Review of SriLankan Airlines flight New Delhi Colombo in Economy

Airline SriLankan Airlines
Flight UL192
Class Economy
Seat 8F
Aircraft Airbus A321neo
Flight time 03:35
Take-off 30 Sep 19, 05:15
Arrival at 30 Sep 19, 08:50
UL 58 reviews
aaqib67
By 909
Published on 28th March 2020

srilankan airlines |DELHI to colombo |airbus a321Neo (ul192| 4r-ane - 30TH SEPTEMBER 2019



Welcome to Trip Report 34!


With my work in Delhi and Ajmer complete and a well spent, memorable experience in North India, the icing on the cake with regards to every trip would be to have a great flight back home.

 SriLankan Airlines managed to do just that!
Even with a few flaws here and there, the overall product delivered by UL on this sector back to Colombo can be rated as my personal best Best Narrow Bodied - Medium Haul flight in Economy on SriLankan Airlines to date


Departure was scheduled at 0515 hrs (+0530 GMT), which meant that we'd have to forgo our breakfast at The Ritz and thereby have an early morning checkout, breaking rest and head to the airport by at least 0230 hrs

Having returned to the hotel at 2300 hrs the previous night after dinner, sleeping wasn't going to be an option and I gave some priority to last minute packing, catching up on the news and making sure that my GoPro had sufficient memory for the return sector back to CMB


Watch the Entire Flight Report Here!



PRE FLIGHT


Having finished off online check in a day earlier, I was expecting a A321ceo. SriLankan Airlines currently operates two aircraft of this type, both being ex-Qatar Airways Aircraft  namely 4R-ABQ and 4R-ABR. Having flown on both aircraft in the past, I was looking forward to flying on either of them again

However UL had other plans in store!
FR24 revealed that the incoming aircraft from CMB was an Airbus A321neo (4R-ANE) flying on their first of two daily services to the Indian Capital Delhi (DEL) as UL191 

A Summary of today's routing:

SriLankan Airlines (UL/ALK)
Flight Number: UL192
Equipment: Airbus A321neo
Reg: 4R-ANE
Seat(s): 8F
From: Delhi- Indira Gandhi International Airport (DEL/VIDP) 
To: Colombo-Bandaranaike International Airport (CMB/VCBI)


We then booked ourselves an Uber to get us to Delhi-Indira Gandhi International Airport (DEL/VIDP)

Delhi Airport was busy as always even at 0300 hrs in the morning, with flights set for departure within India, The Middle East and I did notice a few long-haul services to San Francisco and London (Operated by AI) , Alitalia to Rome, KLM to Amsterdam and Aeroflot to Moscow being the standouts on the Departure board, Another airline which caught my eye was Iraqi Airways who operate 5 weekly frequencies to Baghdad from Delhi on their Boeing 737-800

UL's Check-in counters were open and quite surprisingly wasn't crowded which made the process a breeze.
Bags dropped off, we proceeded to immigration which thankfully was quick and it was on to the departure concourse to have some breakfast   


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At 0400 hrs, I really wasn't expecting any restaurant to be open or have a full menu available, however McDonald's didn't let us down. The service as on the slower side and they did manage to mess my order up but in the end I did get my freshly prepared Fillet-o-fish 


Was nice to see shops and restaurants open at this hour unlike at Kuala-Lumpur International Airport (KUL) where almost all shops and restaurants close after specific times - something I really dislike about KLIA 
Finished up a bit of last minute shopping and It was time to head to the gate. A really long walk awaited us! 

Boarding had already begun and we were the last set of passengers going through 
I Probably misjudged the size of DEL… this airport was massive! 
 


DEPARTURE / IN FLIGHT


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Departure was as scheduled, however boarding was called pretty early which lead to a bottle-neck effect at the jet bridge.
A solid 10-15 minutes saw the build up of passengers boarding the awaiting Airbus A321neo due to horrible coordination between the ground staff and the aircraft  which was a pretty annoying start.

Being a Medium Haul early morning flight, the crew which had a pretty short turnaround seemed exhausted. It was understandable. They being humans too and weren't machines.   

While boarding, I was instructed to turn off my GoPro due to security concerns which followed up with a little chat with the Cabin Manager at the door of the aircraft even before getting to my seat.
Unlike many international carriers, UL isn't accustomed/exposed to Flight-Reports and it would be just a very few Sri Lankan's having published reviews and Flight-reports of the airline.

