Review of Vietnam Airlines flight from Seoul to Hanoi in Business

HVN

VN - Vietnam Airlines

Flight taken on 16 October 2011
VN 937
10:05 04h 30m 12:35
Class Business
Seat 2A
manureva744
6,828 · 138 · 15 · 2

I had just arrived from Busan and after picking up my bags I went to the Vietnam Airlines check-in counters. There are 2 flights that leave at the same time, the one to Hanoi and the one to Ho Chi Minh City. The line for check-in in Economy is very long, but the Business Class one is short.
I did my check-in online the night before and had noticed that there weren't that many people in Business Class.
Korean Air is in charge of the check-in. The agent confirms my choice, 2A and I ask her if there is someone next to me and she replies that as the flight is full in Economy, they will have to upgrade people, lucky buggers !


Vietnam Airlines Seoul → Hanoi

My suitcase is tagged all the way to Bangkok and I am given my boarding cards and my invitation to the Korean Air Lounge.
I don't lose a single second and go to the lounge. A glance at the screens and notice that ICN is very busy in the morning !


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

I get in the queue, nothing for Premium passengers but it will go fast !


Vietnam Airlines Seoul → Hanoi

After the security and immigration formalities, tons of shops !
I jump on the train that will get me to the satellite terminal.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The train is packed, it is peak time at Incheon !
When we get in the satellite terminal, everyone gets off and I take the first escalator, than a second, and a third… Is it over yet ?!


Vietnam Airlines Seoul → Hanoi

The lounges are at the top of a 4th escalator !


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The entrance is not amazing, very subtle.


Vietnam Airlines Seoul → Hanoi

The lounge is not so big, it is the satellite one, the biggest one is in the main terminal.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The newspapers.


Vietnam Airlines Seoul → Hanoi

The small business center.


Vietnam Airlines Seoul → Hanoi

The food and drink area.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

Today's selection !


Vietnam Airlines Seoul → Hanoi

After an hour spent in the lounge, I go to the boarding gate. The business class lane is seperated from the main lane but families with small children can also use it which is a nice gesture towards passengers travelling with children.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

On the other side the economy class lane.


Vietnam Airlines Seoul → Hanoi

Another escalator takes us to our aircraft, Boeing 777-200ER VN-A151


Vietnam Airlines Seoul → Hanoi

The boarding gates !


Vietnam Airlines Seoul → Hanoi

The jetway that leads us to our plane.


Vietnam Airlines Seoul → Hanoi

I am welcomed by the chief purser and a cabin attendant that will indicate which aisle I should take and where my seat is located. My neighbor is already seated in 2B.


Vietnam Airlines Seoul → Hanoi

Welcome on Board !


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The cabin with the new Business Class seats.


Vietnam Airlines Seoul → Hanoi

The controls of the seat.


Vietnam Airlines Seoul → Hanoi

Between the seats you can find the amenity kit as well as the Vietnam Airlines reading material.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

A very charming female cabin attendant will offer a welcome drink. The choice is between Champagne, water, orange or apple juice.


Vietnam Airlines Seoul → Hanoi

The chief purser will start the safety demonstration shortly after, we haven't left the parking area yet.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

Back to the Welcome screen.


Vietnam Airlines Seoul → Hanoi

I have a look at the Airshow.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

Next to us an A330 flying for Malaysia Airlines to Kuala Lumpur.


Vietnam Airlines Seoul → Hanoi

We do our push-back on time, we're on our way to Hanoi.


Vietnam Airlines Seoul → Hanoi

Our gate 111


Vietnam Airlines Seoul → Hanoi

We leave ICN at the same time as the flight to SGN.


Vietnam Airlines Seoul → Hanoi

Good Bye ICN !


Vietnam Airlines Seoul → Hanoi

Another SkyTEAM partner also departing.


Vietnam Airlines Seoul → Hanoi

Our twin is taking off for SGN.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

An Asiana Airlines A320, a Star Alliance aircraft lost in a sea of SkyTEAM.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

And we are taking off towards VietNam !


