Review of Austrian Airlines flight Toronto Vienna in Business

Airline Austrian Airlines
Flight OS72
Class Business
Seat 5K
Flight time 08:45
Take-off 05 Feb 14, 17:50
Arrival at 06 Feb 14, 08:35
OS   #72 out of 121 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 200 reviews
Injian
By 10216
Published on 26th February 2014
photo map


Hello everyone,

This is the 1st leg of a RTW trip done by my wife and I. OLCI was done and we got to the airport on time despite the horrible weather and nearly 20cm of snow having already fallen by 3pm. Lufthansa handles the check-in for Austrian. We approached the lane to the Business Class check-in and a Lufthansa dragon lady stopped me and asked if I completed online check in already?? I said yes and I was directed to the economy line – um ok? There was no line up there and was immediately processed by the check-in agent. Here is how the conversation went:

Agent: Sir, you are travelling in Business Class?
Me: Yes
Agent: So, why are you in the Economy line?
Me: Because the lady said to come to this line.
Agent (horrified look): Which one?! Can you point to her?
Me: Um, I don’t remember. Doesn’t matter since there is no line.
Agent: Well, here are your boarding passes. Just make sure that when you board at the gate, you go through to the Business Class line.
(Laughter from both of us)

Boarding passes in hand, we headed to security and was greeted by a looong line up. My ever vigilant mother-in-law, who was there to wish us off, quickly pointed out the Priority lane for Amex Plat card holders (I assume it’s for First/Biz class too) – so I flashed the card to the security dragon and off we went. Long walk over to the Maple Leaf International Lounge which was decent and had a fair selection of food and drinks. After an hour there, we sauntered into the Plaza Premium lounge used my Amex Plat card and pretty much ran out after 15 minutes. Very small lounge with a decent spread for food/drinks. It was only when we got to the gate that I realized I forgot to take pictures of the check-in area and lounges … sorry folks! :(

Seat Screen - the resolution was REALLY crisp and the pic is not doing it any justice. :)
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You read my mind, Austrian. Don't mind if I do.
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Amenity Kit – very underwhelming
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Blanket
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Breakfast Menu
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Food & Beverage Menu


Pictures during taxi
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LOT 787 – didn’t notice any battery fires :)
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Jet Airways A330
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AC B777
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Emirates Whale Jet – economy done, F done and waiting for opportunity to do J someday
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Turkish B777


KLM B747
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Hainan Airlines A340 – took this flight last year to Beijing in J. Angled lie-flat product and decent amenity kit. Service was poor and cabin was far from clean. How they are a Skytrax 5 star airline boggles my mind.
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British B777
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Time for the de-icing
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Up, up and away!
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Meal service started and I kicked it off with an Austrian beer and a coke.
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The appetizer was done via cart service and I went with the Shrimp and the Carrot soup which were both good.
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Then, for some unknown reason, I did not receive the main for 30 minutes. The purser came by to ask what dessert I wanted but I told him I didn’t even get my main. After a mad dash back to the galley, the issue was resolved and I had Roasted Lamb Loin which was overcooked. Sad to say that the 30 minute wait was not worth it. ><
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For dessert, I went with the Strudel which was good.
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At this point, I was presented with the Coffee menu which I was eagerly waiting for. I am not the biggest coffee person aficionado but when I am offered 12 different types of fresh made coffee at 35000 feet, how can I refuse? :D


Guess which one I went with? :)


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By the time everything was cleared away, 2 hours had passed and I put the seat into bed mode and conked off for 3 hours. I was woken up by the crew for the start of the breakfast service. I went with the mushroom omelette. The sad part is that I could not finish the meal as my body clock was completely thrown off. Even 2 cups of strong coffee could not shake me out of my zombie state. I selected the cearel, toast and jams as accompaniments but had to push everything away after a few bites of the omelette.
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Shots of my seat.
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Cabin shot. 75% full on this flight.
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Wing shot. Love that flex.
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Pics as we are landing in Vienna.
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Taxi to the gate and passing by other OS birds.
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Pic of the plane from the lounge after debarkation.
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See more

