Review of Nok Air flight from Chiang Mai to Bangkok in Economy

NOK

DD - Nok Air

Flight taken on 21 April 2018
DD8317
16:10 01h 10m 17:20
Class Economy
Seat 46A
Eric V P
1,607 · 86 · 2 · 0

Report #30: DD8317 - Flying with a bird
This will be my report on flying on Nok Air economy class from Chiang Mai to Bangkok DMK, a short-haul domestic flight within Thailand, on board their Boeing 737-800. This is the lightest report of all the 6 reports for the trip as I wasn't in an especially great mood to review (plus, it's a change from the usually long reports - mind you this is a part of the aviation tour)
Here are the 6 parts of the trip (which magically enough could be crammed into 3 days):
KUL - BKK on Malaysia A330-200 business class: Read here
DMK - CNX on Thai Lion Air 737 MAX 9 economy class: Read here
CNX - DMK on Nok Air 737-800 economy class: You are here
DMK - HKT on Thai Lion Air A330-300 premium economy class: Read here
HKT - BKK on Thai 777-200ER economy class: Read here
BKK - KUL on Malaysia A350-900 business/first class: Read here


Background


Since I wanted to try Thai Lion Air's new Boeing 737 MAX 9, I needed to return to Bangkok in time for my flight to Phuket. I had wanted to take Thai VietJet as it's cheaper, but I figured out it would be better to take Nok Air as it came with free water on board (seems minor, except that it's a part of the flights marathon so everything free counts) and advance seat selection and would be more convenient for me to enjoy the Saturday evening in Bangkok, which costed me ฿985 (US$32).


Nok Air Chiang Mai → Bangkok

Fun fact: Nok in Thai means bird, hence the report title (plus, how many bird-related things can you see later?)
I also availed myself of the free basic seat selection and opted for the one just behind the exit row (notice the bird image used to represent me there (1)).


Nok Air Chiang Mai → Bangkok

Trip to CNX and check-in


Technically my trip to CNX was the one on SL earlier, so there would be no review on how did I get to the airport.
After exiting the public/check-in area I needed to go through security again.


Nok Air Chiang Mai → Bangkok

The terminal had started showing some age.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Since I still had some time, I decided to check in at the counter, which was done in ~1 minute as there was no queue and I had no checked luggage. Notice the bird beak logo they use (2).


Nok Air Chiang Mai → Bangkok

The boarding pass, which was flimsy and more like a receipt.


Nok Air Chiang Mai → Bangkok

CNX's layout is rather weird that they put the escalator to the departure level in the middle of the check-in counters.


Nok Air Chiang Mai → Bangkok

Apart from that, there were quite few signages around.


Nok Air Chiang Mai → Bangkok

I passed through the dingy, narrow, and crowded corridor to go to the domestic departure area.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

I happened to see the same signage on HKT as well the day after, so did TG have some nationwide domestic lounge renovation going on?


Nok Air Chiang Mai → Bangkok

Security was also fast and I was done in ~1 minute. Needless to say, though, the amount of stanchion used are rather excessive.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

CNX transit area and departure


Boarding for SL513 (that is, the return flight for the same flight as I took before to DMK) was in progress.


Nok Air Chiang Mai → Bangkok

The waiting area was very basic, to say the least. I focused on reviewing the KUL-BKK flight earlier, so I took the rearmost seat and used two of the very few power plugs available to also charge my phone and laptop for the upcoming review.


Nok Air Chiang Mai → Bangkok

Either the airport was noisy or messy, but I didn't notice my flight was boarding (which was behind the larger queue for another flight's boarding).


Nok Air Chiang Mai → Bangkok

I used my mobile boarding pass to board, where the ground staff then noted my sequence number and let me board.


Nok Air Chiang Mai → Bangkok

I walked through the interstitial corridor past the domestic terminal through the international terminal.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

FD A320.


Nok Air Chiang Mai → Bangkok

The international departure from the corridor, which looked more respectable than the domestic one.


Nok Air Chiang Mai → Bangkok

My plane of the late afternoon, emblazoned with the bird beak logo (3; counted as it doesn't have the Nok text) and the bird-like livery (4).


Nok Air Chiang Mai → Bangkok

The walk was so far since my plane was at the far end of the international terminal (the plane previously operated as DD8316, so its gate positioning simply made barely any sense).


Nok Air Chiang Mai → Bangkok

After the walk through the international terminal I walked through the glass aerobridge.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

The plane of the day was HS-DBX, a 1 year old B738. Note how -DBX, like all DD and XW planes, have bird beak painted on the nose (5).


