Review of American Airlines flight Paris New York in Economy

Airline American Airlines
Flight AA45
Class Economy
Seat 36L
Aircraft Boeing 777-300ER
Flight time 08:20
Take-off 25 Jun 22, 12:15
Arrival at 25 Jun 22, 14:35
AA   #40 out of 75 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 411 reviews
KL651
By 999
Published on 21st October 2022

Welcome to this FR covering my first long haul experience on AA, on a short week-end getaway to NYC.

This whole trip started because of an expiring BA voucher and a promo they ran in March, which meant I only had to add less than EUR 200 to get myself a return trip to JFK.
Originally my routing was CDH-LHR-JFK-LHR-CDG, but with the wave of flights BA cancelled this summer, my CDG-LHR was cancelled.
Trying to rebook via BA website I was offered the direct flight to JFK on AA,  but each time I tried to confirm, there was an error message. However my booking stated I was now on the CDG-JFK flight, but also still on the LHR-JFK flight.
Thought it was an IT issue and didn't pay attention.

About a month before departure, I got a call from an AA agent in the UK advising me about this issue, which was problematic because I was on 2 flights to the same destination at the same time.
They told me to contact BA to fix it. I explained it was not my fault this happened and I only followed their procedure to get rebooked, but they insisted I tried to contact them.
They were friendly but I was surprised they thought I could get hold of an agent faster than they could.
BA was not reachable over the phone as their call centers were flooded I assume, so I tried their Twitter assistance.
Without any response after 2 days, I contacted AA's Twitter team and they solved the issue in a day.

I was really surprised (and not in a good way) by how these 2 long time partners' IT don't communicate at all.

On the departure day, CDG airport was already experiencing the massive rebound in air travel, with a packed terminal, especially at Air Canada, Air Algerie and Emirates' counters.

AA's were quieter and as I was able to use the kiosks, I got my boarding pass in 5 minutes.
Security and passport control went rather quickly, especially as we'd learn over the next weeks of the huge issues at FRA or LHR. 
 


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A first glimpse of my plane
 


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Terminal 2A has a rotunda gate area which you access through a long corridor as it's built a bit far away from the terminal, it was my first time departing from there, and I felt the area to be pretty crowded and unpleasant, espcially wih 3 wide body flights departing at the same time.
     


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The AA flight to DFW was cancelled and passengers advised all flights were full and there was no alternative tha day, which created even more chaos.

Our boarding started on time and was well organized.

Close up view of your plane. 


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After a pretty friendly welcome I was directed to my seat, the flight was completely full it seems.

J class seats look comfortable but are a bit dull, a touch of colour would improve the looks of this cabin.
 


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Here are the Y class seats.
 


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View from my seat
 


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The seat was a bit hard but legroom was not too bad.

We pushed back on time a passed some interesting traffic while taxiing to the runway.
Air Transat Paris "hub" was back, in the summer they have up to 4 flights from CDG each day, to YUL, YQB and YYZ. 
 


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And soon enought we took off and made a wide turn towards the north


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We reached the island of Jersey in 25 minutes.


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We quickly reached our cruising altitude and lunch service began.
 


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The choice was…chicken or pasta. I chose chicken and a bloody mary mix to drink.

The tray looked rather full and premium, especially compared to United's huge trays with only a salad, entree and breadroll on it.

The barbecue chicken entree was rather tasty, it had a nice smoky and sweet taste.


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Nice detail on the tray


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The crew was friendly and well groomed. I didn't have a really nice image of AA so my expectations were low, but they clearly changed that.
Overall the uniforms were more standardized than UA, where each crew member can wear a different version of the uniform.
Uniforms really make an airline look professional or not.


We were flying above Ireland as the meal service ended.

I watched a movie I don't remember, but the IFE content was pretty large.


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Halfway to our destination.


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A midflight snack was served, icecream and water.
I was pleasantly suprised to see this on an east coast flight.
Most airlines have ended such service on flights of this duration. 


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I took a nap and then went to the gally where I started to chat with a very friendly FA .
Several passengers passed through the galley to get a drink and the FAs present were all prompt and happy to serve them.

