080145_zpsf9dd08a7

Everyone going through KLIA have seen these amazing planes ! always nice to see such a great collection !
photo P1080146_zpsdae8b484photo P1080147_zps50b41812

We were then off to the lounge.
photo P1080148_zpse4f666b5photo P1080150_zps92181e59

The lounge was PACKED ! as their own Satellite lounge was closed and they were using another lounge, most people preferred to use the Regional Lounge…
We managed to get a table near the food area, so lots of passage near us.
photo P1080151_zpsc46b0f21
photo P1080154_zps8e95a9e1
photo P1080155_zps179725c0
photo P1080156_zps5da80211
photo P1080157_zpsfdefa330

We were too hungry, I took some soup with croutons and air soda.
photo P1080152_zps50e8efdc

LAX-PPT is on the front page !
photo P1080153_zps47267a60

The reading material available in the lounge.
photo P1080158_zps6c0e2730

There is a spa available in the lounge should you want to have some me time. I didn't check the prices.
photo P1080159_zps99a1aea2

A few minutes before the boarding time we left the lounge to go to our gate. KLIA is a huge airport.
photo P1080160_zpsb1dc6196
photo P1080162_zpsffaf2ad7photo P1080161_zps4306c3db

Our gate opened when we arrived and we were let in quickly being Business Class customers.
photo P1080165_zps38fe5c2e

This is the only picture of our aircraft 9M-MRA
photo P1080166_zpscba63c1a

We boarded quick and were amongst the first to set foot on the very first Boeing 777-200ER to join the MH fleet. The cabin attendants were nice and very warm, they directed us to our seat on the other side of the cabin.
photo P1080169_zpsb63ed0b7

Huge legroom !
photo P1080172_zpsa4b167b8

The remote controls for the entertainment system and the seat.
photo P1080173_zps24e25cd4
photo P1080174_zps9dae7d99

Quick run to the restroom while the aircraft is still being boarded. Aigner cosmetics and orchids.
photo P1080176_zpsb2211baf

We were then offered a welcome drink. Guava juice for me and apple juice for my partner.
photo P1080177_zpsbb1a263f

The Business Class cabin is full tonight.
photo P1080178_zps21927d3e

Shortly after the doors are closed the chief purser starts the safety procedures video.
photo P1080181_zps992cbfcb
photo P1080183_zps5f140e72photo P1080184_zps0c4a3fc5

Meanwhile we taxi to our departure runway, line up and take off towards Narita.

I pull out my video to check out the flight's stats.
photo P1080187_zps596f21f0photo P1080189_zpseae353d5photo P1080190_zpsa51acf39photo P1080194_zps63980c45
photo P1080196_zpsef8aacfdphoto P1080197_zps1c46426f

Now lets move around the entertainment system.
photo P1080199_zpse63677e8

While I'm looking for a movie to watch, we are served drinks before the warm snack.
Glass of white wine for me, served with nuts !
photo P1080200_zps51a0eccc
photo P1080201_zpsdc5c6c2c

The crew then lays down the trays for the snack.
photo P1080202_zps4c07c859

Malaysia Airlines signature dish ! Satay !!!
photo P1080203_zps402efc18photo P1080204_zps4e8647e3

Not a lot of people eating so the crew is offering seconds ! YUM !
photo P1080205_zpsf9a0b215

Just after I am finish eating we have just left Vietnam and I'll try to have a nap.
photo P1080213_zpse3dd2d21

2 hours before we land in Japan the lights are back on and the crew starts the breakfast service and start by offering a fruit juice or smoothie.
photo P1080214_zps95ae8ddd

My breakfast tray. We were offered a choice of cereal or yoghurt.
photo P1080215_zps2aa94de3

We were then served our hot dish. On MH website they offer the possibility to pre-order your main course and that's what we did. It wasn't clear if we were going to have a dinner or breakfast dish and all that was offered on their website for flights out of KUL were main courses for lunch or dinner…

The other main courses on the menu were the following :

