Review of Singapore Airlines flight Hong Kong San Francisco in Premium Eco

Airline Singapore Airlines
Flight SQ 2
Class Premium Eco
Seat 34D
Aircraft Boeing 777-300ER
Flight time 11:55
Take-off 30 Nov 17, 23:40
Arrival at 01 Dec 17, 19:35
SQ   #2 out of 123 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 505 reviews
jetsetpanda
By SILVER 2807
Published on 15th January 2018
Hi and welcome to the final segment of this series.

Below is the summary of my schedule:

SFO-HKG on SQ Premium Economy - click here
HKG-BKK on TG Business - click here
BKK-HKG on TG Business -click here
HKG-SFO on SQ Premium Economy - you are here.


We took the Airport Express shuttle from the hotel and checked in at the SQ counter in Central. I had requested a wheelchair for one of our passengers and was advised that the boarding pass for that pax will be issued at the SQ airport counter which I found puzzling. Once we arrived at the airport, I proceeded to the empty counter and a nice agent advised me that she had to coordinate the wheelchair pick up and advised us to return to the counter 1 hr. before dept. to meet the wheelchair.

We were at the airport 3 hrs. before dept. and was planning to go to the lounge to spend time there. There were 4 of us (3 on SQ and 1 on QR). As a *A Gold member I could only bring 1 guest into any of the lounges, so I ended up purchasing 2 passes at the UA Club which was the only option for accommodating all of us. Paying for 2 passes at the UA Club was not painful at all. All I can say is thank God for Ebay. ;)

I explained our situation to the SQ agent and she agreed so she issued the boarding pass and coordinated for the wheelchair to pick us up in front of the SQ lounge 30 min. before dept. Going through security and immigration was rather quick and we took the train towards gates 60-80. The UA Club is located near gate 61.

UA Club


This is a spacious lounge with plenty of seating in different sections and an open structure with views into the terminal which allows for natural light during the daytime but at the same time you can hear every announcement that is made and can be a bit noisy. There is a good choice of catering, but the quality at the SQ one is better IMHO.

Entrance.

Two efficient agents welcomed us inside. There is a corner to store the luggage but few people used them.

photo ua club hkg 1 - copyphoto ua club hkg 24 - copy

Once inside you come across the central buffet area. There is an assortment of cold items like salads, fruits, sandwiches and wraps.



Hot dishes are also available.



The soup station featured a Vietnamese type of soup with meatballs.

photo ua club hkg 20 - copy

Cheese station.

photo ua club hkg 2 - copyphoto ua club hkg 3 - copy

Water station.

photo ua club hkg 23 - copy

Interior.



Beverage counter inside.



Business center.

photo ua club hkg 17 - copyphoto ua club hkg 18 - copy

My snacks.



I asked for a shower and the agent gave me a pager. I counted 2 showers at the club and within 20 min. I was paged.

The shower was roomy and featured Cowshed toiletries.



If you don't have access to the lounge there are chairs to relax in the terminal at HKG.

photo ua club hkg 39  revised - copy

It was time to head to the SQ lounge. You might remember that there was a train that we took after we went through immigration to gates 60-80. However, this train only runs in one direction so if you need to return to the lower gates your only option is to walk back.

photo dsc01766 - copyphoto dsc01769 - copy

We arrived at the SQ lounge and waited for maybe 30 min. inside. The flight was slightly delayed by about 10 min. so the wheelchair took a bit longer. Once it arrived everything went smoothly and we were one of the first ones to board.

Gate.

photo sq 2 hkg-sfo 2 - copy

Earphones and periodicals were available before entering the airplane.

photo sq 2 hkg-sfo 4 - copy

Friendly and smiling crew welcoming pax aboard.

photo sq 2 hkg-sfo 5 - copy

One of the FA's escorted us to our seats. That was a great touch.

photo sq 2 hkg-sfo 6 - copy

The cabins were decorated wit holiday ornaments and there was a festive ambiance aboard.



My seat.



Menu.



