Review of KLM flight from Amsterdam to Madrid in Business

KLM

KL - KLM

Flight taken on 11 September 2023
KL1705
16:55 02h 35m 19:30
Class Business
Seat
Chibcha
381 · 55 · 3 · 8

Introduction


Hola amigos!

Welcome to this FR between AMS and MAD, part of a larger series between Spain and Colombia and return with IB and KL. 
Previous flights in the series are available here:



Transit at Amsterdam


Once I arrived to AMS, I checked if there was a chance to upgrade for the AMS-MAD hop, and indeed there was, for what I thought was a reasonable price, and so I went in for the upgrade.

Security check was swift and off I was to the terminal. 


KLM Amsterdam → Madrid

I had a long layover at AMS, and I didn't look forward to spend it on the Schengen KLM Lounge, so I went to the "newer" and better lounge on the non-Schengen side.


KLM Amsterdam → Madrid

I booked a slot for a shower (just what I need after a hop over the pond).


KLM Amsterdam → Madrid

The lounge is airy and has different environments. I loved it.


KLM Amsterdam → Madrid

KL fliers may recognise these tiles from the security video, brilliant!


KLM Amsterdam → Madrid

The second level allows great planespotting…I don't mind spending my connection time here.


KLM Amsterdam → Madrid

The shower was well appointed and clean.


KLM Amsterdam → MadridKLM Amsterdam → Madrid

Done with the shower, I went for a lunch. Here's where I found one of the few weak spots in this lounge. It was OK.  Bevereages came out warm out of the dispenser (wtf?) and the glasses are miniscule, if you're thirsty you'll have to head back to the dispenser, queue, and get another serving….and repeat until your thirst is quenched. 


KLM Amsterdam → Madrid

An old friend that took me from MAD to MTY a couple of months before.


KLM Amsterdam → Madrid

Another meal…nothing fancy but just what I needed, much better than my first dish.


KLM Amsterdam → Madrid

B6's flights into AMS were a novelty back then…


KLM Amsterdam → Madrid

Boarding time approached and so, it was time to cross the border.


KLM Amsterdam → Madrid

Let's wait and see how it turns out after this renovation.


KLM Amsterdam → Madrid

As I still had time to spare, I went to the Schengen lounge. Not much to do or eat. I only had a cup of hot cocoa, while I "read" the Flying Dutchman's article on Colombia.


KLM Amsterdam → MadridKLM Amsterdam → MadridKLM Amsterdam → Madrid

Done with my cocoa and "reading", I went to my gate


KLM Amsterdam → Madrid

Our flight would depart from the D gates, which meant a cramped boarding gate.


KLM Amsterdam → Madrid

Our ride to Madrid


KLM Amsterdam → Madrid

Not as bad as I expected. By this point all I wanted was to be back at my flat.


KLM Amsterdam → Madrid

Boarding was swift, being in group 1.


KLM Amsterdam → Madrid

Into KLM's 737-800


KLM Amsterdam → Madrid

We were to fly one of the OG KLM cabin…which is fortunately being changed as these planes scream 1990s loudly. The Business Class cabin is your regular Euro-business cabin. What's the use of the IFE boxes on these planes?


KLM Amsterdam → MadridKLM Amsterdam → MadridKLM Amsterdam → Madrid

To our right we had a Transavia cousin.


KLM Amsterdam → Madrid

Enroute to Madrid


Being one of the first to board, I took some time until everyone got seated. I was dosing on and off in the meanwhile. We had a quick taxi to the runway, with a not too interesting planespotting


KLM Amsterdam → MadridKLM Amsterdam → Madrid

And off we went to Spain





My phone figured out that it was worth showing the state of the window…so here it goes:


KLM Amsterdam → Madrid

A glimpse of Amsterdam as we turned to head south.


KLM Amsterdam → Madrid

And the viewing show was over.


KLM Amsterdam → Madrid

So I turned to my book for IFE and the crew handed me a generous water bottle.


KLM Amsterdam → Madrid

Then oshiboris were handed out. Great!


KLM Amsterdam → Madrid

KL is one of the few airlines that still provide magazines. Great touch, with all the AvGeek favourites!





About an hour into the flight our meal was delivered. There was no choice, we got a box that was served like this


KLM Amsterdam → Madrid

A very pretty design when closed. I wonder why I didn't keep it…


KLM Amsterdam → Madrid

Enter text here…


KLM Amsterdam → Madrid

The box's contents:


KLM Amsterdam → Madrid

So we got the samosas too…


KLM Amsterdam → MadridKLM Amsterdam → Madrid

It was a very tasty meal. Considering that KL does give a sandwich and a drink in Y class, I don't know if this meal justifies the price tag for a J-class ticket.

I finished my meal and went to sleep. The sun was setting as we arrived to Madrid


KLM Amsterdam → Madrid

Bags didn't take long to come out and I was on my way home in no time.


KLM Amsterdam → Madrid
Display all

Product ratings

Airline

KLM 6.9

  • Cabin7.5 / 10
  • Cabin crew10.0 / 10
  • Entertainment/wifi2.5 / 10
  • Meal/catering7.5 / 10
Lounge

KLM Crown Lounge 57.5

  • Comfort10.0 / 10
  • Meal/catering7.5 / 10
  • Entertainment/wifi5.0 / 10
  • Services7.5 / 10
Departure airport

Amsterdam - AMS8.8

  • Efficiency10.0 / 10
  • Access5.0 / 10
  • Services10.0 / 10
  • Cleanliness10.0 / 10
Arrival Airport

Madrid - MAD9.1

  • Efficiency8.5 / 10
  • Access10.0 / 10
  • Services8.0 / 10
  • Cleanliness10.0 / 10

Conclusion

KL did a fine job. As I had a long layover I took into account lounge access part of the value I would get for my upgrade. In that sense it was worth it. If it were for the flight by itself...maybe not. The seats are old and uninspiring, there's virtually no IFE. The catering was decent, but not as good as IB's intra-Europe catering.

Overall, I still find KLM a great choice for flights between Europe and Colombia. I chose them over IB even if that implies the connection time at AMS.

Thanks for reading, saludos!

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Comments (3)

  • What's the use of the IFE boxes on these planes?

    Probably for in seat power.

    • Yep, it's for in-seat power. Seats in the forward cabins that can be used as Business and Economy Comfort have AC power in these old cabins (no power in standard Economy section). The new cabins have USB-C from nose-to-tail.

  • Hola!

    It's been so long since I've been through AMS I forgot it looked so retro (although there have been renovations since, as you mentioned).

    Same with the plane, most of the 738s have new cabins now--the old cabins looked too LCC in my opinion with such basic seats (basic minus the in-seat power, which is good).

    A very pretty design when closed. I wonder why I didn't keep it…

    Pretty yes, but the fact that the short-haul meals are served in a paper box just looks cheap to me. That was all fine during Covid, but not after. Nevertheless it seems the contents are quite good...you don't expect so much inside of a boxed lunch.

    Thanks for sharing!

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