Mixed Grill with Creamy Rosemary Garlic Sauce with New Potatoes and Grilled Tomato.
or
Spanish Omelette with Chicken Sausage, Lyonnaise Potatoes, Asparagus, Button Mushrooms and Grilled Tomato with Cheese
or
Nasi Lemak Malaysian Favourites
or
Waffles with Pineapple and Cream Filling with Caramelized Bananas, Mixed Berries Compote and Maple Syrup

This is what I had ordered, delicious but couldn't eat it all as it was breakfast time and yet very early !
photo P1080216_zps383f3135photo P1080217_zps782ee34d

And my partner's dish which he didn't even touch to the huge disappointment of our cabin attendant.
photo P1080219_zps5be88ba1

We are nearly there !
photo P1080220_zpse70a9a45photo P1080221_zpsbd9836e5photo P1080223_zps7bcc4ed3
photo P1080224_zps298be8d4photo P1080227_zpse2202232photo P1080228_zps13fec55cphoto P1080231_zps97efc902

This is Japan !
photo P1080232_zps18f65ebcphoto P1080233_zps30c8b2bd
photo P1080234_zps4290eb95

And we've landed !
photo P1080235_zps93a9d0eb
photo P1080236_zpsd300cde7

While we are taxiing towards our gate I take time to take pictures of the reading material.
photo P1080237_zps5312ab30

The fleet and the route network.
photo P1080238_zps08b246c9
photo P1080239_zps55b6bb39

Jetstar Japan
photo P1080240_zps0825047d

JAL's new colors…
photo P1080241_zps7206d745

and the old !
photo P1080242_zps76a69cec

Here is our gate !
photo P1080243_zpsfed1b0d6

When we deplane, a JAL ground attendant is waiting for us and takes us to the transit counters where they check our paperwork and onward flight.
photo P1080245_zps18a107b6

This will cause us to lose a good hour and a half as the queue is huge at immigration now and we are tired !

after a long time queueing we get out, no bags to collect.
photo P1080247_zps97560e7aphoto P1080248_zps6fb61093

We get landside, buy a couple of water bottles and go to the bus stops to catch our shuttle to the Narita Day house Hotel.
photo P1080249_zpsbb1b0ff2
photo P1080251_zpsa6990ccaphoto P1080250_zps480a01d3
photo P1080252_zpsda208c09

Our resting area for the next 4 hours !
photo P1080253_zps7a51dcf4photo P1080254_zpsb4a2c9a7

No room service but they had vending machine !
photo P1080255_zpsc7d30a69
See more

Verdict

Malaysia Airlines

8.4/10
Cabin6.5
Cabin crew9.5
In-flight Entertainment8.0
Meal/catering9.5

Malaysian Airlines Golden Lounge Regional

8.0/10
Comfort8.0
Meal/catering8.0
In-flight Entertainment8.0
Services8.0

Kuala Lumpur - KUL

7.9/10
Efficiency8.5
Access5.0
Services8.5
Cleanliness9.5

Tokyo - NRT

8.5/10
Efficiency5.5
Access9.5
Services9.5
Cleanliness9.5

Conclusion

First time flying Malaysia Airlines Business Class. The seat is comfortable for a seat, loads of legroom but it was really uncomfortable to sleep in. Food was excellent as well as service. The fact that the only MAS lounge that was open was the Regional one was a real shame as it was overcrowded.
I am looking forward to see MAS change it's seats as they weren't the best to sleep in and I am glad that I booked the next leg on JAL !

Information on the route Kuala Lumpur (KUL) Tokyo (NRT)

13 Comments

  • Comment 95806 by
    pititom GOLD 9777 Comments

    I would have loved to see some pictures of Kuala Lumpur Shangri La ! I believe it's a step ahead the NRT Rest House ;)

    Good overall flight and thank you for making a complete FR : as you may guess, I would have slept like a log through this red-eye flight ! Was the seat okay or just regional ?

    Is your partner picky or was the dish bad ? Because it looks engaging.

