Review of AeroMexico flight Cancún Mexico City in Business

Airline AeroMexico
Flight AM448
Class Business
Seat 02F
Aircraft Boeing 737-800
Flight time 02:40
Take-off 06 May 19, 15:55
Arrival at 06 May 19, 18:35
AM   #71 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 101 reviews
By GOLD 1153
Published on 11th December 2019

A short reminder of the routing:


cancùn - LAndside

After a wonderful stay, it is already time to head back to France. The outside of the terminal is in all white:

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The AM counters and as well as the whole terminal were a bit messy. But it took only a few minutes to get my boarding passes. I forgot to ask where the lounge was, but thought that I'll manage it, despite beginning to know how bad the signage can be in Mexico :)

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Airside is upstairs:

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The terminal is brand new, it just opened less than a year ago. But it is very bland, no soul here. Sad.

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This long corridor leads to security. Again here, very bland and no soul.

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Security is done in no time. After it there is a nice duty free. I wanted to buy some cigarettes but as I am going to MEX first and there is no airside connections available, I am not allowed to buy them. Ridiculous.

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Next is a small shopping center, not duty free. Here I was allowed to spend my last pesos :)

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No A380 signs on the ground :)

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This is the preceding flight to Mexico also with a 738 :

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Airside, the terminal looks a bit better than landside:

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Those blue seats are the most uncomfortable airport seats I experienced ever:

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premier aeromexico lounge

It was then time to look for the AeroMexico lounge. Guess it, the signage was again very, very poor. There are some VIP Lounge signs but they are at awkward position and easily overlooked.

Once found, I head downstairs and I only find a "Mera Lounge". I show my boarding pass and … I am not allowed to enter. I've been explained that this is a private lounge having no agreement with AeroMexico, only Air France. Meaning  I could access it on the CUN CDG direct with AF, but not on the AM flight to MEX. I have been offered to pay USD 50.- to visit the lounge. No, thank you.

The agent tells me that there is another lounge at the other end of the terminal and that lounge may accept AM passengers or even better, be an AeroMexico lounge. As I have nothing better to do, I give it a try.

After a lengthy walk to it, I locate it and it is … again a Mera Lounge, with the same rules. 

So we are at the second biggest airport of the country, flying with the flag career and they don't even have a lounge or an agreement to access one of the lounges in CUN?

back with the crowd

In that case I had nothing better to do than going to grab an ice coffee at the Starbucks and take advantage of the 30' free of charge WIFI offered by MEX airport. Even here, Starbucks doesn't offer WIFI. 

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Interjet to MEX is delayed but my flight is early by 5 minutes :)

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This is the delayed Interjet:

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Another arriving:

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A320-200 Interjet:

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A320 NEO Interjet and my plane behind arriving from Havana:

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The registration is pretty funny:

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As my plane arrived from an international flight, we are pax bussed to it. For this, I need to go downstairs:

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It is dark and absolutely not friendly. Boarding is a bit messy, no real respect of the priorities but as we go by bus, I don't really care.

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the flight

En route we pass by this two A330 Thomas Cook, long time gone by now :(

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 XA-JOY, my ride:

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Still lots of preparations in progress:

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The forward door:

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Waiting to board:

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And here we go:

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Fuselage shoot:

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Another door shoot:

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The welcome at the door is as cold as the cabin hot is. It is hot as in an oven and the crew is cold as polar bears. They are not in a good day and they clearly show it. The cabin is slightly different than on the outbound and isn't Sky Interior:

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As on the outbound, window seats have pillows, aisle seats have blanket. Window for me means pillow :)

Some more views of the cabin:

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It is unbearably hot in the cabin and the airvents blow hot air. Not cool :(

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The legrest is a great additional touch:

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Onboard magazines:

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Safety card:

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The ops are complete:

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Double window for me:

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The welcome drink is offered only after the doors are closed, without a smile nor any look at the customer.

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A lone ice cube in the drink didn't help to cool this overheated orange juice that was just disgusting. 

Moving map:

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Headsets are offered (in fact, threw onto passengers laps would be more appropriate)

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Safety demo:

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Taxiing while an Interjet A320 departs:

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A last view over T4 that won't be missed:

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Line up:

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Hasta Luego Cancùn:

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Some aerial views:

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Passing the clouds:

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As I was pleasantly suprised by the outbound catering I was expecting (maybe too much!) to be again surprised on that flight.

I was, but not the same way.

This is what AM offers on afternoon flights with a lenght of 2H30+ in Business: 

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Cold nuts mix with a not cold apple juice. Coffee and a berry mix round of this amazing dinner :)

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Outside view:

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We are 30' close to landing but … 

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U-Turn? No heavy thunderstorm over Mexico, all flights are requested to hold but the crew has no idea about how long.

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More an more holding:

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At least, the sky is wonderful:

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some more:

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At that time we are now flying since 02H40 instead of the planned 02H00

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We also traveled 2'621 KM whereas the route usually is 1'500 / 1'700. We ended with 2'750 KM and over 03H15 flight time. A big detour… .

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Mexico is nearing and the strom is gone:

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Lots of planes waiting on ground. And this is only the right side, much more planes were the other side.

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AM Connect

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Grounded MAX-8. In fact, my flight was scheduled to be on a MAX but this was before :(

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738 taking off:

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748 Cargolux:

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AF  388:

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UA  319:

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AM  788:

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Federal Police and one of its two 727:

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We parked next to this 737-700:

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Absolutely no greeting nor any word of any kind while deplaning. Needless to say that I am but satisfied with this crew.

My flight is at 0905P and it is 0720, we had a good hour delay. As I am now a bit familiar with the airport layout and how slow the train can be, I don't waste time and head straight to the station.

The next flight will also be quite surprising, so just stay tuned, it will be online really soon. 

See more



Cabin crew1.5

Cancún - CUN


Mexico City - MEX



The cabin was nice and the IFE a welcome touch. But that is it. The crew was one of the worst I ever had. The "food" also.

CUN was fluid but the terminal is nothing to write a book about.

MEX a mess, this airport is in urgent needs to be replaced by something closer to a real hub.

As usual, thanks for reading!

Information on the route Cancún (CUN) Mexico City (MEX)

Les contributeurs de Flight-Report ont posté 13 avis concernant 4 compagnies sur la ligne Cancún (CUN) → Mexico City (MEX).


La compagnie qui obtient la meilleure moyenne est Magnicharters avec 7.8/10.

La durée moyenne des vols est de 2 heures et 29 minutes.

  More information


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