Review of Cathay Pacific flight Taipei Hong Kong in Economy

Airline Cathay Pacific
Flight CX 475
Class Economy
Seat 64A
Aircraft Boeing 777-300ER
Flight time 02:10
Take-off 18 Nov 13, 11:20
Arrival at 18 Nov 13, 13:30
CX   #4 out of 115 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 457 reviews
TerryYong
By GOLD 7769
Published on 28th November 2013
Visited Jianguo Weekend Flower market.

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Chanced upon a protest assembly. Seemed more like a family day with kids and grandmas involved in it again!

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Buffet lunch at a restaurant offering Taiwanese delicacies at a rather new cafes/art gallery/restaurants hangout place, Huashan Park.

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More Taiwanese food!

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More night markets. I will really miss them…

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On the day of departure, I received an email from CX that my original TPE-HKG sector on CX421 had been delayed for 2hrs. CX would rebook me on either the earlier CX475, departing 45min before, or a later flight at 1pm. However, as I only checked my email quite late, we still proceeded to the airport as our scheduled timing and see what the CX agents could do.

Reaching Taoyuan Terminal One, CX check-in desks were seeing a long queue. We proceeded to the bag-drop queue having done online check-in earlier. While queuing, a CX ground supervisor was asking around if anyone was booked on CX421. We immediately signalled that we were flying on the flight and was connecting to SIN. The supervisor immediately pulled us and one other passenger aside to an available counter and told the check-in agent to process us for the earlier CX475. Apparently they were trying as far as possible to shift passengers with connections to the earlier flight. At this time, it was only less than 40min before the departure of CX475, but the agents still managed to put us on the flight, even though we had to be separated. Well, better than waiting for the later flight and missing our connection in HKG. Also, I would have no idea what plane was operating the flight.

CX Desks

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Terminal One was renovated, and it actually looked quite nice!

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Boarding passes for both sectors.

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Cleared immigration and security with no hassles and proceeded to the gate B6, which was the first gate just after passing through the duty free shops. Boarding was already in progress.



18 November 2013
Cathay Pacific
CX 475
Taipei Taoyuan (TPE) - Hong Kong (HKG)
B777-300ER
B-KPT
Economy Class



Boarding in progress when we reached the gate.

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Curious as to what plane would be operating this flight. Turned out to be an almost brand new B773ER! I would have thought that CX would probably send a higher capacity 744 or 773 instead.

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Straight down the aerobridge, with newspapers available at the door, Don't remembering them available at SIN, nor at HKG.

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This plane would be a 4-class fitted B77W. Upon entering the plane, we first passed through Business class, which occupied the entire cabin between Doors 2 and 3.

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How I wished I was seated in one of these seats, which are one of the nest Business Class seats out there.

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Passing through the mini Premium Economy, which did not seemed too spectacular other than wider seat pitch.

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Reached by seat, 64A, at the mid section of the rear economy cabin. CX only has slightly more than 180 Y seats on this premium-configured aircraft, and it appeared that it was totally full in Premium Economy and Economy. Apparently quite a number of frequent flyers were upgraded to Premium Economy. Never mind, I am perfectly comfortable in the new Economy seat.

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CX 773 beside, preparing for a flight to KIX. CX has a huge operation out of TPE, with 5th freedom flights from TPE to various cities in Japan, as well as Seoul.

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Flight map.

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Fiddling with th IFE again, I discovered that this plane was fitted with underbelly camera! Here, it was showing the pushback tug at the nose gear!

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Last stages of boarding in progress. The crew were also handing out blankets to passengers who needed them.

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And another CX plane arrived.

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Pushback was delayed as we were still waiting for a few missing/late passengers, probably the ones who were transferred from the later delayed flight. In the end, we only started our pushback almost 30min after STD.

Safety video shown during pushback. Apart from the introduction, it was exactly the same animation as the one shown on KA.

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TransAsia A320 parked at the remote stands.

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Another CX plane, a B744, parked at the remote stands too. Wondering what is it doing there with its flaps fully extended.

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Taxi to Rwy 05L for departure.

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Finally took off from TPE, more than 40min behind schedule! Luckily the flight was only a short 1hr20m and CX has padded the flight at 1h55m.




Climbing out of TPE and making a left turn back.

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Seat belt signs switched off and a service announcement was made.




Flying along the coast of Taiwan with some nice scenery.

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Studio CX was switched on shortly after departure. With headset available in the seat pockets, we were able to enjoy AVOD IFE even on this very short flight. Similar to KA, movies were unavailable on this sector.

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I chose to watch a Taiwanese music award concert.

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Wasting no time, the CX crew sprung into action and started the meal service. My aisle was served by a very friendly and smiley Taiwanese crew who provided exceptional service to passengers.

