Review of British Airways flight London Hong Kong in Business

Airline British Airways
Flight BA27
Class Business
Seat 10J
Aircraft Boeing 777-300ER
Flight time 11:45
Take-off 17 Jun 16, 21:55
Arrival at 18 Jun 16, 16:40
BA   #37 out of 113 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 548 reviews
hmlam0627
By 1948
Published on 31st July 2016
Read the full report, menu and wine list on my blog

I arrived into Heathrow at around 18:00 for my 21:55 flight. I first visited the showers in the Galleries South. It was reasonably crowded on a Friday evening with many hoping for a weekend escape, but it took no time for me to get a shower.

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Then I went to Galleries First for some wine and dine.

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Portion sizes were relatively small, so I asked for another main (if you could call them main). I did not partake in the buffet as I was very tired, and wanted to catch up on some emails.

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Once the waiter cleared my plates, he asked whether I would want some ice cream - why not?

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The Champagne Bar

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Walking off the food - and the first time to walk from T5A to T5B

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Boarding starts in earnest - but chaos ensued, as there were lots of OWS and OWE passengers flying to HK (and many other non-status passengers trying to fool their way through the priority lane) Took me 10 minutes from queuing up to settling down in my seat (the first row from door 2)

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Kir Royale - a standard start to any Club World Experience

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Starter plate: the garlic bread and *normal* bread was superb, so was the salmon thingy. The salad was box standard - nothing to write home about.

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Main plate: heard enough bad things about steak on BA and so I chose the Chinese option. Decent enough - pipping hot. My observations, however, suggest that steak was the best option that night, as both passengers next to me finished the whole plate, including the gravy!

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Dessert plate: good portion size for a pudding (cf. Singapore Airlines's bowls), and tastes wonderful. No coffee / tea at the moment as the seatbelt sign was on. I asked for a tea regardless, which did not appear as I quickly fell asleep.

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I had an excellent seat - which dispels some rumours that the BA Club seat is a terrible bed. I woke up just minutes before breakfast - good timing!

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Cold Plate: slightly disappointing - the pastries were not warm

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Hot Plate: one of the best breakfasts I have had on a plane - savoury and refreshing

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Approaching Hong Kong soon enough

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Verdict

British Airways

8.1/10
Cabin7.5
Cabin crew8.0
Entertainment8.5
Meal/catering8.5

British Airways Terminal 5A Galleries First

8.6/10
Comfort8.5
Meal/catering9.0
Entertainment8.5
Services8.5

London - LHR

8.9/10
Efficiency9.0
Access8.5
Services9.0
Cleanliness9.0

Hong Kong - HKG

9.3/10
Efficiency9.0
Access10.0
Services9.0
Cleanliness9.0

Conclusion

A solid showing from British Airways. True, BA is not the most luxurious airline in the world, and the 56-seat cabin perhaps reflects that. Yet, BA maintains a good class and elaborated service that maximises the time for rest on a red eye without compromising on the quality of customer enjoyment (unlike CX's notorious one-tray affair for "supper" or SQ's over-the-top service). It gets the job done. I arrived into Hong Kong with a normal night's sleep, feeling energised and refreshed. If anything, that proves to me the BA is a keeper.

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1 Comments

  • Comment 360668 by
    KévinDC TEAM 3977 Comments

    Thanks for sharing this report in BA Club World. I personally like CW, but mostly when travelling as a couple. When travelling alone, it can be a little awkward facing your neighbor until you can put up the partition and it can also be a challenge to get out from window seats. Aside from that, window seats have a lot of privacy and, although a bit narrow, are very comfortable in bed more.

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