Nok Air Chiang Mai → Bangkok

There was a minor queue leading to the plane aisle and I soon went through.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

On board


Flight: DD8317
Plane: HS-DBX "Nok Tawan" (in Thai, means eagle (6))
STD/ATD: 16.10/16.09
STA/ATA: 17.20/17.01
Load factor: 81% Y(153/189)
Seat type: Standard economy class (window seat)
Details: https://flightaware.com/live/flight/HSDBX/history/20180421/0910Z/VTCC/VTBD
I was welcomed on board, had my ticket checked, and proceeded to my seat. While DD provided advance basic seat selection for free, they also sell the first 5 rows and emergency exit rows seats for a fee. Besides free coffee or tea, the first 5 rows come with an adjustable headrest while the emergency exit rows, as expected, come with additional legroom.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

The recline capability of the seat as well as the difference between first 5 rows and the rest can be seen here - I went for the free one so expect the seat like on the left to be reviewed.


Nok Air Chiang Mai → Bangkok

Theoretically overhead bins above the paid seats were designated only for those seated in the paid seats, but the other bins were so full they ended up being used by the rest. Also note how empty the exit row seats - only 2 out of 12 seats on those rows were taken, and among those who did they sat at row 44, the non-reclining one.


Nok Air Chiang Mai → Bangkok

DD use a larger hole seatbelt.


Nok Air Chiang Mai → Bangkok

Legroom shot. Notice the curved seatback, which follows the seat shell inside. Despite the additional legroom, the seat was very hard, arguably the hardest I've ever flown on. Furthermore, there was no pocket in the usual spot, leaving only the literature pocket behind the headrest.


Nok Air Chiang Mai → Bangkok

The recline button, which was smaller than usual.


Nok Air Chiang Mai → Bangkok

Goodies in the seat pocket include the safety card (not counted, see (2)) and in-flight magazine which title (deliberately or otherwise) can be voiced to mimic a bird voice (7). I didn't bother with the magazine since inside it was almost all in Thai.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Being an LCC, an in-flight menu and strangely enough a fare type brochure was present.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Last but not least, the plain airsickness bag.


Nok Air Chiang Mai → Bangkok

View outside with the winglet also bearing the bird beak logo (not counted, see (3)).


Nok Air Chiang Mai → Bangkok

The cabin prior to pushback - see the bulkhead with the wing design, which symbolizes nothing but bird (8)


Nok Air Chiang Mai → Bangkok

We soon pushed back.


Nok Air Chiang Mai → Bangkok

Safety demonstration was done manually.


Nok Air Chiang Mai → Bangkok

Take-off was uneventful and we climbed on our way to DMK, where we were hit with some turbulences.


Nok Air Chiang Mai → Bangkok

Free water service then commenced.


Nok Air Chiang Mai → Bangkok

The water bottle once again sported the image of, you guessed it, bird (9). However, the water was so small (150 ml) it barely quenched any thirst.


Nok Air Chiang Mai → Bangkok

In fact, they went so far as putting the bird wings and tail design as well, which was cute.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Coffee and tea service then commenced for paid seats passengers.


Nok Air Chiang Mai → Bangkok

Afterwards I figured out it would be the best time for a lavatory visit, which sported the same design as the ones on 737 MAX (that is, narrow and made my polo shirt wet again). At least it was clean, though, so that's a plus.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Their front galley, which was unoccupied. Since I forgot to ask for the load of the day during check-in or boarding I went through the aisle to count the number of empty seats and from there found the load factor.


Nok Air Chiang Mai → Bangkok

The cabin from the back.


Nok Air Chiang Mai → Bangkok

Cruise was fortunately not bumpy.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

CNX-DMK was a short flight so we soon descended and proceeded back to the rather unclear sky above Bangkok.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Fortunately the approach brought us through the busy Bangkok suburb to runway 21 (so no U-turn around DMK) and we landed at runway 21L.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

After landing the flight attendant gave the usual speech, but this time also noted the flight arriving 20 minutes ahead of schedule.
I thought I saw FD's King Power A320 earlier before I went to CNX?


Nok Air Chiang Mai → Bangkok

We then went to gate 42, which was good as it would mean a shorter walk out of the airport.


Nok Air Chiang Mai → Bangkok

Deplaning was uneventful.


Nok Air Chiang Mai → Bangkok

As usual, I thanked the flight attendant and deplaned through the aerobridge.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Arrival at DMK and post-arrival trip


After going out from the aerobridge I went through the dingy, narrow corridor for my pier, which looked way past its due.


Nok Air Chiang Mai → Bangkok

From there I went through the common walkway to the main building.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

Like on departure, the transit area marked the border between the renovated part and the old part.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

From there, it's an escalator ride down to the luggage claim area.


Nok Air Chiang Mai → Bangkok

Did I arrive at the correct airport?


