Review of British Airways flight Lyon London in Economy

Airline British Airways
Flight BA359
Class Economy
Seat 5A
Aircraft Airbus A320
Flight time 01:45
Take-off 13 Oct 14, 15:40
Arrival at 13 Oct 14, 16:25
BA   #38 out of 68 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 843 reviews
ChrisB
By GOLD 105
Published on 14th December 2021

MY BRITISH AIRWAYS ANALYSIS THROUGHOUT 2012-2019


Hello Everyone and welcome to this flight between Lyon and London, a routine that was about 7 years long.

I usually left from Heathrow, I had to go to the funerals of someone close to me, so it was a last minute flight and I did enjoy the cheaper fares from gatwick (BA opens also a route to Lyon from Gatwick in the winter for the Ski season).

You may have noticed I lived for a good couple of years abroad.
I have kept some pictures, emails and documentation of the flights throughout the years, and I have been flying on the same route, at identical periods (Christmas, Summer holidays, Easter…).

I thought I could do something different, instead of posting FR sporadically I am suggesting to pick up one flight per year, so that we are able to compare and note the evolution of the product offered by BA.

My aim is here to analyse the evolution of service legacies have offered over the years. 

For the 2012 report it is HERE
For the 2013 report it is HERE
For the 2013 incident report it is HERE 
For the 2014 report it is HERE 
For the 2015 report it is HERE 
For the 2016 report it is HERE 
For the 2017 report it is HERE 
For the 2018 report it is HERE 
For the 2019 report it is HERE 


photo 2014

At the time, the fare included (for free):
A cabin luggage
Seat selection
Complimentary meal and drinks (incl alcohol)


photo service

For the quality and level of service detailed above, the average price ticket I paid of a SINGLE flight on the LYS - LHR is:

£56 for 2012
£49,6 for 2013 (including a flight redeemed with Avios)
£57 for 2014 (including a flight redeemed with Avios)
£65 for 2015 (including a flight redeemed with Avios)
£50 for 2016 (including a flight redeemed with Avios)
£52 for 2017 (including a flight redeemed with Avios)
£17 for 2018 (including 3 flights redeemed with Avios) - hence the lower average ticket price
£94 for 2019 (including a flight redeemed with Avios)


photo pricephoto seats-type

the flight itself


Now let's see the FR itself.


Avios Miles earned with this flight: 250
Status earned: 5


I - almost - always flew on the A320, BA very rarely operated any other A32X family members.


photo map-320-european-18934

at lyon - saint exupery airport


My dad dropped me at the car park of the  High Speed train station


photo tgv

From there to the checkin counters of BA (on the left hand side) and on the right hand side the customer service.


photo checkin-27365

I started to check-in online but the lady at the desk still used to print my boardin pass "just in case"… For the youngsters that read us, back then humans weren't 100% confident in the IT systems!


photo 20211208_111857

The security was always at the right end of the T1 building.


photo security-queue

Some spotting.. Vueling was already operating from LYS.


photo vuel

and our bird!


photo c41

onboard the a320


Priorities were respected: Business class and Executive elite members. 


photo 20191026_075059

Aircraft: Airbus A320-232
Registration: G-XXXX
 Engines: 2x IAE V25200
Age: XX Years
Layout: Y180


I think it was one of the first times I saw the new cabin.

What I found positive was the BA logo stamped on the headrest, the patern of the seat itself for the passenger's back. The new seat pocket wasn't under the tray tables but on top the seat, a bit more handy.

What I didn't like was the thickness of the seats that were a thinner, the armrest is very minimal and the pitch seemed to have been reduced..


The business class is now exactly the same seats with the same pitch, the only difference is the middle seat is blocked with an additional tray table in between. 
And of course the headrest textile. 


photo business

As you can see the economy class seats are excatly the same.


photo ecophoto seats

The headrest adjustable and foldable.


photo heqdrest

Adjustable tray tables as well.


photo tray-table

The good thing I liked and found it very professional is the cabin screens, where the safety video was displayed.


photo screensphoto screens2

That you can find here



time for push back for us


photo c41-2

on cruise.. flying over the beaujolais hills


photo beaujolaisphoto clouds

The service:
free wraps
free drinks
free alcoolic drinks 


photo free-food

Some cloud surfing during the approach.


photo cloudsurfing

Time for my legendary magazine review!


photo 20211209_120847photo 20211209_120911

The corporate pages and this time around this was about the OneWorld alliance.

You can notice the changes that happened since: Air Berlin collapsed, Lan TaM merged and are about to leave the alliance to (perhaps?) join Skyteam. 


photo 20211209_120954photo 20211209_121043

at london - heathrow airport


I arrived at Terminal 3, like most of the times.


photo tower

Can you see the Queens? Such a beauty! 


photo t3

I think - if i remember well - I went around or maybe it is from another flight?


photo 20180831_202249

Arrival at T3 is super easy.


photo t3-arrival-2

The way to the Tube.


photo t3-arrival

What I don't like from T3 is that the corridor is super lengthy - as the tube station is under the T1/T2 terminals.


photo tunnel-t3
See more

Verdict

British Airways

7.9/10
Cabin7.0
Cabin crew9.0
Entertainment/wifi7.0
Meal/catering8.5

Lyon - LYS

7.9/10
Efficiency8.0
Access7.0
Services7.5
Cleanliness9.0

London - LHR

7.8/10
Efficiency8.0
Access6.0
Services9.0
Cleanliness8.0

Conclusion

We are going to see that the level of service has been going down over the years, but not the ticket fare, all in the name of the free market and the high competition.

In 2014, on the LYS-LHR legs, I paid on average £57 for a single ticket, using a "free" flight redeemed with avios.
In 2013, on the LYS-LHR legs, I paid on average £49 for a single ticket, using a "free" flight redeemed with avios.
In 2012, on the LYS-LHR legs, I paid on average £56 for a single ticket (so £112 for return).

The new cabin was a bit more modern in terms of colours but the seats were less generous in terms of quality and pitch.
The cabin crew is a real plus, nothing too fancy but you know what you get on board BAW: no bad surprises of staff being grumpy (unlike AF at the time)
In terms of entertainments, there were a magazine, the screens in the cabin which were really strong for a 2012 product (I am not adding the Wifi criteria on my ranking)
Finally the food on board was free, generous with refill automatically offered,

Information on the route Lyon (LYS) London (LHR)

The contributors of Flight-Report published 22 reviews of 1 airlines on the route Lyon (LYS) → London (LHR).


Useful

The airline with the best average rating is British Airways with 7.3/10.

The average flight time is 2 hours and 9 minutes.

  More information

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