Verdict

Austrian Airlines

8.5/10
Cabin9.0
Cabin crew8.0
Entertainment/wifi9.0
Meal/catering8.0

Air Canada Maple Leaf Lounge International

7.6/10
Comfort7.5
Meal/catering7.5
Entertainment/wifi8.0
Services7.5

Toronto - YYZ

6.8/10
Efficiency8.0
Access5.0
Services5.0
Cleanliness9.0

Vienna - VIE

8.2/10
Efficiency9.0
Access8.0
Services8.0
Cleanliness8.0

Conclusion

- Overall, this was a good flight. Austrian has an onboard chef who takes the orders and makes the meals which is an interesting concept.
- The seat was fantastic but the only minor complaint was that the foothold was small.
- Service was good. While the crew did not go out of their way to impress, they had a smile all the time and did their job. Although, missing my main requires me to subtract a mark. ;)
- Finding the lounge at Vienna was not easy. The signs are not very intuitive or maybe its just me? :)

Related

7 Comments

  • Comment 100750 by
    Esteban TEAM GOLD 12170 Comments

    Welcome aboard. Thanks for sharing your report, very nice to read. OS offers a good product !

  • Comment 100765 by
    KévinDC TEAM SILVER 5307 Comments

    Great report! The new OS J cabin in really great--big change from the previous one with the tacky colors (Red, Green carpet, and wood seat shells). Would have aliked to see a few pics of the lounges. Looking forward to seeing more Reports!

    Welcome to Flight-Report!

    Kevin
    Flight-Report Community Manager

  • Comment 100771 by
    Numero_2 GOLD 9930 Comments

    Thank you for sharing your first report with us.

    Last December, I flew with OS for an ARN-VIE-BKK-VIE-ARN trip in J (you can find the reports in the french part) and I was really impressed with the new cabin and the inflight service, too. In my opinion OS now offers one of the best Business class of all european airlines.

    Are you member of a *A loyalty program ?

    Looking forward to read the next legs of your RTW !

  • Comment 100816 by
    lagentsecret GOLD 12433 Comments

    Thanks for sharing this first FR and welcome aboard

    You report is confirming that OS long haul Business product is the best of the LH group

    Looking forward for the other legs of your itinerary

  • Comment 100881 by
    flyingjapans 1355 Comments

    Hi, welcome to Flight-Report! Thanks for sharing.

    OS really improved its business class cabin, the hard product is now worth travelling with them.

    Hmmm, nice hot chocolate!

    Looking forward to reading other reports from you soon.

  • Comment 101356 by
    marathon GOLD 9566 Comments

    I love the dialogue at check-in. It feels so real ! (The story of the forgotten main dish on board too)
    I feel you'll have other opportunities to take pictures of the lounge at YYZ, so let's wait until you are back home and moving again, FR-wise ^^
    Goodness had nothing to do with it, dearie (Mae West, about her diamonds and 5 star rankings at Skytrax)
    This is not what I call a coffee menu. Where are these coffees from ? Would you accept a wine list that makes no mention of the wines' origins ? From your description, my meal and catering rating would have been lower, but I respect yours.
    Your pictures are excellent when the light is enough. Thanks for this first FR, and a late welcome among the contributors !

  • Comment 118725 by
    SKYTEAMCHC GOLD 8234 Comments

    Thanks for your post . I recently tested ( on the ground!) the seat ( and bed) and found it confortable . I like the harmony of the cabin that provides an elegant and peaceful atmosphere. The catering seems fine but a little bit disappointing and the 30 minutes wait is not acceptable in Business class. My major critic would be that seats could provide a little more intimacy but I am quite impressed by the new product and it's nice to see that OS is again a good option.

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