Review of Cathay Pacific flight Hong Kong Osaka in Business

Airline Cathay Pacific
Flight CX566
Class Business
Seat 16A
Aircraft Airbus A350-900
Flight time 03:45
Take-off 07 Jun 23, 01:50
Arrival at 07 Jun 23, 06:35
CX   #2 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 510 reviews
johnchanmk
By SILVER 1601
Published on 24th June 2023

Introduction


Haven’t been to Japan during summer time. As learnt that during the early summer time there would be colorful hydrangea blossom around Japan, bringing a slightly more colorful view of early summer in Japan, despite the cloudy and rainy days in early summer of Japan, I therefore planned for this Japan trip. It may be a nice choice to visit this country, as it may be considered as the low season of Japan, and hence everywhere is not that crowded compared with red leaves / sakura blossom season. 

Ok, back to the flight. Having worried that it would take a lot of time to pass through the immigration at the airport in Japan, I picked an overnight flight traveling to Japan this time.


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heading to the airport


After work on that day, I decided to take the train to the airport from Hong Kong Island. It is bad that the in-town check in is still not yet available, perhaps due to the shortage of manpower. I cannot get my luggage checked in before my work on that day. Taking those pieces of luggage to go to work seems a little bit inconvenient. Instead, I would need to find a locker space at some shopping malls. Unlike Japan, lockers are not a common facility in train stations / shopping malls in Hong Kong, and hence it took some time before I could find one at Elements, which is a shopping mall near Kowloon Station of Airport Express. 


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The Airport Express looks clean and smart after the renovation.


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I have got enough miles this time, and hence i exchanged for a business class seat to Japan for this flight. The check in process is smooth. The queue is not long and I could get my boarding pass within 5 minutes, after I reached the counter. As it is still too early and so there was no gate information printed on the boarding pass. 


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Clearing the immigration process at the Hong Kong Airport, I immediately picked a lounge to enter. This time I still picked the Pier business class lounge, which is around gate 65, as told by the attendant that it seems it is the lounge having the longest opening hours, and it seems is the largest lounge among those opened lounges. 


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lounge experience


The attendant greeted me politely while I approached the lounge. Not having dinner and so I decided to pick on those Wuntun noodles, chinese dim sums and fried noodles at the lounge. I don’t know, the western choices of food seem a little bit less attractive to me. It may be nice if they would add more choices of food at the lounge. And it was always nice to enjoy a cup of Cathay’s signature drink - Cathay Delight, at the lounge.  



It was my first time to try the shower facilities at this lounge. The amount of amenity is alright, and the shower counter is quite clean. But i guess that it is a little bit difficult to control the shower, like the temperature and the water level. It would be nicer to have some clearer instructions on the use of the shower facilities. 

Still a long time to kill before the departure of the flight, I decided to pick a corner at the lounge to have a short nap. There is also a quiet corner at the lounge but seems that the visitors were somehow a little bit not considerate and used that corner to pack their own belongings or have a small chat. The bed is somehow a little bit hard, and the angle of the head of the beds cannot be adjusted.  



As it was about time to get on the plane, I decided to get around the terminal a little bit. Seems that they are adding more and more facilities in the terminal. I would really want to try on the 24 hour convenience store at the terminal. It claims it uses modern technology such that there is no need to have a shop keeper at the store but still visitors can buy things there. But…surprising that this convenience store is closed.  


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Okay, anyway, it is time to get on the plane.  Today they used gate 36, which is not far away from the Pier Business Lounge.


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flight experience


Luckily that they did not change the model of the flight, which seems quite a common experience for CX travelers. This time, as listed at the previous booking, an A350-900 takes me from Hong Kong to Osaka Kansai Airport. It is my first time to try on this kind of aircraft for Cathay Pacific.

Here is some other information of the aircraft: 
B-LQC, an Airbus A350-900 
delivered: Aug 2021
Age: 2.0 Years



The seat is wider compared with the one I took last time, on an B777-ER. The interesting feature that I would pick for an A350 would be that there are two cameras installed, one at the tail and one near the bottom of the aircraft. The quality of the cameras is not bad though, and it would be very nice to enjoy the view of the aircrafts.

The entertainment system of Cathay’s flight is somehow very nice, with a clean interface and a wide range of movies, TV programmes, and songs. The remote and the screen are interactive, and I did not experience some lagging after clicking certain buttons on them.   


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I picked a glass of champagne for my welcome drink.   


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It is about for departure!