    Thanks for sharing.

    • Comment 285754 by
      manureva744 AUTHOR 252 Comments

      I will add the Shangri-La's picture shortly and it was indeed much better than the NRT Rest House ! Then again, when you only need to sleep for a few hours, it is OK !

      The flight was good overall yet it was difficult to sleep well as the seat was at an angle and you could feel the partitions. The strange thing is that there is a lot of legroom and the seat could be flat !

      My partner can be choosy but in this case he had picked that dish on their website, what made him not eat it is the fact that it was 3am for our body clocks and it was way too early for him to eat it. It was for me too but I did try mine.

      Thanks for reading !

    • Comment 286621 by
      pititom GOLD 9777 Comments

      Thanks for the hotel bonus :)

  • Comment 95826 by
    indianocean SILVER 6158 Comments

    The dishes look yummy although peanuts in a bag look cheap.
    Too bad to have so much legroom and no full-flat bed.
    Thank you

  • Comment 95831 by
    KévinDC TEAM GOLD 4655 Comments

    I had no idea that KLIA was so far from the city center. I wonder why they put it so far or is it because of the traffic? The catering and service are definitely MH's fortés...the seats, not so much. 2-3-2 angled seats in Business is not very 5-star. They should have done like KE and converted their same angled-seats to flat--it's a relatively simple and cheap modification that doesn't entail new equipment. Especially since it appears that they certainly have the space to be able to bring the seats to full-flat.

    • Comment 285786 by
      manureva744 AUTHOR 252 Comments

      I know ! It is a really long drive, it took us a while to get out of Kuala Lumpur downtown but then it was still an hour to drive to the airport.

      Concerning the seats I also agree with you, they should tweak the seats around and make them full horizontal as there is ample legroom to do just that.

  • Comment 95836 by
    Sealink 67 Comments

    Great TR and well done on getting Satay seconds! :)

  • Comment 95843 by
    lagentsecret SILVER 9959 Comments

    Thanks for sharing this FR

    The snack with only satay and fruits is quite light

    The breakfast seems to be better and the hot dish yummy

    These seats are really too old

    • Comment 285787 by
      manureva744 AUTHOR 252 Comments

      Thanks for reading.

      Personally I think the amount of food for the hot snack was more than enough, particularly when you see that only half of the people on board ate after take-off. Departure was after 11pm and most people had dinner at home or at the airport and wanted to maximize their rest. I would have been far more upset to see a full dinner service and notice that half of the food was thrown away. Also, the flight time was too short for a full dinner and breakfast. Airlines generate so much waste because people think they want or should get more and they end up throwing away half of everything...

      Breakfast was indeed perfect and plentiful ! and yummy indeed !

      Seats are old generation indeed but with a lot of legroom… Good to travel in on a daylight flight and for lounging, not really good for sleeping.

  • Comment 95848 by
    Leadership TEAM GOLD 4124 Comments

    Thank you for this new FR, good to know that satellite lounge is under refurbishment because it's clearly needed!

    I agree with you with the cabin, the legroom is so generous that it should be feasible to put the same amount of seat yet full flat!

    Catering is usualy good with MH but it makes no sense for me to offer diner/lunch dishes for breakfast.

    • Comment 285788 by
      manureva744 AUTHOR 252 Comments

      Agree on all accounts !

      For breakfast they had breakfast dishes from the onboard menu but not on the website menu, you could only pick lunch or dinner choices. We didn't try to ask for another dish from the menu as we weren't hungry anyway and a continental breakfast was more than enough !

  • Comment 96205 by
    jetsetpanda 2292 Comments

    Thanks for another fantastic report. No amenity kit on this segment? Correct me if I am wrong but I believe that even TG offers one on their BKK-PVG/BJS routes. I'm not a fan of 2-3-2 layout in J on widebodies. They seem too clustered and crowded. Having 2 meals on this red eye segment does not allow enough time to get a proper rest. It would be different if this were a daytime flight.

Login to post a comment.