Review of Jetstar Airways flight from Singapore to Denpasar in Economy

JST

JQ - Jetstar Airways

Flight taken on 12 June 2018
JQ117
05:20 02h 40m 08:00
Model Airbus A320
Class Economy
Seat 2F
Eric V P
1,819 · 68 · 0 · 1

Report #43: JQ117 - Low fares (except for last-minute travellers) forever
This will be my report on flying on Jetstar Airways economy class from Singapore SIN to Denpasar DPS, a short-haul flight within SE Asia, on board their Airbus A320-200.
Here are the 12 parts of the trip:



Background


As my friend notified me of JT's 744, the last 744 in Indonesia, mainly flying between CGK and DPS for the exodus season, I decided that I may as well make an extension to the Indonesia aviation trip after my phone interview. However, as the ex-CGK flights were completely full I opted for the flight from DPS - but not without catch: I would need to connect with the first available flight to DPS. and pray for it to be sufficiently on time for me to make it to the 744. As it was booked exceptionally late (i.e. 5 1/4 hours to STD) the flight costed quite a lot at S$209 (~US$153).


Jetstar Airways Singapore → Denpasar

Trip to SIN and check-in


From my campus I took the public metro train, connecting with the last shuttle train to SIN's metro station.


Jetstar Airways Singapore → Denpasar

I then arrived at SIN just a few minutes past midnight.


Jetstar Airways Singapore → Denpasar

Afterwards I made my way to SIN terminal 3 for the interterminal people mover to terminal 1.


Jetstar Airways Singapore → Denpasar

The interterminal people mover was as usual quite clean yet not too heavily occupied.


Jetstar Airways Singapore → Denpasar

FIDS of the midninght/early morning.


Jetstar Airways Singapore → Denpasar

As usual, SIN terminal 1 kept on having check-in counter renovations.


Jetstar Airways Singapore → Denpasar

I first tried doing my check-in at the kiosk.


Jetstar Airways Singapore → Denpasar

Since being a JQ flight I was ineligible for the kiosk check-in I proceeded to the manned counters.


Jetstar Airways Singapore → Denpasar

Despite the queue, I was through with my new boarding pass ~3 1/2 minutes later.


Jetstar Airways Singapore → Denpasar

My boarding pass for the early morning.


Jetstar Airways Singapore → Denpasar

As usual I proceeded through the ticket check and immigration, both of which I completed in 2 minutes.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

SIN transit area and departure


The transit area was rather quiet during the late evening.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

I then proceeded to the working area near Starbucks, which feature plenty of power plugs to charge my devices for the upcoming review marathon.


Jetstar Airways Singapore → Denpasar

The plane of the day was the plane in orange, VH-VGF, a 7 1/2 years old 320.


Jetstar Airways Singapore → Denpasar

As it was still very early morning, most shops were still closed.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

I then proceeded through security and boarding pass check, which was fast. However, I was unable to take photos of the security and therefore had the photo deleted.


Jetstar Airways Singapore → Denpasar

Situation at the gate.


Jetstar Airways Singapore → Denpasar

-VGF from the front.


Jetstar Airways Singapore → Denpasar

Afterwards a 60 minutes delay was announced as there were some issues with the flight crews. I ended up proceeding to terminal 2, tried to print my next flight's boarding pass at a transit hotel, and ran all the way back to terminal 1 for my flight, which I didn't document.
Boarding had already started as I arrived back at the gate.


Jetstar Airways Singapore → Denpasar

Boarding was fast and afterwards I proceeded to the corridor.


Jetstar Airways Singapore → Denpasar

The aerobridge still had quite a bit of queue.


Jetstar Airways Singapore → Denpasar

~2 minutes later I reached the plane.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

On board


Flight: JQ117
Plane: VH-VGF (Low fares forever/#jetstargeneration livery)
STD/ATD: 05.00/05.58
STA/ATA: 07.40/08.38
Load factor: 83%Y (150/180)
Seat type: Standard economy class (window seat)
Details: https://flightaware.com/live/flight/VHVGF/history/20180611/2100Z/WSSS/WADD
As I was welcomed by the crew, I asked if the crew for the flight was SIN-based (yes), to which I further asked whether it was usually the case since it was JQ instead of 3K (they occasionally have Australia-based crews as well as the Singapore-based ones).
Typical on 3K/JQ, the 1ABC seats feature additional legroom due to lack of partition wall.


Jetstar Airways Singapore → Denpasar

My seat was the window seat just behind the bulkhead seat.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

Boarding was still well underway.


Jetstar Airways Singapore → Denpasar

The seat feature a table, which was nonadjustable.


