Review of British Airways flight London New York in Business

Airline British Airways
Flight BA115
Class Business
Seat 14K
Aircraft Boeing 777-200
Flight time 08:20
Take-off 24 Jan 19, 13:45
Arrival at 24 Jan 19, 17:05
BA   #61 out of 134 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 736 reviews
rbix
By GOLD 1149
Published on 23rd September 2019
Hi everyone! Welcome to the second leg of the Winter 2019 travel series! After an amazing vacation touring around Europe, it was time for me to head back to New York flying on British Airways. I have to say, this trip was quite an extraordinary one, not only because I was at one of my favourites cities in the world, I finally got the chance to visit Paris along with Brussels. Even though I wanted to go to Amsterdam as well, it unfortunately didn't work out in the itinerary. However, I can definitely go there during the next trip to Europe! Anyways, without further ado, let's get to this report! ;)

Inbound flight can be found here!

Preflight


Anyways, it was a 20 minute drive to Heathrow Airport, and there was hardly any traffic while on the way. We made it at around 12:00 PM, which gave me just enough time to do everything such as checking in, going through security, and spending time at the lounge.

Terminal 5 Exterior
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Time to check-in!
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It did take some time to find the check-in counters for Club World since Terminal 5 was massive. So, I lost a bit of time trying to locate only to find it about 5 minutes later.
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Check-in counters
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The process was very smooth, with the total time of 5-10 minutes.
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Heading towards security
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Post-security


Airside
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FIDS
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Checking out the extensive duty-free area


I must say, LHR Terminal 5 is such a massive terminal that it was a bit difficult for me at first to navigate around.
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Luckily, the signs came in handy and I was able to find a British Airways Galleries lounge in Concourse A
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Heading to the lounge, which was a couple of escalator rides away
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Lounge entrance
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The Galleries lounge was another level up
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British Airways logo
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A model of a British Airways Airbus A380-800 at the entrance
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Lounge entrance
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This is one of the British Airways Galleries lounge at LHR Terminal 5, as there is another one at Concourse B (which I didn't know about that the time). To cut a long story short, I'd say that this lounge is quite decent. However in my opinion, I found it a bit too dark in some areas and not as glamorous as the Virgin Atlantic Clubhouse at Terminal 3


However, the upside towards this lounge would be the spacing, the organisation, and the food + beverages choices


More shots of the lounge


Boarding pass
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Some of the beverage choices
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I later found out that my flight to New York was going to be slightly delayed but didn't know why at the time. Hence, the new time of departure was 2:45 PM. So, I had plenty of time before I had to board the flight.
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After spending less than an hour at the lounge, I finally headed towards Concourse B
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It was a long trek going from one concourse to another


Taking the automated people mover to Concourse B


On the way to Concourse B
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Finally making it to the gate area
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Gate B43
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Well, time to head back home!
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Plane to JFK: G-ZZZA
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Taking the escalator towards the aerobridge


Walking down the aerobridge
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Another view of G-ZZZA
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Well, time to board!
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Some pre-flight information:
Date: 24 January 2019
Airline: British Airways
Flight Number: BA 115
Route: London (LHR) - New York (JFK)
Aircraft: Boeing 777-200
Registration: G-ZZZA
Distance: 3445 miles
Scheduled Departure Time: 1:45 PM
Actual Departure Time: 2:44 PM
Scheduled Arrival Time: 5:05 PM
Actual Arrival Time: 5:43 PM
Flight Time: 8 hrs 20 mins
Departure Gate at LHR: B43
Arrival Gate at JFK: 7

Inflight


Club World Business Class cabin
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My seat, 14K
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Water bottle and amenity kit found as I got to my seat
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Legroom, which was quite decent for a flight to the other end of the pond
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View from my seat, with a view of British Airways Boeing 777-200ER, G-VIIL, which will depart shortly for SEA as BA49
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The introduction of the inflight entertainment system
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Cabin views
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Welcome drink: Champagne
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Menus were then handed out
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Drink list
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British Airways Boeing 747-400, G-CIVG, preparing to depart as BA273 to SAN
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It took about half an hour for boarding to be completed and for the captain to make his welcome announcement, and apologising for the delay as the aircraft that was originally going to serve this sector, which was a Boeing 777-200ER, had some technical problems.

So, the reason for the delay was for BA to find a replacement aircraft which would fly this route to New York. So, this Boeing 777-200 (non -ER version) was available. I was a bit stunned by this, but it didn't really bother me as much as there was no significant difference between the two, besides having slightly different configurations.

Flight route
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Controls, headphone jack, and USB port
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Settling into my seat!
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Views from pushback
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British Airways Airbus A380-800, G-XLEI, which will depart as BA269 to LAX
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Views during the taxi


Etihad Airways Airbus A380-800, A6-APE, preparing to depart back to AUH as EY20
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Terminal 4
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British Airways Airbus A380-800, G-XLEA, preparing to depart as BA209 to MIA
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Swiss International Airlines Airbus A220-300, HB-JCD, preparing to depart for GVA as LX353
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Terminal 2 and a lot of Star Alliance carriers
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Taxiing to Runway 27L
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We then took off an hour behind schedule at approximately 2:45 PM

High above the clouds!
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A few minutes after departure
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See you soon, London!
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Hot towels were being offered
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Before I knew it, the crew came around with drink orders. I got myself a glass of Los Cabos de Urbezo 2017 from Spain
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After about 15 minutes, I decided to check out the entertainment system extensively and see how it compares to the Boeing 747-400
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To cut a long story short, it definitely looked a bit dated compared to the former, but luckily it was a touch-screen and was easy to use.