To my surprise, there was still a late night meal for this flight, even though it departed at midnight. As read through previous reports that people could only get bread rolls / tarts and fruit boxes and a drink like lemon tea in cartons, for this short red-eye flight. Maybe it is for economy class though, anyway. I picked the following: 

To Start: Seasonal Fresh Fruit
Mains: Steamed chicken with matsutake mushrooms - jade melon mixed vegetables and steamed jasmine rice
Dessert: Fresh mango tart

 
There are two pieces of garlic bread which do not include in the following picture. But somehow I thought that the rice was a little bit hard, and the vegetables seemed tasteless. It may be better to add some moisture to the rice while reheating at the aircraft. The dessert and alright and the fruit afterwards was refreshing.  


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After a rush to finish the meal, I decided to have a short nap on the flight. This is what a business class seat worths for a red-eye flight, even though this time I was traveling on a short haul flight - a flat lying seat.  


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The attendant dimmed the light of the cabin after the meal service. And so I could comfortably enjoy a solid short nap in the cabin.  


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A quick toilet tour. The most interesting thing in the toilet is that there is an window at the toilet!


Time runs fast and it is about time to land at the Kansai International Airport. Although we cannot see the sunrise on the aircraft, the sky gradually turned brighter and brighter and the scenery started to amuse me. The clouds kept gathering around the mountain tops / valleys in Japan during the sunrise time and added some interesting elements to the scenery that we can see through the windows of the cabins. The engine of the aircraft was dyed yellow under the sunrise light.   



The picture viewed from the camera right before the landing. 


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And after the landing, it takes a little bit of time to pass through the immigration, as not all the counters are open for the immigration. Still I think that the queueing time is acceptable. I guess it takes around 15 - 20 minutes to pass through the immigration counters and the customs. It does not take a long time for me to get my luggages back. So I guess the service at Kansai International Airport is still efficient.  


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Verdict

Cathay Pacific

9.0/10
Cabin9.0
Cabin crew9.0
Entertainment/wifi9.5
Meal/catering8.5

Cathay Pacific The Pier - Business Class Section

8.1/10
Comfort8.0
Meal/catering8.0
Entertainment/wifi8.0
Services8.5

Hong Kong - HKG

8.6/10
Efficiency9.0
Access9.0
Services7.5
Cleanliness9.0

Osaka - KIX

9.0/10
Efficiency9.0
Access9.0
Services9.0
Cleanliness9.0

Conclusion

Overall speaking, this is a nice flight from Cathay Pacific. The lounge and the flight experience was alright. The staff were nice and friendly during their services. The lounge and the cabin looks clean and new. But it would be nice if Cathay Pacific would add more variety of food at the lounge.

The airport needs somehow some improvement, like they often advertise that there is a self-service convenience store which opens 24 hr a day at the airport, but after reading other posts on facebook that seems no one can successfully try out how high tech the store is (as it always get closed) And it would be definitely better if they could start back the in town check-in of the hong kong international airport at those main stations in Kowloon and Hong Kong.

Information on the route Hong Kong (HKG) Osaka (KIX)

Les contributeurs de Flight-Report ont posté 10 avis concernant 2 compagnies sur la ligne Hong Kong (HKG) → Osaka (KIX).


Useful

La compagnie qui obtient la meilleure moyenne est Cathay Pacific avec 8.4/10.

La durée moyenne des vols est de 3 heures et 36 minutes.

  More information

3 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 631050 by
    NGO85 SILVER 1988 Comments
    Thanks for sharing this FR! A HKG-KIX redeye sounds brutal with only 3h flight time. It's interesting to see they retained a full service despite the hour of departure. The catering looks weaker than on daytime flights, fruit as an appetizer? The A359 is definitely more comfortable than getting switched to a regional configuration A330 on this redeye.
  • Comment 631290 by
    KévinDC TEAM SILVER 6769 Comments
    Nice report!

    Ouf, a 1:10AM boarding time. That's rough, I'd be fighting to stay awake just until boarding and definitely wouldn't have stayed away for the meal service, so congrats on the thorough report at such an hour!

    The seat is wider compared with the one I took last time, on an B777-ER.

    Oh that's interesting, considering that the A350 fuselage is narrower than the 77W.

    The meal service looks quite good and understandably simplified for this late hour.

    It seems everyone is going to Japan this year! After being closed for so long it's nice to be able to travel again. I went to Japan earlier this year myself and also avoided Sakura season. I know it's beautiful, but I wouldn't like the crowds.

    Thanks for sharing!
    • Comment 631325 by
      johnchanmk SILVER AUTHOR 20 Comments
      the experience of red-eye seems so different for me compare with 8 years ago....seems i would try to avoid red eye to such a short destination in the future :( arr, not young anymore

      Right! sakura season is so beautiful but definitely everything goes pretty expensive and pretty crowded during the time...or maybe try some areas apart from big cities, like tohoku area, my friend been there for sakura season but the transport there may not be so convenient unless you rent a car~

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