FA distributing hot towels after everyone was seated. She had a great attitude and was always smiling. She followed up later with the kits.

photo sq 2 hkg-sfo 18 - copy

Another FA stopped by to give me a personal welcome and made some small talk. I appreciated this level of attention that made the flight more enjoyable.

photo sq 2 hkg-sfo 19 - copy


The new safety announcement was played. Beautifully shot but the pace was somewhat slow.

photo sq 2 hkg-sfo 20

After take off the meal service started with FA's delivering special meals first. I opted for the Chicken Parmigiana which was a nice choice. I noticed that some trays have a small glass while others do not. This also happened on the outbound flight. A bit inconsistent on the part of SQ.



After dinner ice cream was distributed.




I stretched my legs after the meal service and here is a shot of the snacks available in the galley.

photo sq 2 hkg-sfo 29 - copyphoto sq 2 hkg-sfo 31 - copy

Bottles of water were already placed in the compartments by the side of the leg.

photo sq 2 hkg-sfo 34 - copy

A bit later another FA passed around with the basket of snacks in the PEY cabin. I requested some nuts which were not in the basket and she replied that she will bring them to me later. She never came back with the nuts.

I browsed the IFE randomly and took a short nap. Eventually I woke up and it was time for the second service. The FA automatically filled the glasses with orange juice. I saw that Poached Eggs were offered and I was excited to try this dish.


Unfortunately the poached eggs were a bit too cooked for my liking. I expected running eggs.

photo sq 2 hkg-sfo 40 - copy

We finally arrived in SFO and cleared Immigration quickly.


Thank you very much for reading and for those who have followed me since I started posting my first FR and taking the time to comment, I appreciate your support. It's always nice to meet people that shares one's interests and I'm glad that I had to opportunity to have met a few of you and hope to continue to cross paths with others in the future.

Life is short and the future is never guaranteed, so make the most out of the present and keep traveling. ;)

Safe travels.
See more

Verdict

Singapore Airlines

8.6/10
Cabin8.0
Cabin crew9.5
Entertainment9.0
Meal/catering8.0

United Airlines Red Carpet Club

8.8/10
Comfort9.0
Meal/catering8.0
Entertainment9.0
Services9.0

Hong Kong - HKG

9.5/10
Efficiency10.0
Access10.0
Services9.0
Cleanliness9.0

San Francisco - SFO

9.5/10
Efficiency9.0
Access10.0
Services9.0
Cleanliness10.0

Conclusion

SQ PEY cabin is small and intimate, but the comfort of the seats on the 777's is too narrow for my liking. The primary reason that one would be willing to shed more money for PEY is comfort and in this case SQ does not seem to offer the same level as other competitors. In addition, the amenity kit is too lacking and an addition of slippers would be appreciated.

Catering in Y is great, but for PEY I think SQ should put more effort to differentiate between the two classes. SQ PEY is an attractive proposition at the right price. If the price is the same across, i feel that one can get better value on other carriers. From the reports that I have read about BR, the seat is wider, there are dedicated WC's right behind the cabin, amenity kits even provide creams and toiletries, and the meals are a step up from Y. On NH and JL, they even include lounge access.

Cabin crew is top notch and are always pleasant to deal with. That has always been one of SQ's strengths.

Informations on the route Hong Kong (HKG) San Francisco (SFO)

The contributors of Flight-Report published 6 reviews of 3 airlines on the route Hong Kong (HKG) → San Francisco (SFO).


Useful

The airline with the best average grade is with /10.

The average flight time is 12.0 hours and 8.0 minutes.

  More informations

10 Comments

  • Comment 427654 by
    NGO85 1624 Comments

    Thanks for sharing Adan!

    “the quality at the SQ one is better IMHO.”
    - Agreed, but UA is still better than TG IMO. UA has a nice open space above the terminal and has pretty good views. HKG UA Club is still one of the best and has so much more on offer than the one in NRT. The SQ Lounge is just so dark and windowless, that’s its only issue (but common amongst all the lounges near security).

