Review of United flight Boston Houston in Economy

Airline United
Flight UA 676
Class Economy
Seat 35A
Aircraft Airbus A320
Flight time 04:30
Take-off 29 Dec 13, 12:40
Arrival at 29 Dec 13, 16:10
UA   #115 out of 133 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 291 reviews
greg787
By 4281
Published on 31st December 2013
This will be a rather brief report compared to my previous ones. I decided to start writing this one mid-flight, so apologies if it's not as well rounded as my previous ones.

Logan Background:
Boston's General Edward Lawrence Logan International Airport will be seeing some rather major rearranging soon: UA being the outcast of sorts. The merger of AA/US will see them becoming the largest airline in the U.S. and by certain metrics, the world. At BOS both carriers occupy a vast majority of both sides of Terminal B. B is split into two sides, a north and a south. Both of which are not connected. Massport, the agency that operates the airport, are currently constructing an addition to the ends of both sides of the terminal so that the two sides hopefully will connect. Once merged, its widely speculated that AA/US will take over the south side of B, where US is currently, and then wrap around to the other side of B.

Now this is where UA comes in. Currently UA ops haven’t been consolidated since the CO/UA merger. It's split between terminals A and C. Its been 'confirmed' that they will consolidate and move all their ops to the remaining parts of B. This would be the north side at the end. Terminal A will then become almost entirely DL as they add more routes from BOS. AS also operates from there as well.

In case you were also wondering, the United part of C will become even more space for jetBlue. They’re pretty much taking over Logan. Southwest and Air Tran will continue to occupy a small corner of the International terminal, E.

And now for the flight itself:
I was flying back to IAH after spending the Christmas holiday back home in BOS.

Everything looks on time.
photo 139

The satellite part of terminal A. Entirely DL with AS at one end.
photo 140

My plane approaching after just having arrived from IAH.
photo 144

N445UA
photo 148

Panorama of Terminal A ramp ops.
photo 149

Panorama of terminal B. [The south part where US operates out of.] U.S. based UltraLLC Spirit Airlines operates out of B4 on the left hand side.
photo 150

Here's AC's 3 gates in B.
http://photosynth.net/embed.aspx'cid=6515c2fd-c163-4c2c-8b44-6eee96c9f2ef


As soon as I boarded I noticed the all grey leather seats in Y. This is the new United Recaro seats that they are retrofitting to older aircraft. This surprise prompted me to write this report. They are significantly thinner, but with use a better more efficient padding. A lot if Int'l carriers are using this model. By reducing the seat thickness, they are actually able to fit an additional row in. The overhead bins also saw a slight increase in their storage height.
http://photosynth.net/embed.aspx'cid=7a3606ad-cdfe-4e07-a2f5-02898975d31e
photo 151

The contents of the seatback pocket are moved to the back of the headrest and behind the tray table. There's a mesh pocked where the pouch usually is. I found this quite useless as it doesn't expand all that much.
photo 152

Though by reducing the seatback pocket, you gain a little extra legroom around your knees.
photo 154photo 156

It was a sold out flight, but luckily no one next to me in the middle seat.

We then pushed back.
The satellite part of A.
photo 157

A US A320 on her way to CLT.
photo 158

South side of B (US's gates).
photo 161

A Pen Air Saab 340.
photo 163

The new construction in B.
photo 165photo 166

AA's side of B.
photo 174

Terminal C. jetBlue ops.
photo 171photo 179

Southwest/AirTran's part of terminal E.
photo 180

The empty international gates on Terminal E. The DL plane there I believe is a A330 that just arrived from AMS. About 20 minutes before we passed, there was the JAL 787 parked there.
photo 182

(L to R) Gulfstream private jet; jetBlue A320; US Airways A320; jetBlue EMB190 touching down
photo 176

The taxi to 22R was quite brief.
The crushable concrete safety area at the end of 22R.
photo 186

Takeoff.
photo 192

Boston harbor.
photo 194

Castle Island.
photo 195

KBOS
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Deer Island, the sewage treatment plant for Boston. The tanker Hellas Explorer is inbound for discharge in Boston.
photo 198