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

I start to look at the IFE and it is a huge mess, nothing is similar to what is on the welcome screens, not a single movie coincides with the explanations.


Vietnam Airlines Seoul → Hanoi

So I will look at what movies we have or look at the clouds…


Vietnam Airlines Seoul → Hanoi

Slippers are available on demand.


Vietnam Airlines Seoul → Hanoi

We are getting the menus and the chief purser will take the order on our side.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The chief purser will put all the table linens.


Vietnam Airlines Seoul → Hanoi

The drinks service precedes the meal with a choice of drink and canapés.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

I will order a glass of Champagne that is served from a quart bottle.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

After the drinks the cabin attendants will remove the empty plates and the glasses.
The female cabin attendant will come and serve the meal. There is a small confusion on our row, my seat mate ordered the korean meal and I ordered the asian-western meal. The cabin attendant start to serve me and then my seat mate when the chief purser tell her it is the contrary. She tries to remove my tray ad I tell her that this was my choice and my neighbor will tell her the same. With a lot of kindness she tries to tell me that I ordered the korean meal and my neighbor ordered the asian-western meal and that the chief purser indicated our order as such ! Both my seat mate and I had to tell her that the chief purser made a mistake and we ordered the asian western meal for me and the korean meal for him. We tell her that the stickers are in the wrong order and all is good !
She will offer us some bread and the chief purser will offer either tomato cream soup or korean consommé.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

For the main course, same problem, the cabin attendant wants to give me the korean meal, and she realizes her error again and decides to remove the stickers from our seat backs !
I choose the filet of sole.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

After the main course service, she will have time to go back to the galley and come back to clear our trays.
The cheese and dessert service will start in the other aisle and then ours.
For the cheese there are only cheddar types of cheese. On the table there also desserts and ice cream.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The hot drinks are served at the same time.
After clearing all the crockery and linen, the cabin crew will switch off the lights and allow passengers some rest time.


Vietnam Airlines Seoul → Hanoi

During the meal I will manage to stop the videos in the whole plane twice ! Yes I know it's me because each time that I pause the movie to talk to the cabin attendant, my video is stuck and… nothing, and after that all the screens around me go black and the system reboots with the Linux screen everywhere ! I managed to do it twice ! After that I preferred not to pause the movies anymore.
We are getting closer to VietNam


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

I look at the Vietnam Airlines inflight magazine, Heritage to check the regional and Asia Pacific network.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

And the airline's fleet.


Vietnam Airlines Seoul → Hanoi

And regional recipes like tuna's eyes…


Vietnam Airlines Seoul → Hanoi

We are starting our descent and we will soon go through the clouds


Vietnam Airlines Seoul → Hanoi

Hanoi Airport


Vietnam Airlines Seoul → Hanoi

And under us the vietnam countryside !


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

The airshow is indicating that we are in the air for a couple more minutes.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

On short final, rice fields and very colorful villages


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

We land a little bit abea of time at Hanoi Noibai international airport.


Vietnam Airlines Seoul → Hanoi

VietNam Airlines is at home with a few airplanes bearing the golden lotus !


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

There's also a Singapore Airlines 777 that will depart for Singapore just after our arrival.


Vietnam Airlines Seoul → Hanoi
Vietnam Airlines Seoul → Hanoi

Good Bye or shall I say see you soon Vietnam Airlines !


Vietnam Airlines Seoul → Hanoi

I disembark amongst the first and go to the transit counter that will check my passport and stamp it before sending me back upstairs to security and on to the Vietnam Airlines lounge.

