Review of Malindo Air flight Singapore Kuala Lumpur in Economy

Airline Malindo Air
Flight OD 806
Class Economy
Seat 26A
Aircraft Boeing 737-900ER
Flight time 00:40
Take-off 17 Nov 17, 21:45
Arrival at 17 Nov 17, 22:25
OD 35 reviews
TerryYong
By 682
Published on 28th November 2017
A short report on just a routine weekend getaway to the neighbouring capital city on Malindo, with tickets bought at very attractive prices. Checked in at Terminal 3 (no online check-in available for Lion group flights from SIN) and boarding pass issued.

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Xmas wonderland in Terminal 3.

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FIDS

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Departure from Gate A14.

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17 November 2017
Malindo Air
OD 806
Singapore (SIN) - Kuala Lumpur (KUL)
B737-900ER
9M-LNG
Economy Class
Flight Time: 0H36M



Boarding just commenced.

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The scheduled B737-800 was upgraded to a slightly larger capacity B737-900ER.

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SQ B777 taxied in at the neighbouring gate.

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Boarding the aircraft.

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Passing the Business Class cabin.

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Economy class seats.

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Touchscreen IFE at every seat.

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View out the window.

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Boarding in progress for this very full flight.

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Then a big boo-boo… We realised that we were seated at Row 27 instead of 26 when the actual Row 27 pax turned up. Moved forward to Row 26 and Horrors… there is no window on the supposedly "window seat" that we requested during check-in…. Maybe the agent does not know that Row 26 is windowless on the B739ER aircraft? Row 26 is at the sealed aircraft door (which was not in use on this low density B739ER). Adding to that, the IFE system on my seat 26A was completely broken….

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Inflight magazines. Legroom was good.

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Safety video played. Photo of the neighbouring seat. My IFE system was completely dead and the safety video did not play on my screen. Wondered if this is considered a safety lapse?

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No further pictures out the window, and the windowless seat felt rather claustrophobic. Recline was pretty decent. Notified the crew about the dead IFE monitor but with the short flight, the forward crew did not attempt to reset the system. Quite disappointed with the non-follow-up.

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Malindo has reduced the service on its short sectors to only juices on offer. Muffins are not offered now. We had a choice of berry or lychee juices amd had a cup of each.

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Arrived on schedule in KUL.

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Verdict

Malindo Air

6.0/10
Cabin7.0
Cabin crew5.0
Entertainment/wifi5.0
Meal/catering7.0

Singapore - SIN

9.0/10
Efficiency9.0
Access8.5
Services9.5
Cleanliness9.0

Kuala Lumpur - KUL

8.0/10
Efficiency8.0
Access8.0
Services8.0
Cleanliness8.0

Conclusion

Yes, it was a very short flight at an attractive fare but the various cock-ups made it not a too pleasant flight. Firstly, the request for a window seated ended up as a "windowless" window seat. Second, the IFE monitor at my seat was competely down, and could not even play the safety video (safety concern?), not even mentioning the non-existant IFE options. Third, even though we informed the crew after takeoff on the spoilt IFE monitor, the crew in the forward galley did not even attempt to reset the system. Understand that this was a short flight, but the crew should at least check back or attempt to explain that they are rather busy with service, instead of just ignoring the request. Probably it was my unlucky flying day, but this shows that a combination of minor slip-ups on such a short flight could still leave an unpleasant experience post-flight.

Information on the route Singapore (SIN) Kuala Lumpur (KUL)

3 Comments

  • Comment 420914 by
    cheapflyer.JP 60 Comments

    Hi,TerryYong.
    Thank you for your report.
    I'm sorry to hear that you were seated one of the "fake" window seats ,with the out of order IFE.
    My experience on Malindo B737-900 was not so good because My ship wasn't equipped with IFE. They seems to remove costly IFEs for the further rename to batik Malaysia. I was bit disappointed because they tried to get on the track of the pure LCC.

  • Comment 420931 by
    ItsKevin 26 Comments

    Hi Terry! Thanks for reporting!
    Why they don't serve snack anymore? They do some cost cutting, like what happened in Batik Air?

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