Georges Island.
photo 200

When boarding I noticed that they had the Wifi signal just to the right of the door. Once at FL100, I fired up the laptop and connected to 'United_wi-fi'. When opening up a browser you're shown this page. I had no interest in paying $10 so I just explored their intranet site. You can view your current flight path which I always find interesting.
photo 200bphoto 200c


One F/A came by with their prepackaged food boxes for purchase. The cheapest item is like $7.95. I’ve never been that desperate for food.
Then drinks were served. I opted for a bloody mary mix.
photo 201

About midway through the flight, one of the F/A's came down the isle with a tray of water if anyone wanted them.
Then there was a second beverage service. I opted for a Sprite.
Flying over Tuscaloosa, AL.
photo 204photo 208

Starting our decent to IAH. We hugged the coast, of sorts.
Lake Charles, LA.
photo 207

Beaumont/Nederland/Port Arthur, TX
photo 212

On final approach. I thought we were too low to have flaps 0.
photo 215

Landed on runway 27. They were doing parallel takeoffs from 15L&R. It looked more impressive in person…
photo 216

After deplaning, I went to the International Terminal, D, to plane spot. Unlike BOS, in IAH you can get around to all terminals post security.
photo 218

An Emirates 777 landing in the background. A Qatar 777 and a United A320 landing in the foreground.
photo 223

Singapore Airlines 777 pushing back for her flight to Moscow (you read that right!) Air China parked awaiting her night departure to PEK.


An assortment of exotic luggage containers. (Turkish, Singapore, Emirates, Air China)
photo 233

AF 777 getting ready for her pushback.
photo 237

The Qatar 777 from earlier.
photo 238
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Verdict

United

5.1/10
Cabin7.0
Cabin crew4.5
Entertainment/wifi5.0
Meal/catering4.0

Boston - BOS

6.8/10
Efficiency8.0
Access6.0
Services6.5
Cleanliness6.5

Houston - IAH

6.8/10
Efficiency6.0
Access7.0
Services7.0
Cleanliness7.0

Conclusion

I decided to write this report when I was surprised by the brand new seats. I've read mixed things about them so far. Maybe it's because they are new they are still comfortable. The seatback has been completely rearranged as mentioned above. It really prohibits the addition of IFE unless they go the WN route and have it all stream-able over the planes wifi. An interesting note, the tray table is insanely smaller.

BOS was its usual self and so was IAH. Nothing too note worthy there.

Information on the route Boston (BOS) Houston (IAH)

The contributors of Flight-Report published 3 reviews of 1 airlines on the route Boston (BOS) → Houston (IAH).


Useful

The airline with the best average rating is United with 6.6/10.

The average flight time is 4 hours and 20 minutes.

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4 Comments

  • Comment 96320 by
    Alcam 2037 Comments

    Thank'for the report, nice spotting at IAH

  • Comment 96325 by
    KévinDC TEAM GOLD 4901 Comments

    Thanks for sharing this report. I had no idea that UA was bothering to install new cabins on their A32X a/c. I was under the impression they were going to leave the fleet over the next few years, but I guess that's not the case. Visually, the new cabin looks much better than the ratty old PMUA cabins. Installing slimline seats to squeeze in an extra row in unfortunately a trend throughout the industry. Yes, you get a little more legroom with these types of seats but it usually feel like you're sitting on a park bench, LOL. As far as IFE goes, it seems that US is going against the trend at DL and AA to install IFE on the majority of the fleet. By installing these types of seats US is saying that they have no itention of having IFE...considering that some A32X do transcons, I don't know how smart of a decision that--AA and DL seem more concetrated on differentiating themselved on product, poor UA seems to be the only one still in the race to bottom, LOL. I'd be interested to see what the new F cabin looks like.

  • Comment 96350 by
    KL651 TEAM 4443 Comments

    Thanks for this report.
    The new seat look very classy but hard, as you say we'll see if they remain confortable overtime.
    Nice pics after take off.

  • Comment 96358 by
    lagentsecret SILVER 10546 Comments

    Thanks for sharing this interesting FR

    The new cabin looks nice

    The seats are offering more legroom for the knees but less comfort for the back

    Great aerials views

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