Jetstar Airways Singapore → Denpasar

The seat pocket contained the safety card as well as the Australian in-flight magazine (in contrast with the 3K one).


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

A menu was present as well, which typical of JQ was expensive.


Jetstar Airways Singapore → Denpasar

Last but not least, two airsickness bags on my seat pocket.


Jetstar Airways Singapore → Denpasar

We were parked beside JQ's 320.


Jetstar Airways Singapore → Denpasar

Safety demonstration was done manually as we pushed back.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

We then taxied for take-off at runway 20C.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

Take-off was uneventful and we soon climbed with some last views of Singapore and Batam.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

After the seatbelt sign was switched off customs form were then distributed. The Chinese tourists beside me seemed to have some difficulties so after I finished mine I tried to assist them using my passport and customs form except for the occupation part, where I ended up needing to call the flight attendant to explain to them.


Jetstar Airways Singapore → Denpasar

The view after we took off.


Jetstar Airways Singapore → Denpasar

As I was thirsty after the long run at SIN I opted for a glass of orange juice, which costed A$4 (~US$3).


Jetstar Airways Singapore → Denpasar

One major plus here was that they receive debit card for payment, and afterwards provided me with the electronic receipt after landing.


Jetstar Airways Singapore → Denpasar

I then checked the lavatory, which while basic was clean.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

The cabin seen from behind (yes, I went to the rear lavatory despite being seated at the front).


Jetstar Airways Singapore → Denpasar

The cruise was uneventful with clear skies. I ended up sleeping during most parts of the cruise as I couldn't sleep while at SIN.


Jetstar Airways Singapore → Denpasar

We then descended for approach towards runway 9.


Jetstar Airways Singapore → Denpasar

During descent I asked to change seat to the aisle seat (i.e. seat 2D) to prepare for my imminent connection so I didn't manage to take many photos, however after a short taxi we were then parked beside GA's 330.


Jetstar Airways Singapore → Denpasar

I was the first to exit the plane, followed by another person catching another flight to LBJ.


Jetstar Airways Singapore → Denpasar

Arrival at DPS and post-arrival trip


After I reached the building I went down to the arrival floor.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

I proceeded towards the immigration, though unfortunately the automated gates were not working so I was redirected to the manned counter, which took me 2 minutes to clear.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

Like at KUL main terminal the duty-free store was located between immigration and luggage claim.


Jetstar Airways Singapore → Denpasar

The luggage claim area.


Jetstar Airways Singapore → Denpasar

Since I didn't have any checked luggage I proceeded to the customs, where unlike at CGK every bag was scanned. I was cleared in 1 minute.


Jetstar Airways Singapore → Denpasar

After I had cleared customs I proceeded to the walkway towards the domestic terminal.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

From there I traveled through the series of corridors.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

You know you had reached the domestic terminal when you got to see the laid back-looking terminal, but there's still some more walk involved to the check-in area.


Jetstar Airways Singapore → DenpasarJetstar Airways Singapore → Denpasar

What follows next would be the flight on board JT's 744 (the last 744 in Indonesia), which you can read here.

Display all

Product ratings

Airline

Jetstar Airways 3.4

  • Cabin3.0 / 10
  • Cabin crew5.5 / 10
  • Entertainment/wifi2.5 / 10
  • Buy-on-board menu2.5 / 10
Departure airport

Singapore - SIN6.5

  • Efficiency6.0 / 10
  • Access6.5 / 10
  • Services6.0 / 10
  • Cleanliness7.5 / 10
Arrival Airport

Denpasar - DPS4.4

  • Efficiency4.0 / 10
  • Access4.0 / 10
  • Services3.5 / 10
  • Cleanliness6.0 / 10

Conclusion

The plane's livery made for an especially dark joke of how much I had paid, which were it not for chasing JT's 744 I wouldn't even partake in. Typical of 3K/JQ flight legroom was tight and service virtually nonexistent, though at the very least it brought me to DPS. SIN was as usual efficient and a breeze to get through, while DPS proved to be a pain to transfer at with arduous walks.

On overall, I would prefer flying with other carriers when possible on the route (did I say KL's 77W product was far superior?)

Some thing done well for the trip (airports):
+ Late night public transport provision towards SIN (but not at midnight)
+ Fast check-in at SIN
+ Fast immigration and security at SIN

Some thing done well for the trip (on board):
+ Acceptable cabin crew

Things that can be improved (airports):
- Few retail options on midnight at SIN
- Excruciatingly long international to domestic transfer at DPS
- Unusable automated immigration gates at DPS

Things that can be improved (on board):
- Exorbitant price S$209 (~US$153)
- 1 hour delay
- Tight legroom
- Expensive dining offerings

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