Review of United flight Washington Chicago in Economy

Airline United
Flight UA312
Class Economy
Seat 11A
Aircraft Boeing 737-800
Flight time 01:46
Take-off 08 Dec 23, 12:53
Arrival at 08 Dec 23, 13:39
UA   #68 out of 94 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 384 reviews
YGeorgeW
By GOLD 208
Published on 17th December 2023

friend reunion in chicago


I haven't done a domestic flight report in a while, so while I slowly work away on my LH F flight report from my September flight, here's a quick trip I took to Chicago to catch up with some friends I haven't seen in years.


Routing

  • UA312 - Economy - Washington → Chicago - Boeing 737-800 You are here
  • UA1500 - Economy - Chicago → Washington - Boeing 737-800 Coming soon

ronald reagan washington national airport (DCA)


I got to DCA about an hour before boarding so that I would have enough time to eat lunch before my flight.  On my way to the United gates, you can see that the Centurion Lounge is still under construction.  I think the tentative timeline is now March or April 2024, but it's really anyone's guess.  This lounge was supposed to open earlier this year.


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When I got to the United Gates, I realized that my old spot the Bracket Room was under renovation (or perhaps being taken down?).  I haven't flown out of DCA in months, so this was news to me.  Regardless of what the fate of the Bracket Room is, it wasn't available to me and I was hungry.


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So I made my way over to the American Tap Room by the D gates.  This is DCA's other Priority Pass restaurant.  Things will be so much more convenient once both the Centurion Lounge and the Capital One grab-and-go spot opens (though I imagine crowding in both of those places are going to be crazy).


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I got a simple steak sandwich, which was entirely covered by the Priority Pass allowance (tip not included).  It wasn't exactly a great sandwich, but got the job done.


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On my way back to the B gates, I saw JetBlue's "Bear Force One" A320.  It took me a while to realize this was a Boston Bruins livery.


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Meanwhile, in the terminal itself, the Christmas decorations were up.


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Ua312


My flight to Chicago was on N24212, a 25-years old Boeing 737-800.  Boarding began on-time at 12:19am.


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As usual, boarding in the US is an absolute mess, so forgive me if I couldn't get a clear shot of the cabin.  You can see that United keeps its Boeing 737s in the standards 3-3 layout in economy.  The Economy Plus seats have 3 more inches of legroom, but are otherwise fairly normal.  Though the older seats have slightly better padding than the newer slimline ones.


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I booked this flight rather hastily the prior month, so I didn't pay much attention to my seat selection (in fact, I was hoping for an upgrade, but alas I was number one on the upgrade list and it still did not clear).  Little did I realize, 11A is missing a window!  It wasn't that big of a deal to me, but would be prove annoying to take pictures as we approached Chicago. 

Another note is that many of United older 737s still have IFE screens (and they're bringing those back on the newer planes).  A power outlet can be found between the seats.

Before takeoff, a FA came around offering free earbuds for the seatback entertainment.

We pushed back at 12:53pm and took off at 1:02pm ET.



Service began about 10 minutes after takeoff with a snack offering.  I opted for the chocolate quinoa crisp, which was nice (and low calorie).  Snack boxes were also available for purchase, but I didn't ask for one as part of the 1K privilege.


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I also had a cup of much needed coffee.  I think that United offers the best domestic coffee, but it isn't by much.


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Throughout the flight I just kept my IFE screen on the flight map, which is the less-detailed 2D version.


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We began our descent a little more than 20 minutes before landing.


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Flying over Lake Michigan:


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There's Chicago in the distance!


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A closer in look:


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We landed at 1:36pm CT and was at our gate 3 minutes later–30 minutes early!

From there, it was a relatively quick walk out of the terminal, but with the anti-congestion policy, passengers from Terminal 1 have to walk to Terminal 2 to grab a ride share.  Taxis and other ground transportation can pick up in front of Terminal 1.  It was roughly another 5-6 minute walk to Terminal 2 once you get out.


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Verdict

United

7.1/10
Cabin8.0
Cabin crew6.0
Entertainment/wifi8.5
Meal/catering6.0

Washington - DCA

8.5/10
Efficiency9.0
Access9.0
Services7.0
Cleanliness9.0

Chicago - ORD

6.9/10
Efficiency7.5
Access6.0
Services6.0
Cleanliness8.0

Conclusion

Lounge: The American Tap Room is the more convenient Priority Pass option if you're flying American Airlines, but not so much for United's flights. As a plus for walking over to the D gates, it at least has a bigger menu and in my experience offers consistently faster service than the Bracket Room.

Cabin & Seat: This is one of United's older 737s and I honestly prefer their economy sections to the newer planes (until the retrofit is done). The seats are fine and most importantly have seatback IFE screens. Who knows how long it'll take United to bring back IFEs to all of their mainline domestic flights.

Service: Always hard to comment on the service for these domestic flights in economy. They were efficient, but neither warm nor cold. I'll note for whatever it's worth that status was not acknowledged as it has been on some economy flights in the past.

Meal & Catering: This was the usual for US domestic economy: simply a snack and a drink. On United, 1Ks who are not upgraded get to have a free alcoholic beverage and a free buy-onboard meal, but I did not partake.

Bottom Line: It's always annoying to be the first position on the upgrade list and not have it clear because United tries to upsell the last seat all the way until boarding. Otherwise, this was a very pleasant flight that arrived quite a bit early--can't ask for much more in terms of operations domestically.

Information on the route Washington (DCA) Chicago (ORD)

Les contributeurs de Flight-Report ont posté 8 avis concernant 3 compagnies sur la ligne Washington (DCA) → Chicago (ORD).


Useful

La compagnie qui obtient la meilleure moyenne est American Airlines avec 7.2/10.

La durée moyenne des vols est de 2 heures et 8 minutes.

  More information

2 Comments

If you liked this review or if you have any questions, don’t hesitate to post a comment below !
  • Comment 641340 by
    KévinDC TEAM SILVER 6744 Comments
    It's good that Priority Pass have deals with restaurants in some airports, but I really would much prefer access to an actual lounge. It's just crazy that in big airports like DCA or LAX there are no priority pass lounges. Priority Pass is great outside of the US, but it sucks most everywhere domestically. It's nice that they're opening up a Centurion Lounge, finally a non-Airline lounge.

    in fact, I was hoping for an upgrade, but alas I was number one on the upgrade list and it still did not clear

    Doh, so close! I've had that happen many times and I just always assume I'm not getting it to avoid disappointment lol. I have been pleasantly surprised in the past when gate agents have come to the back to bring me up front.

    Who knows how long it'll take United to bring back IFEs to all of their mainline domestic flights.

    Haha yep, about a dozen down and HUNDREDS AND HUNDRES to go hahahaha

    Thanks for sharing!
    • Comment 641492 by
      YGeorgeW GOLD AUTHOR 275 Comments
      Thanks for reading, Kevin! I too would prefer an actual lounge over a PP restaurant, but a free meal is better than nothing.

      Doh, so close! I've had that happen many times and I just always assume I'm not getting it to avoid disappointment lol. I have been pleasantly surprised in the past when gate agents have come to the back to bring me up front.

      I've been upgraded as I scanned my boarding pass a few times, but never been brought up front. As my status is dropping next year, I can probably say goodbye to any glimmer of hope for upgrades and say hello to position 34 on the upgrade list.

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