 Anyhow it wasn't a problem as I managed to introduce myself and what I do which lead the Cabin Manager and the crew gave their consent and  the green light was given to go ahead with my work freely without any restrictions (sadly missed out a rare opportunity to visit the flight deck of this A321neo)  


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A on-time departure assured us that we'd reach Colombo before schedule some fantastic views over Delhi


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As this was my first time on SriLankan's A321neo economy class, the seats were perfect far better than their Airbus A320neo which in my opinion was cramped and not the best aircraft to fly on for a 3+ hour sector and even better when compared to the older Airbus A330-200's seats which lacked any form of comfort far below Full-Service carrier standards 
Sri Lankan Airlines is currently in the process of retiring a few of its older aircraft with the possibility of 2 to 3 A330-200's leaving the fleet in the near future. Their replacements? probably the A330-900Neo which I feel would be the most suitable replacement 


Service was overall pretty good for a red-eye flight even though this was the crew's second leg for the day and a quick turnaround. 

However, Sri Lankan's catering looked impressive on the menu, which included a Vegetarian and Non-Vegetarian option however I ended up with a totally different dish

As per dietary requirements, I had signed up for UL's frequent flyer program some years ago and had recently specified my meal requirements as well, then again it should be noted that all meals served on Sri Lankan Airlines do comply with my dietary preferences and it isn't necessary to pre-order a Halal/Muslim Meal (MOML)  
What was dished out to me was more of a fusion with a mixture of Indian and a continental breakfast which was pretty disappointing

Due to poor lighting, i was unable to take a picture of the food or the menu.
It is available on the video link above. Do check it out     


  For a red-eye flight such as this one Sleep was far more important ,compared to  IFE which was a mere bonus.
 I switched the Map on and put my phone on charge 
 

A beautiful sunrise and scenic approach into Colombo-Bandaranaike International Airport followed thereafter  


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See more

Verdict

SriLankan Airlines

8.0/10
Cabin9.0
Cabin crew9.0
Entertainment/wifi8.0
Meal/catering6.0

New Delhi - DEL

7.2/10
Efficiency6.0
Access7.5
Services8.5
Cleanliness7.0

Colombo - CMB

5.0/10
Efficiency4.0
Access6.5
Services5.0
Cleanliness4.5

Conclusion

Revamped service, Economy Class Product, Comfortable Aircraft accompanied by superior service by the crew on board!
Highly Recommended

Thanks for Reading! stay connected via. FR and YouTube don't forget to Subscribe link for my next series
Comments are welcome!
That'd be all for now,See you in the next takeoff!

Related

2 Comments

  • Comment 548514 by
    Pilpintu 735 Comments

    Hi Aaqib67

    Iraqi Airways who operate 5 weekly frequencies to Baghdad from Delhi

    :O I doubt there's a lot of tourism in Iraq these days?! Could this be a case of "ethnic business", people migrating from troubled areas?? We used to have an airline down here (Latin American Wings) that catered that kind of traveller, but it was short-lived.

    I Probably misjudged the size of DEL

    Been there. hahaha GRU, for example. I discovered that you need to be in good shape!

    I was instructed to turn off my GoPro due to security concerns

    Oh my! I always try to make my sweetest face when using my camera. It usually works (I must be very sweet!!) except that time when I photographed the FAs during the security briefing and one of them went red in the face and puffed up like Ursula in The Little Mermaid and turned into a real, big, fat b*tch and came over to rebuke me while I was trying to explain. I risked my life for flight-report.com!!! XD

    the seats were perfect far better than their Airbus A320neo

    It's good to know that. I thought the main difference were the engines!! :O

    What was dished out to me was more of a fusion with a mixture of Indian and a continental breakfast which was pretty disappointing

    Much like a vegetarian ordering a meal in South America. They will take the meat out of the soup, and that's it. "Here's your vegetarian order." hahaha But wait, in my last domestic trip in Peru I chose a vegetarian sandwich (though I'm not a vegetarian myself) and it was wonderful!

    Thanks for this interesting report! Who knows. Some day I'll visit Sri Lanka. We enjoy the tea, at least. :D

    • Comment 551528 by
      aaqib67 AUTHOR 52 Comments

      Hi there!
      Thank you for your comments

      Iraqi Airways operates these flights for Pilgrimage purposes with passengers connecting to areas such as Erbil after stopping over at the capital

      I've decided to get myself a Bag mount for my GoPro which would be the best option as I was questioned twice during my last trip (with Oman Air)
      I guess some airlines do not appreciate constructive criticism even though many of the airlines nowadays are more accutomed to having GoPro's , photographs and videos taken on board which is a good sign for our kind.

      South American carriers seem crazier than the ones we have here
      Pre-ordered vegetarian is a completely different meal when compared to the ones on the menu especially on long haul flights
      But then again, Its honestly better not to pre-order since airlines here do give a distinctive vegetarian meal which in most instances are pretty good, something in what Indian carriers excel in.

      You should try out Sri Lankan Airlines!
      You'd be pretty impressed with their service and food they are flight-report/camera friendly too, so you'd definitely have a wonderful experience

      Thanks for stopping by:)

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