Time to continue where I left off!
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Now, it's time to enjoy the rest of this trans-Atlantic flight!
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Views outside
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Cabin views
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Before the meal service started, I made a quick visit to the bathroom, which is quite standard on most aircraft
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Once I got back to my seat, I came in just in time for the meal service!

The appetiser: Hoisin-glazed aubergine with daikon radish, carrot, and coriander. It was quite tasty!
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Even though things were going smoothly on this flight, the only downside was that the service was quite slow, and it took almost half an hour before we got to the main course.
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However, I was able to use this time to find something else to watch on the AVOD

Since I never got to finish Neighbors 2, I decided that this would be a good opportunity to watch it again!
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As time passed by, the main course finally arrived. I ended up getting the miso-glazed Atlantic cod with wasabi mousseline and wok-fried vegetables. If I have to be honest, I'd say that it tasted a lot better than it looked.
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For dessert, I decided to end it all of with some strawberry trifle with vanilla custard cream, which was amazing!!
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Besides a few delays, the whole service didn't take too long, as the crew cleared out the tables within half an hour.

Once I was done, I decided to check up the progress of the flight

Above the Atlantic Ocean, with approximately 6 hours left
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Cabin view with the lights slightly dimmed
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After another half hour, I was getting a bit tired and wanted to get some rest before arriving in New York. So as always, I set the seat to the flat bed position and get all the contents from the bedding package. It wasn't that difficult to make the bed.

Within a few minutes, I was ready for bed with the seat fully flat and the duvet all nicely spread out!
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I was able to get some sleep for 5 hours, and then woke up when the captain did his pre-arrival announcement saying that they are now starting the descent into New York and we had the usual 30 minutes until landing
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Cabin preparing for landing
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Filling out the US customs form
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View of the sunset
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Starting the descent
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Over Long Island
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Final shots before landing
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Before I knew it, we landed at John F. Kennedy International Airport at 5:43 PM, more than 40 minutes behind the scheduled arrival time. However, the taxi to the terminal was quite quick

Flight information
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Actual flight route
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Docking at gate 7, with a side view of British Airways Boeing 747-400, G-CIVX, about to depart back to LHR as BA112
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Post-flight


Disembarking/Arrival into JFK


Heading towards immigration, baggage claim, and customs


I breezed through immigration and customs, making it to the arrival hall within 10 minutes, despite this being an evening arrival.

Terminal 7 arrival hall
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Terminal 7 Arrival exterior
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I then called for an Uber, which took about 5 minutes. Afterwards, I met my driver and was on my way back home!
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See more

Verdict

British Airways

8.0/10
Cabin8.0
Cabin crew8.5
Entertainment/wifi8.0
Meal/catering7.5

British Airways (South) Galleries Club - 5A

8.5/10
Comfort8.0
Meal/catering8.5
Entertainment/wifi9.0
Services8.5

London - LHR

9.4/10
Efficiency9.5
Access8.5
Services10.0
Cleanliness9.5

New York - JFK

8.6/10
Efficiency7.0
Access8.5
Services9.5
Cleanliness9.5

Conclusion

Overall, I would say that this was an average flight on British Airways. It was nice to review the difference between a Boeing 747-400 and a Boeing 777-200. Despite the last-minute aircraft change, I don't think it affected my overall opinion of the flight, and I think a lot of factors made that up. In particular, the crew service, the AVOD, and as always, the seat. Although it was a bit older compared to the seats on the Queen of the Skies, it is still a comfortable one for a trans-Atlantic flight like this one.

I was quite excited when I first heard about the British Airways Airbus A350-1000 as the seats in business class look amazing, and I can't wait to try it out someday!! I don't know if that particular aircraft will serve the route to/from New York, but it would be definitely something to look forward to if that were to happen!

As always, thanks for reading this trip report. I hope you enjoyed reading it. I will be posting more trip reports in the near future. So, be sure to tune in next time for the Summer 2019 travel series which I'll be posting very soon! ;)

Information on the route London (LHR) New York (JFK)

The contributors of Flight-Report published 37 reviews of 4 airlines on the route London (LHR) → New York (JFK).


Useful

The airline with the best average rating is Virgin Atlantic with 7.9/10.

The average flight time is 7 hours and 31 minutes.

  More information

2 Comments

  • Comment 523888 by
    KévinDC TEAM GOLD 4938 Comments

    Hi Rbix, lovely report as always! Agree with you about the T5 Galleries lounge being dark in some areas. And you were at the South lounge which has the most light...the North lounge is mostly a mirror image on the north side of T5 but even darker.

    Other than that a pretty decent flight with BA in Club World. Love these seats when travelling as a couple...not so much when travelling alone, and the 747 upper deck is a much better experience, of course.

    Filling out the US customs form

    I'm surprised you don't have Global Entry as much as you fly internationally! Flying into JFK without GE is usually a nightmare...lucky it went quick for you this flight!

    Looking forward to upcoming series of reports!

  • Comment 524076 by
    rbix GOLD AUTHOR 71 Comments

    Thanks for the comment, KévinDC!! Luckily where I was sitting at the lounge, it was quite bright and I even got good views from the tarmac. However, I really think the lighting is one of the things that BA lounges can really improve on.

    Love these seats when travelling as a couple...not so much when travelling alone, and the 747 upper deck is a much better experience, of course.

    Yeah, I definitely agree!! Hopefully, I'll try it out if I get the opportunity to try out the 747 upper deck as well as the A350-1000 like I've mentioned in the conclusion.

    Generally, from what I've experienced, it's quite quick at immigration. But I might consider getting Global Entry in the future.

    Thanks so much once again, and happy travels!! ;)

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