    “I opted for the Chicken Parmigiana”
    - Maybe I’m missing something, but what really distinguishes this from a standard Y meal? Compared to some carrier that offer pseudo-J meals for the main meal, SQ doesn’t seem to really up its catering a whole lot from what they offer in Y. A real glass and metal cutlery hardly makes up for better quality meals. Compared to NH/JL/OZ/KE catering on TPACs, there isn’t a ton of difference from Y catering.

    “She never came back with the nuts.” ==> She knew you had a US passport so figured you were used to UA service standards ;)

    “I saw that Poached Eggs were offered and I was excited to try this dish.”
    - Complete with sausage and baked beans, a true English breakfast. I think you’d be hard pressed to find really well cooked runny eggs on a plane unless it was cooked to order in the galley.

    All in all, I guess for HKG-SFO service, SQ has the best product for nonstop service, but catering cuts are evident in your report. Looks to be a good overall hard product though and the screen is nice. I guess the mileage earnings are also a pro for W versus discount Y as well.

    • Comment 427685 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Michael.

      "HKG UA Club is still one of the best and has so much more on offer than the one in NRT. "
      - I agree that this lounge is better than TG. Of all the *A lounges in HKG, TG is the weakest. I have never visited the one in NRT, but many travelers consider the HKG one the best in the system. Personally I think that the UA Club in LHR is the best followed by the HKG one.

      T"he SQ Lounge is just so dark and windowless, that’s its only issue (but common amongst all the lounges near security)."
      - Don't forget uncomfortably crowded too.

      "..what really distinguishes this from a standard Y meal?"
      - Nothing. it's a Y meal. SQ serves regular Y meals in PEY. The only advantage is that you can "Book the Cook" and pre-order a meal in this cabin. That's it. Oh and the availability of champagne. I don't often drink alcohol so that benefit is not that useful for me. For those traveling in regular Y this is a very good meal indeed.

      "She knew you had a US passport so figured you were used to UA service standards ;)"
      - Yes but at least whenever I fly UA I get seconds or thirds. ;)

      "I think you’d be hard pressed to find really well cooked runny eggs on a plane unless it was cooked to order in the galley."
      - You might be right. Perhaps it's a safety issue too and God forbid if someone gets salmonella from uncooked eggs. Imagine the liability and lawsuits.

      "SQ has the best product for nonstop service, but catering cuts are evident in your report."
      - Only if the price is very competitive. I wonder if CX offers a better hard product though. If UA follows AA lead and introduces a PEY product, that would be interesting to see. Time will tell.

      "I guess the mileage earnings are also a pro for W versus discount Y as well."
      - Discounted Y on SQ hardly earns anything.

      Thanks for your comments and visit.

  • Comment 427709 by
    Numero_2 SILVER 8149 Comments

    Thanks Adan !

    The UA lounge is usually not crowded in the evening and the soup added with lime and chili is to die for. ;)

    It's unusual to be personnally greeted as a *G member when flying other airlines than the one to which your FFP is affiliated. SQ does here a small detail in the good direction for customer's experience improvement.

    "I noticed that some trays have a small glass while others do not." -> This is not really serious from SQ and it could be easily improved by noticing the caterer about that miss.

    "After dinner ice cream was distributed." -> Hägen-Dazs. How premium. :P

    "She never came back with the nuts." -> She believed you would fall asleep in between. ;)

    "Unfortunately the poached eggs were a bit too cooked for my liking. I expected running eggs." -> I had the same disappointment with BR in J.

    Let's wait for your next FRs. ;)

    • Comment 427844 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Clement,

      " the soup added with lime and chili is to die for. ;)"
      - You know how to enjoy your stuff. :)

      "It's unusual to be personnally greeted as a *G member when flying other airlines than the one to which your FFP is affiliated."
      - That's what I thought too. This is not Oneworld after all, but it's always nice to be pleasantly surprised. Not only that but at the end of the flight the FA thanked me for flying SQ and wished me and my companions a welcome return. I made sure that his great customer service got recognized by writing a letter of praise.

