Review of Jetstar Asia Airways flight Kuala Lumpur Singapore in Economy

Flight 3K 688
Class Economy
Seat 10A
Aircraft Airbus A320
Flight time 01:00
Take-off 18 Jul 11, 23:20
Arrival at 19 Jul 11, 00:20
3K   #17 out of 21 Low-cost airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 44 reviews
TerryYong
By GOLD 3005
Published on 5th October 2013
18 July 2011
Jetstar Asia
3K 688
Kuala Lumpur (KUL) - Singapore (SIN)
A320
9V-JSC
Budget Class


Jetstar departs from the KLIA main terminal, a much welcome from the overcrowded LCCT terminal. Check-in desks at rows right at the end of the terminal. 3 desks opened for check-in. Check-in was handled by Malaysia Airlines ground staff.
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However was surprised to find out that the flight was delayed by 2hrs!! Reason given, operational reasons. No meal vouchers given for the delay. And I was not informed of the delay prior to departing for the airport. Well, I did received a SMS, but it was informing me of a delay for a flight departing from Perth, which I was not supposed to be flying on. Guess the automated system that sends messages screwed up. (Well, I tried to get my customer guarantee voucher via their call center but was rejected flatly as I have been notified via SMS of the delay. It was a wrong SMS for goodness sake! Wrote in to feedback and is still waiting for their reply..)
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Jetstar issues proper boarding passes now instead of supermarket receipts.
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KLIA has an area just after immigration with lots of model planes!
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My flight would be departing from the satellite terminal.
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The rainforest in the middle of the terminal.
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With compliments of my Maybank Horizon Platinum credit card (and having charged my air-tickets to it), I was able to access the Plaza Premium Lounge to while away the time waiting for the delayed flight. Other passengers were not so lucky and have to make do with loitering around the terminal. The lounge is also used by Lufthansa, KLM, Royal Brunei and Japan Airlines Business Class passengers.

Salads selection.
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Choices of hot food. Not bad.
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Alcoholic beverages, soft drinks, juices, ice-cream, coffee/tea.
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Fruits and some flight bites.
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View of the lounge.
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Proceeded to the gate at around 2250hrs. The plane has just arrived.
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Plane was 9V-JSC with Valuair titles too. Flew on this plane once many years back.
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Finally boarded the flight. Immigration forms were handed out by a crew near the door. Load was about 60-70%.
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At the gate awaiting pushback.
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Surprisingly the seat pitch (at row 10) was actually quite decent. The last time I flew on this plane, I remembered the seat pitch being very tight. I was sitting near the rear of the plane then. This plane was not retrofitted and still has 30 rows (180 seats). Anyone can confirm that the seat pitch gets tighter towards the rear of the plane?
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Reading materials in seat pocket. The magazine was well read (aka tattered and torn).
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I was impressed with their onboard menu, especially the choiced of hot meals for longer flights.
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More choices!
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And lots of beverages too!
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View towards the rear of cabin. Quite a number of empty seats.
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Safety demo prior to pushback. According to the captain, the flight was delayed due to one aircraft down for maintenance. He did apologize for the delay though.



MH new A333s. 2 of them were parked on the remote bays. Why is MH not flying them?
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Finally took off from Rwy14R for the 35min flight to Singapore.



Visit to the lav, which is relatively clean. And it has both paper towels and facial tissues!
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Cabin crew conducted the BOB service in a similar way to Tiger, ie walking down the aisle with the food menu and duty-free mag.

Cabin view from the rear.
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After a very short while, we began descending into Changi.
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Landing on Rwy20R with very heavy thrust reversers.


Parked at the gate beside a KLM B773ER. Due to the delayed arrival, there were no more public transport and I had to incur a hefty cab fare plus midnight surcharges!! Not good!!
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Verdict

Jetstar Asia Airways

5.8/10
Cabin6.5
Cabin crew6.5
Entertainment/wifi4.5
Buy-on-board menu5.5

Kuala Lumpur - KUL

7.8/10
Efficiency8.5
Access7.0
Services7.5
Cleanliness8.0

Singapore - SIN

8.1/10
Efficiency8.5
Access7.5
Services8.5
Cleanliness8.0

Conclusion

Other than the long delay, the Jetstar flight was fine for a short sector.

Information on the route Kuala Lumpur (KUL) Singapore (SIN)

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