Review of Singapore Airlines flight from Hong Kong to Singapore in Business

SIA

SQ - Singapore Airlines

Flight taken on 29 December 2019
SQ 865
19:28 03h 32m 23:00
Class Business
Seat 19A
TerryYong
5,402 · 96 · 1 · 8

Unlike the way up, the flight back to Singapore was via Hong Kong on SQ. SQ offers through check-in from Shenzhen Shekou Port to SIN via HKIA. Shekou port was about 40min cab ride from my hotel at Futian. It was a rather big and new ferry and cruise terminal.


Singapore Airlines Hong Kong → Singapore

There were designated check-in counters for the various airlines which offers through check-in from ferry onto the connecting flight at HKG. Baggage were tagged and sent all the way to SIN via HKG. Boarding passes were also issued.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Cleared departure immigration and security and headed towards the ferry boarding gate. I would be traveling in 'First' class on the ferry. There was a separate waiting area for First class passengers, but the seats were not much different than the rest, just with a leather padding. Also, segregation of the First class area and the others were not enforced.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Boarding of ferry commenced. First Class was on the upper deck, and it was more of a lounge-style seating. Nothing too fanciful.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

There was an attendant who offered a choice of drinks and snacks.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

My selection, and no, we were not allowed to have more than 1 drink and snack per person.


Singapore Airlines Hong Kong → Singapore

If the complimentary snack and drink is insufficient, there are more choices available for purchase.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

It was only a 30min ferry ride to HKIA and very soon we docked at HKIA's Skypier, which was connected to the main terminal via an underground people mover. Went to the SQ desks at Skypier to request for my bags to be priority-tagged (they can't do it in Shekou), and also changed my colourless boarding pass to the signature blue-trimmed Business Class boarding pass. You can also claim the HKG airport tax-refund as technically, you are only transiting in HKG.
After security and a short ride on the people mover, we were at the main terminal building where we did a bit of shopping for local snacks.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Weather was wet and gloomy today.


Singapore Airlines Hong Kong → Singapore

Headed to Silver Kris Lounge before departure.


Singapore Airlines Hong Kong → Singapore

Upon entry, there was an attended bar.


Singapore Airlines Hong Kong → Singapore

Lounging area.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

And the dining area.


Singapore Airlines Hong Kong → Singapore

The buffet spread was decent.


Singapore Airlines Hong Kong → Singapore

Cold beverages in the fridge.


Singapore Airlines Hong Kong → Singapore

Hot finger food and dimsum.


Singapore Airlines Hong Kong → Singapore

Salads and desserts.


Singapore Airlines Hong Kong → Singapore

Selection of hot dishes, including served-to-order wonton noodles and laksa which can be ordered from the lounge staff.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Interesting soy beancurd station.


Singapore Airlines Hong Kong → Singapore

Selection from the buffet. The spread was pretty decent, with the cook-to-order choices a bonus.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Headed to the gate where our Dreamliner was already prepared for departure. The flight was downgraded from the B773ER due to the reduced premium seat demand over the holiday season, hence offering less premium seats and more economy seats.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

29 December 2019
Singapore Airlines
SQ 865
Hong Kong (HKG) - Singapore (SIN)
B787-10
9V-SCE
Business Class
Flight Time: 3H33M

Boarding had already commenced. There was only one aerobridge in use. Newspapers and economy earphones were available at the door.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Welcomed at the door and turned left into the Business Class cabin with the New Regional Business Class seats.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

View of my seat. Pillow and blanket already placed on each seat.


Singapore Airlines Hong Kong → Singapore

As there was a family at the last 2 rows and with the Business cabinbeing half empty, I moved forward to row 17.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Noise-cancelling headphones already placed in the side compartment.


Singapore Airlines Hong Kong → Singapore

Inflight literature and menu. The January selection of the IFE and Silver Kris mag were already loaded.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Starting (and also the last on the flight) with a hot towel.


Singapore Airlines Hong Kong → Singapore

Followed by a glass of Laurent-Perrier La Cuvee Brut.


Singapore Airlines Hong Kong → Singapore

Another cabin view before we pushed back. Load factor was about 50% in Business. Economy seemed rather busy though.


