Review of Cathay Pacific flight Hong Kong Singapore in Economy

Airline Cathay Pacific
Flight CX 691
Class Economy
Seat --
Aircraft Airbus A330-300
Flight time 03:30
Take-off 23 Apr 09, 17:00
Arrival at 23 Apr 09, 20:30
CX   #4 out of 132 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 423 reviews
TerryYong
By GOLD 3689
Published on 28th September 2013
23 Apr 2009
Cathay Pacific
CX 691
Hong Kong (HKG) - Singapore (HKG)
A330-300
B-HLF
Economy Class


Transiting in Cathay land.
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Finally not a B773. B-HLF
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Boarding. The flight is only about half full.
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Waiting for pushback. 2 dragons beside.
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Taxi to runway. See how bad the weather is in the background.
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A fellow A330 taking off.
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Took off into the dusk.
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Peanuts and drinks service. Beers were offered in cans.
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Watching Yes Man on IFE.
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Cabin service
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Dinner's coming.
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Dinner is served. Beef with pasta or chicken with rice. The beef was ok but only fruits were available as appetizer and the dessert was only a miserly Tim Tam biscuit. Must be cost-cutting in action. No good! I remembered CX used to serve Haagen Daz ice-cream as dessert on HKG-SIN flights. Where's the ice-cream now??
If you notice, on every meal tray, there is a small card of different designs advertising CX. Must be their latest advertising campaign.
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Coffee service after meal.
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More drinks for you, Sir?
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Midflight, the Inflight Service Manager went down the aisle and randomly picked a few passengers to fill up a survey form. I was one of those picked by her. The survey form was quite detailed and I rate CX quite highly in all areas except for their dessert, which was downright poor compared to the competition. For completing the form, I was also given a nice CX pen, which looks much nicer even than the ones that SQ offers in First class. Should have asked for more pens and playing cards! :tongue:
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Quite empty flight.
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IFE screen just after landing.
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Back in SIN.
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Verdict

Cathay Pacific

7.4/10
Cabin7.5
Cabin crew8.0
Entertainment/wifi7.0
Meal/catering7.0

Hong Kong - HKG

8.4/10
Efficiency8.5
Access8.0
Services8.0
Cleanliness9.0

Singapore - SIN

8.6/10
Efficiency9.0
Access8.5
Services8.0
Cleanliness9.0

Conclusion

Overall, I would rate CX quite highly, even near the service standards of SQ. However, cost cutting are starting to show, especially in the meals, but for the price of airfares they are offering, it was well worth the money. Hopefully I would be able to try out their new economy seats and IFE in the future, which should be much better than those in the old aircrafts.

Information on the route Hong Kong (HKG) Singapore (SIN)

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