36 reviews
Check was done in terminal 2, aisle N.
Business passengers have their own check-in lane as well as complimentary checked luggage. Upon check-in, each business passenger would be given a Premium Plaza lounge pass.
Check-in was quick as there weren't many passengers lining up.
The Plaza Premium Lounge is near gate 40 in terminal 1, so guests will have to take the driverless train to get there. The lounge is just located 1 level up the main gate area, you can reach there either by escalator or an elevator.
The area is shared by 2 other airlines' lounges: Thai Airways and Emirates.
Upon entry of the lounge, you'll be greeted warmly by a member of the staff, where he or she will stamp and take away your lounge pass.
You can then choose to settle at the resting area (which I did) or proceed to the main dining area just next to the lounge. As I wasn't that hungry and I wanted to charge my device and take some rest away from the crowd, I chose to take a seat at the resting area.
The lounge resting area has very comfortable seats (or should I say couch), with USB charging ports just next to you. Light snacks such as cold meats, smoked salmon and dim sum as well as drinks like coffee, juice and alcoholic drinks are also available.
The lounge area also offers a panoramic view of the tarmac if you choose to sit in a more open area.
The flight was boarded on time at gate 210, which is located within the Midfield Concourse, requiring guests to take a train from terminal 1 in order to get there. This is the newest terminal of the airport at this moment, it mainly accomodates Hong Kong Airlines, some LCCs, Virgin Australia, etc.
Boarding was made first for business passengers, as well as those travelling with kids or requiring special needs, then followed by economy passengers.
This was the aircraft for the flight - a Boeing 737-800, with registration 9M-LNQ
Madlindo Air has very comfortable business class seats, given that the flight isn't long at all.
The business class cabin has only 3 rows, arranged in a 2-2 configuration.
It features 4 functions: lumbar support, recline, leg support and extended leg rest. There is also an IFE system.
The flight departed half an hour late due to heavy traffic waiting for departure at Hong Kong International Airport.
This is the IFE system. It features Hollywood, Indonesian, Chinese and Malaysian movies, with Hollywood movies being the main one. The movie variety is wide.
There's also a USB charging port under the screen and a power outlet just under the seat.
Cabin crew took our meal order before takeoff. It was a choice between Kung Pao Chicken Rice and Hainanese Chicken Rice, and I went for the latter because I'm afraid of spicy food.
The presentation of the food is decent, with proper cutlery. Entree was a bread and potato salad, and dessert was a piece of mango cake. The rice tasted very nice however the mango cake could've been a little bit cooler.
We landed in Kuala Lumpur International Airport 15 minutes behind schedule, meaning that we were able to catch-up 15 minutes of time during the flight.
This was an overall satisfactory flight, with most of the things going quite well and within expectations. Some minor things such as stocking the lavatory with amenities and occasionally taking care of passengers (e.g. offering drinks) would have made the flight better and giving a feeling of flying in business class. Crews were friendly and professional.
Les contributeurs de Flight-Report ont posté 10 avis concernant 4 compagnies sur la ligne Hong Kong (HKG) → Kuala Lumpur (KUL).
La compagnie qui obtient la meilleure moyenne est Cathay Pacific avec 8.4/10.
La durée moyenne des vols est de 3 heures et 43 minutes.
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5 Comments
Satisfactoty service, the seat although perfectly acceptable is not the lie flat offered by CX or SQ but I bet Malindo was also much cheaper.
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