Nok Air Chiang Mai → Bangkok

The luggage claim area was slightly crowded, especially on the SL carousel (they give free checked luggage allowances), but it was still manageable.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

I had no checked luggage, so I just left the area to the public area.


Nok Air Chiang Mai → Bangkok

The public transport signage for both bus and taxi point to the taxi bay - I accidentally just followed that sign and ended up going to the taxi waiting area.


Nok Air Chiang Mai → Bangkok

The tourist-targeted private bus service, which was way overpriced at ฿150 (US$4.75). When I said it was too expensive to my liking the staff said that it would be considered as cheap in my country (I'm based in Singapore where a 40 km trip by public transport would only cost a bit more than S$2 (US$1.33)) and offered me to haggle, but I was so fed up I went away.


Nok Air Chiang Mai → BangkokNok Air Chiang Mai → Bangkok

They happened to have a departure very soon, but otherwise they don't really have that many departures.


Nok Air Chiang Mai → Bangkok

Instead, I opted for the public air-conditioned airport bus service. It's more expensive than the non-airport buses, but it's way cheaper at ฿50 (US$1.6) or ฿30 (US$1) depending on the destination and operate with very limited stops. The buses were also more frequent at 5 minutes each for A1 and 30 minutes each for other buses.


Nok Air Chiang Mai → Bangkok

The interior of the public bus.


Nok Air Chiang Mai → Bangkok

I had the thought of having some mookata buffet for dinner quite away from the city centre, but between me still using Singapore/Malaysia time (which made me overestimate my departure time to HKT by 1 hour) and the rather few schedule padding I went to Khao San Road, which was noisy and crowded as ever.


Nok Air Chiang Mai → Bangkok

As expected, I went for some pad thai and (not photographed) mango with sticky rice.


Nok Air Chiang Mai → Bangkok
Display all

Product ratings

Airline

Nok Air 4.6

  • Cabin4.0 / 10
  • Cabin crew4.5 / 10
  • Entertainment/wifi4.0 / 10
  • Meal/catering6.0 / 10
Departure airport

Chiang Mai - CNX4.1

  • Efficiency6.0 / 10
  • Access4.0 / 10
  • Services3.5 / 10
  • Cleanliness3.0 / 10
Arrival Airport

Bangkok - DMK4.6

  • Efficiency5.0 / 10
  • Access5.5 / 10
  • Services4.0 / 10
  • Cleanliness4.0 / 10

Conclusion

Nok Air is an acceptable way to fly within Thailand, especially with the free advance seat selection and (albeit tiny) water. I should also applaud their consistency of using the bird theme throughout the flight. Other than that, though, I won't recommend it for longer flights especially due to their lack of free checked lugagge allowances, rock-hard seats as well as lack of entertainment (except for locals, of course - the magazine is almost all in Thai). In terms of the airports themselves, both CNX and DMK are more of a dump as CNX was way too cramped and had barely any amenities at the waiting room and DMK still sported the dingy corridors leading to the arrival hall.

Some thing done well for the trip:
+ Reasonable price (฿985 (US$32) one-way)
+ Fast hand baggage only check-in
+ Acceptable security
+ New plane
+ Free water provision (albeit small)

Things that can be improved:
- Drab, cramped transit area at CNX
- Few power plugs available at CNX
- Very hard seat
- Narrow sink in the lavatory
- Lack of reading material in English
- Dingy arrival area at DMK

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Comments (2)

  • Dear Eric,

    CNX Terminal location is weird because it is so old with lots of addition to the building. We would like a new terminal but they are considering moving a commercial airport entirely (leaving only Chiang Mai Air Force base at current location) decision is not yet confirmed.

    Your understanding is right. Thai Airways is renovating all their domestic lounge, but note that they only fly to Chiang Mai, Phuket and Krabi nowsaday. All other domestic routes were transferred to Thai Smile, as a result, those lounge are to be re-decorated into Thai Smile Corporate Identity too.

    • Thank you for reading!

      We would like a new terminal but they are considering moving a commercial airport entirely ....

      - They already have a differently designed international terminal, either added to the original one or just renovated - perhaps time to expand that further instead?

      All other domestic routes were transferred to Thai Smile, as a result, those lounge are to be re-decorated into Thai Smile Corporate Identity too.

      - Considering the rebranding, is there any chance of TG handing out all those routes to WE as well? If you notice carefully, BKK-USM seem to be a pretty interesting target since they're under TG and use the only narrow-body plane in TG's fleet (and they are already extremely outdated), but at the same time the fun would be gone if TG have the other major domestic routes (BKK-HKT/CNX/KBV) also handed out to WE.

      Once again, thank you!

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