Review of SriLankan Airlines flight Singapore Colombo in Economy

Airline SriLankan Airlines
Flight UL303
Class Economy
Seat 58A
Aircraft Airbus A330-200
Flight time 03:45
Take-off 15 Jan 18, 15:05
Arrival at 15 Jan 18, 16:20
UL   #37 out of 93 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 64 reviews
By 2179
Published on 5th June 2018
Here's Trip Report 25

SIN-CMB Sri Lankan Airlines| Singapore to Colombo| Airbus A330-200 (UL303| 4R-ALJ) - 15th January 2018

photo ul303


Back again at Singapore-Changi International Airport (SIN), my usual transfer point from the east en-route home to Colombo, SriLanka (CMB)

With quite a few carriers operating on the SIN-CMB route, dominated by Sri Lankan Airlines, connecting both cities with 3 daily frequencies, followed by Singapore Airlines operating its Airbus A330-300 and its subsidiary Silk Air operating their narrow bodied Boeing 737-800's on this route, along with Emirates being the only other airline operating a daily 5th Freedom red-eye flight thereby making this an incredibly lucrative sector

With Emirates being my first choice, due to its price being comparatively lower than the other carriers on the SIN-CMB route. My connection from KUL to SIN had to be changed last moment to Jetstar Asia from Scoot due to a significant difference in fare.

However, this allowed me to book a Multi City Itinerary (CMB-KUL /SIN-CMB) on SriLankan Airlines for quite an impressive price

1. CMB- KUL ( Sri Lankan Airlines- UL314)
2. KUL-PEN (AirAsia- AK6112)
3.PEN-KUL (AirAsia- AK6131)
4. KUL-SIN (Jetstar Asia- 3K684)
5. SIN-CMB (Sri Lankan Airlines- UL303)
You are here!

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With plenty of time before my outbound connection, my plans were to visit "Mustafa Center" and also the Mount Palmer area to visit the Habib Nuh Mausoleum.
A chat with the immigration officer made it clear that with peak traffic it may take a longer time to make it back to the airport on time for my connection so I was advised not to make the trip.
Uber was unfortunately on "Surge" which further discouraged me from getting out of Changi Airport.

photo 1

A quick stop at Starbucks and lunch at Burger King (played it safe this time, without having "Laksa" which was absolutely horrible the last time) and a little window shopping saw time by

My loyal travel companion FlightRadar24 notified me that I'd be getting 4R-ALJ yet again.
I was really looking forward to flying on Sri Lankan Airlines state-of-the-art Airbus A330-300 series back home on this sector, however I was destined to fly on ALJ for the second time. (The first being my onward flight to KUL from CMB just a couple of days before this flight). CMB-KUL (UL314/4R-ALJ) 11th January 2018

Why Singapore Changi is on my Top 3 Airports is because of its wide selection of places to eat, relax or grab a cup of coffee. Friendly airport staff and remarkable spots for Spotting.

Firefly ATR72-500
photo photo 1-15-18 10 42 47 am

Eva Air Boeing 777-300ER
photo photo 1-15-18 9 56 51 amphoto photo 6-5-18 3 20 57 pm

VietJet Airbus A320-200
photo photo 1-15-18 11 16 30 am

And here's Sri Lankan Airlines Airbus A330-200 (4R-ALJ)
photo photo 6-5-18 3 21 29 pmphoto photo 1-15-18 12 23 46 pm

Airline: Sri Lankan Airlines (ALK/UL)
Aircraft: Airbus A330-200
Registration: 4R-ALJ
Flight: UL303
Seat Number: 58A
From: Singapore Changi International Airport (SIN/WSSS)
To: Colombo-Bandaranaike International Airport (CMB/VCBI)
Departure Gate: B3
Departure Time: 15:20
Date: 15th January 2018

Boarding started pretty quickly from Gate B3 which had a more restricted view of the air-side


Was welcomed into a decent, yet worn out Cabin, something that was quite expected with the seats being uncomfortable too,but acceptable for a medium-haul flight
"realizing the fact that ALJ was Configured exactly as ALH (the A330-200 in OneWorld Livery) with a standard 2-4-2 Y Class Layout.The pair even shared a common Safety Card, which was marked as Airbus A330-200 (J/H)"

IFE available on this flight was above par for a 3.5 hr flight with a good selection of content available
The seat pocket contents were the same as my inbound flight to KUL
photo photo 1-15-18 12 37 22 pm

The window pane was terribly scratched, which drastically affected the quality of my pictures and videos
Even though I did have an option of switching seats and settling in the forward cabin that did have a couple of vacant seats,the view from them was pretty unsatisfactory thereby I decided to stay at my pre-booked seat 58A

Take off was right on time and we hit cruising altitude

photo photo 1-15-18 12 58 34 pmphoto photo 1-15-18 1 00 01 pm

The Load factor on Y Class for today's rotation to CMB was around 70% full and I noticed many passengers connecting from Jetstar Asia's flights from Kuala Lumpur (KUL) and Jakarta (CGK) and a few flying in from Melbourne (MEL) as well

