Review of EVA Air flight Taipei New York in Economy

Airline EVA Air
Flight BR30
Class Economy
Seat --
Aircraft Boeing 777-300ER
Flight time 14:45
Take-off 10 Dec 16, 08:00
Arrival at 10 Dec 16, 09:45
BR   #17 out of 131 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 100 reviews
lew777
By 4305
Published on 6th May 2017
Transport (taxi) to airport from STPC hotel was provided by EVA at your own convenient time but you have to notify the receptionist the night before. Receptionist suggested at least 2 hour before scheduled departure time due to re-checked. Airport is only a quick 5 mins ride from the Hotel. Complimentary breakfast (sandwich, boiled egg, lemon tea and orange) was prepared by the hotel when checked out.

CHECK IN
Busy morning at TPE, only a few people lines at the "internet check-in" counter. I was required to re-checked in and to be printed a new boarding pass. The agent was also confirming about my luggage which had been tagged to JFK.

BOARDING
As usual, boarding was commenced by zone.

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Happily announced the 5-star Airline on the PTV.

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the seat photo + pitch, blanket and pillow had been provided on the each seat. The flight was not full with approx. 70% load in Y, so that I could have a 3 seats by myself.

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taxi-ing.

AIRBORNE



Crew started to giving out the (same design) menu of the day, followed by immigration card and the snack+drink service. Too bad no amenity kit was given. Eyeshade is available upon request, toothbrush & ear plug available at lavatory & no socks provided at all.

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seat pocket

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Lavatory condition

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I understood that the flight was quite empty, but this kind of behaviour seems like extraordinary…..

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EVA provides slippers for inflight used in economy, you should ask from the cabin crew for one as they are not providing in each seat.

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They continue the service with brunch service. I chose the former of the 2 choices. Crews are always going around offering tea, coffee or wine non stop during meal.

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Bottled water was distributed and shortly after that the cabin crew requested all pax to close the window shade.

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EVA provides sandwich and fresh fruit (banana) at the galley, you just need to take by yourself.

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Cabin condition in pinkish mood lighting.


While on the move..

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The breakfast service was served 2 hour before landing. It was the nicest porridge I ate onboard.

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Landed at JFK

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Verdict

EVA Air

7.3/10
Cabin8.0
Cabin crew6.5
Entertainment/wifi7.0
Meal/catering7.5

Taipei - TPE

7.3/10
Efficiency7.5
Access7.0
Services7.5
Cleanliness7.0

New York - JFK

7.0/10
Efficiency7.0
Access7.0
Services7.0
Cleanliness7.0

Conclusion

Quite a pleasant flight with EVA, but it is consider a hit and miss. Nice hard product, nice food, nice service but in terms of the crew's behaviour/attention/reaction to request & little thing such as amenity kit, it is still far from 5 star; compare to the other four 5-star airlines I have ever flown with.

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