Review of Air India flight from Sydney to New Delhi in Economy

AIC

AI - Air India

Flight taken on 18 September 2015
AI301
10:30 12h 45m 18:45
Model Boeing 787-8
Class Economy
Seat 32J

In brief

Air India flight AI301 from Sydney to New Delhi in Economy class. Flight taken on 18 September 2015

Overall rating : 7.6/10. Cabin crew 7.0/10 · Meal/catering 8.0/10 · Entertainment/wifi 7.0/10 · Cabin 8.5/10.

koresh
11,021 · 63 · 0 · 5

I had planned to travel to Mumbai, India in Sept 2015. Wanted to reach Point A to B faster as I had limited time. There are many options but decided to give a try with Air India.
I had flown with AI during 1980's and then domestically within India. Wanted to fly the Boeing 787-8 Dreamliner.
This was my first time travelling through Delhi hub. I had many questions about travelling on Air India via Delhi, searched the Web, Youtube. Nothing useful.
Hope this travel report is informative for those wishing to fly with Air India.
Full Trip Report HD Quality



Below is the detailed report.
Airport Parking
Started from home at 6.30 in the morning. The drive to the airport was busy with traffic on the motorways. Reached airport around 7.30 and then spent another 20-25 mins looking for parking. Finally found a parking spot.
It was a beginning of running everywhere till I reached my destination.
Parked


Air India Sydney → New Delhi

I reached the counter around 8.10 am. Check-In had commenced and there was a queue of about 20 ahead of me.
Check-In


Air India Sydney → New Delhi

Getting closer


Air India Sydney → New Delhi

Took about 30 mins for my turn. When it came, my check-in bag weighed 19.5 kgs, well below the 30 Kgs allowed. Staff checked my visa to India, handed boarding cards for Delhi and Mumbai flight, Gate number told and wished me pleasant flight.
I wanted to claim GST, had completed the documentation online using the app, GST service stopped 30 mins prior to gate closing.
It was time for immigration, the place was packed with queue closer to the door. I was directed towards the e-immigration. The machine was running slow, there were 3 people ahead of me. The machine malfunctioned, had to change the queue. Took 30 mins for the whole process.
Security queue took time, had a full body scan. By the time I was out of immigration and security, it was 9.30
I checked the GST counters, was packed. flight closing time was in 10 mins, decided to skip the GST and head for the gate 28. While walking towards the gate, I heard my name called out along with few others. On getting closer, realised it was a bus gate Which meant taking the escalator down. The escalator was not working, another round of brisk walk. Other flight passengers waiting too. I showed my boarding pass and was put on a bus.Many of the passengers were transitting heading for India to Bangladesh, Nepal and Europe. An acquaintance was flying to Milan with AI in the following week of my travel.
Bus ride

[Video]



Air India VT-ANU in "Star Alliance" livery


Air India Sydney → New Delhi

Boarding the bird


Air India Sydney → New Delhi

Boeing 787-8 Wings


Air India Sydney → New Delhi

Boarding was through stairs. The flight was full with no empty seats. My seat was occupied by a couple. They moved when I told them, the seat is allocated to me.
Settled in my seat


Air India Sydney → New Delhi

Seat was stocked with water, blanket and headphones.
Seat amenities


Air India Sydney → New Delhi

Cabin Announcement



Air India Maharajah


Air India Sydney → New Delhi

Aircraft features video


Air India Sydney → New Delhi

Cabin features



Waiting for pushback


Air India Sydney → New Delhi

Pushback was delayed by 45 mins. Departure time 10.30 a.m
Taxi to runway


Air India Sydney → New Delhi

Aircraft was parked close to runway at a remote bay.
Taxi to runway



Actual departure was 10.45a.m due to air traffic in Sydney. China Southern, Cathay Pacific, Garuda departed ahead of AI.
Departure



Airborne, shades were darkened


Air India Sydney → New Delhi

Inflight View



Sydney Airport Aerial view


Air India Sydney → New Delhi

Inflight Magazine



Announcements


Air India Sydney → New Delhi

Legroom


Air India Sydney → New Delhi

Cabin


Air India Sydney → New Delhi

It was around midday, the window tint blocks the sun rays.
Window view


Air India Sydney → New Delhi

Air India - member of Star Alliance


Air India Sydney → New Delhi

After reading the reviews online, I had decided to use the toilet in the earlier part of the flight. I used them later too, they were kept clean. Part of the problem are the type of passengers, won't write more about this.
Toiletries