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Apparently, CX has also changed its meal service on the HKG-TPE sector. Gone are the sandwiches and similar to KA, boxed meals are now served. Crew also handed out a pack of oolong tea and a cutlery pack.

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Fearing that the piping hot meal box might contain the same fried rice as on KA, I was pleasantly surprised when I lifted the lid to find that it contained a Taiwanese traditional dish of braised minced pork with rice, along with half a hard-boiled egg and some pickles. It was truely delicious!! I don't mind getting a second serving!

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Great meal!

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An exemplary moment of the great service on CX, the pax seated beside me had obviously not pre-booked a vegetarian meal. When she asked the crew serving us whether the meal contained meat, which the meal did, she initially refused to have the meal, just requesting for the oolong tea. However, the stewardess then offered to prepare vegetarian cup noodles for her after the distribution of meals and informed the purser about it. After distribution of meals, she came back and ask the pax if she would like fruits or instant noodles as they have both, and miraculously present a fruit platter after the pax preferred to have the fruits. Wonderful service by CX!

Flying across the straits between Taiwan and China.

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CX crew in action, serving hot beverages while clearing the meal boxes.

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Nice scattered clouds below.

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Connecting flight information was shown. My next flight, CX635, would be departing from gate 69. Lots of connecting pax on this flight.

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73 miles to go.

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Almost there, but we were put in a holding pattern for about 10min due to heavy traffic in HKG. This resulted in a slightly late arrival.

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View from underbelly camera while flying circles.

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Headphones were collected and IFE was switched to flightmap and camera view mode. Descending past some outlying islands.

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Final approach from the west, with some construction (a bridge?) going on in the sea.

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And landed on Rwy07L, about 15min late.



Following the centreline on the belly cam.

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JinAir B738 taxi behind us.

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Shanghai Airlines and Dragonair.

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Parked at Gate 48 beside a B773.

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Up comes the catering truck.

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Disembarking with crew bading farewell along the aisle.

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A shot of the new Economy seats. I would rank it as one of the best and most comfortable Economy class seats currently in the market.

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Premium economy

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Business Class. Nice for CX to have orchid decorations at the seats!

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The neighbouring B773 aircraft. Would be having a 1h40m wait for the connecting flight back to SIN.

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See more

Verdict

Cathay Pacific

9.3/10
Cabin9.5
Cabin crew9.0
Entertainment/wifi9.0
Meal/catering9.5

Taipei - TPE

8.2/10
Efficiency8.0
Access8.5
Services7.5
Cleanliness9.0

Hong Kong - HKG

8.6/10
Efficiency9.0
Access8.0
Services8.5
Cleanliness9.0

Conclusion

Again, even with the heavy load, it was a rather pleasant short flight on CX.

Information on the route Taipei (TPE) Hong Kong (HKG)

The contributors of Flight-Report published 54 reviews of 4 airlines on the route Taipei (TPE) → Hong Kong (HKG).


Useful

The airline with the best average rating is Cathay Pacific with 8.4/10.

The average flight time is 1 hours and 50 minutes.

  More information

5 Comments

  • Comment 93915 by
    AirCanada881 1622 Comments

    Very good report Terry thanks for sharing. Is this the shortest scheduled route operated by a 77w? Unbelievable that you get a hot meal on such a short flight! CX still at the top of its game, really hope I can try them one day.

    • Comment 284669 by
      Travip 108 Comments

      Thanks Jerry for sharing such a nice FR. The business class seems to be very great. I heard that Cathay's premium eco is good also.

      @AirCanada881: Vietnam Airlines serves better meal on international short-haul flight. Such as SGN-BKK, 1:10 flight, they can serve you hotmeal, dessert, bread, soft drink, tea/coffee. For longer route less than 2 hrs, we have extra salad. In this case, I guess it depends on market, route and competition.

    • Comment 284715 by
      marathon GOLD 9604 Comments

      I always had a hot meal in Y on the TPE-HKG route, be it operated CX, BR or CI, on that typically 1h40 scheduled, 1h18 actual duration flight. There seems to be a kind of cartel on this route : the flights are all priced the same and pretty high, and they can afford to have enough FAs to handle that... and deliver top quality customer service too.

  • Comment 93990 by
    marathon GOLD 9604 Comments

    CX is always excellent at handling connections in case of delayed flights, and this is another example.
    In the first picture over the straits, the larger island is Qimei (or Chimei), that I mentioned in my FR to MZG. It is worth visiting if you have a chance, reachable by boat from MZG, or flying a Do-228 from KHH.
    Thanks for the description of the flight and the tourist bonus !

  • Comment 94268 by
    A380B77W 4302 Comments

    Thanks for this great report !

    The CX 77W's cabine looks really great with this huge IFE :D !! I would love to take CX 77W :)

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