      " Hägen-Dazs. How premium. :P"
      - Would you rather see them serve Mövenpick? :P

      "She believed you would fall asleep in between. ;)"
      - I'm sure some do after that generous gourmet meal :P

      " I had the same disappointment with BR in J."
      - Now that is something to get really disappointed about.

      "Let's wait for your next FRs. ;)"
      - Ha ha! Your optimism is charming mon ami. ;)

      Thanks Clement for commenting. It's always a pleasure.

  • Comment 427731 by
    TerryYong GOLD 36 Comments

    Looks like SQ has started cutbacks in PEY even though the offerings in PEY is nothing fantastic to begin with. The tablecloth over the tray is now gone!

    • Comment 427845 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Terryyong! Wow, this is quite a surprise and I mean it in a delightful way. ;)

      i didn't know that SQ used to place a tablecloth for PEY, but if you say so then cuts are evident which is a shame. I guess LCC's are taking a share of the legacy's market share to the point that they are becoming a threat. I believe that there is enough room for everyone to co-exist and cost cutting is not the only recourse to take.

      Your comments are appreciated and thanks for visiting.

  • Comment 428013 by
    KévinDC TEAM GOLD 4474 Comments

    Hi Adan, thanks for a lovely series of reports! SQ W seems like a nice way to cross the Pacific. From your 2 reports on the W Product, it does look like the seats are on the narrow side. Previously, I thought that this may have just been an optical allusion due to the design of the seats and colors, but your reports confirm they are narrow. Seatguru says the seats are 19.5" wide, but we all know that's not always super accurate.

    A fabulous crew as one would expect from SQ--this really makes for a pleasant flying experience. I'm actually surprised by the basic-ness of the catering in both of your reports. I would expect that SQ would have much more upgraded catering for W.

    Re: the UA Club, it's always funny how U.S. carriers' lounges are much better outside of the U.S. than at their own home bases. For UA, the one lonely Polaris lounge is the exception of course. At least with your non-UA *G you can get into UA clubs on domestic flights, whenever they get around to improving them.

    Thanks again for this series!

    • Comment 428189 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi Kevin.

      "I'm actually surprised by the basic-ness of the catering in both of your reports."
      - I'm actually surprised by this as well, considering that BR and CX meals in PEY are a step up from Y. We will see about UA PEY later this year. Hopefully SFO-HKG is one of the routes that will feature this new cabin. Matter of fact with HX coming to SFO it will put some heat on UA.

      Thanks for your comments.

  • Comment 444438 by
    Rl 777 812 Comments

    I presume I am severely late to the party, but nonetheless thank you for sharing this great FR with us.

    “so I ended up purchasing 2 passes”
    Nice of you!

    Nice pictures from the lounge.

    At first I forgot you were flying in Y+, when looking at the first meal. At least you described your choice as a “nice choice”, which I suppose is an indication of it being satisfactory?

    “in this case SQ does not seem to offer the same level as other competitors.”
    Even worse regarding the A350 in Y+, where the seat width is the same as the width in Y in some 777s and their A380s.

    However, it seemed like you had a hospitable crew onboard which is always nice to see, in fact for me that is one of the most important points in an overall flight experience.

    Have a good one, see you!

    • Comment 444591 by
      jetsetpanda SILVER AUTHOR 2277 Comments

      Hi RI 777.

      "I presume I am severely late to the party..."
      - It's never too late. ;)

      "At least you described your choice as a “nice choice”, which I suppose is an indication of it being satisfactory?"
      - SQ meals are very good for Y. For Y+ they could be better but still pretty acceptable.

      "Even worse regarding the A350 in Y+"
      - There is "room" for improvement here. :P I'm surprised that SQ did not come with a product that sets the bar.

      "in fact for me that is one of the most important points in an overall flight experience."
      - I agree. Crew attitude can either make or break a flight. If it's good you can overlook other things.

      Thanks for your feedback. Glad you enjoyed the FR.

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