Air India Sydney → New Delhi

Inflight Entertainment


Air India Sydney → New Delhi

Cabin View


Air India Sydney → New Delhi

Safety Card


Air India Sydney → New Delhi

Maharajah - Air India Mascot


Air India Sydney → New Delhi

Passengers busy with onboard entertainment.
Entertainment


Air India Sydney → New Delhi

Flight path


Air India Sydney → New Delhi

Shubh Yatra [Happy Journey] - Inflight magazine


Air India Sydney → New Delhi

Air India Fleet information


Air India Sydney → New Delhi

Air condition


Air India Sydney → New Delhi

Mid-Day Tinted Window


Air India Sydney → New Delhi

Breakfast was served within 1 hr of departure.I was hungry as I didn't get time in the morning to have breakfast.
Option was Veg and non-veg. I opted for the non-veg.
Breakfast Presentation


Air India Sydney → New Delhi

Breakfast - Omlette and Sausage


Air India Sydney → New Delhi

Breakfast



Trays were cleared after the service within reasonable time.
Empty tray


Air India Sydney → New Delhi

Flight Information


Air India Sydney → New Delhi

It was time for entertainment. watched a few episodes to Big Bang. Then 2 Broke girls.
IFE control


Air India Sydney → New Delhi

Sitcom time


Air India Sydney → New Delhi

2 Broke Girls


Air India Sydney → New Delhi

Inflight Entertainment



Leg space


Air India Sydney → New Delhi

Used the leg massage roller. Felt good. Unlike on SQ, these don't hog your leg space.
Roller


Air India Sydney → New Delhi

Rego - VT-ANU


Air India Sydney → New Delhi

In about another 2-3 hrs, drink service
Drink Service


Air India Sydney → New Delhi

Air India Logo


Air India Sydney → New Delhi

Headphones


Air India Sydney → New Delhi

Had enough of entertainment, flying somewhere over Western Australia, it was time to snooze. zzzzzzzzzzzzzzz…
Blanket


Air India Sydney → New Delhi

Must have slept for 3-4 hrs, checked the flight information.
Close to the midpoint of journey


Air India Sydney → New Delhi

Decided to watch a movie to pass time.
Movie time



Flight Information


Air India Sydney → New Delhi

It was lunch time soon - lunch was served Indian mid-day time.
Lunch service had began.
Lunch Service



Lunch presentation


Air India Sydney → New DelhiAir India Sydney → New Delhi

Option was veg and non-veg. Chose the non-veg option. It was pasta and separate chicken curry.
Lunch


Air India Sydney → New Delhi

Lunch



Avoiding the thunderstorm clouds.
Window view


Air India Sydney → New Delhi

Window view



Flight location


Air India Sydney → New Delhi

Day-night map


Air India Sydney → New Delhi

Flight map


Air India Sydney → New DelhiAir India Sydney → New Delhi

Closer to India


Air India Sydney → New Delhi

Window control released by flight crew


Air India Sydney → New Delhi

Snack was provided 2hrs prior to landing
Snack packing


Air India Sydney → New Delhi

Snack- Croissant and cheese with fruit salad


Air India Sydney → New Delhi

Food was tasty, I didn't eat the fruit salad.


Air India Sydney → New Delhi

Snack



Closer to Delhi, flight was 1 hr late.
Flight path


Air India Sydney → New Delhi

Approaching Delhi


Air India Sydney → New Delhi

Landing soon


Air India Sydney → New Delhi

Landing



Arrived at gate at 6.50p.m. It was warm outside, sweating and worrying about my connection.
Arrived at gate


Air India Sydney → New Delhi

Disembarked it was already 7 pm. I was worried about missing connecting flight to Mumbai. Ground staff was waiting at the gate for AI-International-domestic flights and international connecting passengers. I had to complete immigration, collect bag, pass customs and re-check my bags, get gate number for the flight. Walked briskly to the immigration.
Towards Immigration



There were 4 people ahead of me, immigration staff took their own time in the queue I was waiting in. Another 15 mins lost. Showed my visa to India, had passport stamped. Had to show passport stamp before being let out to collect bag.
Bag didn't take long. I was rushing towards Green Channel when Customs guy asked where I was coming from. I said "Sydney". He let me pass without stopping.
I headed to the Transfer Check-In, it was 7.30. Showed my boarding card and passport to security. I was the only one to Check-In. Didn't take long Counter staff checked my bags and told me to go level 2 for departure for the next flight to Mumbai.
I hope you enjoyed the trip, Thanks for reading. :)

Display all

Product ratings

Airline

Air India 7.6

  • Cabin8.5 / 10
  • Cabin crew7.0 / 10
  • Entertainment/wifi7.0 / 10
  • Meal/catering8.0 / 10
Departure airport

Sydney - SYD4.5

  • Efficiency4.0 / 10
  • Access5.0 / 10
  • Services4.0 / 10
  • Cleanliness5.0 / 10
Arrival Airport

New Delhi - DEL4.4

  • Efficiency4.0 / 10
  • Access5.0 / 10
  • Services3.5 / 10
  • Cleanliness5.0 / 10

Conclusion

Overall Air India flight went well other then arriving an hour late in Delhi. Food was tasty, cabin was new and clean. Sydney parking and immigration was a nightmare. Delhi Airport had few counters open, immigration was slow.

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