Singapore Airlines Hong Kong → Singapore

Pushed back and safety video played, followed by the instructional video for the New Business Class seats.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

It was a lengthy taxi to the runway due to bad weather and a long line of departures.


Singapore Airlines Hong Kong → Singapore

Started on my IFE selection in the meantime.


Singapore Airlines Hong Kong → Singapore

Finally departed about half hour behind schedule.



Singapore Airlines Hong Kong → Singapore

As the seatbelt signs were turned on due to the bad weather, my requested Mocha could not be served. Hence requested for a non-alcoholic cocktail of Midsummer Breeze, which was served with a pack of mixed nuts.


Singapore Airlines Hong Kong → Singapore

Lets take a look at the menu for the flight.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Selection for the SQ866 SIN-HKG sector.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

And of course the elaborate beverage list.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

After the seatbelt signs were switched off, I visited the lav, which was clean and well-stocked with the usual amenities.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

My mocha was delivered shortly after.


Singapore Airlines Hong Kong → Singapore

And dinner serviced commenced.


Singapore Airlines Hong Kong → Singapore

Starter was a marinated prawn salad with citrus dressing. The prawns were fresh but I am not a fan of the sourish dressing.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Assorted bakery items were offered.


Singapore Airlines Hong Kong → Singapore

For the main, I chose the Roast Duck soup noodles, which was tasty and warming. The portion of duck meat was substantial as well.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Strawberry ice-cream for dessert.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Followed by a selection of cheeses and fruits.


Singapore Airlines Hong Kong → Singapore

Meal service in progress.


Singapore Airlines Hong Kong → Singapore

My friend has the Shi Quan Wei Mei Chinese cuisine, which started with a selection of Chinese appetisers.


Singapore Airlines Hong Kong → Singapore

Main was a delicious Pork Ribs with pumpkin rice.


Singapore Airlines Hong Kong → Singapore

Ending with a Roasted Walnut soup, which was weirdly served cold. Normally such Chinese dessert soups are served warm, though the IFM did kindly offer to warm it up if we would want to.


Singapore Airlines Hong Kong → Singapore

Ending with a cup of Maofeng tea and praline.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

1.5hrs to go, and spent the rest of the flight surfing the IFE selection.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

Cosy empty cabin.


Singapore Airlines Hong Kong → Singapore

We were soon approaching Singapore.


Singapore Airlines Hong Kong → Singapore

Landing on Rwy02L.


Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore
Singapore Airlines Hong Kong → Singapore

High humidity outside and windows all fogged up as we taxied to Terminal 3.


Singapore Airlines Hong Kong → Singapore

Last view of my seat before disembarking.


Singapore Airlines Hong Kong → Singapore

At the last B-gate of Terminal 3.


Singapore Airlines Hong Kong → Singapore
Display all

Product ratings

Airline

Singapore Airlines 8.9

  • Cabin9.5 / 10
  • Cabin crew8.0 / 10
  • Entertainment/wifi9.0 / 10
  • Meal/catering9.0 / 10
Lounge

Singapore Airlines Silverkris Lounge - Business7.6

  • Comfort7.5 / 10
  • Meal/catering8.0 / 10
  • Entertainment/wifi8.0 / 10
  • Services7.0 / 10
Departure airport

Hong Kong - HKG8.9

  • Efficiency8.5 / 10
  • Access9.0 / 10
  • Services9.0 / 10
  • Cleanliness9.0 / 10
Arrival Airport

Singapore - SIN9.0

  • Efficiency9.5 / 10
  • Access8.5 / 10
  • Services9.5 / 10
  • Cleanliness8.5 / 10

Conclusion

A standard SQ Business Class affair on this flight. Though the IFM was friendly and more personable, the rest of the more junior 'blues' lacked personality and engagement. Not that the service was not good, just that it was more of a 'touch-and-go' type of service delivery with nothing memorable. Overall, an SQ-average (SQ's average may be higher than other airlines' average) business class experience.

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Comments (1)

  • Really love the look of the new regional J cabin; it looks so futuristic.

    Too bad about the crew--sounds like they may have been a bit "robotic" ?

    But then again...

    Overall, an SQ-average (SQ's average may be higher than other airlines' average) business class experience.

    Exactly...SQ's average blows most carriers' service out of the water.

    Thanks for sharing another lovely report

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