The Meal options for lunch service on today's flight was as choice between one Vegetarian and two Non-Vegetarian Options, which in my case was narrowed down to just a single option,mainly because Vegetarian wasn't my thing and for the fact that I didn't fancy Fish much. So Chicken was my "Protein of the day"
photo photo 6-5-18 3 22 01 pm

Chicken Kalu Pol Curry served with, Potato Curry and Steamed white rice was a on point and an impressive combination!
photo photo 6-5-18 3 22 33 pm

The portion served was fair enough and it tasted great! Definitely something that I missed even though it was just for a week! SriLankan had certainly revamped their in-flight catering which was a good sign. Accompanied with Salad (horrible), a Coke and Watalapam (A Coconut custard pudding infused with coconut milk (base) and jaggery,Cashew nuts with a load of spices)
An assortment of Fresh Juices and liquor were available for passengers along with Lion Lager, the Local Favorite.

Turbulence! at FL. 35,000!
By far the worst I've ever faced, taking a direct hit on the Airbus A330-200's ageing air frame!
The Cabin crew having to work extra hard to clear up the meal trays and to ensure that all the passengers were in their seats with seat belts fastened
photo photo 6-5-18 3 22 58 pm

Even though the Crew on this flight wasn't the best , and overall service was nothing compared to what I received on UL303 a few months earlier link it was still above average.
A couple of drink runs and a duty free run was carried out, but that was it. Seems like the crew on this flight were pretty exhausted too

Managed just to watch a single movie before taking a much needed nap and woke up to even more turbulence

With Sri Lanka in sight, ALJ landed smoothly back to its base at CMB, to much of the relief of most passengers who voiced out their "terrifying" experience on the turbulent ride to CMB.
photo photo 6-5-18 3 23 18 pm

Turkish Airlines Airbus A330-300 and SriLankan Airlines Airbus A330-200 (4R-ALH) at CMB
photo photo 6-5-18 3 23 46 pm

4R-ALH: SriLankan Airlines Airbus A330-300 in OneWorld Livery (Flew on this to CGK)
photo photo 1-15-18 4 24 19 pm

Immigration was absolute Chaos as always,with Airport services once again proving to be incredibly disappointing! Colombo Airport (CMB) lacks pretty much everything, and first impressions for any traveler would be guaranteed to be negative, starting off with,no WiFi being available, a handful of Airport Service staff running around (mostly incompetent) and a bunch of idiots trying to sell Washing Machines and Refrigerators at the duty free shops just after immigration! (Id rather not go on about it any further).
My suggestion would be to move this eyesore elsewhere, because its common scene that tourists do not visit Sri Lankan to purchase Washing Machines for Gods sake!

That'd be all for now.

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SriLankan Airlines

Cabin crew6.0

Singapore - SIN


Colombo - CMB



Information on the route Singapore (SIN) Colombo (CMB)

Les contributeurs de Flight-Report ont posté 12 avis concernant 4 compagnies sur la ligne Singapore (SIN) → Colombo (CMB).


La compagnie qui obtient la meilleure moyenne est Singapore Airlines avec 8.6/10.

La durée moyenne des vols est de 3 heures et 45 minutes.

  More information


If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 448745 by
    jish.b 283 Comments
    Nice report and thanks for sharing! Always nice to see a report with UL and CMB in it - pity that your experience seemed a little rough.

    I have had the opportunity to fly on 3 carriers on CMB-SIN-CMB: the first being on EK, the second on a horrible CX flight(s), and finally on SQ...
    • Comment 448760 by
      aaqib67 AUTHOR 51 Comments
      Thanks for reading!
      UL has always managed to be inconsistent in my opinion
      I really do hope they can bounce back from where they are right now.They still are a pretty decent airline, much better than a few other Flag-Carriers in the Region (AI/PK)
  • Comment 448766 by
    Thurya 79 Comments
    Hi Aaqib,

    Thanks for the trip report. SilkAir actually files newer B738s to Colombo. Great to see UL has mastered "kalu pol curry" in the sky. Wonder where they load catering for inbound flight. I have experienced patches of heavy turbulence in all my flights between CMB and SIN/KUL. Don't know whether this is common occurrence over the Bay of Bengal. Both hands up for the comments made regarding CMB. It badly needs a face lift both physically and socially.

    Thanks again!
    • Comment 448936 by
      aaqib67 AUTHOR 51 Comments
      Hi Thurya,

      Appreciate the correction. What i've realized is that SriLankan Airlines cater more efficiently on inbound flights to CMB. Even their Watalapam was good too (Oman Air dishes out a decent variant as well)

      Sadly loosing faith in UL and also CMB, lets hope they can up their game in the future

      Thanks for stopping by

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