The pre-arrival snack service started 1,5 hours before landing and consisted in a wrap with a choice of non alcoholic drinks.
 


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It was a cloudless skies all the way from New England to JFK, and we were treated to great views.
 


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We started our descent to JFK, and with a seat on the right side of the plane I was hoping for a landing facing south to get nice views of Manhattan.
 


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Landed !
 


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We taxied for about 15 minutes before stopping at our gate .

2 of the 4 or 5 daily AF flights to JFK were already there.
 


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Getting closer to AA's terminal 


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We arrived on time but it took a long time to deboard.
A surprise was awaiting as the FA I had talked to was waiting for me telling me she had told the pilot I loved planes and I was invited to see the cockpit.
The 3 female pilots were really nice and took a couple minutes to explain some features of the 777 which they loved flying. 

A 737Max on the way to immigration. 


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Enter text here…



There weren't that many international flights arriving at the same time so I didn't wait more than 5 minutes before passing immigration. 


Overall my first long haul experience with AA was very satistying, catering was tasty and quantities rather generous, the crew was friendly and professional and the seat and IFE were better than United or LH (at least on the 747/8).
I would definitely fly them again and choose them over other US airlines. 

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Verdict

American Airlines

8.3/10
Cabin8.0
Cabin crew8.0
Entertainment/wifi8.0
Meal/catering9.0

Paris - CDG

5.0/10
Efficiency5.0
Access5.0
Services5.0
Cleanliness5.0

New York - JFK

5.0/10
Efficiency5.0
Access5.0
Services5.0
Cleanliness5.0

Conclusion

Overall my first long haul experience with AA was very satisfying, catering was tasty and quantities rather generous, the crew was friendly and professional and the seat and IFE were better than United or LH (at least on the 747/8).
I would definitely fly them again and choose them over other US airlines.

Information on the route Paris (CDG) New York (JFK)

The contributors of Flight-Report published 131 reviews of 5 airlines on the route Paris (CDG) → New York (JFK).


Useful

The airline with the best average rating is Air France with 7.5/10.

The average flight time is 8 hours and 19 minutes.

  More information

3 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 614017 by
    NGO85 SILVER 1754 Comments

    Hi KL651, thanks for sharing this FR!

    The tray looked rather full and premium, especially compared to United's huge trays with only a salad, entree and breadroll on it.

    A low bar comparing it to UA, which has long since been on a downward trend since their “revamped” catering efforts in the late 2010s. I agree that AA is a much stronger option in terms of soft product and catering. The mid-flight snack is definitely not normal in the shorter TATLs and even rare on west coast flights.

    UA, where each crew member can wear a different version of the uniform.

    Easy to confuse an FA for a passenger IMO^^ The flexibility in dress code on the one hand is probably better for crew, but agree that it just gives a sloppy look to the onboard product with an inconsistent image.

    I would definitely fly them again and choose them over other US airlines.

    DL is still a strong offering since they don’t operate any 3-4-3 Y cabins, the volume of A330 and B767 flights they operate still have the advantage of the less dense Y configurations. DL’s catering is probably on par with AA as well, but agree 100% that AA is better than UA :)

    Thanks again for sharing!

  • Comment 614040 by
    Chibcha SILVER 493 Comments

    AA has oddly become one of the best choices to cross the Atlantic when flying in Y class. I reckon arrivals at JFK T8 are hit or miss, when I flew there early this year it was packed, but they handled it quite well and I managed to make it to my next flight, kudos AA!

    Thanks for sharing!

  • Comment 615394 by
    KévinDC TEAM GOLD 5952 Comments

    Not bad for a short TATL in the current pandemic/post-pandemic context. AA was slow to bring back services, but have generally done better than most other US carriers in getting close to pre-pandemic levels of service. AA was never stellar in Y--I specifically remember DL being the best in Y, but DL (and UA) have cut service down so much post-2020 that AA now stands above the others.

    Having flown AA long-haul in W and J just last week, I can confirm that things are pretty much back to pre-pandemic levels in those cabins as well. Nothing fancy, but certainly acceptable by today's new (lower) standards. Thanks for sharing Gurrl!

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