Display all

Product ratings

Airline

Vietnam Airlines 7.1

  • Cabin7.5 / 10
  • Cabin crew8.0 / 10
  • Entertainment/wifi5.0 / 10
  • Meal/catering8.0 / 10
Departure airport

Seoul - ICN7.8

  • Efficiency9.0 / 10
  • Access5.0 / 10
  • Services8.0 / 10
  • Cleanliness9.0 / 10
Arrival Airport

Hanoi - HAN6.5

  • Efficiency7.5 / 10
  • Access5.0 / 10
  • Services6.5 / 10
  • Cleanliness7.0 / 10

Conclusion

Vietnam Airlines is a nice airline

Service is attentive and the catering is good. The cabin attendant are very kind and worry about your comfort.

A few glitches with the meal orders.

Drinks on board should be improved and champagne should be served in full bottles.

Otherwise I was impressed by the good service and the product on VIetnam Airlines.

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Comments (15)

  • Merci pour ce fr

    La vieille GameBoy de 1989 :)

  • Super FR, merci beaucoup !! Marrant de voir que chaque contributeur a un peu 'sa patte', Manureva744 c'est les démos de sécurité.

    2 petites questions : le sièges non full-flat a-t-il un angle supportable ? Et quelle est la configuration de la classe éco ?

    En tout cas vivement la suite de ce tour d'Asie ! Quelle est la prochaine étape :D ?

  • Merci pour ce FR. Ce tronçon fait-il partie d'un billet global ou s'agit-il d'un billet uniquement sur VN ?

    Dans ce cas les prix de VN sont-ils attractifs ?

  • China Airlines ne fait pas encore partie de Skyteam à l'entrée du salon :)

    L'IFE n'est pas mon critère principal de confort (à part la géovision), mais quand même, ces menus brouillons et ces plantages, c'est un mauvais point. A propos de géovision, vous avez remarqué combien l'espace aérien chinois est contraint par les zones militaires.

    Merci pour ce FR !

  • Merci pour ce FR ;)

    Le repas a l'air appétissant

    Sympa le grand écran sur la cloison a l'avant de la cabine

  • @Ageha ! Oui j'ai bien aimé aussi, pour cela que j'ai pris la photo !!!

    @Hcl75 : L'angle n'est pas très confortable et le repose pied non plus. Pour la configuration en Economique je ne sais pas, le vol n'étant pas très long, je n'ai pas eu le temps d'aller me promener.

    Prochaine FR HAN-BKK puis BKK-CNX

    @lagentsecret : le troncon ICN-BKK est un billet prime.

  • Très bon FR ! Vietnam est effectivement une excellente compagnie ! Très belles couleurs !!

  • J'adore le coup de \pause\ qui fait rebooter l'écran individuel de chaque passager.

  • Merci pour ce FR , jolies photos et trafic sympa .

  • J'ai vu que les 772 de VN sont configurés en 3-3-3 en Y.

    @lagentsecret: je ne sais pas le prix payé par manureva mais j'ai vu qu'un AR ICN-HAN en J en semaine au mois de mars coûtait autour de 1 000e. Pour un vol de 5h je trouve cela plus qu'abordable !!

  • Merci manureva de donner un peu d'activité à FR, qui est très calme en ce mois d'Octobre!

    Très bon FR, comme d'habitude j'ai envie de dire, salon à la décoration médicale mais je prèfere ça à un style trop chargé.

    Déjà vous avez eu de la chance d'avoir un 772 avec les nouveaux sièges car ils sont déployés en priorités sur les liasons europe, c'est certe du lie-flat tobogan mais le pitch semble généreux.

    Le trafic est assez charbé à ICN, j'aime ça.

    Repas plutot bon, alcool par contre un peu cheap, bizare en effet une petite bouteille sur ce type de vol et dans un widebody!

    Un peu moyen au niveau du service avec ces loupés et l'IFE bien sur, c'est vraiment quelque chose d'instable dans les avions ce truc là.

    Jolie approche.

    Merci!

  • Merci pour ce FR bien détaillé.

  • Merci pour ce FR. Le vol n'a pas l'air trop mal. Juste l'IFE à améliorer!

    Sinon, j'aime assez bien les livrés de vietnam

  • question: i saw a Delta 757, i though the 757 could not do tran-pacific, is it because of the Narita hub or what

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