Passenger reviews on American Airlines (AA)

AAL
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gold stars
651 reviews
7.2

American Airlines is a American carrier. Travellers rate it 7.2/10 on average, indicating good service. This rating is superior the average of other carriers. Over the last 12 months, the average rating has been decreasing.

Strengths:

  • Cabin comfort is valued.
  • Entertainment / WiFi is particularly valued.

Weaknesses:

  • Cabin crew and in-flight meals are below compared to competing carriers.
  • Entertainment / WiFi is slightly below compared to competing carriers.

Average rating

  • Cabin crew
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    gold stars
    7.7
  • Meal and snacks
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    6.3
  • Cabin and seat comfort
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    gold stars
    7.8
  • Entertainment/wifi
    grey stars
    gold stars
    7.0

Frequent travelers

Latest passenger reviews

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